|
|
Word 2007 with Vista has been running fine for a couple months; Nov 4th began
crashing whenever selecting file handling options "Word has encountered a
problem and must close." Have done Office Repair, and complete uninstall /
reinstall twice, once with a Dell Tech viewing the problem and conducting hte
reinstall. A second laptop, purchased at the same time with identical
configuration does not exhibit the problem. Any ideas for repair, short of
reinstalling Vista?
Thank-you in advance!
--
Please, please consider buying GM vehicles; world class quality...really!
|
|
Additional Info: Just tried changing printer selection and removing Data key
in regedit; neither helped.
--
Please, please consider buying GM vehicles; world class quality...really!
"Chopper" wrote:
[Quoted Text] > Word 2007 with Vista has been running fine for a couple months; Nov 4th began
> crashing whenever selecting file handling options "Word has encountered a
> problem and must close." Have done Office Repair, and complete uninstall /
> reinstall twice, once with a Dell Tech viewing the problem and conducting hte
> reinstall. A second laptop, purchased at the same time with identical
> configuration does not exhibit the problem. Any ideas for repair, short of
> reinstalling Vista?
> Thank-you in advance!
>
> --
> Please, please consider buying GM vehicles; world class quality...really!
|
|
To summarise, are you saying that when you try to use File Open or File Save
Word crashes? Test in Safe Mode: from Start, Run, type in
winword /a
and press enter. Now open and save a document. Is it still unstable?
Are both the OS and Office fully patched up to date?
Is there a local printer driver installed?
Are there any mapped drives set up that are either inaccessible or invalid?
--
Terry Farrell - MSWord MVP
"Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
news:B88B7729-EB6E-41F3-8187-C2DF936841AA[ at ]microsoft.com...
[Quoted Text] > Word 2007 with Vista has been running fine for a couple months; Nov 4th
> began
> crashing whenever selecting file handling options "Word has encountered a
> problem and must close." Have done Office Repair, and complete uninstall
> /
> reinstall twice, once with a Dell Tech viewing the problem and conducting
> hte
> reinstall. A second laptop, purchased at the same time with identical
> configuration does not exhibit the problem. Any ideas for repair, short
> of
> reinstalling Vista?
> Thank-you in advance!
>
> --
> Please, please consider buying GM vehicles; world class quality...really!
|
|
Did run Windows Update & Office Update...should be fully up to date.
How can I determine otherwise?
No local printer installed.
I don't think there are mapped drives set up, unless part of the factory
build from Dell. How do I assess this?
I will try your Safe Mode check this evening and reply.
--
Please, please consider buying GM vehicles; world class quality...really!
"Terry Farrell" wrote:
[Quoted Text] > To summarise, are you saying that when you try to use File Open or File Save
> Word crashes? Test in Safe Mode: from Start, Run, type in
>
> winword /a
>
> and press enter. Now open and save a document. Is it still unstable?
>
> Are both the OS and Office fully patched up to date?
> Is there a local printer driver installed?
> Are there any mapped drives set up that are either inaccessible or invalid?
>
> --
> Terry Farrell - MSWord MVP
>
> "Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
> news:B88B7729-EB6E-41F3-8187-C2DF936841AA[ at ]microsoft.com...
> > Word 2007 with Vista has been running fine for a couple months; Nov 4th
> > began
> > crashing whenever selecting file handling options "Word has encountered a
> > problem and must close." Have done Office Repair, and complete uninstall
> > /
> > reinstall twice, once with a Dell Tech viewing the problem and conducting
> > hte
> > reinstall. A second laptop, purchased at the same time with identical
> > configuration does not exhibit the problem. Any ideas for repair, short
> > of
> > reinstalling Vista?
> > Thank-you in advance!
> >
> > --
> > Please, please consider buying GM vehicles; world class quality...really!
>
|
|
Ah, you need to install a local printer. Word must be able to see a printer
driver; the printer doesn't have to be physically attached to the computer
(or exist at all).
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
"Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
news:B52CCF3E-39F1-446F-A8D1-A733CE560092[ at ]microsoft.com...
[Quoted Text] > Did run Windows Update & Office Update...should be fully up to date.
> How can I determine otherwise?
>
> No local printer installed.
>
> I don't think there are mapped drives set up, unless part of the factory
> build from Dell. How do I assess this?
>
> I will try your Safe Mode check this evening and reply.
>
> --
> Please, please consider buying GM vehicles; world class quality...really!
>
>
> "Terry Farrell" wrote:
>
>> To summarise, are you saying that when you try to use File Open or File
>> Save
>> Word crashes? Test in Safe Mode: from Start, Run, type in
>>
>> winword /a
>>
>> and press enter. Now open and save a document. Is it still unstable?
>>
>> Are both the OS and Office fully patched up to date?
>> Is there a local printer driver installed?
>> Are there any mapped drives set up that are either inaccessible or
>> invalid?
>>
>> --
>> Terry Farrell - MSWord MVP
>>
>> "Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
>> news:B88B7729-EB6E-41F3-8187-C2DF936841AA[ at ]microsoft.com...
>> > Word 2007 with Vista has been running fine for a couple months; Nov 4th
>> > began
>> > crashing whenever selecting file handling options "Word has encountered
>> > a
>> > problem and must close." Have done Office Repair, and complete
>> > uninstall
>> > /
>> > reinstall twice, once with a Dell Tech viewing the problem and
>> > conducting
>> > hte
>> > reinstall. A second laptop, purchased at the same time with identical
>> > configuration does not exhibit the problem. Any ideas for repair,
>> > short
>> > of
>> > reinstalling Vista?
>> > Thank-you in advance!
>> >
>> > --
>> > Please, please consider buying GM vehicles; world class
>> > quality...really!
>>
>
|
|
added a printer.....still crashes on save attempts
ran in safe mode.....still crashes on save attempts
--
Please, please consider buying GM vehicles; world class quality...really!
"Suzanne S. Barnhill" wrote:
[Quoted Text] > Ah, you need to install a local printer. Word must be able to see a printer
> driver; the printer doesn't have to be physically attached to the computer
> (or exist at all).
>
> --
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USA
>
> "Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
> news:B52CCF3E-39F1-446F-A8D1-A733CE560092[ at ]microsoft.com...
> > Did run Windows Update & Office Update...should be fully up to date.
> > How can I determine otherwise?
> >
> > No local printer installed.
> >
> > I don't think there are mapped drives set up, unless part of the factory
> > build from Dell. How do I assess this?
> >
> > I will try your Safe Mode check this evening and reply.
> >
> > --
> > Please, please consider buying GM vehicles; world class quality...really!
> >
> >
> > "Terry Farrell" wrote:
> >
> >> To summarise, are you saying that when you try to use File Open or File
> >> Save
> >> Word crashes? Test in Safe Mode: from Start, Run, type in
> >>
> >> winword /a
> >>
> >> and press enter. Now open and save a document. Is it still unstable?
> >>
> >> Are both the OS and Office fully patched up to date?
> >> Is there a local printer driver installed?
> >> Are there any mapped drives set up that are either inaccessible or
> >> invalid?
> >>
> >> --
> >> Terry Farrell - MSWord MVP
> >>
> >> "Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
> >> news:B88B7729-EB6E-41F3-8187-C2DF936841AA[ at ]microsoft.com...
> >> > Word 2007 with Vista has been running fine for a couple months; Nov 4th
> >> > began
> >> > crashing whenever selecting file handling options "Word has encountered
> >> > a
> >> > problem and must close." Have done Office Repair, and complete
> >> > uninstall
> >> > /
> >> > reinstall twice, once with a Dell Tech viewing the problem and
> >> > conducting
> >> > hte
> >> > reinstall. A second laptop, purchased at the same time with identical
> >> > configuration does not exhibit the problem. Any ideas for repair,
> >> > short
> >> > of
> >> > reinstalling Vista?
> >> > Thank-you in advance!
> >> >
> >> > --
> >> > Please, please consider buying GM vehicles; world class
> >> > quality...really!
> >>
> >
>
>
>
|
|
If it happens in Safe Mode, then it's not a Word issue.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
"Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
news:FA22DF5B-1A70-4555-A635-6B76576B94F1[ at ]microsoft.com...
[Quoted Text] > added a printer.....still crashes on save attempts
>
> ran in safe mode.....still crashes on save attempts
>
>
> --
> Please, please consider buying GM vehicles; world class quality...really!
>
>
> "Suzanne S. Barnhill" wrote:
>
>> Ah, you need to install a local printer. Word must be able to see a
>> printer
>> driver; the printer doesn't have to be physically attached to the
>> computer
>> (or exist at all).
>>
>> --
>> Suzanne S. Barnhill
>> Microsoft MVP (Word)
>> Words into Type
>> Fairhope, Alabama USA
>>
>> "Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
>> news:B52CCF3E-39F1-446F-A8D1-A733CE560092[ at ]microsoft.com...
>> > Did run Windows Update & Office Update...should be fully up to date.
>> > How can I determine otherwise?
>> >
>> > No local printer installed.
>> >
>> > I don't think there are mapped drives set up, unless part of the
>> > factory
>> > build from Dell. How do I assess this?
>> >
>> > I will try your Safe Mode check this evening and reply.
>> >
>> > --
>> > Please, please consider buying GM vehicles; world class
>> > quality...really!
>> >
>> >
>> > "Terry Farrell" wrote:
>> >
>> >> To summarise, are you saying that when you try to use File Open or
>> >> File
>> >> Save
>> >> Word crashes? Test in Safe Mode: from Start, Run, type in
>> >>
>> >> winword /a
>> >>
>> >> and press enter. Now open and save a document. Is it still unstable?
>> >>
>> >> Are both the OS and Office fully patched up to date?
>> >> Is there a local printer driver installed?
>> >> Are there any mapped drives set up that are either inaccessible or
>> >> invalid?
>> >>
>> >> --
>> >> Terry Farrell - MSWord MVP
>> >>
>> >> "Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
>> >> news:B88B7729-EB6E-41F3-8187-C2DF936841AA[ at ]microsoft.com...
>> >> > Word 2007 with Vista has been running fine for a couple months; Nov
>> >> > 4th
>> >> > began
>> >> > crashing whenever selecting file handling options "Word has
>> >> > encountered
>> >> > a
>> >> > problem and must close." Have done Office Repair, and complete
>> >> > uninstall
>> >> > /
>> >> > reinstall twice, once with a Dell Tech viewing the problem and
>> >> > conducting
>> >> > hte
>> >> > reinstall. A second laptop, purchased at the same time with
>> >> > identical
>> >> > configuration does not exhibit the problem. Any ideas for repair,
>> >> > short
>> >> > of
>> >> > reinstalling Vista?
>> >> > Thank-you in advance!
>> >> >
>> >> > --
>> >> > Please, please consider buying GM vehicles; world class
>> >> > quality...really!
>> >>
>> >
>>
>>
>>
|
|
Hmmmm....problem began on 11/4, same day as a Defender update from Windows
Update.....could that program be interacting with Office programs.
--
Please, please consider buying GM vehicles; world class quality...really!
"Suzanne S. Barnhill" wrote:
[Quoted Text] > If it happens in Safe Mode, then it's not a Word issue.
>
> --
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USA
>
> "Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
> news:FA22DF5B-1A70-4555-A635-6B76576B94F1[ at ]microsoft.com...
> > added a printer.....still crashes on save attempts
> >
> > ran in safe mode.....still crashes on save attempts
> >
> >
> > --
> > Please, please consider buying GM vehicles; world class quality...really!
> >
> >
> > "Suzanne S. Barnhill" wrote:
> >
> >> Ah, you need to install a local printer. Word must be able to see a
> >> printer
> >> driver; the printer doesn't have to be physically attached to the
> >> computer
> >> (or exist at all).
> >>
> >> --
> >> Suzanne S. Barnhill
> >> Microsoft MVP (Word)
> >> Words into Type
> >> Fairhope, Alabama USA
> >>
> >> "Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
> >> news:B52CCF3E-39F1-446F-A8D1-A733CE560092[ at ]microsoft.com...
> >> > Did run Windows Update & Office Update...should be fully up to date.
> >> > How can I determine otherwise?
> >> >
> >> > No local printer installed.
> >> >
> >> > I don't think there are mapped drives set up, unless part of the
> >> > factory
> >> > build from Dell. How do I assess this?
> >> >
> >> > I will try your Safe Mode check this evening and reply.
> >> >
> >> > --
> >> > Please, please consider buying GM vehicles; world class
> >> > quality...really!
> >> >
> >> >
> >> > "Terry Farrell" wrote:
> >> >
> >> >> To summarise, are you saying that when you try to use File Open or
> >> >> File
> >> >> Save
> >> >> Word crashes? Test in Safe Mode: from Start, Run, type in
> >> >>
> >> >> winword /a
> >> >>
> >> >> and press enter. Now open and save a document. Is it still unstable?
> >> >>
> >> >> Are both the OS and Office fully patched up to date?
> >> >> Is there a local printer driver installed?
> >> >> Are there any mapped drives set up that are either inaccessible or
> >> >> invalid?
> >> >>
> >> >> --
> >> >> Terry Farrell - MSWord MVP
> >> >>
> >> >> "Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
> >> >> news:B88B7729-EB6E-41F3-8187-C2DF936841AA[ at ]microsoft.com...
> >> >> > Word 2007 with Vista has been running fine for a couple months; Nov
> >> >> > 4th
> >> >> > began
> >> >> > crashing whenever selecting file handling options "Word has
> >> >> > encountered
> >> >> > a
> >> >> > problem and must close." Have done Office Repair, and complete
> >> >> > uninstall
> >> >> > /
> >> >> > reinstall twice, once with a Dell Tech viewing the problem and
> >> >> > conducting
> >> >> > hte
> >> >> > reinstall. A second laptop, purchased at the same time with
> >> >> > identical
> >> >> > configuration does not exhibit the problem. Any ideas for repair,
> >> >> > short
> >> >> > of
> >> >> > reinstalling Vista?
> >> >> > Thank-you in advance!
> >> >> >
> >> >> > --
> >> >> > Please, please consider buying GM vehicles; world class
> >> >> > quality...really!
> >> >>
> >> >
> >>
> >>
> >>
>
>
>
|
|
It happens if I click on the folder icon to open documents from a folder, and
it happens when I do a "save" or a "save as" selection.
--
Please, please consider buying GM vehicles; world class quality...really!
"Terry Farrell" wrote:
[Quoted Text] > To summarise, are you saying that when you try to use File Open or File Save
> Word crashes? Test in Safe Mode: from Start, Run, type in
>
> winword /a
>
> and press enter. Now open and save a document. Is it still unstable?
>
> Are both the OS and Office fully patched up to date?
> Is there a local printer driver installed?
> Are there any mapped drives set up that are either inaccessible or invalid?
>
> --
> Terry Farrell - MSWord MVP
>
> "Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
> news:B88B7729-EB6E-41F3-8187-C2DF936841AA[ at ]microsoft.com...
> > Word 2007 with Vista has been running fine for a couple months; Nov 4th
> > began
> > crashing whenever selecting file handling options "Word has encountered a
> > problem and must close." Have done Office Repair, and complete uninstall
> > /
> > reinstall twice, once with a Dell Tech viewing the problem and conducting
> > hte
> > reinstall. A second laptop, purchased at the same time with identical
> > configuration does not exhibit the problem. Any ideas for repair, short
> > of
> > reinstalling Vista?
> > Thank-you in advance!
> >
> > --
> > Please, please consider buying GM vehicles; world class quality...really!
>
|
|
When you say you removed the key from regedit, which key did you remove?
If you create a second user account on the computer, log in to it, launch
word, and save a file, does Word still crash?
If it doesn't crash, then...
1.) log in to the account that is having problems.
2.) run regedit
3.) Go to hk current user\software\microsoft\office\12.0
4.) Look for the key called "Word"
5.) Rename it "Word.old"
6.) Restart the computer
7.) Log in to the account again
8.) Launch word and try to save
Note: In step 5 be sure to rename the key rather than deleting it. Word will
recreate this structure if it does not find it, but on the off chance
something more critical is wrong, you can go back in and rename the key from
"Word.old" back to "Word"
Finally, this is a question for Suzanne, why do you "If it happens in Safe
Mode, then it's not a Word issue."?
I'm not trying to be rude, but I'm curious. That seems like a fire
department saying "Turn on the sprinklers. If you still feel heat and see
flames, it isn't a fire."
|
|
Does this only happen with Word: are other Office apps OK?
You have deleted the Word Data Key
HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data which
often gets corrupted when Windows Update runs when Word has been left
running.
Does Windows Explorer open correctly and let you double-click a document to
launch Word and the document correctly?
Terry
"Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
news:FA9ADA93-018F-451A-BD85-55E8292C0619[ at ]microsoft.com...
[Quoted Text] > It happens if I click on the folder icon to open documents from a folder,
> and
> it happens when I do a "save" or a "save as" selection.
>
> --
> Please, please consider buying GM vehicles; world class quality...really!
>
>
> "Terry Farrell" wrote:
>
>> To summarise, are you saying that when you try to use File Open or File
>> Save
>> Word crashes? Test in Safe Mode: from Start, Run, type in
>>
>> winword /a
>>
>> and press enter. Now open and save a document. Is it still unstable?
>>
>> Are both the OS and Office fully patched up to date?
>> Is there a local printer driver installed?
>> Are there any mapped drives set up that are either inaccessible or
>> invalid?
>>
>> --
>> Terry Farrell - MSWord MVP
>>
>> "Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
>> news:B88B7729-EB6E-41F3-8187-C2DF936841AA[ at ]microsoft.com...
>> > Word 2007 with Vista has been running fine for a couple months; Nov 4th
>> > began
>> > crashing whenever selecting file handling options "Word has encountered
>> > a
>> > problem and must close." Have done Office Repair, and complete
>> > uninstall
>> > /
>> > reinstall twice, once with a Dell Tech viewing the problem and
>> > conducting
>> > hte
>> > reinstall. A second laptop, purchased at the same time with identical
>> > configuration does not exhibit the problem. Any ideas for repair,
>> > short
>> > of
>> > reinstalling Vista?
>> > Thank-you in advance!
>> >
>> > --
>> > Please, please consider buying GM vehicles; world class
>> > quality...really!
>>
|
|
Yes, happens in Powerpoint too; have not tried Excel.
Yes, deleted the Data key.
Yes, double click on a document will open the document, which then can be
viewed, edited, etc.....but cannot save.
--
Please, please consider buying GM vehicles; world class quality...really!
"Terry Farrell" wrote:
[Quoted Text] > Does this only happen with Word: are other Office apps OK?
>
> You have deleted the Word Data Key
> HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data which
> often gets corrupted when Windows Update runs when Word has been left
> running.
>
> Does Windows Explorer open correctly and let you double-click a document to
> launch Word and the document correctly?
>
> Terry
>
> "Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
> news:FA9ADA93-018F-451A-BD85-55E8292C0619[ at ]microsoft.com...
> > It happens if I click on the folder icon to open documents from a folder,
> > and
> > it happens when I do a "save" or a "save as" selection.
> >
> > --
> > Please, please consider buying GM vehicles; world class quality...really!
> >
> >
> > "Terry Farrell" wrote:
> >
> >> To summarise, are you saying that when you try to use File Open or File
> >> Save
> >> Word crashes? Test in Safe Mode: from Start, Run, type in
> >>
> >> winword /a
> >>
> >> and press enter. Now open and save a document. Is it still unstable?
> >>
> >> Are both the OS and Office fully patched up to date?
> >> Is there a local printer driver installed?
> >> Are there any mapped drives set up that are either inaccessible or
> >> invalid?
> >>
> >> --
> >> Terry Farrell - MSWord MVP
> >>
> >> "Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
> >> news:B88B7729-EB6E-41F3-8187-C2DF936841AA[ at ]microsoft.com...
> >> > Word 2007 with Vista has been running fine for a couple months; Nov 4th
> >> > began
> >> > crashing whenever selecting file handling options "Word has encountered
> >> > a
> >> > problem and must close." Have done Office Repair, and complete
> >> > uninstall
> >> > /
> >> > reinstall twice, once with a Dell Tech viewing the problem and
> >> > conducting
> >> > hte
> >> > reinstall. A second laptop, purchased at the same time with identical
> >> > configuration does not exhibit the problem. Any ideas for repair,
> >> > short
> >> > of
> >> > reinstalling Vista?
> >> > Thank-you in advance!
> >> >
> >> > --
> >> > Please, please consider buying GM vehicles; world class
> >> > quality...really!
> >>
>
|
|
I had removed the Data key under Word in the path you stated.
How do I create a second user account?
Any thoughts on an interaction with Windows Defender?
--
Please, please consider buying GM vehicles; world class quality...really!
"Pope7" wrote:
[Quoted Text] > When you say you removed the key from regedit, which key did you remove?
>
> If you create a second user account on the computer, log in to it, launch
> word, and save a file, does Word still crash?
>
> If it doesn't crash, then...
> 1.) log in to the account that is having problems.
> 2.) run regedit
> 3.) Go to hk current user\software\microsoft\office\12.0
> 4.) Look for the key called "Word"
> 5.) Rename it "Word.old"
> 6.) Restart the computer
> 7.) Log in to the account again
> 8.) Launch word and try to save
>
> Note: In step 5 be sure to rename the key rather than deleting it. Word will
> recreate this structure if it does not find it, but on the off chance
> something more critical is wrong, you can go back in and rename the key from
> "Word.old" back to "Word"
>
> Finally, this is a question for Suzanne, why do you "If it happens in Safe
> Mode, then it's not a Word issue."?
>
> I'm not trying to be rude, but I'm curious. That seems like a fire
> department saying "Turn on the sprinklers. If you still feel heat and see
> flames, it isn't a fire."
|
|
Relied to post just above.
Terry
"Chopper" <Chopper[ at ]discussions.microsoft.com> wrote in message
news:78AC4549-A859-498A-B887-8A669B711B4D[ at ]microsoft.com...
[Quoted Text] > Yes, happens in Powerpoint too; have not tried Excel.
> Yes, deleted the Data key.
> Yes, double click on a document will open the document, which then can be
> viewed, edited, etc.....but cannot save.
> --
> Please, please consider buying GM vehicles; world class quality...really!
|
|
I am experiencing the same problem[s] -- Word 2007 "crashes" when closing or
exiting . . . were you able to find/implement a solution?!!!!?
"Chopper" wrote:
[Quoted Text] > Word 2007 with Vista has been running fine for a couple months; Nov 4th began
> crashing whenever selecting file handling options "Word has encountered a
> problem and must close." Have done Office Repair, and complete uninstall /
> reinstall twice, once with a Dell Tech viewing the problem and conducting hte
> reinstall. A second laptop, purchased at the same time with identical
> configuration does not exhibit the problem. Any ideas for repair, short of
> reinstalling Vista?
> Thank-you in advance!
>
> --
> Please, please consider buying GM vehicles; world class quality...really!
|
|
|