Sales/marketing not talking with the tech folks.
"SeattleSoxFan" <jaredstiff[ at ]gmail.com> wrote in message
news:SeattleSoxFan.2ltjaz[ at ]no-mx.tabletquestions.com...
[Quoted Text] >
> I just purchased (received it about 2 weeks ago) a pretty new Tablet PC
> which came with OneNote preinstalled. I went to MS's tech guarantee
> website and tried to register to get the OneNote upgrade. It turns out
> that they don't upgrade OEM versions on the MS site, but rather they
> send you to a third party site. This site only allows you to choose
> between three versions of Office suites (basic, professional, and small
> biz) -- none of which came on my machine!
>
> Customer service is totally incapable of answering the simple question:
> is there a tech guarantee upgrade for OneNote? If yes, where and how do
> I get it?
>
> And while I'm complaining... Why does MS think the consumer cares
> whether or not the software came in a box or pre-loaded? How can they
> offer the upgrade for one class of users but apparently not another?
>
> - Jared
>
>
> --
> SeattleSoxFan
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