Problems with BCM Error message. Ben 11/20/2008 3:32:06 PM We have Outlook 2003 with Business Contact Manager on all our XP systems. Recently however we have had to buy a new laptop and it was only available with a Vista install. We have Vista Ultimate (32 bit version) on the laptop and I installed SP4 of the BCM package. This allowed use of the local database option however, about once every 4 minutes we get a pop up error message that only says BCM could not complete something it is trying to do. No error code, nothing to give any indication as to what BCM is trying to do at all. I have confirmed that the user has Administrator rights on the machine locally. Can someone tell me how to find out what BCM is trying to do and then make it where the error message stops please?

Re: Problems with BCM Error message. "Raul" <v_2rath[ at ]hotmail.com> 11/22/2008 1:28:49 AM Hi Ben Can you try installing SP 2 for SQL Express and see if you can repro the issue What is the size of your local database ? -- Regards Raul Thomas [MSFT] "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message news:EB84FFC0-3BCD-4AD4-997D-44895B9BF5AF[ at ]microsoft.com... [Quoted Text] > We have Outlook 2003 with Business Contact Manager on all our XP systems. > Recently however we have had to buy a new laptop and it was only available > with a Vista install. We have Vista Ultimate (32 bit version) on the > laptop > and I installed SP4 of the BCM package. This allowed use of the local > database option however, about once every 4 minutes we get a pop up error > message that only says BCM could not complete something it is trying to > do. > No error code, nothing to give any indication as to what BCM is trying to > do > at all. > > I have confirmed that the user has Administrator rights on the machine > locally. > > Can someone tell me how to find out what BCM is trying to do and then make > it where the error message stops please? > >

Re: Problems with BCM Error message. Ben 11/24/2008 2:27:02 PM The size is very small as the Vista machine is currently the only BCM we use. Roughly 2100 contacts. File size is around 2mb-3mb. SQL is up to SP 3 I believe. (May be SP 2) This is a Vista Ultimate SP1 setup, fresh from the factory with all the latest upgrades from MS. Researching the web gives me the impression this is a 2003 and Vista related issue. Something about Vista security not allowing the 2003 access to certain things and causing the error messages. I do know that is has gotten to the point the President of the company has told me either fix it or uninstall BCM as he's tired of having to click the message every few minutes. Do you think upgrading to 2007 would fix it? Not sure we would do that for just one machine (would mean having to put coversion packs on 30 other machines for 2003) but might try a trial install and see if that fixes just to know. Any other suggestions? I've tried many I found on the web but none have been successful....sigh "Raul" wrote: [Quoted Text] > Hi Ben > > Can you try installing SP 2 for SQL Express and see if you can repro the > issue > > What is the size of your local database ? > -- > Regards > > Raul Thomas [MSFT] > > "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message > news:EB84FFC0-3BCD-4AD4-997D-44895B9BF5AF[ at ]microsoft.com... > > We have Outlook 2003 with Business Contact Manager on all our XP systems. > > Recently however we have had to buy a new laptop and it was only available > > with a Vista install. We have Vista Ultimate (32 bit version) on the > > laptop > > and I installed SP4 of the BCM package. This allowed use of the local > > database option however, about once every 4 minutes we get a pop up error > > message that only says BCM could not complete something it is trying to > > do. > > No error code, nothing to give any indication as to what BCM is trying to > > do > > at all. > > > > I have confirmed that the user has Administrator rights on the machine > > locally. > > > > Can someone tell me how to find out what BCM is trying to do and then make > > it where the error message stops please? > > > > >

Re: Problems with BCM Error message. Luther <enowning[ at ]gmail.com> 11/25/2008 4:17:50 PM On Nov 24, 6:27 am, Ben <B...[ at ]discussions.microsoft.com> wrote: [Quoted Text] > The size is very small as the Vista machine is currently the only BCM we use. > Roughly 2100 contacts. File size is around 2mb-3mb. > > SQL is up to SP 3 I believe. (May be SP 2) > > This is a Vista Ultimate SP1 setup, fresh from the factory with all the > latest upgrades from MS. > > Researching the web gives me the impression this is a 2003 and Vista related > issue. Something about Vista security not allowing the 2003 access to certain > things and causing the error messages. > > I do know that is has gotten to the point the President of the company has > told me either fix it or uninstall BCM as he's tired of having to click the > message every few minutes. > > Do you think upgrading to 2007 would fix it? Not sure we would do that for > just one machine (would mean having to put coversion packs on 30 other > machines for 2003) but might try a trial install and see if that fixes just > to know. > > Any other suggestions? I've tried many I found on the web but none have been > successful....sigh > > > > "Raul" wrote: > > Hi Ben > > > Can you try installing SP 2 for SQL Express and see if you can repro the > > issue > > > What is the size of your local database ? > > -- > > Regards > > > Raul Thomas [MSFT] > > > "Ben" <B...[ at ]discussions.microsoft.com> wrote in message > >news:EB84FFC0-3BCD-4AD4-997D-44895B9BF5AF[ at ]microsoft.com... > > > We have Outlook 2003 with Business Contact Manager on all our XP systems. > > > Recently however we have had to buy a new laptop and it was only available > > > with a Vista install. We have Vista Ultimate (32 bit version) on the > > > laptop > > > and I installed SP4 of the BCM package. This allowed use of the local > > > database option however, about once every 4 minutes we get a pop up error > > > message that only says BCM could not complete something it is trying to > > > do. > > > No error code, nothing to give any indication as to what BCM is trying to > > > do > > > at all. > > > > I have confirmed that the user has Administrator rights on the machine > > > locally. > > > > Can someone tell me how to find out what BCM is trying to do and then make > > > it where the error message stops please?- Hide quoted text - > > - Show quoted text - Turn on BCM logging and check the log after that message pops up to see if it has any details. http://beyng.blogspot.com/2008/03/bcm-v3-logging.html

Re: Problems with BCM Error message. Ben 11/25/2008 8:53:02 PM [V] [11:33:39.6139491]Iris.DataDictionary: DBConnectManager.Open dsn=data source=JEFFS\MSSMLBIZ;initial catalog=BusinessContactManagerDB;integrated security=SSPI;persist security info=False;Enlist=false status=Available [V] [11:33:40.5191301]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: moMnuHelpAboutBusinessContactManager_Click: Exit [V] [11:33:40.6311525]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:40.6311525]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:40.6321527]Iris.DataDictionary: DBConnectManager.Open dsn=data source=JEFFS\MSSMLBIZ;initial catalog=BusinessContactManagerDB;integrated security=SSPI;persist security info=False;Enlist=false status=Available [V] [11:33:40.7391741]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:40.7391741]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:40.8792021]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:40.8792021]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:40.9902243]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:40.9912245]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:41.0982459]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:41.0982459]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:41.3472957]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:41.3472957]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:41.4593181]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:41.4593181]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:41.5683399]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:41.5683399]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:41.6393541]Iris.DataDictionary: DBConnectManager.Open dsn=data source=JEFFS\MSSMLBIZ;initial catalog=BusinessContactManagerDB;integrated security=SSPI;persist security info=False;Enlist=false status=Available [V] [11:33:41.6753613]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:41.6763615]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:41.8363935]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:41.8363935]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:41.9454153]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:41.9454153]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:42.0494361]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:42.0494361]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:42.1574577]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:42.1584579]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:42.2714805]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:42.2714805]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:42.3785019]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:42.3785019]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:42.4905243]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:42.4915245]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:42.5955453]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:42.5955453]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:42.6525567]Iris.DataDictionary: DBConnectManager.Open dsn=data source=JEFFS\MSSMLBIZ;initial catalog=BusinessContactManagerDB;integrated security=SSPI;persist security info=False;Enlist=false status=Available [V] [11:33:42.7065675]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:42.7065675]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:42.8165895]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:42.8175897]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:42.9286119]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:42.9296121]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:43.0326327]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:43.0326327]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:43.1446551]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:43.1446551]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:43.2516765]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:43.2516765]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:43.3606983]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:43.3606983]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:43.4707203]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:43.4717205]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit [V] [11:33:43.5817425]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Enter [V] [11:33:43.5817425]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: MenuBarBase:moCommandBarsEvents_OnUpdate: Exit ********************** This goes on for a long time. I can put the entire list for about 3 hours up but its huge. I think the issue is something on the menu bar but am not sure....I can post the entire log if anyone wants... Ben "Luther" wrote: [Quoted Text] > On Nov 24, 6:27 am, Ben <B...[ at ]discussions.microsoft.com> wrote: > > The size is very small as the Vista machine is currently the only BCM we use. > > Roughly 2100 contacts. File size is around 2mb-3mb. > > > > SQL is up to SP 3 I believe. (May be SP 2) > > > > This is a Vista Ultimate SP1 setup, fresh from the factory with all the > > latest upgrades from MS. > > > > Researching the web gives me the impression this is a 2003 and Vista related > > issue. Something about Vista security not allowing the 2003 access to certain > > things and causing the error messages. > > > > I do know that is has gotten to the point the President of the company has > > told me either fix it or uninstall BCM as he's tired of having to click the > > message every few minutes. > > > > Do you think upgrading to 2007 would fix it? Not sure we would do that for > > just one machine (would mean having to put coversion packs on 30 other > > machines for 2003) but might try a trial install and see if that fixes just > > to know. > > > > Any other suggestions? I've tried many I found on the web but none have been > > successful....sigh > > > > > > > > "Raul" wrote: > > > Hi Ben > > > > > Can you try installing SP 2 for SQL Express and see if you can repro the > > > issue > > > > > What is the size of your local database ? > > > -- > > > Regards > > > > > Raul Thomas [MSFT] > > > > > "Ben" <B...[ at ]discussions.microsoft.com> wrote in message > > >news:EB84FFC0-3BCD-4AD4-997D-44895B9BF5AF[ at ]microsoft.com... > > > > We have Outlook 2003 with Business Contact Manager on all our XP systems. > > > > Recently however we have had to buy a new laptop and it was only available > > > > with a Vista install. We have Vista Ultimate (32 bit version) on the > > > > laptop > > > > and I installed SP4 of the BCM package. This allowed use of the local > > > > database option however, about once every 4 minutes we get a pop up error > > > > message that only says BCM could not complete something it is trying to > > > > do. > > > > No error code, nothing to give any indication as to what BCM is trying to > > > > do > > > > at all. > > > > > > I have confirmed that the user has Administrator rights on the machine > > > > locally. > > > > > > Can someone tell me how to find out what BCM is trying to do and then make > > > > it where the error message stops please?- Hide quoted text - > > > > - Show quoted text - > > Turn on BCM logging and check the log after that message pops up to > see if it has any details. > http://beyng.blogspot.com/2008/03/bcm-v3-logging.html >

Re: Problems with BCM Error message. Ben 12/2/2008 5:35:01 PM Here is the code from today....any idea what this means? [E] [11:41:49.3698807]BCMRes: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. [E] [11:41:49.3698807]BCMRes: at Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String EntryIDFolder, Object EntryIDStore) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() [E] [12:02:38.5066581]BCMRes: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. [E] [12:02:38.5066581]BCMRes: at Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String EntryIDFolder, Object EntryIDStore) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() [E] [12:30:24.2667435]BCMRes: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. [E] [12:30:24.2667435]BCMRes: at Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String EntryIDFolder, Object EntryIDStore) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation()