Configure email accounts Rob Derby UK 12/31/2008 5:34:00 AM My PC crashed so I had to recover it. Have installed Office 2003 and Outlook is not lettign me set up the accounts. When I go tools>email accounts I get "the operation failed due to registry or instalation problems" Have used the repair tool andf have also doen a full uninstall and re-install. When I restart my PC I get"unable to locate component BTTRAY.EXE and then his application has failed to start ( I don't know which one)because wbtapi.dll was not found. Thanks

Re: Configure email accounts "Milly Staples [MVP - Outlook]" <what[ at ]ever> 12/31/2008 6:08:15 AM Neither the bttray.exe nor wbtapi.dll are native Outlook files. Examine what addins you have that integrate with Outlook, remove them, and try a repair installation of Outlook. Failing that, uninstall the applications that use those files, reboot, then uninstall Office and reboot again. Then try the install of Office again. -- Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. ALWAYS post your Outlook version. How to ask a question: http://support.microsoft.com/KB/555375 After furious head scratching, Rob Derby UK asked: | My PC crashed so I had to recover it. Have installed Office 2003 and | Outlook is not lettign me set up the accounts. When I go tools>email | accounts I get "the operation failed due to registry or instalation | problems" Have used the repair tool andf have also doen a full | uninstall and re-install. When I restart my PC I get"unable to locate | component BTTRAY.EXE and then his application has failed to start ( I | don't know which one)because wbtapi.dll was not found. Thanks

Re: Configure email accounts Rob Derby UK 12/31/2008 6:39:19 AM Not sure what add-ins I have as I have just installed everything from scratch so it cannot be anything I have installed, are some add-ins pre-installed ? I have done a re-install and the problem is still there? Any other ideas? "Milly Staples [MVP - Outlook]" wrote: [Quoted Text] > Neither the bttray.exe nor wbtapi.dll are native Outlook files. > > Examine what addins you have that integrate with Outlook, remove them, and > try a repair installation of Outlook. > > Failing that, uninstall the applications that use those files, reboot, then > uninstall Office and reboot again. Then try the install of Office again. > > -- > Milly Staples [MVP - Outlook] > > Post all replies to the group to keep the discussion intact. > ALWAYS post your Outlook version. > How to ask a question: http://support.microsoft.com/KB/555375 > > > After furious head scratching, Rob Derby UK asked: > > | My PC crashed so I had to recover it. Have installed Office 2003 and > | Outlook is not lettign me set up the accounts. When I go tools>email > | accounts I get "the operation failed due to registry or instalation > | problems" Have used the repair tool andf have also doen a full > | uninstall and re-install. When I restart my PC I get"unable to locate > | component BTTRAY.EXE and then his application has failed to start ( I > | don't know which one)because wbtapi.dll was not found. Thanks > > >

Re: Configure email accounts "Rich/rerat" <rrr_news[ at ]isp.com> 12/31/2008 6:15:35 PM Rob Derby UK, A google search of the files that you mentioned: 1. bttray.exe 2. wbtapi.dll Have to do with the Bluetooth devices that you have installed on your PC. You may need to reinstall drivers/software for those devices. -- Add MS to your News Reader: news://msnews.microsoft.com Rich/rerat (RRR News) <message rule> <<Previous Text Snipped to Save Bandwidth When Appropriate>> "Rob Derby UK" <RobDerbyUK[ at ]discussions.microsoft.com> wrote in message news:564319D8-F287-42F2-ADBF-F75787EC1F28[ at ]microsoft.com... Not sure what add-ins I have as I have just installed everything from scratch so it cannot be anything I have installed, are some add-ins pre-installed ? I have done a re-install and the problem is still there? Any other ideas? "Milly Staples [MVP - Outlook]" wrote: [Quoted Text] > Neither the bttray.exe nor wbtapi.dll are native Outlook files. > > Examine what addins you have that integrate with Outlook, remove them, and > try a repair installation of Outlook. > > Failing that, uninstall the applications that use those files, reboot, then > uninstall Office and reboot again. Then try the install of Office again. > > -- > Milly Staples [MVP - Outlook] > > Post all replies to the group to keep the discussion intact. > ALWAYS post your Outlook version. > How to ask a question: http://support.microsoft.com/KB/555375 > > > After furious head scratching, Rob Derby UK asked: > > | My PC crashed so I had to recover it. Have installed Office 2003 and > | Outlook is not lettign me set up the accounts. When I go tools>email > | accounts I get "the operation failed due to registry or instalation > | problems" Have used the repair tool andf have also doen a full > | uninstall and re-install. When I restart my PC I get"unable to locate > | component BTTRAY.EXE and then his application has failed to start ( I > | don't know which one)because wbtapi.dll was not found. Thanks > > >