> Peter,
>
> I did get Mail Merge to successfully send me an email with the Word
> document embedded in the body of the email rather than as an attachment.
> I will have to go take another look at how things are set up on the
> systems that use the Cactus program (there are 7 and they all send these
> letters and they all are sending them as attachments now) and see if I can
> find the setting for them to send them embedded rather than attached.
> Thank you very much for looking into this with me since I haven't ever
> used this kind of function in Word. Hopefully, I will be able to figure
> out what the deal is and have them sending them correctly again.
>
> Again, thank you very much - it really is appreciated,
> Jon
>
>
>
> "Peter Jamieson" <pjj[ at ]KillmapSpjjnet.demon.co.uk> wrote in message
> news:uhXEXI%23WJHA.5760[ at ]TK2MSFTNGP05.phx.gbl...
>>> I don't see any kind of check box or radio button or whatever where I
>>> can tell it to merge as an attachment or not. I don't see anything in
>>> Outlook either.
>>
>> OK, if you mailmerge starting from Word, when you select the Merge to
>> Email option, you get to specify
>> a. the column in the data source to use as the email address
>> b. the format (plain text, attachment, HTML)
>> c. the subject (which is just a pice of plain text)
>>
>> If you experiment starting from Word 2003 (forgetting about Cactus for
>> now) I suggest that you enable the Mailmerge toolbar via Word
>> View->Toolbars. Then the first few buttons are concerned with the type of
>> email you want to do, the data source, and inserting various types of
>> field. Towards the right hand end of the toolbar, you should see optins
>> for merging to email, file, and printer.
>>
>> (FWIW one of the great things about testing email stuff is that you can
>> always email yourself).
>>
>> Have a look at that for now and if that's all straightforward, maybe we
>> an look at the issue of how to get the cactus stuff to do what you need.
>> Otherwise maybe you can try to say where you get stuck.
>>
>> --
>> Peter Jamieson
>>
http://tips.pjmsn.me.uk>>
>> "Jon" <lanmanjs[ at ]comcast.net> wrote in message
>> news:A869F764-7D46-4D27-A4C3-693BC694707F[ at ]microsoft.com...
>>> Peter,
>>>
>>> Thank you very much for your Reply. It really is appreciated. Your
>>> assumptions are correct with what I was saying in my previous post. The
>>> 'technicians I spoke to' does refer to Cactus Techs and they are telling
>>> me that their program - Cactus - does not control the way the letters
>>> are merged into Outlook. It's either Outlook itself or Word that
>>> dictates whether or not it's mergerd as an attachment or in the body of
>>> the email. Now, I haven't ever used Cactus before (I just got elected to
>>> fix this) so I am not sure where I am to look yet. My first thought
>>> after getting this info from Cactus is to look at how any 'merge'
>>> functionality in Word gets configured and I don't see any kind of check
>>> box or radio button or whatever where I can tell it to merge as an
>>> attachment or not. I don't see anything in Outlook either. That's
>>> using Office 2003 by the way. But, that's the question I am looking to
>>> have answered - where can I tell Word and/or Outlook to merge the
>>> letters into the body of the email. I'll again try to construct the
>>> test email and see what I get. It didn't work for me the first time so
>>> I'll go through and work on it again. No, I am not a Word expert either
>>> and have never used this function before - which is why I am here to ask
>>> questions.
>>>
>>> Again, thank you very much for responding to me -
>>> Jon
>>>
>>>
>>>
>>> "Peter Jamieson" <pjj[ at ]KillmapSpjjnet.demon.co.uk> wrote in message
>>> news:%23D8Q%2398WJHA.1528[ at ]TK2MSFTNGP03.phx.gbl...
>>>>> My company uses a program called Cactus which uses a Word Mail
>>>>> Merge function to send letters to our clients. I have spoken to the
>>>>> technicians of the program and am assured that there is no setting for
>>>>> this in the system and that it is a Word function. The deal is - for
>>>>> a long time the Mail Merge of these letters would be sent as the body
>>>>> of the email. Now, they are sent as an attachment and not everyone
>>>>> can read them since they don't all use Microsoft Office and be able to
>>>>> open a Word attachment. Is there a setting in the Mail Merge function
>>>>> that tells the letter to go in as the email body instead of an
>>>>> attachment and if so where is it?
>>>>
>>>> OK, it's difficult from what you're saying to understand what this
>>>> means:
>>>>
>>>>> I have spoken to the technicians of the program and am assured that
>>>>> there is no setting for this in the system and that it is a Word
>>>>> function.
>>>>
>>>> Assuming that what they are saying is that there is nothing in /their/
>>>> system that lets you define what format your e-mails should go out in
>>>> (is that assumption correct?) then
>>>> a. something in a part of your system that they do not control is
>>>> determining what format to use
>>>> b. something has changed.
>>>>
>>>> Yes, Word Mailmerge can merge to e-mail in one of three formats:
>>>> c. Plain text: the content of your mail merge main document is rendered
>>>> as plain text and inserted as the body of a plain text e-mail
>>>> d. Attachment: the content of your mail merge main document is rendered
>>>> as a Word document and attached to an e-mail that has a completely
>>>> blank message body
>>>> e. HTML: the content of your mail merge main document is rendered as a
>>>> MIME format e-mail that will probably appear as the body of the message
>>>> in some e-mail clients.
>>>>
>>>> Things that might have changed include:
>>>> f. your default email package has been changed to one that does not
>>>> support HTML (AFAIK you need to merge via the full Outlook to have
>>>> HTML-format message bodies - no other email client does it)
>>>> g. your Word mail merge main documents are set up with the output
>>>> destination and format predefined, but a change in the way Word works
>>>> now means that one or more of those definitions are discarded and some
>>>> other default defintion (i.e. "use an attachment") is used.
>>>>
>>>> IMO both (f) and (g) are both possible, especially given one or two
>>>> recent changes to Word, but it's difficult to know how to determine the
>>>> cause. I wouldn't discount the possibility that "the technicians" are
>>>> reassuring but wrong, either.
>>>>
>>>> Some starting points...
>>>> a. are there any options in the Cactus system that let you specify the
>>>> merge format, or the email client to use?
>>>> b. who creates the word template/skeleton documents that you are using?
>>>> yourselves/
>>>> c. can you check that your default mail program in Windows is still
>>>> Outlook?
>>>> d. forgetting about the cactus system altogether, what happens if you
>>>> try to construct a test merge to e-mail, using HTML format (e.g. send
>>>> it to yourself)?
>>>>
>>>> --
>>>> Peter Jamieson
>>>>
http://tips.pjmsn.me.uk>>>>
>>>> "Jon" <lanmanjs[ at ]comcast.net> wrote in message
>>>> news:FBA6E1D5-C2B8-4DF8-91C7-EC83731D0341[ at ]microsoft.com...
>>>>> My company uses a program called Cactus which uses a Word Mail
>>>>> Merge function to send letters to our clients. I have spoken to the
>>>>> technicians of the program and am assured that there is no setting for
>>>>> this in the system and that it is a Word function. The deal is - for
>>>>> a long time the Mail Merge of these letters would be sent as the body
>>>>> of the email. Now, they are sent as an attachment and not everyone
>>>>> can read them since they don't all use Microsoft Office and be able to
>>>>> open a Word attachment. Is there a setting in the Mail Merge function
>>>>> that tells the letter to go in as the email body instead of an
>>>>> attachment and if so where is it?
>>>>>
>>>>> Any help would be greatly appreciated -
>>>>> Jon
>>>>
>>>
>>
>