|
|
I am trying to import an ACT 9 database of 1052 contacts into BCM 2007, I get
through setting up the import and when it starts it gets to contact 455 and
then just stops there and the program stops responding. I tried going into
the ACT database and deleting contact number 455 and then importing but it
still hangs at the same number. I have also run a repair on the act DB
withouth and help. Any ideas?
Thanks!
|
|
On Mar 17, 12:03 am, Nathan Wiegand
<NathanWieg...[ at ]discussions.microsoft.com> wrote:
[Quoted Text] > I am trying to import an ACT 9 database of 1052 contacts into BCM 2007, I get
> through setting up the import and when it starts it gets to contact 455 and
> then just stops there and the program stops responding. I tried going into
> the ACT database and deleting contact number 455 and then importing but it
> still hangs at the same number. I have also run a repair on the act DB
> withouth and help. Any ideas?
>
> Thanks!
I tried importing from ACT 9 and it stopped without importing any
records. I suspect there are some new fields in ACT, or some fields
are handled differently, so that when the bcm import module for ACT 7
runs into one of those, it's an unexpected error and it just stops
instead of handling the data or skipping the error.
You could try exporting the ACT data to a CSV file and then importing
that file into BCM, although the CSV mechanism is limited to contacts.
|
|
Nathan:
We've successfully imported an ACT! 9 database so I have to think it's the
database that's the problem, especially if it gets part of the way through.
The hardest part is finding the bad record -- check the error log in BCM and
see if that gives you a clue. If you've got custom fields you're trying to
import, check the ACT! data to make sure it's consistent -- in other words,
a date field doesn't have an invalid date or a number field doesn't have
text in it.
Luther is correct -- you could export in CSV and then import that. What
might work is to then import the ACT! db again, and specify No Duplicates.
This could bring in the notes and history -- BCM will do the matching for
you. This could also tell you whether the problem is the contact record or
a history or activity record.
HTH,
Lon
___________________________________________________________
Lon Orenstein
pinpointtools, llc
Lon[ at ]pinpointtools.com
Author of Outlook 2007 Business Contact Manager For Dummies
Author of the eBook: Moving from ACT! to Business Contact Manager
800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
www.pinpointtools.com
"Luther" <enowning[ at ]gmail.com> wrote in message
news:1174254921.197626.258800[ at ]e65g2000hsc.googlegroups.com...
[Quoted Text] > On Mar 17, 12:03 am, Nathan Wiegand
> <NathanWieg...[ at ]discussions.microsoft.com> wrote:
>> I am trying to import an ACT 9 database of 1052 contacts into BCM 2007, I
>> get
>> through setting up the import and when it starts it gets to contact 455
>> and
>> then just stops there and the program stops responding. I tried going
>> into
>> the ACT database and deleting contact number 455 and then importing but
>> it
>> still hangs at the same number. I have also run a repair on the act DB
>> withouth and help. Any ideas?
>>
>> Thanks!
>
> I tried importing from ACT 9 and it stopped without importing any
> records. I suspect there are some new fields in ACT, or some fields
> are handled differently, so that when the bcm import module for ACT 7
> runs into one of those, it's an unexpected error and it just stops
> instead of handling the data or skipping the error.
>
> You could try exporting the ACT data to a CSV file and then importing
> that file into BCM, although the CSV mechanism is limited to contacts.
>
|
|
Where do I find the log files to look at?
"Lon Orenstein" wrote:
[Quoted Text] > Nathan:
>
> We've successfully imported an ACT! 9 database so I have to think it's the
> database that's the problem, especially if it gets part of the way through.
> The hardest part is finding the bad record -- check the error log in BCM and
> see if that gives you a clue. If you've got custom fields you're trying to
> import, check the ACT! data to make sure it's consistent -- in other words,
> a date field doesn't have an invalid date or a number field doesn't have
> text in it.
>
> Luther is correct -- you could export in CSV and then import that. What
> might work is to then import the ACT! db again, and specify No Duplicates.
> This could bring in the notes and history -- BCM will do the matching for
> you. This could also tell you whether the problem is the contact record or
> a history or activity record.
>
> HTH,
> Lon
>
> ___________________________________________________________
> Lon Orenstein
> pinpointtools, llc
> Lon[ at ]pinpointtools.com
> Author of Outlook 2007 Business Contact Manager For Dummies
> Author of the eBook: Moving from ACT! to Business Contact Manager
> 800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
> www.pinpointtools.com
>
>
> "Luther" <enowning[ at ]gmail.com> wrote in message
> news:1174254921.197626.258800[ at ]e65g2000hsc.googlegroups.com...
> > On Mar 17, 12:03 am, Nathan Wiegand
> > <NathanWieg...[ at ]discussions.microsoft.com> wrote:
> >> I am trying to import an ACT 9 database of 1052 contacts into BCM 2007, I
> >> get
> >> through setting up the import and when it starts it gets to contact 455
> >> and
> >> then just stops there and the program stops responding. I tried going
> >> into
> >> the ACT database and deleting contact number 455 and then importing but
> >> it
> >> still hangs at the same number. I have also run a repair on the act DB
> >> withouth and help. Any ideas?
> >>
> >> Thanks!
> >
> > I tried importing from ACT 9 and it stopped without importing any
> > records. I suspect there are some new fields in ACT, or some fields
> > are handled differently, so that when the bcm import module for ACT 7
> > runs into one of those, it's an unexpected error and it just stops
> > instead of handling the data or skipping the error.
> >
> > You could try exporting the ACT data to a CSV file and then importing
> > that file into BCM, although the CSV mechanism is limited to contacts.
> >
>
>
|
|
On Mar 18, 8:14 pm, Nathan Wiegand
<NathanWieg...[ at ]discussions.microsoft.com> wrote:
[Quoted Text] > Where do I find the log files to look at?
>
>
>
> "Lon Orenstein" wrote:
> > Nathan:
>
> > We've successfully imported an ACT! 9 database so I have to think it's the
> > database that's the problem, especially if it gets part of the way through.
> > The hardest part is finding the bad record -- check the error log in BCM and
> > see if that gives you a clue. If you've got custom fields you're trying to
> > import, check the ACT! data to make sure it's consistent -- in other words,
> > a date field doesn't have an invalid date or a number field doesn't have
> > text in it.
>
> > Luther is correct -- you could export in CSV and then import that. What
> > might work is to then import the ACT! db again, and specify No Duplicates.
> > This could bring in the notes and history -- BCM will do the matching for
> > you. This could also tell you whether the problem is the contact record or
> > a history or activity record.
>
> > HTH,
> > Lon
>
> > ___________________________________________________________
> > Lon Orenstein
> > pinpointtools, llc
> > L...[ at ]pinpointtools.com
> > Author of Outlook 2007 Business Contact Manager For Dummies
> > Author of the eBook: Moving from ACT! to Business Contact Manager
> > 800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
> >www.pinpointtools.com
>
> > "Luther" <enown...[ at ]gmail.com> wrote in message
> >news:1174254921.197626.258800[ at ]e65g2000hsc.googlegroups.com...
> > > On Mar 17, 12:03 am, Nathan Wiegand
> > > <NathanWieg...[ at ]discussions.microsoft.com> wrote:
> > >> I am trying to import an ACT 9 database of 1052 contacts into BCM 2007, I
> > >> get
> > >> through setting up the import and when it starts it gets to contact 455
> > >> and
> > >> then just stops there and the program stops responding. I tried going
> > >> into
> > >> the ACT database and deleting contact number 455 and then importing but
> > >> it
> > >> still hangs at the same number. I have also run a repair on the act DB
> > >> withouth and help. Any ideas?
>
> > >> Thanks!
>
> > > I tried importing from ACT 9 and it stopped without importing any
> > > records. I suspect there are some new fields in ACT, or some fields
> > > are handled differently, so that when the bcm import module for ACT 7
> > > runs into one of those, it's an unexpected error and it just stops
> > > instead of handling the data or skipping the error.
>
> > > You could try exporting the ACT data to a CSV file and then importing
> > > that file into BCM, although the CSV mechanism is limited to contacts.- Hide quoted text -
>
> - Show quoted text -
The latest version of BCM places logs in:
C:\Documents and Settings\<user>\Local Settings\Application Data
\Microsoft\Business Contact Manager\logs
Earlier versions would put the logs in My Documents.
|
|
sorry i dont see a logs file under the business contacts manager folder. is
ther somewhere else they could be?
"Luther" wrote:
[Quoted Text] > On Mar 18, 8:14 pm, Nathan Wiegand
> <NathanWieg...[ at ]discussions.microsoft.com> wrote:
> > Where do I find the log files to look at?
> >
> >
> >
> > "Lon Orenstein" wrote:
> > > Nathan:
> >
> > > We've successfully imported an ACT! 9 database so I have to think it's the
> > > database that's the problem, especially if it gets part of the way through.
> > > The hardest part is finding the bad record -- check the error log in BCM and
> > > see if that gives you a clue. If you've got custom fields you're trying to
> > > import, check the ACT! data to make sure it's consistent -- in other words,
> > > a date field doesn't have an invalid date or a number field doesn't have
> > > text in it.
> >
> > > Luther is correct -- you could export in CSV and then import that. What
> > > might work is to then import the ACT! db again, and specify No Duplicates.
> > > This could bring in the notes and history -- BCM will do the matching for
> > > you. This could also tell you whether the problem is the contact record or
> > > a history or activity record.
> >
> > > HTH,
> > > Lon
> >
> > > ___________________________________________________________
> > > Lon Orenstein
> > > pinpointtools, llc
> > > L...[ at ]pinpointtools.com
> > > Author of Outlook 2007 Business Contact Manager For Dummies
> > > Author of the eBook: Moving from ACT! to Business Contact Manager
> > > 800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
> > >www.pinpointtools.com
> >
> > > "Luther" <enown...[ at ]gmail.com> wrote in message
> > >news:1174254921.197626.258800[ at ]e65g2000hsc.googlegroups.com...
> > > > On Mar 17, 12:03 am, Nathan Wiegand
> > > > <NathanWieg...[ at ]discussions.microsoft.com> wrote:
> > > >> I am trying to import an ACT 9 database of 1052 contacts into BCM 2007, I
> > > >> get
> > > >> through setting up the import and when it starts it gets to contact 455
> > > >> and
> > > >> then just stops there and the program stops responding. I tried going
> > > >> into
> > > >> the ACT database and deleting contact number 455 and then importing but
> > > >> it
> > > >> still hangs at the same number. I have also run a repair on the act DB
> > > >> withouth and help. Any ideas?
> >
> > > >> Thanks!
> >
> > > > I tried importing from ACT 9 and it stopped without importing any
> > > > records. I suspect there are some new fields in ACT, or some fields
> > > > are handled differently, so that when the bcm import module for ACT 7
> > > > runs into one of those, it's an unexpected error and it just stops
> > > > instead of handling the data or skipping the error.
> >
> > > > You could try exporting the ACT data to a CSV file and then importing
> > > > that file into BCM, although the CSV mechanism is limited to contacts.- Hide quoted text -
> >
> > - Show quoted text -
>
> The latest version of BCM places logs in:
> C:\Documents and Settings\<user>\Local Settings\Application Data
> \Microsoft\Business Contact Manager\logs
>
> Earlier versions would put the logs in My Documents.
>
>
>
|
|
Hi Nathan
When you tried importing the data from ACT it BCM did it give you any
message saying that there were error importing the log file, check the error
log for more info or did it hangs
My understanding is that just hangs correct?If this being the case then you
will not have a log file
--
Regards
Raul Thomas
"Nathan Wiegand" <NathanWiegand[ at ]discussions.microsoft.com> wrote in message
news:78915691-2BBD-444A-9FA7-6D0D862A4B80[ at ]microsoft.com...
[Quoted Text] > sorry i dont see a logs file under the business contacts manager folder.
> is
> ther somewhere else they could be?
>
> "Luther" wrote:
>
>> On Mar 18, 8:14 pm, Nathan Wiegand
>> <NathanWieg...[ at ]discussions.microsoft.com> wrote:
>> > Where do I find the log files to look at?
>> >
>> >
>> >
>> > "Lon Orenstein" wrote:
>> > > Nathan:
>> >
>> > > We've successfully imported an ACT! 9 database so I have to think
>> > > it's the
>> > > database that's the problem, especially if it gets part of the way
>> > > through.
>> > > The hardest part is finding the bad record -- check the error log in
>> > > BCM and
>> > > see if that gives you a clue. If you've got custom fields you're
>> > > trying to
>> > > import, check the ACT! data to make sure it's consistent -- in other
>> > > words,
>> > > a date field doesn't have an invalid date or a number field doesn't
>> > > have
>> > > text in it.
>> >
>> > > Luther is correct -- you could export in CSV and then import that.
>> > > What
>> > > might work is to then import the ACT! db again, and specify No
>> > > Duplicates.
>> > > This could bring in the notes and history -- BCM will do the matching
>> > > for
>> > > you. This could also tell you whether the problem is the contact
>> > > record or
>> > > a history or activity record.
>> >
>> > > HTH,
>> > > Lon
>> >
>> > > ___________________________________________________________
>> > > Lon Orenstein
>> > > pinpointtools, llc
>> > > L...[ at ]pinpointtools.com
>> > > Author of Outlook 2007 Business Contact Manager For Dummies
>> > > Author of the eBook: Moving from ACT! to Business Contact Manager
>> > > 800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
>> > >www.pinpointtools.com
>> >
>> > > "Luther" <enown...[ at ]gmail.com> wrote in message
>> > >news:1174254921.197626.258800[ at ]e65g2000hsc.googlegroups.com...
>> > > > On Mar 17, 12:03 am, Nathan Wiegand
>> > > > <NathanWieg...[ at ]discussions.microsoft.com> wrote:
>> > > >> I am trying to import an ACT 9 database of 1052 contacts into BCM
>> > > >> 2007, I
>> > > >> get
>> > > >> through setting up the import and when it starts it gets to
>> > > >> contact 455
>> > > >> and
>> > > >> then just stops there and the program stops responding. I tried
>> > > >> going
>> > > >> into
>> > > >> the ACT database and deleting contact number 455 and then
>> > > >> importing but
>> > > >> it
>> > > >> still hangs at the same number. I have also run a repair on the
>> > > >> act DB
>> > > >> withouth and help. Any ideas?
>> >
>> > > >> Thanks!
>> >
>> > > > I tried importing from ACT 9 and it stopped without importing any
>> > > > records. I suspect there are some new fields in ACT, or some fields
>> > > > are handled differently, so that when the bcm import module for ACT
>> > > > 7
>> > > > runs into one of those, it's an unexpected error and it just stops
>> > > > instead of handling the data or skipping the error.
>> >
>> > > > You could try exporting the ACT data to a CSV file and then
>> > > > importing
>> > > > that file into BCM, although the CSV mechanism is limited to
>> > > > contacts.- Hide quoted text -
>> >
>> > - Show quoted text -
>>
>> The latest version of BCM places logs in:
>> C:\Documents and Settings\<user>\Local Settings\Application Data
>> \Microsoft\Business Contact Manager\logs
>>
>> Earlier versions would put the logs in My Documents.
>>
>>
>>
|
|
Raul, that is correct. The program just hangs and I am not even able to get
it to cancel. I have to end up killing the processes that are running it to
get out of outlook. Is there any way to tell what order the BCM is importing
the contacts in. I was realizing that the contact #455 that I was looking at
changes based on how I sort them in ACT!. So if I knew what order BCM pulls
them in I could find the corrupt contact much easier.
Thanks!
"Raul" wrote:
[Quoted Text] > Hi Nathan
>
> When you tried importing the data from ACT it BCM did it give you any
> message saying that there were error importing the log file, check the error
> log for more info or did it hangs
>
> My understanding is that just hangs correct?If this being the case then you
> will not have a log file
> --
> Regards
>
> Raul Thomas
>
> "Nathan Wiegand" <NathanWiegand[ at ]discussions.microsoft.com> wrote in message
> news:78915691-2BBD-444A-9FA7-6D0D862A4B80[ at ]microsoft.com...
> > sorry i dont see a logs file under the business contacts manager folder.
> > is
> > ther somewhere else they could be?
> >
> > "Luther" wrote:
> >
> >> On Mar 18, 8:14 pm, Nathan Wiegand
> >> <NathanWieg...[ at ]discussions.microsoft.com> wrote:
> >> > Where do I find the log files to look at?
> >> >
> >> >
> >> >
> >> > "Lon Orenstein" wrote:
> >> > > Nathan:
> >> >
> >> > > We've successfully imported an ACT! 9 database so I have to think
> >> > > it's the
> >> > > database that's the problem, especially if it gets part of the way
> >> > > through.
> >> > > The hardest part is finding the bad record -- check the error log in
> >> > > BCM and
> >> > > see if that gives you a clue. If you've got custom fields you're
> >> > > trying to
> >> > > import, check the ACT! data to make sure it's consistent -- in other
> >> > > words,
> >> > > a date field doesn't have an invalid date or a number field doesn't
> >> > > have
> >> > > text in it.
> >> >
> >> > > Luther is correct -- you could export in CSV and then import that.
> >> > > What
> >> > > might work is to then import the ACT! db again, and specify No
> >> > > Duplicates.
> >> > > This could bring in the notes and history -- BCM will do the matching
> >> > > for
> >> > > you. This could also tell you whether the problem is the contact
> >> > > record or
> >> > > a history or activity record.
> >> >
> >> > > HTH,
> >> > > Lon
> >> >
> >> > > ___________________________________________________________
> >> > > Lon Orenstein
> >> > > pinpointtools, llc
> >> > > L...[ at ]pinpointtools.com
> >> > > Author of Outlook 2007 Business Contact Manager For Dummies
> >> > > Author of the eBook: Moving from ACT! to Business Contact Manager
> >> > > 800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
> >> > >www.pinpointtools.com
> >> >
> >> > > "Luther" <enown...[ at ]gmail.com> wrote in message
> >> > >news:1174254921.197626.258800[ at ]e65g2000hsc.googlegroups.com...
> >> > > > On Mar 17, 12:03 am, Nathan Wiegand
> >> > > > <NathanWieg...[ at ]discussions.microsoft.com> wrote:
> >> > > >> I am trying to import an ACT 9 database of 1052 contacts into BCM
> >> > > >> 2007, I
> >> > > >> get
> >> > > >> through setting up the import and when it starts it gets to
> >> > > >> contact 455
> >> > > >> and
> >> > > >> then just stops there and the program stops responding. I tried
> >> > > >> going
> >> > > >> into
> >> > > >> the ACT database and deleting contact number 455 and then
> >> > > >> importing but
> >> > > >> it
> >> > > >> still hangs at the same number. I have also run a repair on the
> >> > > >> act DB
> >> > > >> withouth and help. Any ideas?
> >> >
> >> > > >> Thanks!
> >> >
> >> > > > I tried importing from ACT 9 and it stopped without importing any
> >> > > > records. I suspect there are some new fields in ACT, or some fields
> >> > > > are handled differently, so that when the bcm import module for ACT
> >> > > > 7
> >> > > > runs into one of those, it's an unexpected error and it just stops
> >> > > > instead of handling the data or skipping the error.
> >> >
> >> > > > You could try exporting the ACT data to a CSV file and then
> >> > > > importing
> >> > > > that file into BCM, although the CSV mechanism is limited to
> >> > > > contacts.- Hide quoted text -
> >> >
> >> > - Show quoted text -
> >>
> >> The latest version of BCM places logs in:
> >> C:\Documents and Settings\<user>\Local Settings\Application Data
> >> \Microsoft\Business Contact Manager\logs
> >>
> >> Earlier versions would put the logs in My Documents.
> >>
> >>
> >>
>
|
|
Yeah, this is the fly in the ointment. The way that ACT! stores data does
not easily correlate to what you see on the screen so it's hard to tell
which record it's choking on... That's why the CSV route might give you
some better info.
Thanks,
Lon
___________________________________________________________
Lon Orenstein
pinpointtools, llc
Lon[ at ]pinpointtools.com
Author of Outlook 2007 Business Contact Manager For Dummies
Author of the eBook: Moving from ACT! to Business Contact Manager
800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
www.pinpointtools.com
"Nathan Wiegand" <NathanWiegand[ at ]discussions.microsoft.com> wrote in message
news:4302F747-F84D-459D-8561-B3DF2174A969[ at ]microsoft.com...
[Quoted Text] > Raul, that is correct. The program just hangs and I am not even able to
> get
> it to cancel. I have to end up killing the processes that are running it
> to
> get out of outlook. Is there any way to tell what order the BCM is
> importing
> the contacts in. I was realizing that the contact #455 that I was looking
> at
> changes based on how I sort them in ACT!. So if I knew what order BCM
> pulls
> them in I could find the corrupt contact much easier.
>
> Thanks!
>
> "Raul" wrote:
>
>> Hi Nathan
>>
>> When you tried importing the data from ACT it BCM did it give you any
>> message saying that there were error importing the log file, check the
>> error
>> log for more info or did it hangs
>>
>> My understanding is that just hangs correct?If this being the case then
>> you
>> will not have a log file
>> --
>> Regards
>>
>> Raul Thomas
>>
>> "Nathan Wiegand" <NathanWiegand[ at ]discussions.microsoft.com> wrote in
>> message
>> news:78915691-2BBD-444A-9FA7-6D0D862A4B80[ at ]microsoft.com...
>> > sorry i dont see a logs file under the business contacts manager
>> > folder.
>> > is
>> > ther somewhere else they could be?
>> >
>> > "Luther" wrote:
>> >
>> >> On Mar 18, 8:14 pm, Nathan Wiegand
>> >> <NathanWieg...[ at ]discussions.microsoft.com> wrote:
>> >> > Where do I find the log files to look at?
>> >> >
>> >> >
>> >> >
>> >> > "Lon Orenstein" wrote:
>> >> > > Nathan:
>> >> >
>> >> > > We've successfully imported an ACT! 9 database so I have to think
>> >> > > it's the
>> >> > > database that's the problem, especially if it gets part of the way
>> >> > > through.
>> >> > > The hardest part is finding the bad record -- check the error log
>> >> > > in
>> >> > > BCM and
>> >> > > see if that gives you a clue. If you've got custom fields you're
>> >> > > trying to
>> >> > > import, check the ACT! data to make sure it's consistent -- in
>> >> > > other
>> >> > > words,
>> >> > > a date field doesn't have an invalid date or a number field
>> >> > > doesn't
>> >> > > have
>> >> > > text in it.
>> >> >
>> >> > > Luther is correct -- you could export in CSV and then import that.
>> >> > > What
>> >> > > might work is to then import the ACT! db again, and specify No
>> >> > > Duplicates.
>> >> > > This could bring in the notes and history -- BCM will do the
>> >> > > matching
>> >> > > for
>> >> > > you. This could also tell you whether the problem is the contact
>> >> > > record or
>> >> > > a history or activity record.
>> >> >
>> >> > > HTH,
>> >> > > Lon
>> >> >
>> >> > > ___________________________________________________________
>> >> > > Lon Orenstein
>> >> > > pinpointtools, llc
>> >> > > L...[ at ]pinpointtools.com
>> >> > > Author of Outlook 2007 Business Contact Manager For Dummies
>> >> > > Author of the eBook: Moving from ACT! to Business Contact Manager
>> >> > > 800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
>> >> > >www.pinpointtools.com
>> >> >
>> >> > > "Luther" <enown...[ at ]gmail.com> wrote in message
>> >> > >news:1174254921.197626.258800[ at ]e65g2000hsc.googlegroups.com...
>> >> > > > On Mar 17, 12:03 am, Nathan Wiegand
>> >> > > > <NathanWieg...[ at ]discussions.microsoft.com> wrote:
>> >> > > >> I am trying to import an ACT 9 database of 1052 contacts into
>> >> > > >> BCM
>> >> > > >> 2007, I
>> >> > > >> get
>> >> > > >> through setting up the import and when it starts it gets to
>> >> > > >> contact 455
>> >> > > >> and
>> >> > > >> then just stops there and the program stops responding. I
>> >> > > >> tried
>> >> > > >> going
>> >> > > >> into
>> >> > > >> the ACT database and deleting contact number 455 and then
>> >> > > >> importing but
>> >> > > >> it
>> >> > > >> still hangs at the same number. I have also run a repair on
>> >> > > >> the
>> >> > > >> act DB
>> >> > > >> withouth and help. Any ideas?
>> >> >
>> >> > > >> Thanks!
>> >> >
>> >> > > > I tried importing from ACT 9 and it stopped without importing
>> >> > > > any
>> >> > > > records. I suspect there are some new fields in ACT, or some
>> >> > > > fields
>> >> > > > are handled differently, so that when the bcm import module for
>> >> > > > ACT
>> >> > > > 7
>> >> > > > runs into one of those, it's an unexpected error and it just
>> >> > > > stops
>> >> > > > instead of handling the data or skipping the error.
>> >> >
>> >> > > > You could try exporting the ACT data to a CSV file and then
>> >> > > > importing
>> >> > > > that file into BCM, although the CSV mechanism is limited to
>> >> > > > contacts.- Hide quoted text -
>> >> >
>> >> > - Show quoted text -
>> >>
>> >> The latest version of BCM places logs in:
>> >> C:\Documents and Settings\<user>\Local Settings\Application Data
>> >> \Microsoft\Business Contact Manager\logs
>> >>
>> >> Earlier versions would put the logs in My Documents.
>> >>
>> >>
>> >>
>>
|
|
I decided to try giving it some time when i was trying to convert the
database after about a half our of just letting it sit there after clicking
the cancel button it finally kicked back a message saying that it was unable
to import the data and it let me exit out of the program correctly. i then
went into that log folder you guys were talking about and found some logs but
all they were just about how duplicates were found in the database and they
were also from earlier in the day when i was trying just importing the CSV
file. there is nothing from the database conversion wizard talking about
where it found the problem.. would that be somewhere else?
"Lon Orenstein" wrote:
[Quoted Text] > Yeah, this is the fly in the ointment. The way that ACT! stores data does
> not easily correlate to what you see on the screen so it's hard to tell
> which record it's choking on... That's why the CSV route might give you
> some better info.
>
> Thanks,
> Lon
>
> ___________________________________________________________
> Lon Orenstein
> pinpointtools, llc
> Lon[ at ]pinpointtools.com
> Author of Outlook 2007 Business Contact Manager For Dummies
> Author of the eBook: Moving from ACT! to Business Contact Manager
> 800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
> www.pinpointtools.com
>
>
> "Nathan Wiegand" <NathanWiegand[ at ]discussions.microsoft.com> wrote in message
> news:4302F747-F84D-459D-8561-B3DF2174A969[ at ]microsoft.com...
> > Raul, that is correct. The program just hangs and I am not even able to
> > get
> > it to cancel. I have to end up killing the processes that are running it
> > to
> > get out of outlook. Is there any way to tell what order the BCM is
> > importing
> > the contacts in. I was realizing that the contact #455 that I was looking
> > at
> > changes based on how I sort them in ACT!. So if I knew what order BCM
> > pulls
> > them in I could find the corrupt contact much easier.
> >
> > Thanks!
> >
> > "Raul" wrote:
> >
> >> Hi Nathan
> >>
> >> When you tried importing the data from ACT it BCM did it give you any
> >> message saying that there were error importing the log file, check the
> >> error
> >> log for more info or did it hangs
> >>
> >> My understanding is that just hangs correct?If this being the case then
> >> you
> >> will not have a log file
> >> --
> >> Regards
> >>
> >> Raul Thomas
> >>
> >> "Nathan Wiegand" <NathanWiegand[ at ]discussions.microsoft.com> wrote in
> >> message
> >> news:78915691-2BBD-444A-9FA7-6D0D862A4B80[ at ]microsoft.com...
> >> > sorry i dont see a logs file under the business contacts manager
> >> > folder.
> >> > is
> >> > ther somewhere else they could be?
> >> >
> >> > "Luther" wrote:
> >> >
> >> >> On Mar 18, 8:14 pm, Nathan Wiegand
> >> >> <NathanWieg...[ at ]discussions.microsoft.com> wrote:
> >> >> > Where do I find the log files to look at?
> >> >> >
> >> >> >
> >> >> >
> >> >> > "Lon Orenstein" wrote:
> >> >> > > Nathan:
> >> >> >
> >> >> > > We've successfully imported an ACT! 9 database so I have to think
> >> >> > > it's the
> >> >> > > database that's the problem, especially if it gets part of the way
> >> >> > > through.
> >> >> > > The hardest part is finding the bad record -- check the error log
> >> >> > > in
> >> >> > > BCM and
> >> >> > > see if that gives you a clue. If you've got custom fields you're
> >> >> > > trying to
> >> >> > > import, check the ACT! data to make sure it's consistent -- in
> >> >> > > other
> >> >> > > words,
> >> >> > > a date field doesn't have an invalid date or a number field
> >> >> > > doesn't
> >> >> > > have
> >> >> > > text in it.
> >> >> >
> >> >> > > Luther is correct -- you could export in CSV and then import that.
> >> >> > > What
> >> >> > > might work is to then import the ACT! db again, and specify No
> >> >> > > Duplicates.
> >> >> > > This could bring in the notes and history -- BCM will do the
> >> >> > > matching
> >> >> > > for
> >> >> > > you. This could also tell you whether the problem is the contact
> >> >> > > record or
> >> >> > > a history or activity record.
> >> >> >
> >> >> > > HTH,
> >> >> > > Lon
> >> >> >
> >> >> > > ___________________________________________________________
> >> >> > > Lon Orenstein
> >> >> > > pinpointtools, llc
> >> >> > > L...[ at ]pinpointtools.com
> >> >> > > Author of Outlook 2007 Business Contact Manager For Dummies
> >> >> > > Author of the eBook: Moving from ACT! to Business Contact Manager
> >> >> > > 800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
> >> >> > >www.pinpointtools.com
> >> >> >
> >> >> > > "Luther" <enown...[ at ]gmail.com> wrote in message
> >> >> > >news:1174254921.197626.258800[ at ]e65g2000hsc.googlegroups.com...
> >> >> > > > On Mar 17, 12:03 am, Nathan Wiegand
> >> >> > > > <NathanWieg...[ at ]discussions.microsoft.com> wrote:
> >> >> > > >> I am trying to import an ACT 9 database of 1052 contacts into
> >> >> > > >> BCM
> >> >> > > >> 2007, I
> >> >> > > >> get
> >> >> > > >> through setting up the import and when it starts it gets to
> >> >> > > >> contact 455
> >> >> > > >> and
> >> >> > > >> then just stops there and the program stops responding. I
> >> >> > > >> tried
> >> >> > > >> going
> >> >> > > >> into
> >> >> > > >> the ACT database and deleting contact number 455 and then
> >> >> > > >> importing but
> >> >> > > >> it
> >> >> > > >> still hangs at the same number. I have also run a repair on
> >> >> > > >> the
> >> >> > > >> act DB
> >> >> > > >> withouth and help. Any ideas?
> >> >> >
> >> >> > > >> Thanks!
> >> >> >
> >> >> > > > I tried importing from ACT 9 and it stopped without importing
> >> >> > > > any
> >> >> > > > records. I suspect there are some new fields in ACT, or some
> >> >> > > > fields
> >> >> > > > are handled differently, so that when the bcm import module for
> >> >> > > > ACT
> >> >> > > > 7
> >> >> > > > runs into one of those, it's an unexpected error and it just
> >> >> > > > stops
> >> >> > > > instead of handling the data or skipping the error.
> >> >> >
> >> >> > > > You could try exporting the ACT data to a CSV file and then
> >> >> > > > importing
> >> >> > > > that file into BCM, although the CSV mechanism is limited to
> >> >> > > > contacts.- Hide quoted text -
> >> >> >
> >> >> > - Show quoted text -
> >> >>
> >> >> The latest version of BCM places logs in:
> >> >> C:\Documents and Settings\<user>\Local Settings\Application Data
> >> >> \Microsoft\Business Contact Manager\logs
> >> >>
> >> >> Earlier versions would put the logs in My Documents.
> >> >>
> >> >>
> >> >>
> >>
>
>
|
|
I'm still fighting with this and wondering if anyone has any more intput.
The outlook contact manager software hangs when importing a certan contact
(now number 459 now because some have been added and the total is 1057), i
have gone through and erased any text from the phone number fields, looked
through all the date fields looking for wierd stuff and didnt find anything.
as far as i can tell there are no log files being created. how can i figure
out what order outlook is pulling the act contacts in?
Thanks!
"Lon Orenstein" wrote:
[Quoted Text] > Yeah, this is the fly in the ointment. The way that ACT! stores data does
> not easily correlate to what you see on the screen so it's hard to tell
> which record it's choking on... That's why the CSV route might give you
> some better info.
>
> Thanks,
> Lon
>
> ___________________________________________________________
> Lon Orenstein
> pinpointtools, llc
> Lon[ at ]pinpointtools.com
> Author of Outlook 2007 Business Contact Manager For Dummies
> Author of the eBook: Moving from ACT! to Business Contact Manager
> 800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
> www.pinpointtools.com
>
>
> "Nathan Wiegand" <NathanWiegand[ at ]discussions.microsoft.com> wrote in message
> news:4302F747-F84D-459D-8561-B3DF2174A969[ at ]microsoft.com...
> > Raul, that is correct. The program just hangs and I am not even able to
> > get
> > it to cancel. I have to end up killing the processes that are running it
> > to
> > get out of outlook. Is there any way to tell what order the BCM is
> > importing
> > the contacts in. I was realizing that the contact #455 that I was looking
> > at
> > changes based on how I sort them in ACT!. So if I knew what order BCM
> > pulls
> > them in I could find the corrupt contact much easier.
> >
> > Thanks!
> >
> > "Raul" wrote:
> >
> >> Hi Nathan
> >>
> >> When you tried importing the data from ACT it BCM did it give you any
> >> message saying that there were error importing the log file, check the
> >> error
> >> log for more info or did it hangs
> >>
> >> My understanding is that just hangs correct?If this being the case then
> >> you
> >> will not have a log file
> >> --
> >> Regards
> >>
> >> Raul Thomas
> >>
> >> "Nathan Wiegand" <NathanWiegand[ at ]discussions.microsoft.com> wrote in
> >> message
> >> news:78915691-2BBD-444A-9FA7-6D0D862A4B80[ at ]microsoft.com...
> >> > sorry i dont see a logs file under the business contacts manager
> >> > folder.
> >> > is
> >> > ther somewhere else they could be?
> >> >
> >> > "Luther" wrote:
> >> >
> >> >> On Mar 18, 8:14 pm, Nathan Wiegand
> >> >> <NathanWieg...[ at ]discussions.microsoft.com> wrote:
> >> >> > Where do I find the log files to look at?
> >> >> >
> >> >> >
> >> >> >
> >> >> > "Lon Orenstein" wrote:
> >> >> > > Nathan:
> >> >> >
> >> >> > > We've successfully imported an ACT! 9 database so I have to think
> >> >> > > it's the
> >> >> > > database that's the problem, especially if it gets part of the way
> >> >> > > through.
> >> >> > > The hardest part is finding the bad record -- check the error log
> >> >> > > in
> >> >> > > BCM and
> >> >> > > see if that gives you a clue. If you've got custom fields you're
> >> >> > > trying to
> >> >> > > import, check the ACT! data to make sure it's consistent -- in
> >> >> > > other
> >> >> > > words,
> >> >> > > a date field doesn't have an invalid date or a number field
> >> >> > > doesn't
> >> >> > > have
> >> >> > > text in it.
> >> >> >
> >> >> > > Luther is correct -- you could export in CSV and then import that.
> >> >> > > What
> >> >> > > might work is to then import the ACT! db again, and specify No
> >> >> > > Duplicates.
> >> >> > > This could bring in the notes and history -- BCM will do the
> >> >> > > matching
> >> >> > > for
> >> >> > > you. This could also tell you whether the problem is the contact
> >> >> > > record or
> >> >> > > a history or activity record.
> >> >> >
> >> >> > > HTH,
> >> >> > > Lon
> >> >> >
> >> >> > > ___________________________________________________________
> >> >> > > Lon Orenstein
> >> >> > > pinpointtools, llc
> >> >> > > L...[ at ]pinpointtools.com
> >> >> > > Author of Outlook 2007 Business Contact Manager For Dummies
> >> >> > > Author of the eBook: Moving from ACT! to Business Contact Manager
> >> >> > > 800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
> >> >> > >www.pinpointtools.com
> >> >> >
> >> >> > > "Luther" <enown...[ at ]gmail.com> wrote in message
> >> >> > >news:1174254921.197626.258800[ at ]e65g2000hsc.googlegroups.com...
> >> >> > > > On Mar 17, 12:03 am, Nathan Wiegand
> >> >> > > > <NathanWieg...[ at ]discussions.microsoft.com> wrote:
> >> >> > > >> I am trying to import an ACT 9 database of 1052 contacts into
> >> >> > > >> BCM
> >> >> > > >> 2007, I
> >> >> > > >> get
> >> >> > > >> through setting up the import and when it starts it gets to
> >> >> > > >> contact 455
> >> >> > > >> and
> >> >> > > >> then just stops there and the program stops responding. I
> >> >> > > >> tried
> >> >> > > >> going
> >> >> > > >> into
> >> >> > > >> the ACT database and deleting contact number 455 and then
> >> >> > > >> importing but
> >> >> > > >> it
> >> >> > > >> still hangs at the same number. I have also run a repair on
> >> >> > > >> the
> >> >> > > >> act DB
> >> >> > > >> withouth and help. Any ideas?
> >> >> >
> >> >> > > >> Thanks!
> >> >> >
> >> >> > > > I tried importing from ACT 9 and it stopped without importing
> >> >> > > > any
> >> >> > > > records. I suspect there are some new fields in ACT, or some
> >> >> > > > fields
> >> >> > > > are handled differently, so that when the bcm import module for
> >> >> > > > ACT
> >> >> > > > 7
> >> >> > > > runs into one of those, it's an unexpected error and it just
> >> >> > > > stops
> >> >> > > > instead of handling the data or skipping the error.
> >> >> >
> >> >> > > > You could try exporting the ACT data to a CSV file and then
> >> >> > > > importing
> >> >> > > > that file into BCM, although the CSV mechanism is limited to
> >> >> > > > contacts.- Hide quoted text -
> >> >> >
> >> >> > - Show quoted text -
> >> >>
> >> >> The latest version of BCM places logs in:
> >> >> C:\Documents and Settings\<user>\Local Settings\Application Data
> >> >> \Microsoft\Business Contact Manager\logs
> >> >>
> >> >> Earlier versions would put the logs in My Documents.
> >> >>
> >> >>
> >> >>
> >>
>
>
|
|
I'm still fighting this also... My original comments about being able to
import an ACT! 9.0 database were true, but not complete. We had success on
a few 9.0 databases and thought that if you had version 8.0 or 9.0 on the
same PC as BCM, with the schema and software on the same version, it would
work just fine. Other people reported the same results. Now we've bumped
up against a database that "should" import with no problem but BCM's
Conversion Tool is choking on a record number. We've been trying and trying
to figure out which record that number is and can't do it.
In conversation with the BCM Team, I was told they are working on an updated
conversion tool but it's not ready yet and they won't commit to a time
frame. We're exploring other options but don't have anything to announce
yet.
If anyone can figure out how to determine which record BCM is referring to,
please post. Then, you can go into the ACT db and delete that.
Thanks,
Lon
___________________________________________________________
Lon Orenstein
pinpointtools, llc
Lon[ at ]pinpointtools.com
Author of Outlook 2007 Business Contact Manager For Dummies
Author of the eBook: Moving from ACT! to Business Contact Manager
800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
www.pinpointtools.com
"Nathan Wiegand" <NathanWiegand[ at ]discussions.microsoft.com> wrote in message
news:AB25905E-3B1D-4EEF-BB06-7A333295F61E[ at ]microsoft.com...
[Quoted Text] > I'm still fighting with this and wondering if anyone has any more intput.
> The outlook contact manager software hangs when importing a certan contact
> (now number 459 now because some have been added and the total is 1057), i
> have gone through and erased any text from the phone number fields, looked
> through all the date fields looking for wierd stuff and didnt find
> anything.
> as far as i can tell there are no log files being created. how can i
> figure
> out what order outlook is pulling the act contacts in?
>
> Thanks!
>
> "Lon Orenstein" wrote:
>
>> Yeah, this is the fly in the ointment. The way that ACT! stores data
>> does
>> not easily correlate to what you see on the screen so it's hard to tell
>> which record it's choking on... That's why the CSV route might give you
>> some better info.
>>
>> Thanks,
>> Lon
>>
>> ___________________________________________________________
>> Lon Orenstein
>> pinpointtools, llc
>> Lon[ at ]pinpointtools.com
>> Author of Outlook 2007 Business Contact Manager For Dummies
>> Author of the eBook: Moving from ACT! to Business Contact Manager
>> 800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
>> www.pinpointtools.com
>>
>>
>> "Nathan Wiegand" <NathanWiegand[ at ]discussions.microsoft.com> wrote in
>> message
>> news:4302F747-F84D-459D-8561-B3DF2174A969[ at ]microsoft.com...
>> > Raul, that is correct. The program just hangs and I am not even able
>> > to
>> > get
>> > it to cancel. I have to end up killing the processes that are running
>> > it
>> > to
>> > get out of outlook. Is there any way to tell what order the BCM is
>> > importing
>> > the contacts in. I was realizing that the contact #455 that I was
>> > looking
>> > at
>> > changes based on how I sort them in ACT!. So if I knew what order BCM
>> > pulls
>> > them in I could find the corrupt contact much easier.
>> >
>> > Thanks!
>> >
>> > "Raul" wrote:
>> >
>> >> Hi Nathan
>> >>
>> >> When you tried importing the data from ACT it BCM did it give you any
>> >> message saying that there were error importing the log file, check the
>> >> error
>> >> log for more info or did it hangs
>> >>
>> >> My understanding is that just hangs correct?If this being the case
>> >> then
>> >> you
>> >> will not have a log file
>> >> --
>> >> Regards
>> >>
>> >> Raul Thomas
>> >>
>> >> "Nathan Wiegand" <NathanWiegand[ at ]discussions.microsoft.com> wrote in
>> >> message
>> >> news:78915691-2BBD-444A-9FA7-6D0D862A4B80[ at ]microsoft.com...
>> >> > sorry i dont see a logs file under the business contacts manager
>> >> > folder.
>> >> > is
>> >> > ther somewhere else they could be?
>> >> >
>> >> > "Luther" wrote:
>> >> >
>> >> >> On Mar 18, 8:14 pm, Nathan Wiegand
>> >> >> <NathanWieg...[ at ]discussions.microsoft.com> wrote:
>> >> >> > Where do I find the log files to look at?
>> >> >> >
>> >> >> >
>> >> >> >
>> >> >> > "Lon Orenstein" wrote:
>> >> >> > > Nathan:
>> >> >> >
>> >> >> > > We've successfully imported an ACT! 9 database so I have to
>> >> >> > > think
>> >> >> > > it's the
>> >> >> > > database that's the problem, especially if it gets part of the
>> >> >> > > way
>> >> >> > > through.
>> >> >> > > The hardest part is finding the bad record -- check the error
>> >> >> > > log
>> >> >> > > in
>> >> >> > > BCM and
>> >> >> > > see if that gives you a clue. If you've got custom fields
>> >> >> > > you're
>> >> >> > > trying to
>> >> >> > > import, check the ACT! data to make sure it's consistent -- in
>> >> >> > > other
>> >> >> > > words,
>> >> >> > > a date field doesn't have an invalid date or a number field
>> >> >> > > doesn't
>> >> >> > > have
>> >> >> > > text in it.
>> >> >> >
>> >> >> > > Luther is correct -- you could export in CSV and then import
>> >> >> > > that.
>> >> >> > > What
>> >> >> > > might work is to then import the ACT! db again, and specify No
>> >> >> > > Duplicates.
>> >> >> > > This could bring in the notes and history -- BCM will do the
>> >> >> > > matching
>> >> >> > > for
>> >> >> > > you. This could also tell you whether the problem is the
>> >> >> > > contact
>> >> >> > > record or
>> >> >> > > a history or activity record.
>> >> >> >
>> >> >> > > HTH,
>> >> >> > > Lon
>> >> >> >
>> >> >> > > ___________________________________________________________
>> >> >> > > Lon Orenstein
>> >> >> > > pinpointtools, llc
>> >> >> > > L...[ at ]pinpointtools.com
>> >> >> > > Author of Outlook 2007 Business Contact Manager For Dummies
>> >> >> > > Author of the eBook: Moving from ACT! to Business Contact
>> >> >> > > Manager
>> >> >> > > 800.238.0560 x6104 Toll Free (U.S. only) +1 214.905.0401 x6104
>> >> >> > >www.pinpointtools.com
>> >> >> >
>> >> >> > > "Luther" <enown...[ at ]gmail.com> wrote in message
>> >> >> > >news:1174254921.197626.258800[ at ]e65g2000hsc.googlegroups.com...
>> >> >> > > > On Mar 17, 12:03 am, Nathan Wiegand
>> >> >> > > > <NathanWieg...[ at ]discussions.microsoft.com> wrote:
>> >> >> > > >> I am trying to import an ACT 9 database of 1052 contacts
>> >> >> > > >> into
>> >> >> > > >> BCM
>> >> >> > > >> 2007, I
>> >> >> > > >> get
>> >> >> > > >> through setting up the import and when it starts it gets to
>> >> >> > > >> contact 455
>> >> >> > > >> and
>> >> >> > > >> then just stops there and the program stops responding. I
>> >> >> > > >> tried
>> >> >> > > >> going
>> >> >> > > >> into
>> >> >> > > >> the ACT database and deleting contact number 455 and then
>> >> >> > > >> importing but
>> >> >> > > >> it
>> >> >> > > >> still hangs at the same number. I have also run a repair on
>> >> >> > > >> the
>> >> >> > > >> act DB
>> >> >> > > >> withouth and help. Any ideas?
>> >> >> >
>> >> >> > > >> Thanks!
>> >> >> >
>> >> >> > > > I tried importing from ACT 9 and it stopped without importing
>> >> >> > > > any
>> >> >> > > > records. I suspect there are some new fields in ACT, or some
>> >> >> > > > fields
>> >> >> > > > are handled differently, so that when the bcm import module
>> >> >> > > > for
>> >> >> > > > ACT
>> >> >> > > > 7
>> >> >> > > > runs into one of those, it's an unexpected error and it just
>> >> >> > > > stops
>> >> >> > > > instead of handling the data or skipping the error.
>> >> >> >
>> >> >> > > > You could try exporting the ACT data to a CSV file and then
>> >> >> > > > importing
>> >> >> > > > that file into BCM, although the CSV mechanism is limited to
>> >> >> > > > contacts.- Hide quoted text -
>> >> >> >
>> >> >> > - Show quoted text -
>> >> >>
>> >> >> The latest version of BCM places logs in:
>> >> >> C:\Documents and Settings\<user>\Local Settings\Application Data
>> >> >> \Microsoft\Business Contact Manager\logs
>> >> >>
>> >> >> Earlier versions would put the logs in My Documents.
>> >> >>
>> >> >>
>> >> >>
>> >>
>>
>>
|
|
Hi Nathan,
This is Sateesh from the BCM team at MSFT. Can you please give me you
e-mail address and company information? Is it possible to share the problem
database with us for further analysis?
"Nathan Wiegand" wrote:
[Quoted Text] > I am trying to import an ACT 9 database of 1052 contacts into BCM 2007, I get
> through setting up the import and when it starts it gets to contact 455 and
> then just stops there and the program stops responding. I tried going into
> the ACT database and deleting contact number 455 and then importing but it
> still hangs at the same number. I have also run a repair on the act DB
> withouth and help. Any ideas?
>
> Thanks!
|
|
|