Group:  Microsoft Word ยป microsoft.public.word.application.errors
Thread: Re: Word and Excel cannot open files - application hangs

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Re: Word and Excel cannot open files - application hangs
Richard M. 12/27/2008 1:45:01 AM
Hi Terry,
Thaks so much. I have been having problems with Word 2000. It would hang
whne clicking on a document from Explorer, etc. Even starting Word for a new
document it would hang.

I tried your "Winword /a" and it fixed the problem.

Just curious, what is the "a" parameter.

Thanks again,
Richard M.

"Terry Farrell" wrote:

[Quoted Text]
> Dan
>
> A 'Repair' may work but it is unlikely. It suggests a possible problem with
> a bad mapped drive to me. Check in Windows Explorer that you have no
> bad/inaccessible drive mappings. If that is not the problem, try the
> following test in Safe Mode.
>
> From Start, Run, type in
>
> winword /a
>
> and press enter. Now try opening a document from the Office button. Does it
> work OK?
>
> --
> Terry Farrell - MSWord MVP
>
> "Dan" <Dan[ at ]discussions.microsoft.com> wrote in message
> news:A30FB615-B5C8-4B8C-8A0E-991042B53552[ at ]microsoft.com...
> >I am experiencing a problem I do not understand. This applies to Word 2007
> > and Excel 2007, running on Windows XP. windows and Office are up-to-date,
> > with all security patches applied.
> >
> > With Word Open, If I try to open a file (Office Button, <open>), I receive
> > an hourglass that sits until I close Word with the Task Manager. No
> > dialog
> > box, nothing - just an hourglass that waits. I have the same problem with
> > Excel 2007.
> >
> > However, If I use Windows Explorer to find a file, and double click on the
> > filename with Word not open, Word will start and open the file.
> >
> > The system is clean - no viruses, malware, etc.
> >
> > Any thoughts? Do you think the Office Repair will resolve this issue or
> > do
> > I need to reinstall Office?
> >
> >
> > --Dan
>
>
Re: Word and Excel cannot open files - application hangs
"Terry Farrell" <terryfarrell[ at ]msn.com> 12/27/2008 10:53:49 AM
The 'a' switch is only a test. It starts Word in Safe Mode which starts Word
in its default install mode bypassing absolutely everything: templates,
macros, add-ins or any type of customisation. Because you can start in Safe
mode, you need to follow through and find out what is stopping Word: all you
have proved is that Word has nothing wrong with it.

See the following FAQ for help diagnosing this problem.

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

See how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

Terry Farrell - MSWord MVP

"Richard M." <RichardM[ at ]discussions.microsoft.com> wrote in message
news:28F839E6-B6F0-41FE-99F4-C62B8DCC8250[ at ]microsoft.com...
[Quoted Text]
> Hi Terry,
> Thaks so much. I have been having problems with Word 2000. It would hang
> whne clicking on a document from Explorer, etc. Even starting Word for a
> new
> document it would hang.
>
> I tried your "Winword /a" and it fixed the problem.
>
> Just curious, what is the "a" parameter.
>
> Thanks again,
> Richard M.
>
> "Terry Farrell" wrote:
>
>> Dan
>>
>> A 'Repair' may work but it is unlikely. It suggests a possible problem
>> with
>> a bad mapped drive to me. Check in Windows Explorer that you have no
>> bad/inaccessible drive mappings. If that is not the problem, try the
>> following test in Safe Mode.
>>
>> From Start, Run, type in
>>
>> winword /a
>>
>> and press enter. Now try opening a document from the Office button. Does
>> it
>> work OK?
>>
>> --
>> Terry Farrell - MSWord MVP
>>
>> "Dan" <Dan[ at ]discussions.microsoft.com> wrote in message
>> news:A30FB615-B5C8-4B8C-8A0E-991042B53552[ at ]microsoft.com...
>> >I am experiencing a problem I do not understand. This applies to Word
>> >2007
>> > and Excel 2007, running on Windows XP. windows and Office are
>> > up-to-date,
>> > with all security patches applied.
>> >
>> > With Word Open, If I try to open a file (Office Button, <open>), I
>> > receive
>> > an hourglass that sits until I close Word with the Task Manager. No
>> > dialog
>> > box, nothing - just an hourglass that waits. I have the same problem
>> > with
>> > Excel 2007.
>> >
>> > However, If I use Windows Explorer to find a file, and double click on
>> > the
>> > filename with Word not open, Word will start and open the file.
>> >
>> > The system is clean - no viruses, malware, etc.
>> >
>> > Any thoughts? Do you think the Office Repair will resolve this issue
>> > or
>> > do
>> > I need to reinstall Office?
>> >
>> >
>> > --Dan
>>
>>

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