Windows installer clean up utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
"Tim" <timfeld_at_hotmail.com> wrote in message
news:9DA526F0-FDC6-4419-A616-1AC7C6090BF6[ at ]microsoft.com...
[Quoted Text] > Well...that sounds depressing.
>
> I'm assuming the PC is running at least Windows XP. Have you tried System
> Restore back to a point prior to the Office 2007 upgrade? Also, assuming
> the PC does not get e-mail via an Exchange server, you can easily backup
> your e-mail and contacts by finding the "PST" file on the hard drive and
> burning it to a disk (or flash drive or network drive, etc.). I mentioned
> the Exchange server because it's possible you may not have a PST file.
>
> When you said the upgrade "bombed" because the Office 2007 "was a full
> version" did you mean to imply you may have run out of disk space?
Typically
> Windows would have given a warning about low disk space prior to beginning
> the install process. Otherwise, the "full" version would not be a reason
an
> upgrade failed.
>
> If the System Restore option isn't viable, you can uninstall Office and
try
> it again...you won't lose your message file (the PST file)...but I would
> still highly recommend backing it up first (you should be doing that
> regardless). Lastly, check Microsoft's web site...they have a special
> utility you can download for free that does a good job of cleaning up
after
> bad installs or failed uninstalls of Office. Sorry, I don't remember the
> link to it...but Google should get you there.
>
> Tim
>
>
>
> "Alex" <aph[ at ]hotmail.co.uk> wrote in message
> news:%23TkBOeCjHHA.3940[ at ]TK2MSFTNGP02.phx.gbl...
> > Hi
> >
> > One of my colleagues had Office 2003 installed on her laptop. She
> > received Office 2007 and started to do an upgrade from 2003 to 2007
rather
> > than a new install. The upgrade bombed out half way through, probably
> > because the office 2007 was a full version.
> >
> > She has tried to do a repair with her 2003 disks and also a reinstall,
but
> > both have failed to sort out Outlook 2003 whicxh when she runs comes up
> > with an in initial error message MAPI32.dll corrupt or damaged.
> >
> > i guess she will have to do an uninstall and reinstall Office 2003.
> > However she had failed to back up her Emails and contact list.
> >
> > Is there anyway she will be able to save this before she does an
uninstall
> >
> > thanks
> > A
> >
> >
>
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