Event Error 5000 "Adam Raff" <adamraff[ at ]newsgroup.nospam> 3/30/2007 9:32:23 PM Good Day, We have installed Office 2007 on most of our Windows XP SP2 systems and we are now getting the following event message listed below Event Type: Error Event Source: Microsoft Office 12 Event Category: None Event ID: 5000 Date: 3/27/2007 Time: 2:46:14 PM User: N/A Computer: ADAMXP2 Description: EventType office12asserttimer, P1 p1ml, P2 12.0.4518.0, P3 17, P4 513, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 6f 00 66 00 66 00 69 00 o.f.f.i. 0008: 63 00 65 00 31 00 32 00 c.e.1.2. 0010: 61 00 73 00 73 00 65 00 a.s.s.e. 0018: 72 00 74 00 74 00 69 00 r.t.t.i. 0020: 6d 00 65 00 72 00 2c 00 m.e.r.,. 0028: 20 00 70 00 31 00 6d 00 .p.1.m. 0030: 6c 00 2c 00 20 00 31 00 l.,. .1. 0038: 32 00 2e 00 30 00 2e 00 2...0... 0040: 34 00 35 00 31 00 38 00 4.5.1.8. 0048: 2e 00 30 00 2c 00 20 00 ..0.,. . 0050: 31 00 37 00 2c 00 20 00 1.7.,. . 0058: 35 00 31 00 33 00 2c 00 5.1.3.,. 0060: 20 00 4e 00 49 00 4c 00 .N.I.L. 0068: 2c 00 20 00 4e 00 49 00 ,. .N.I. 0070: 4c 00 2c 00 20 00 4e 00 L.,. .N. 0078: 49 00 4c 00 2c 00 20 00 I.L.,. . 0080: 4e 00 49 00 4c 00 2c 00 N.I.L.,. 0088: 20 00 4e 00 49 00 4c 00 .N.I.L. 0090: 20 00 4e 00 49 00 4c 00 .N.I.L. 0098: 0d 00 0a 00 .... We are connected to an Exchange 2003 SP2 server. Everything seems to be fine, our email works but these message keep on popping up. We have no proxy server or the like. Everything is on the inside of our fire wall as I looked and found some stuff on this but nothing seems to related to this error. Is this just a bug or what? If anybody has any ideas please let me know. Thank You Adam Raff

Re: Event Error 5000 "Adam Raff" <adam[ at ]nospam.postalias> 4/1/2007 8:49:20 PM Hi Bob Yes, it is consistent on every PC that we have installed Office 2007 on. We are a small shop so I installed by hand from an office CD. I did an upgrade from 2003 to 2007. The upgrade went fine and we are able to connect to our Exchange Server (Exchange 2003 SP2 running on Windows 2003 Server SP1) with no issues. The systems are Windows XP SP2 with latest updates. If I go into the event logs on the PC's I find these errors. The errors are not constant but they do show up, and they do not seem to kick start the Send reports all the time, I believe it says that it has stored up some reports and wishes to send them now. I have received a few calls on them already but not a lot. I have looked on Google and the like and I have found some info but not a lot. Most of the PC's are general business use. We do have some special software but it seems to be showing up on all of them over time. We use Adobe products, some AutoCAD stuff but most general just Office. Any help would be appreciated. Thanks Adam Raff "Bob Buckland ?:-)" <75214.226(At Beautiful Downtown)compuserve.com> wrote in message news:OVmeExHdHHA.4984[ at ]TK2MSFTNGP05.phx.gbl... [Quoted Text] > Hi Adam, > > The office12asserttimer is part of the Office 'watson' (error monitor) > that creates the 'send to Microsoft' reports. It can come on > if it detects something is running slowly or frequently erroring out. > > How did you deploy Office 2007 to your PCs? What steps are you following > when you see this? What else do you run on these PCs and > is this consistent on each PC? > > ============= > <<"Adam Raff" <adamraff[ at ]newsgroup.nospam> wrote in message > news:ufB%23oLxcHHA.4388[ at ]TK2MSFTNGP05.phx.gbl... > Good Day, > > > > We have installed Office 2007 on most of our Windows XP SP2 systems and we > are now getting the following event message listed below > > > > Event Type: Error > Event Source: Microsoft Office 12 > Event Category: None > Event ID: 5000 > Date: 3/27/2007 > Time: 2:46:14 PM > User: N/A > Computer: ADAMXP2 > Description: > EventType office12asserttimer, P1 p1ml, P2 12.0.4518.0, P3 17, P4 513, P5 > NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL. > > > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 6f 00 66 00 66 00 69 00 o.f.f.i. > 0008: 63 00 65 00 31 00 32 00 c.e.1.2. > 0010: 61 00 73 00 73 00 65 00 a.s.s.e. > 0018: 72 00 74 00 74 00 69 00 r.t.t.i. > 0020: 6d 00 65 00 72 00 2c 00 m.e.r.,. > 0028: 20 00 70 00 31 00 6d 00 .p.1.m. > 0030: 6c 00 2c 00 20 00 31 00 l.,. .1. > 0038: 32 00 2e 00 30 00 2e 00 2...0... > 0040: 34 00 35 00 31 00 38 00 4.5.1.8. > 0048: 2e 00 30 00 2c 00 20 00 ..0.,. . > 0050: 31 00 37 00 2c 00 20 00 1.7.,. . > 0058: 35 00 31 00 33 00 2c 00 5.1.3.,. > 0060: 20 00 4e 00 49 00 4c 00 .N.I.L. > 0068: 2c 00 20 00 4e 00 49 00 ,. .N.I. > 0070: 4c 00 2c 00 20 00 4e 00 L.,. .N. > 0078: 49 00 4c 00 2c 00 20 00 I.L.,. . > 0080: 4e 00 49 00 4c 00 2c 00 N.I.L.,. > 0088: 20 00 4e 00 49 00 4c 00 .N.I.L. > 0090: 20 00 4e 00 49 00 4c 00 .N.I.L. > 0098: 0d 00 0a 00 .... > > > > We are connected to an Exchange 2003 SP2 server. Everything seems to be > fine, our email works but these message keep on popping up. We have no > proxy server or the like. Everything is on the inside of our fire wall as > I > looked and found some stuff on this but nothing seems to related to this > error. Is this just a bug or what? If anybody has any ideas please let > me > know. > > > > Thank You > > Adam Raff >> > -- > > Bob Buckland ?:-) > MS Office System Products MVP > > *Courtesy is not expensive and can pay big dividends* > > > > >

Re: Event Error 5000 v-lehao[ at ]online.microsoft.com (Leon Hao [MSFT]) 4/2/2007 3:46:28 AM Hi Adam, Sorry for the delay due to the weekend. Based on the information you provided, this error may be cause by many reasons. I have listed some of them for your reference: * Reason 1: Large .pst or .ost file =============== Are you using a large .pst or .ost file? If your .pst or .ost file is larger than 2GB, you may experience a performance issue in Outlook 2007. In order to accommodate new features, Outlook 2007 introduced a new data structure for .pst and .ost files. In this new data structure, the frequency of writing data to the hard disk increases as the number of items in the .pst or .ost files increases. To resolve this problem, use one of the following methods: # Method 1: Reduce the size of the Exchange mailbox # Method 2: Use an online mode profile instead of a cached mode profile # Method 3: Split your large .pst file into several smaller .pst files # Method 4: Use a filter to restrict the items that you synchronized from Exchange into your .ost file For more information, please refer to the following KB article: KB932086 You may experience performance problems when you are working with items in a large .pst file or in a large .ost file in Outlook 2007 http://support.microsoft.com/default.aspx?scid=kb;EN-US;932086 * Reason 2: Windows Desktop Search 3.0 =============== Have you installed any desktop search engine such as Windows Desktop Search 3.0? If this is the case, please temporarily uninstall it and then test the issue. If this does not match your situation, then please also try some suggestions below to narrow it down: * Suggestion 1: Temporarily turn off/remove antivirus program ================ Many times such issue can be caused by the antivirus program currently running on the machine. Please temporarily turn off or remove antivirus application and see if this scenario is gone. * Suggestion 2: Temporarily remove Adobe Reader ================ Sometimes Adobe Reader can also cause this issue. If you have this program installed on your computer, please temporarily remove it and see if this issue can be resolved. * Suggestion 3: Test in Outlook Safe Mode ================ Outlook Safe Mode can narrow down issues which are caused by any extensions, corrupted resources, files, registries, or templates. 1. Click Start | Run. 2. In the Open box, type: "Outlook /safe" (without the quotation marks) Notes: There is a space character between Outlook and the forward slash (/). 3. Click OK. If all fail, then please help us collect more information so that we can do further research: * Information Collection ================= 1. When does the error message appear? What are the steps to reproduce this issue? 2. Does the produce ever worked? If so, what have been changed? 3. Please take a screenshot on the exact error message and send it to me. ** To take a screenshot --------------------- 1. When this error message appears, press PrScrn key on your keyboard. 2. Type "mspaint" (without the quotation marks) in Start>Run box and click OK. 3. Click Edit>Paste to paste the screenshot. 4. Save it as JPEG file type and send it as Email attachment. --------------------- You can send it directly to this newsgroup or you can send it to me at <v-lehao[ at ]microsoft.com> Please try my suggestions, and update me with the results and information. If something is unclear, please feel free to let me know. Regards, Leon Hao Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ==================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ==================================================== This posting is provided "AS IS" with no warranties, and confers no rights.