xpress_–_Where_do_they_go? Mary Ann 4/24/2007 11:12:02 AM I am submitting this question on behalf of a colleague. When my collegue does the email merge all seems to go well and at the final step she can see the wizard running through all the records but when she looks in Outlook Express the messages are not in the Sent, Outbox or Drafts folder. Where have they been stored and how can she be sure the messages have been sent? She did the emailmerge using the Mailmerge Wizard in Word XP. Her datasource is a Word table and it includes an email field. Her default email client is Outlook Express. She has a stand alone PC, on broadband, with no other profiles set up. She does use several email addresses. She has looked in Outlook just in case but they are not there either.

Re: Emailmerge Word XP and Outlook Express - Where do they go? "Peter Jamieson" <pjj[ at ]KillmapSpjjnet.demon.co.uk> 4/24/2007 2:55:37 PM That's a very good question and I wish I knew the answer. However, no-one else seems to know so here goes... I get the impression that you may already have read the suggestions in this group about this kind of problem as you (or your colleague) have already done many of the things I would normally suggest. However, here they are again... Assuming you also have Outlook Express on your system, try this: a. close Outlook b. look at Internet Explorer|Tools|Internet Options|Programs c. if you have a choice of Outlook and Outlook Express, try changing the default Mail program to Outlook Express. d. if possible, open Outlook Express and use it to send an email (not a merge to HTML - it won't work), then close it. However, since you typically have to set up an account to use Outlook Express, that can be a slog. e. change the default Mail program back to Outlook. See if that makes any difference. "Disappearing emails" is occasionally reported but there seems to be no single obvious reason for it, so if you do discover the reason in your case it would be helpful if you could post back. Some things to look at and/or try: a. is Outlook the default Mail program (IE Tools|Internet Options|programs) ? b. Check Outlook Tools|Options|Other|"Advanced options"|"Enable mail logging (troubleshooting)". Then restart. c. if you have a COM Addin called bxAutoZip (see Outlook Tools|Options|Other|"Advanced Options"|"COM Addins") disable it temporarily. (If you have other addins and disabling them will do no harm, I'd do that too). d. make sure you know where your .pst file is, make a backup copy, and run the SCANPST.EXE utility - on my system it's in C:\Program Files\Common Files\System\MSMAPI\1033 ) e. ensure you only have one mail profile (Control Panel|Mail|Show Profiles) f. recreate your Outlook profile (I don't have a good set of instructions for that right now) Could this problem be related to a specific update? (i.e. did it ever work, and if so, when did it stop working?) Peter Jamieson "Mary Ann" <MaryAnn[ at ]discussions.microsoft.com> wrote in message news:52961629-856D-4C8A-9AF2-8D42C7A80DA0[ at ]microsoft.com... [Quoted Text] >I am submitting this question on behalf of a colleague. > > When my collegue does the email merge all seems to go well and at the > final > step she can see the wizard running through all the records but when she > looks in Outlook Express the messages are not in the Sent, Outbox or > Drafts > folder. > > Where have they been stored and how can she be sure the messages have been > sent? > > She did the emailmerge using the Mailmerge Wizard in Word XP. Her > datasource is a Word table and it includes an email field. Her default > email > client is Outlook Express. > > She has a stand alone PC, on broadband, with no other profiles set up. > She > does use several email addresses. > > She has looked in Outlook just in case but they are not there either.

Re: Emailmerge Word XP and Outlook Express - Where do they go? "Peter Jamieson" <pjj[ at ]KillmapSpjjnet.demon.co.uk> 4/24/2007 4:35:10 PM [Quoted Text] > Assuming you also have Outlook Express on your system, try this: > a. close Outlook In your colleagues case this part needs to read the other way around, i.e. switch the default emailer from Outlook Express and back. Peter Jamieson "Peter Jamieson" <pjj[ at ]KillmapSpjjnet.demon.co.uk> wrote in message news:enjr8BohHHA.5052[ at ]TK2MSFTNGP05.phx.gbl... > That's a very good question and I wish I knew the answer. However, no-one > else seems to know so here goes... > > I get the impression that you may already have read the suggestions in > this group about this kind of problem as you (or your colleague) have > already done many of the things I would normally suggest. However, here > they are again... > > Assuming you also have Outlook Express on your system, try this: > a. close Outlook > b. look at Internet Explorer|Tools|Internet Options|Programs > c. if you have a choice of Outlook and Outlook Express, try changing > the default Mail program to Outlook Express. > d. if possible, open Outlook Express and use it to send an email (not a > merge to HTML - it won't work), then > close it. However, since you typically have to set up an account to use > Outlook Express, that can > be a slog. > e. change the default Mail program back to Outlook. > > See if that makes any difference. > > "Disappearing emails" is occasionally reported but there seems to be no > single obvious reason for it, so if you do discover the reason in your > case > it would be helpful if you could post back. Some things to look at and/or > try: > a. is Outlook the default Mail program (IE Tools|Internet > Options|programs) > ? > b. Check Outlook Tools|Options|Other|"Advanced options"|"Enable mail > logging (troubleshooting)". Then restart. > c. if you have a COM Addin called bxAutoZip (see Outlook > Tools|Options|Other|"Advanced Options"|"COM Addins") disable it > temporarily. > (If you have other addins and disabling them will do no harm, I'd do that > too). > d. make sure you know where your .pst file is, make a backup copy, and run > the SCANPST.EXE utility - on my system it's in > > C:\Program Files\Common Files\System\MSMAPI\1033 ) > e. ensure you only have one mail profile (Control Panel|Mail|Show > Profiles) > f. recreate your Outlook profile (I don't have a good set of instructions > for that right now) > > Could this problem be related to a specific update? (i.e. did it ever > work, and if so, when did it stop working?) > > Peter Jamieson > > > "Mary Ann" <MaryAnn[ at ]discussions.microsoft.com> wrote in message > news:52961629-856D-4C8A-9AF2-8D42C7A80DA0[ at ]microsoft.com... >>I am submitting this question on behalf of a colleague. >> >> When my collegue does the email merge all seems to go well and at the >> final >> step she can see the wizard running through all the records but when she >> looks in Outlook Express the messages are not in the Sent, Outbox or >> Drafts >> folder. >> >> Where have they been stored and how can she be sure the messages have >> been >> sent? >> >> She did the emailmerge using the Mailmerge Wizard in Word XP. Her >> datasource is a Word table and it includes an email field. Her default >> email >> client is Outlook Express. >> >> She has a stand alone PC, on broadband, with no other profiles set up. >> She >> does use several email addresses. >> >> She has looked in Outlook just in case but they are not there either. > >

Re: Emailmerge Word XP and Outlook Express - Where do they go? Mary Ann 4/25/2007 8:32:04 AM Thank you for this Peter - I'll post if we have any success. "Peter Jamieson" wrote: [Quoted Text] > > > Assuming you also have Outlook Express on your system, try this: > > a. close Outlook > > In your colleagues case this part needs to read the other way around, i.e. > switch the default emailer from Outlook Express and back. > > Peter Jamieson > > "Peter Jamieson" <pjj[ at ]KillmapSpjjnet.demon.co.uk> wrote in message > news:enjr8BohHHA.5052[ at ]TK2MSFTNGP05.phx.gbl... > > That's a very good question and I wish I knew the answer. However, no-one > > else seems to know so here goes... > > > > I get the impression that you may already have read the suggestions in > > this group about this kind of problem as you (or your colleague) have > > already done many of the things I would normally suggest. However, here > > they are again... > > > > Assuming you also have Outlook Express on your system, try this: > > a. close Outlook > > b. look at Internet Explorer|Tools|Internet Options|Programs > > c. if you have a choice of Outlook and Outlook Express, try changing > > the default Mail program to Outlook Express. > > d. if possible, open Outlook Express and use it to send an email (not a > > merge to HTML - it won't work), then > > close it. However, since you typically have to set up an account to use > > Outlook Express, that can > > be a slog. > > e. change the default Mail program back to Outlook. > > > > See if that makes any difference. > > > > "Disappearing emails" is occasionally reported but there seems to be no > > single obvious reason for it, so if you do discover the reason in your > > case > > it would be helpful if you could post back. Some things to look at and/or > > try: > > a. is Outlook the default Mail program (IE Tools|Internet > > Options|programs) > > ? > > b. Check Outlook Tools|Options|Other|"Advanced options"|"Enable mail > > logging (troubleshooting)". Then restart. > > c. if you have a COM Addin called bxAutoZip (see Outlook > > Tools|Options|Other|"Advanced Options"|"COM Addins") disable it > > temporarily. > > (If you have other addins and disabling them will do no harm, I'd do that > > too). > > d. make sure you know where your .pst file is, make a backup copy, and run > > the SCANPST.EXE utility - on my system it's in > > > > C:\Program Files\Common Files\System\MSMAPI\1033 ) > > e. ensure you only have one mail profile (Control Panel|Mail|Show > > Profiles) > > f. recreate your Outlook profile (I don't have a good set of instructions > > for that right now) > > > > Could this problem be related to a specific update? (i.e. did it ever > > work, and if so, when did it stop working?) > > > > Peter Jamieson > > > > > > "Mary Ann" <MaryAnn[ at ]discussions.microsoft.com> wrote in message > > news:52961629-856D-4C8A-9AF2-8D42C7A80DA0[ at ]microsoft.com... > >>I am submitting this question on behalf of a colleague. > >> > >> When my collegue does the email merge all seems to go well and at the > >> final > >> step she can see the wizard running through all the records but when she > >> looks in Outlook Express the messages are not in the Sent, Outbox or > >> Drafts > >> folder. > >> > >> Where have they been stored and how can she be sure the messages have > >> been > >> sent? > >> > >> She did the emailmerge using the Mailmerge Wizard in Word XP. Her > >> datasource is a Word table and it includes an email field. Her default > >> email > >> client is Outlook Express. > >> > >> She has a stand alone PC, on broadband, with no other profiles set up. > >> She > >> does use several email addresses. > >> > >> She has looked in Outlook just in case but they are not there either. > > > > > > >

Re: Emailmerge Word XP and Outlook Express - Where do they go? "Peter Jamieson" <pjj[ at ]KillmapSpjjnet.demon.co.uk> 4/25/2007 2:39:22 PM In addition, are you able to turn off any virus checker experimentally? If so, please try that and switch it on again a.s.a.p. of course. Peter Jamieson "Mary Ann" <MaryAnn[ at ]discussions.microsoft.com> wrote in message news:A2B3EBED-C60E-4111-A543-F2E801337719[ at ]microsoft.com... [Quoted Text] > Thank you for this Peter - I'll post if we have any success. > > "Peter Jamieson" wrote: > >> >> > Assuming you also have Outlook Express on your system, try this: >> > a. close Outlook >> >> In your colleagues case this part needs to read the other way around, >> i.e. >> switch the default emailer from Outlook Express and back. >> >> Peter Jamieson >> >> "Peter Jamieson" <pjj[ at ]KillmapSpjjnet.demon.co.uk> wrote in message >> news:enjr8BohHHA.5052[ at ]TK2MSFTNGP05.phx.gbl... >> > That's a very good question and I wish I knew the answer. However, >> > no-one >> > else seems to know so here goes... >> > >> > I get the impression that you may already have read the suggestions in >> > this group about this kind of problem as you (or your colleague) have >> > already done many of the things I would normally suggest. However, here >> > they are again... >> > >> > Assuming you also have Outlook Express on your system, try this: >> > a. close Outlook >> > b. look at Internet Explorer|Tools|Internet Options|Programs >> > c. if you have a choice of Outlook and Outlook Express, try changing >> > the default Mail program to Outlook Express. >> > d. if possible, open Outlook Express and use it to send an email (not a >> > merge to HTML - it won't work), then >> > close it. However, since you typically have to set up an account to use >> > Outlook Express, that can >> > be a slog. >> > e. change the default Mail program back to Outlook. >> > >> > See if that makes any difference. >> > >> > "Disappearing emails" is occasionally reported but there seems to be no >> > single obvious reason for it, so if you do discover the reason in your >> > case >> > it would be helpful if you could post back. Some things to look at >> > and/or >> > try: >> > a. is Outlook the default Mail program (IE Tools|Internet >> > Options|programs) >> > ? >> > b. Check Outlook Tools|Options|Other|"Advanced options"|"Enable mail >> > logging (troubleshooting)". Then restart. >> > c. if you have a COM Addin called bxAutoZip (see Outlook >> > Tools|Options|Other|"Advanced Options"|"COM Addins") disable it >> > temporarily. >> > (If you have other addins and disabling them will do no harm, I'd do >> > that >> > too). >> > d. make sure you know where your .pst file is, make a backup copy, and >> > run >> > the SCANPST.EXE utility - on my system it's in >> > >> > C:\Program Files\Common Files\System\MSMAPI\1033 ) >> > e. ensure you only have one mail profile (Control Panel|Mail|Show >> > Profiles) >> > f. recreate your Outlook profile (I don't have a good set of >> > instructions >> > for that right now) >> > >> > Could this problem be related to a specific update? (i.e. did it ever >> > work, and if so, when did it stop working?) >> > >> > Peter Jamieson >> > >> > >> > "Mary Ann" <MaryAnn[ at ]discussions.microsoft.com> wrote in message >> > news:52961629-856D-4C8A-9AF2-8D42C7A80DA0[ at ]microsoft.com... >> >>I am submitting this question on behalf of a colleague. >> >> >> >> When my collegue does the email merge all seems to go well and at the >> >> final >> >> step she can see the wizard running through all the records but when >> >> she >> >> looks in Outlook Express the messages are not in the Sent, Outbox or >> >> Drafts >> >> folder. >> >> >> >> Where have they been stored and how can she be sure the messages have >> >> been >> >> sent? >> >> >> >> She did the emailmerge using the Mailmerge Wizard in Word XP. Her >> >> datasource is a Word table and it includes an email field. Her >> >> default >> >> email >> >> client is Outlook Express. >> >> >> >> She has a stand alone PC, on broadband, with no other profiles set up. >> >> She >> >> does use several email addresses. >> >> >> >> She has looked in Outlook just in case but they are not there either. >> > >> > >> >> >>

Re: Emailmerge Word XP and Outlook Express - Where do they go? Sewlovely 6/29/2007 2:18:01 AM "Peter Jamieson" wrote: [Quoted Text] > In addition, are you able to turn off any virus checker experimentally? If > so, please try that and switch it on again a.s.a.p. of course. > > Peter Jamieson > "Mary Ann" <MaryAnn[ at ]discussions.microsoft.com> wrote in message > news:A2B3EBED-C60E-4111-A543-F2E801337719[ at ]microsoft.com... > > Thank you for this Peter - I'll post if we have any success. > > > > "Peter Jamieson" wrote: > > > >> > >> > Assuming you also have Outlook Express on your system, try this: > >> > a. close Outlook > >> > >> In your colleagues case this part needs to read the other way around, > >> i.e. > >> switch the default emailer from Outlook Express and back. > >> > >> Peter Jamieson > >> > >> "Peter Jamieson" <pjj[ at ]KillmapSpjjnet.demon.co.uk> wrote in message > >> news:enjr8BohHHA.5052[ at ]TK2MSFTNGP05.phx.gbl... > >> > That's a very good question and I wish I knew the answer. However, > >> > no-one > >> > else seems to know so here goes... > >> > > >> > I get the impression that you may already have read the suggestions in > >> > this group about this kind of problem as you (or your colleague) have > >> > already done many of the things I would normally suggest. However, here > >> > they are again... > >> > > >> > Assuming you also have Outlook Express on your system, try this: > >> > a. close Outlook > >> > b. look at Internet Explorer|Tools|Internet Options|Programs > >> > c. if you have a choice of Outlook and Outlook Express, try changing > >> > the default Mail program to Outlook Express. > >> > d. if possible, open Outlook Express and use it to send an email (not a > >> > merge to HTML - it won't work), then > >> > close it. However, since you typically have to set up an account to use > >> > Outlook Express, that can > >> > be a slog. > >> > e. change the default Mail program back to Outlook. > >> > > >> > See if that makes any difference. > >> > > >> > "Disappearing emails" is occasionally reported but there seems to be no > >> > single obvious reason for it, so if you do discover the reason in your > >> > case > >> > it would be helpful if you could post back. Some things to look at > >> > and/or > >> > try: > >> > a. is Outlook the default Mail program (IE Tools|Internet > >> > Options|programs) > >> > ? > >> > b. Check Outlook Tools|Options|Other|"Advanced options"|"Enable mail > >> > logging (troubleshooting)". Then restart. > >> > c. if you have a COM Addin called bxAutoZip (see Outlook > >> > Tools|Options|Other|"Advanced Options"|"COM Addins") disable it > >> > temporarily. > >> > (If you have other addins and disabling them will do no harm, I'd do > >> > that > >> > too). > >> > d. make sure you know where your .pst file is, make a backup copy, and > >> > run > >> > the SCANPST.EXE utility - on my system it's in > >> > > >> > C:\Program Files\Common Files\System\MSMAPI\1033 ) > >> > e. ensure you only have one mail profile (Control Panel|Mail|Show > >> > Profiles) > >> > f. recreate your Outlook profile (I don't have a good set of > >> > instructions > >> > for that right now) > >> > > >> > Could this problem be related to a specific update? (i.e. did it ever > >> > work, and if so, when did it stop working?) > >> > > >> > Peter Jamieson > >> > > >> > > >> > "Mary Ann" <MaryAnn[ at ]discussions.microsoft.com> wrote in message > >> > news:52961629-856D-4C8A-9AF2-8D42C7A80DA0[ at ]microsoft.com... > >> >>I am submitting this question on behalf of a colleague. > >> >> > >> >> When my collegue does the email merge all seems to go well and at the > >> >> final > >> >> step she can see the wizard running through all the records but when > >> >> she > >> >> looks in Outlook Express the messages are not in the Sent, Outbox or > >> >> Drafts > >> >> folder. > >> >> > >> >> Where have they been stored and how can she be sure the messages have > >> >> been > >> >> sent? > >> >> > >> >> She did the emailmerge using the Mailmerge Wizard in Word XP. Her > >> >> datasource is a Word table and it includes an email field. Her > >> >> default > >> >> email > >> >> client is Outlook Express. > >> >> > >> >> She has a stand alone PC, on broadband, with no other profiles set up. > >> >> She > >> >> does use several email addresses. > >> >> > >> >> She has looked in Outlook just in case but they are not there either. > >> > > >> > > >> > >> > >> > > >