Any more information in the server or PC event logs?
If I understand correctly, some users can utilise these "problem" PCs
without the error. Can the "problem" users utilise non-problem PCs without
error?
(trying to pin down whether it is device or user account related)
--
David Olsen
www.powerbits.com.au
"ntenspy" <ntenspy[ at ]discussions.microsoft.com> wrote in message
news:2F399FD9-6802-45E3-9371-A3657F724DCE[ at ]microsoft.com...
[Quoted Text] >I am new to OneNote so I will try to explain as best as possible.
>
> We have a department that uses OneNote, it has a OneNote share on a file
> server and about 10 people can access and go about there business. Two of
> these uses constantly get an error when synchronizing (which is set to
> automatic). The error reads:
> OneNote cannot access the section file. (Error code: 0x5)
>
> This appears in the Error tab of the Shared Notebook Synchronization
> window.
> On the Sync Progress tab the progress column displays: Not Connected
>
> This would appear to be a permission/access issue however, the users in
> questions have identicle access rights. In fact, these users were using
> the
> system with no issues until recently (a week ago).
>
> They both have Windows Vista Ultimate with SP1 installed and Office 2007
> Enterprise with SP1 installed and they both have the KB950130 update
> installed as well.
>
> I took one of the users systems and completely removed OneNote from the
> Office suite install including renaming the local application data folder.
> I
> then installed OneNote 2007 from a stand alone copy I had, updated it with
> SP1 and verified the KB950130 update was installed as well. After all
> that
> the user gets the same error.
>
> I had also logged into the system in question with another user, I had no
> problems using OneNote with this user on that system. This leads me to
> believe that it must be something either profile based or Vista even
> though
> all the other users have no complaints about OneNote and run Vista as
> well.
>
> Backgrond:
> Windows 2003 Server w/SP2
> Windows Vista Ultimate w/SP1
> Office 2007 Enterprise Edition w/SP1
> OneNote 2007 w/SP1 (KB950130)
>
> Any and all helpful information is appreciated! If further information s
> needed from wme please do not hesitate to ask, thank you for your time.
>
> Regards,
> Phil
>
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