> That's the first step? Do as much as you can of the first step and then
> move on. That you can't do all those files or find them is to be
> expected. If the first step were a total success, then setup would have
> been able to do it by itself in the first place and you wouldn't have to
> use the manual steps.
> The registry keys and files outlined in the next steps to delete will
> get rid of Office 2007 completely in any case.
>
> Patrick Schmid [OneNote MVP]
> --------------
>
http://pschmid.net> ***
> Office 2007 RTM Issues:
http://pschmid.net/blog/2006/11/13/80> ***
> Customize Office 2007:
http://pschmid.net/office2007/customize> RibbonCustomizer Add-In:
http://pschmid.net/office2007/ribboncustomizer> OneNote 2007:
http://pschmid.net/office2007/onenote> ***
> Subscribe to my Office 2007 blog:
http://pschmid.net/blog/feed>
> "Cottonwoodian" <Cottonwoodian[ at ]discussions.microsoft.com> wrote in
> message news:E7357395-651F-4DA7-810E-530CD5ADD8C6[ at ]microsoft.com:
>
> > Hi Patrick, I followed you suggestions last week. Unfortunately the manual
> > steps do not work in this case because the program cannot find the installer
> > files. I have spent days with downloading installer files for Microsoft to
> > no avail. Seems it will not unistall and will not find or replace the
> > installer files necessary for removal.
> >
> > Arnold
> >
> > "Patrick Schmid [MVP]" wrote:
> >
> > > Use the manual removal steps outlined for the beta version. They work
> > > for the trial as well. You can find a link to the KB on my RTM Issues
> > > page.
> > >
> > > Patrick Schmid [OneNote MVP]
> > > --------------
> > >
http://pschmid.net> > > ***
> > > Office 2007 RTM Issues:
http://pschmid.net/blog/2006/11/13/80> > > ***
> > > Customize Office 2007:
http://pschmid.net/office2007/customize> > > RibbonCustomizer Add-In:
http://pschmid.net/office2007/ribboncustomizer> > > OneNote 2007:
http://pschmid.net/office2007/onenote> > > ***
> > > Subscribe to my Office 2007 blog:
http://pschmid.net/blog/feed> > >
> > > "Cottonwoodian" <Cottonwoodian[ at ]discussions.microsoft.com> wrote in
> > > message news:A7013EC4-258F-496A-8E30-7B129B0ED0B6[ at ]microsoft.com:
> > >
> > > > FYI. I downloaded and ran the installer cleanup with no apparent results. I
> > > > am not going to reinstall XP as I would have to restore all my files from a
> > > > backup and that is scary. Microsoft support was kind enough to reply with an
> > > > answer after four attempts to get beyound their standard reply to say I could
> > > > keep the Trial on my computer if I did not want to but the program. Gee
> > > > thanks. Also they gave the simple instructions for installing the new Office
> > > > if I should chose to delight them by buying it. He ended by stating "There
> > > > is no live phone support during the trial:"
> > > >
> > > > I wish you well in your endevors while I ponder if I should buy an iMac.
> > > >
> > > > Arnold
> > > >
> > > >
> > > > "Cottonwoodian" wrote:
> > > >
> > > > > Demented alright!
> > > > >
> > > > > I will give the site a try and look into reinstalling.
> > > > >
> > > > > "Tim Feld" wrote:
> > > > >
> > > > > > That's how a lot of us learn ;-)
> > > > > >
> > > > > > Check out:
> > > > > >
> > > > > >
http://support.microsoft.com/kb/290301> > > > > >
> > > > > > There you can get a Windows Installer CleanUp utility. It may be worth a
> > > > > > try. Then there's always re-installing Windows...ouch. But if you can't get
> > > > > > System Restore to work, that alone would be a reason to re-install. Maybe the
> > > > > > two problems are related...in some demented way.
> > > > > >
> > > > > > Tim
> > > > > >
> > > > > > "Cottonwoodian" wrote:
> > > > > >
> > > > > > > I appeciate your help. I have learned a lot I had no idea I would ever have
> > > > > > > to know.
> > > > > > > The new installer downloaded but would not install on my computer. All
> > > > > > > attempts to remover the Trial Office program seem to fail because the
> > > > > > > msexec.exe file cannot be found. There is no msi.dll. This even after I
> > > > > > > supposedly finished installation of the new installer. It simply did not
> > > > > > > take hold.
> > > > > > >
> > > > > > > The system restore program has not worked since I installed SP2 a long time
> > > > > > > ago - the message appears that it must be closed before i appears.
> > > > > > >
> > > > > > > Enough for today.
> > > > > > >
> > > > > > > "Tim Feld" wrote:
> > > > > > >
> > > > > > > > That's too bad. You didn't post the exact error message but I'm assuming you
> > > > > > > > meant "msiexec.exe". Try this:
> > > > > > > >
> > > > > > > > Go to:
> > > > > > > >
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001112111324439?Open&src=&docid=2001120816371506&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=> > > > > > > >
> > > > > > > > That page has instructions for reinstalling the MS Windows installer. It
> > > > > > > > covers the various flavors of Windows. Just follow the instructions.
> > > > > > > >
> > > > > > > > After that I suggest you investigate why System Restore is not working for
> > > > > > > > you (it may just be turned off). That is a very useful feature of Windows and
> > > > > > > > has helped me out of several jams when normally I would have had to
> > > > > > > > re-install Windows.
> > > > > > > >
> > > > > > > > Tim
> > > > > > > >
> > > > > > > >
> > > > > > > > "Cottonwoodian" wrote:
> > > > > > > >
> > > > > > > > > Unfortunately my backup does not go back far enough. I will have to find
> > > > > > > > > another answer.
> > > > > > > > >
> > > > > > > > > "Cottonwoodian" wrote:
> > > > > > > > >
> > > > > > > > > > Thanks for the tip, for reasons I cannot recall System Restore does not work
> > > > > > > > > > either - has something to do with an update of XP. However I will check my
> > > > > > > > > > external backup drive to see if I have have the working installer on it.
> > > > > > > > > >
> > > > > > > > > > "Tim Feld" wrote:
> > > > > > > > > >
> > > > > > > > > > > Bummer...if you are running at least Windows XP, a quick fix might be to use
> > > > > > > > > > > System Restore to set it back to a time when the uninstaller worked.
> > > > > > > > > > >
> > > > > > > > > > > Good luck.
> > > > > > > > > > >
> > > > > > > > > > > Tim
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > "Cottonwoodian" wrote:
> > > > > > > > > > >
> > > > > > > > > > > > I must have deleted or corrupted the unistaller, msexec.exe. I need to
> > > > > > > > > > > > remove the 615mb Trial program and continue using Office 2003. Automatic
> > > > > > > > > > > > nor maual removal will work as the missing file cannot be accessed.
> > >
> > >
>
>