Office Help does not work. Goes into Configuration Progress Window RS 12/3/2008 8:30:02 AM Every time I try to access Office help with F1, I get a windows that says Configuration Progress, with a status bar (Configuring 2007 Microsoft Office System ...) then it says it need to reboot. After a reboot, the same thing happens again when I try to access the help files. Anybody have a clue as to why this is happening?

Re: Office Help does not work. Goes into Configuration Progress Window "Aaron Rykhus [MSFT]" <arykhus[ at ]online.microsoft.com> 12/15/2008 6:43:49 PM Likely the Office help files in C:\ProgramData\Microsoft Help are corrupt. (that's the location on Vista, if you're on Windows XP it's stored in C:\Documents and Settings\All Users\Application Data\Microsoft Help). Could have been caused by Beta versions of Office apps being installed on the machine. I've heard you could rename the Microsoft Help folder to something else and copy over a working folder from another machine, but that may break other Microsoft application's help files if the working machine doesn't have the same Microsoft apps. In theory uninstalling/re-installing Office should resolve the issue. If you have standalone Office apps like Visio or Project (if they're version 2002 or later) they may need to be re-installed too, if those apps are not 2007 (2002 or 2003) we suggest installing those first, then install the next version, and so on... "RS" <RS[ at ]discussions.microsoft.com> wrote in message news:C680FC18-1859-4929-85B0-B0D3FC8BD0AE[ at ]microsoft.com... [Quoted Text] > Every time I try to access Office help with F1, I get a windows that says > Configuration Progress, with a status bar (Configuring 2007 Microsoft > Office > System ...) then it says it need to reboot. After a reboot, the same > thing > happens again when I try to access the help files. > > Anybody have a clue as to why this is happening?

Re: Office Help does not work. Goes into Configuration Progress Wi RS 12/16/2008 11:00:11 PM Gosh ... I was hoping that I wouldn't have to re-install Office. I wish the repair function would have cleared up the issue (I tried it, and it doesn't). The Office Diagnosis doesn't do anything either. I think there should be a way to repair issues like this. Well, I'll try a re-install soon, I guess. I suppose Windows Update will realise the re-install and offer to download all the needed updates? RS "Aaron Rykhus [MSFT]" wrote: [Quoted Text] > Likely the Office help files in C:\ProgramData\Microsoft Help are corrupt. > (that's the location on Vista, if you're on Windows XP it's stored in > C:\Documents and Settings\All Users\Application Data\Microsoft Help). Could > have been caused by Beta versions of Office apps being installed on the > machine. I've heard you could rename the Microsoft Help folder to something > else and copy over a working folder from another machine, but that may break > other Microsoft application's help files if the working machine doesn't have > the same Microsoft apps. In theory uninstalling/re-installing Office should > resolve the issue. If you have standalone Office apps like Visio or Project > (if they're version 2002 or later) they may need to be re-installed too, if > those apps are not 2007 (2002 or 2003) we suggest installing those first, > then install the next version, and so on... > > > "RS" <RS[ at ]discussions.microsoft.com> wrote in message > news:C680FC18-1859-4929-85B0-B0D3FC8BD0AE[ at ]microsoft.com... > > Every time I try to access Office help with F1, I get a windows that says > > Configuration Progress, with a status bar (Configuring 2007 Microsoft > > Office > > System ...) then it says it need to reboot. After a reboot, the same > > thing > > happens again when I try to access the help files. > > > > Anybody have a clue as to why this is happening? >

Re: Office Help does not work. Goes into Configuration Progress Wi arykhus[ at ]online.microsoft.com ("Aaron Rykhus [MSFT]") 12/17/2008 4:52:23 AM As long as you have Microsoft Update installed (not just Windows Update) and automatic updates enabled you should get the updates for Office automatically downloaded. http://office.microsoft.com/en-us/help/HA100803331033.aspx

Re: Office Help does not work. Goes into Configuration Progress Wi RS 12/17/2008 6:43:01 AM I am wondering, then, if I should just install over my previous installation, or uninstall all of office, then re-install. My copy of Office 2007 is "Office Basic 2007", which included Word, Excel and Outlook. It also included a trial version of Office Professional. I have the case, which includes a disc, although on the case it states that "recovery discs are available but not included in this package". That makes me a little nervous about re-installing, even though there is a license key included. It is an OEM version I obtained from my dealer when I bought my PC a year and a half ago. I find this a bit confusing. What steps should I take in re-installing? Should I just pop the DVD in and see what happens? ""Aaron Rykhus [MSFT]"" wrote: [Quoted Text] > As long as you have Microsoft Update installed (not just Windows Update) > and automatic updates enabled you should get the updates for Office > automatically downloaded. > > http://office.microsoft.com/en-us/help/HA100803331033.aspx > >

Re: Office Help does not work. Goes into Configuration Progress Wi arykhus[ at ]online.microsoft.com ("Aaron Rykhus [MSFT]") 12/17/2008 5:09:20 PM If you purchased Office with your computer through the computer manufacturer (OEM) and didn't get disks then you would need to get disk(s) from the OEM and the support for re-installing Office then should come from the OEM. One other thing to keep in mind, even if you can't use Online Help it's all on http://office.microsoft.com under the Help and How-to tab, you can then browse by app in the Browse Help and How-to by Product section.