BCM Has encountered a problem hoogy 4/25/2007 12:06:00 AM I get this message when i open 2007 outlook. Why do i get this. When i click send error report it closes email the restarts with the same error. To keep email open i have to slide error message to the lower corner to hide it. Scott

RE: BCM Has encountered a problem Vinit [MSFT] 4/25/2007 12:46:01 AM Hi Hoogy Did you try un-installing and then reinstalling Business Contact Manager? Could you provide us with logs? So before you launch outlook. Go to your registry i.e. go to RUN type regedit. Then look for key HKEY_CURRENT_USER\Software\Microsoft\Business Solutions eCRM\BCMLogging. Change the value to 1 from 0. Open Outlook and then go to your temp folder to check the logs i.e. Type %TEMP% on your run window. Look for BCMLOG and send it to bcmteam at microsoft.com. let me know when you do that so that i can provide you with a solution. You can also contact product support and they should also be able to help you. Thanks Vinit "hoogy" wrote: [Quoted Text] > I get this message when i open 2007 outlook. Why do i get this. When i click > send error report it closes email the restarts with the same error. To keep > email open i have to slide error message to the lower corner to hide it. > > > Scott

RE: BCM Has encountered a problem hoogy 4/25/2007 12:54:03 AM I don't remember installing BCM. Should i unistall outlook 2003 and 2007. Will doing this will i lose all my email addresses. Scott "Vinit [MSFT]" wrote: [Quoted Text] > Hi Hoogy > Did you try un-installing and then reinstalling Business Contact Manager? > Could you provide us with logs? So before you launch outlook. Go to your > registry i.e. go to RUN type regedit. Then look for key > HKEY_CURRENT_USER\Software\Microsoft\Business Solutions eCRM\BCMLogging. > Change the value to 1 from 0. Open Outlook and then go to your temp folder to > check the logs i.e. Type %TEMP% on your run window. Look for BCMLOG and send > it to bcmteam at microsoft.com. let me know when you do that so that i can > provide you with a solution. > You can also contact product support and they should also be able to help you. > > > Thanks Vinit > > "hoogy" wrote: > > > I get this message when i open 2007 outlook. Why do i get this. When i click > > send error report it closes email the restarts with the same error. To keep > > email open i have to slide error message to the lower corner to hide it. > > > > > > Scott

RE: BCM Has encountered a problem Vinit [MSFT] 4/25/2007 6:46:01 PM Hi Hoogy You can go to your add/remove programs and see if you have any of these programs "Business contact manager for outlook 2007 /Microsoft Oulook 2003 with business Contact Manager". Since Business Contact Manager is a seperate installation you wont get this error until you have it on your machine. Thanks Vinit "hoogy" wrote: [Quoted Text] > > I don't remember installing BCM. Should i unistall outlook 2003 and 2007. > Will doing this will i lose all my email addresses. Scott > "Vinit [MSFT]" wrote: > > > Hi Hoogy > > Did you try un-installing and then reinstalling Business Contact Manager? > > Could you provide us with logs? So before you launch outlook. Go to your > > registry i.e. go to RUN type regedit. Then look for key > > HKEY_CURRENT_USER\Software\Microsoft\Business Solutions eCRM\BCMLogging. > > Change the value to 1 from 0. Open Outlook and then go to your temp folder to > > check the logs i.e. Type %TEMP% on your run window. Look for BCMLOG and send > > it to bcmteam at microsoft.com. let me know when you do that so that i can > > provide you with a solution. > > You can also contact product support and they should also be able to help you. > > > > > > Thanks Vinit > > > > "hoogy" wrote: > > > > > I get this message when i open 2007 outlook. Why do i get this. When i click > > > send error report it closes email the restarts with the same error. To keep > > > email open i have to slide error message to the lower corner to hide it. > > > > > > > > > Scott

RE: BCM Has encountered a problem hoogy 4/26/2007 12:18:02 AM i am removing the bcm from the pc it is 2003. Tyhanks Scott "Vinit [MSFT]" wrote: [Quoted Text] > > Hi Hoogy > You can go to your add/remove programs and see if you have any of these > programs "Business contact manager for outlook 2007 /Microsoft Oulook 2003 > with business Contact Manager". > Since Business Contact Manager is a seperate installation you wont get this > error until you have it on your machine. > > Thanks > Vinit > "hoogy" wrote: > > > > > I don't remember installing BCM. Should i unistall outlook 2003 and 2007. > > Will doing this will i lose all my email addresses. Scott > > "Vinit [MSFT]" wrote: > > > > > Hi Hoogy > > > Did you try un-installing and then reinstalling Business Contact Manager? > > > Could you provide us with logs? So before you launch outlook. Go to your > > > registry i.e. go to RUN type regedit. Then look for key > > > HKEY_CURRENT_USER\Software\Microsoft\Business Solutions eCRM\BCMLogging. > > > Change the value to 1 from 0. Open Outlook and then go to your temp folder to > > > check the logs i.e. Type %TEMP% on your run window. Look for BCMLOG and send > > > it to bcmteam at microsoft.com. let me know when you do that so that i can > > > provide you with a solution. > > > You can also contact product support and they should also be able to help you. > > > > > > > > > Thanks Vinit > > > > > > "hoogy" wrote: > > > > > > > I get this message when i open 2007 outlook. Why do i get this. When i click > > > > send error report it closes email the restarts with the same error. To keep > > > > email open i have to slide error message to the lower corner to hide it. > > > > > > > > > > > > Scott

RE: BCM Has encountered a problem hoogy 4/26/2007 12:26:03 AM While trying to remove it i get: Fatal error during installation. Scott "Vinit [MSFT]" wrote: [Quoted Text] > > Hi Hoogy > You can go to your add/remove programs and see if you have any of these > programs "Business contact manager for outlook 2007 /Microsoft Oulook 2003 > with business Contact Manager". > Since Business Contact Manager is a seperate installation you wont get this > error until you have it on your machine. > > Thanks > Vinit > "hoogy" wrote: > > > > > I don't remember installing BCM. Should i unistall outlook 2003 and 2007. > > Will doing this will i lose all my email addresses. Scott > > "Vinit [MSFT]" wrote: > > > > > Hi Hoogy > > > Did you try un-installing and then reinstalling Business Contact Manager? > > > Could you provide us with logs? So before you launch outlook. Go to your > > > registry i.e. go to RUN type regedit. Then look for key > > > HKEY_CURRENT_USER\Software\Microsoft\Business Solutions eCRM\BCMLogging. > > > Change the value to 1 from 0. Open Outlook and then go to your temp folder to > > > check the logs i.e. Type %TEMP% on your run window. Look for BCMLOG and send > > > it to bcmteam at microsoft.com. let me know when you do that so that i can > > > provide you with a solution. > > > You can also contact product support and they should also be able to help you. > > > > > > > > > Thanks Vinit > > > > > > "hoogy" wrote: > > > > > > > I get this message when i open 2007 outlook. Why do i get this. When i click > > > > send error report it closes email the restarts with the same error. To keep > > > > email open i have to slide error message to the lower corner to hide it. > > > > > > > > > > > > Scott