Screen clipping not working when Firefox is running pridout <phil[ at ]pjrprojects.co.uk> 11/9/2008 5:39:31 PM The Onenote screen clipping function doesn't work when Firefox is running. The screen just goes dark grey and if I do select part of the screen, a black rectangle is pasted in Onenote. The Onenote icon is present in the system tray. I'm using FF 3.0.3, Onenote 2007, Windows XP Professional on an Acer Laptop. When I close FF, Screen clipping works again - reload Firefox, it stops working. However, it does work when I use my portable Firefox for U3. So I tried disabling all extensions and all plugins in my laptop version , but to no avail. Anyone got any idea what I can do to resolve this? (Incidentally, does anyone know why the 'forum search' and 'quick links' on this forum might not be working for me?) -- pridout

Re: Screen clipping not working when Firefox is running "David" <david.powerbits[ at ]nogmailspam.com> 11/29/2008 5:33:52 AM Try running: Menu: Help-Office Diagnostics... Also check the error log for an informative error message. -- David Olsen www.powerbits.com.au "pridout" <phil[ at ]pjrprojects.co.uk> wrote in message news:pridout.3jmeq4[ at ]no-mx.tabletquestions.com... [Quoted Text] > > The Onenote screen clipping function doesn't work when Firefox is > running. The screen just goes dark grey and if I do select part of the > screen, a black rectangle is pasted in Onenote. > The Onenote icon is present in the system tray. > I'm using FF 3.0.3, Onenote 2007, Windows XP Professional on an Acer > Laptop. > When I close FF, Screen clipping works again - reload Firefox, it stops > working. > > However, it does work when I use my portable Firefox for U3. So I > tried disabling all extensions and all plugins in my laptop version , > but to no avail. > > Anyone got any idea what I can do to resolve this? > > (Incidentally, does anyone know why the 'forum search' and 'quick > links' on this forum might not be working for me?) > > > -- > pridout >

Re: Screen clipping not working when Firefox is running Ilya Koulchin <ikoulchine[ at ]hotmail.com> 11/29/2008 7:08:00 AM It works fine for me with Firefox 3.0.4. Try upgrading Firefox to the latest version. If that doesn't fix it, have you noticed if this also happens when any other programs are running?

Re: Screen clipping not working when Firefox is running pridout <phil[ at ]pjrprojects.co.uk> 11/29/2008 9:37:24 AM David;1148349 Wrote: > > > Also check the error log for an informative error message. > > > > Can you tell me where the error log is located - I've looked in all the obvious places but can't locate it (thanks for trying to assist) P -- pridout

Re: Screen clipping not working when Firefox is running pridout <phil[ at ]pjrprojects.co.uk> 11/29/2008 6:00:18 PM I should also add I have run the MS Office diagnostics, I am now using FF 3.0.4 and I have not noticed this problem with any other program - just FF. I just realised that the portable version of FF I use from my U3 drive is V2 and that does not give the problem. Still having this problem with FF 3.0.4 Really appreciate you guys trying to help. -- pridout

Re: Screen clipping not working when Firefox is running az willie <sclaus[ at ]npole.com> 11/29/2008 6:51:28 PM pridout <phil[ at ]pjrprojects.co.uk> wrote in news:pridout.3jnf2m[ at ]no- mx.tabletquestions.com: [Quoted Text] > I should also add I have run the MS Office diagnostics, I am now using > FF 3.0.4 and I have not noticed this problem with any other program - > just FF. > I just realised that the portable version of FF I use from my U3 drive > is V2 and that does not give the problem. > Still having this problem with FF 3.0.4 > > Really appreciate you guys trying to help. > > ================ I'm running that version of Firefox and I just took a screen shot of MSNBC.COM in Firefox using the One Note combo of the Windows Key and the S key. Worked just fine. Firefox isn't the problem ... although your installation might somehow be corrupted. But One Note screenshot DO work with Firefox 3.0.4. -- If you don't believe in Freedom of Speech for people you despise ... you don't believe in it at all.

Re: Screen clipping not working when Firefox is running pridout <phil[ at ]pjrprojects.co.uk> 12/7/2008 5:04:18 PM Hi, Well some progress has been made so I thought I would update this post in case anyone else experiences similar problems. Onenote screen clipping is now working for me! I experienced a BSOD after which all my firefox profile settings were screwed. I then discovered that when I tried to customise my toolbars, as soon as I clicked on 'customise', the customisation pop-up appeared for about 2-3 seconds and then FF crashed. I decided to completely reinstall FF. I uninstalled then installed the latest version downloaded from Mozilla. No joy. Still getting crashes when attempting to customise the toolbar. A bit of searching turned up this on 'Basic Troubleshooting' (http://support.mozilla.com/en-US/kb/Basic+Troubleshooting) "Some malware programs may target the Firefox application file. The following instructions may help diagnose such a problem: - From the menu at the top of the Firefox windowbar, select FileFirefox and then select the ExitQuit FirefoxQuit menu item. - Open the Firefox application folder - by default, it is: C:\Program Files\Mozilla Firefox. - Rename firefox.exe to firefox1.exe. - Double-click firefox1.exe to launch Firefox. - If Firefox runs without problems, some malicious code may be targeting Firefox (firefox.exe). Scan your computer for malicious code using the links above or your own antivirus or antispyware program." So I tried renaming to firefox1.exe as suggested and bingo! No crashes when customising the toolbar. So I ran Spybot S&D and Adaware (I fairly regularly run S&D but had not run Adaware for some time). Nothing untoward showed up with S&D but Adaware showed an infection by Win32.backdoor.bifrose which I then removed. Still no joy. FF still crashes when I try to customise the toolbar when running as firefox1.exe but not when running as firefox.exe. It was then that I tried Onenote screen clipping again and found that now it works. So I don't know whether it was the removal of bifrose or the reinstall of FF that cured it, but cured it seems to be. But I now have a different problem which I will post separately. -- pridout

Re: Screen clipping not working when Firefox is running "David" <david.powerbits[ at ]nogmailspam.com> 12/7/2008 8:24:17 PM You might also consider using this anti-malware: http://www.malwarebytes.org/mbam.php -- David Olsen www.powerbits.com.au "pridout" <phil[ at ]pjrprojects.co.uk> wrote in message news:pridout.3k2638[ at ]no-mx.tabletquestions.com... [Quoted Text] > > Hi, > Well some progress has been made so I thought I would update this post > in case anyone else experiences similar problems. > > Onenote screen clipping is now working for me! > > I experienced a BSOD after which all my firefox profile settings were > screwed. I then discovered that when I tried to customise my toolbars, > as soon as I clicked on 'customise', the customisation pop-up appeared > for about 2-3 seconds and then FF crashed. > I decided to completely reinstall FF. I uninstalled then installed the > latest version downloaded from Mozilla. No joy. Still getting crashes > when attempting to customise the toolbar. A bit of searching turned up > this on 'Basic Troubleshooting' > (http://support.mozilla.com/en-US/kb/Basic+Troubleshooting) > "Some malware programs may target the Firefox application file. The > following instructions may help diagnose such a problem: > > - From the menu at the top of the Firefox windowbar, select > FileFirefox and then select the ExitQuit FirefoxQuit menu item. > - Open the Firefox application folder - by default, it is: > C:\Program Files\Mozilla Firefox. > - Rename firefox.exe to firefox1.exe. > - Double-click firefox1.exe to launch Firefox. > - If Firefox runs without problems, some malicious code may be > targeting Firefox (firefox.exe). Scan your computer for malicious > code using the links above or your own antivirus or antispyware > program." > > So I tried renaming to firefox1.exe as suggested and bingo! No crashes > when customising the toolbar. So I ran Spybot S&D and Adaware (I fairly > regularly run S&D but had not run Adaware for some time). Nothing > untoward showed up with S&D but Adaware showed an infection by > Win32.backdoor.bifrose which I then removed. Still no joy. FF still > crashes when I try to customise the toolbar when running as > firefox1.exe but not when running as firefox.exe. > > It was then that I tried Onenote screen clipping again and found that > now it works. So I don't know whether it was the removal of bifrose or > the reinstall of FF that cured it, but cured it seems to be. But I now > have a different problem which I will post separately. > > > -- > pridout

Re: Screen clipping not working when Firefox is running pridout <phil[ at ]pjrprojects.co.uk> 12/9/2008 1:46:39 PM B*****R. The Onenote screen clipping problem is happening again.:mad: Dave, Thanks for the link for Malwarebytes. I tried it but nothing else was found.:cool: But I have found that if I run firefox in Safe Mode, the problem goes away. When I have some more time, I'll try to work out what is causing the problem and report back P:confused: -- pridout

Re: Screen clipping not working when Firefox is running "David" <david.powerbits[ at ]nogmailspam.com> 12/9/2008 7:35:08 PM This seems to suggest that it is one of the Firefox add-ons. Try working without them (one at a time) to see if you can identify the culprit. -- David Olsen www.powerbits.com.au "pridout" <phil[ at ]pjrprojects.co.uk> wrote in message news:pridout.3k5m5g[ at ]no-mx.tabletquestions.com... [Quoted Text] > > B*****R. The Onenote screen clipping problem is happening again.:mad: > > Dave, > Thanks for the link for Malwarebytes. I tried it but nothing else was > found.:cool: > > But I have found that if I run firefox in Safe Mode, the problem goes > away. When I have some more time, I'll try to work out what is causing > the problem and report back > P:confused: > > > -- > pridout >

Re: Screen clipping not working when Firefox is running pridout <phil[ at ]pjrprojects.co.uk> 12/9/2008 10:51:56 PM It's Gmail! I normally have Gmail loaded as soon as Firefox starts. I have discovered that when I do not do this, screen clipping works until I load Gmail. Then it stops working. It starts working again as soon as I close the tab with Gmail. This is true with a completely new profile and in safe mode. So is this a problem for Mozilla, Google or Microsoft? -- pridout

Re: Screen clipping not working when Firefox is running "David" <david.powerbits[ at ]nogmailspam.com> 12/9/2008 11:10:24 PM Microsoft will ask you if Screen Clipping works in IE and if so... Google will recommend you use Chrome. So maybe a Firefox forum is your most likely avenue for success. Or maybe contact the creator of the OneNote plug-in. -- David Olsen www.powerbits.com.au "pridout" <phil[ at ]pjrprojects.co.uk> wrote in message news:pridout.3k6bm8[ at ]no-mx.tabletquestions.com... [Quoted Text] > > It's Gmail! > > I normally have Gmail loaded as soon as Firefox starts. I have > discovered that when I do not do this, screen clipping works until I > load Gmail. Then it stops working. It starts working again as soon as > I close the tab with Gmail. This is true with a completely new profile > and in safe mode. > > So is this a problem for Mozilla, Google or Microsoft? > > > -- > pridout

Re: Screen clipping not working when Firefox is running pridout <phil[ at ]pjrprojects.co.uk> 12/9/2008 11:19:28 PM I've done a bit more testing and the same problem happens when gmail is loaded in a tab in IE. So, not a Mozilla problem. Definitely an interaction between MS Onenote and Gmail. And since the only time it doesn't work is when Gmail is loaded, I'm guessing that MS would say that it's Google's problem. In any case I've reported it to Google. At least now I have a workaround. If I want to screen clip, close Gmail. -- pridout