Outlook 2003 fails when I try to access Accounts in BCM Bunster147 2/12/2007 10:34:00 AM I have been using BCM for a few months now with no problem. I have approx 700 Contacts and 20 Accounts but now when I try and open an account or set up a new account I receive the message "Microsoft Office Outlook has experienced a problem and need to close". I have sent the error reports to Microsoft and I have Check my database and there is no errors reported. Is there some way/tool that I can use to check my configuration. I do share the database with two other PCs in my home office and they have the same problem. Accessing the BCM contacts is fine and accessing the emails associated with the contacts is also fine. I was intending to remove the accounts and set them up again but the add new Account causes Outlook to fail. Regards

Re: Outlook 2003 fails when I try to access Accounts in BCM "Chris Heydemann [MSFT]" <chrishey[ at ]online.microsoft.com> 2/12/2007 4:52:26 PM I'm sorry you're having trouble with BCM. Here's what to do: Turn on error logging (Help, About) and then try again to add an Account. Look at the log at %temp%\bcmv3_log and search for "[E]" (without the quotes) to find any errors. This will either tell you what's wrong, or you can post it here, or send it to me. Another thing to do is export your database, create a new database (this will not remove your existing one), then import the exported data. Hope this works, Chris -- This posting is provided "AS IS" with no warranties, and confers no rights.

Re: Outlook 2003 fails when I try to access Accounts in BCM "Chris Heydemann [MSFT]" <chrishey[ at ]online.microsoft.com> 2/12/2007 5:56:03 PM Except in your case the log is, I believe, called "bcmlog_v2", not v3. Version confusion on my part. -- This posting is provided "AS IS" with no warranties, and confers no rights.

Re: Outlook 2003 fails when I try to access Accounts in BCM Bunster147 2/12/2007 6:20:01 PM Thanks Chris. This is what I found in the log. [E] [18:09:56.7974266]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: Not implemented. [E] [18:09:56.7974266]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: at Microsoft.VisualBasic.CompilerServices.LateBinding.LateGet(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ItemHistory.Allowed(Object Item) "Chris Heydemann [MSFT]" wrote: [Quoted Text] > Except in your case the log is, I believe, called "bcmlog_v2", not v3. > Version confusion on my part. > > -- > This posting is provided "AS IS" with no warranties, and confers no rights. >

Re: Outlook 2003 fails when I try to access Accounts in BCM "Chris Heydemann [MSFT]" <chrishey[ at ]online.microsoft.com> 2/12/2007 8:44:31 PM OK, thanks for the info...I will look into it. In the meantime, have you done the export, new database, import routine? That might get you back up and running. -- This posting is provided "AS IS" with no warranties, and confers no rights.

Re: Outlook 2003 fails when I try to access Accounts in BCM "Raul" <v_2rath[ at ]hotmail.com> 2/13/2007 5:01:46 AM Hi Can you try installing SP 3 for BCM & SBA and see I fit resolves the problem http://www.microsoft.com/downloads/details.aspx?FamilyId=D6DE0E30-D97D-4DB2-8A25-9159CF82AB46&displaylang=en -- Regards Raul Thomas "Bunster147" <Bunster147[ at ]discussions.microsoft.com> wrote in message news:F2B0CC0E-D2E0-4B19-AA9C-C6ED42DC73E3[ at ]microsoft.com... [Quoted Text] > Thanks Chris. This is what I found in the log. > [E] [18:09:56.7974266]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: Not > implemented. > [E] [18:09:56.7974266]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: at > Microsoft.VisualBasic.CompilerServices.LateBinding.LateGet(Object o, Type > objType, String name, Object[] args, String[] paramnames, Boolean[] > CopyBack) > at > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ItemHistory.Allowed(Object > Item) > > "Chris Heydemann [MSFT]" wrote: > >> Except in your case the log is, I believe, called "bcmlog_v2", not v3. >> Version confusion on my part. >> >> -- >> This posting is provided "AS IS" with no warranties, and confers no >> rights. >>

Re: Outlook 2003 fails when I try to access Accounts in BCM Bunster147 2/13/2007 7:34:00 PM I have tried to install SP3 but it stated that I do not need it as I am not using Small business accounting. I am going to try Chris' export database idea. Thanks for your help. "Raul" wrote: [Quoted Text] > Hi > > Can you try installing SP 3 for BCM & SBA and see I fit resolves the problem > > http://www.microsoft.com/downloads/details.aspx?FamilyId=D6DE0E30-D97D-4DB2-8A25-9159CF82AB46&displaylang=en > > -- > Regards > > Raul Thomas > > "Bunster147" <Bunster147[ at ]discussions.microsoft.com> wrote in message > news:F2B0CC0E-D2E0-4B19-AA9C-C6ED42DC73E3[ at ]microsoft.com... > > Thanks Chris. This is what I found in the log. > > [E] [18:09:56.7974266]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: Not > > implemented. > > [E] [18:09:56.7974266]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: at > > Microsoft.VisualBasic.CompilerServices.LateBinding.LateGet(Object o, Type > > objType, String name, Object[] args, String[] paramnames, Boolean[] > > CopyBack) > > at > > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ItemHistory.Allowed(Object > > Item) > > > > "Chris Heydemann [MSFT]" wrote: > > > >> Except in your case the log is, I believe, called "bcmlog_v2", not v3. > >> Version confusion on my part. > >> > >> -- > >> This posting is provided "AS IS" with no warranties, and confers no > >> rights. > >> >

Re: Outlook 2003 fails when I try to access Accounts in BCM Bunster147 2/13/2007 7:54:02 PM Chris. I have now expoerted the database, created a new one and imported the data back in but I am still having the same problem. these are the entries in the new log [E] [19:49:51.9957509]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: Not implemented. [E] [19:49:51.9957509]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: at Microsoft.VisualBasic.CompilerServices.LateBinding.LateGet(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ItemHistory.Allowed(Object Item) "Chris Heydemann [MSFT]" wrote: [Quoted Text] > OK, thanks for the info...I will look into it. > > In the meantime, have you done the export, new database, import routine? > That might get you back up and running. > > -- > This posting is provided "AS IS" with no warranties, and confers no rights. >

Re: Outlook 2003 fails when I try to access Accounts in BCM Bunster147 2/15/2007 3:29:53 PM Chris, I am now having the same problem when I try and addan opportunity to A normal Business Contact, i.e. not an Account contact. This is the entry in the log [E] [11:36:21.7741716]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: Not implemented. [E] [11:36:21.7741716]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: at Microsoft.VisualBasic.CompilerServices.LateBinding.LateGet(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ItemHistory.Allowed(Object Item) "Chris Heydemann [MSFT]" wrote: [Quoted Text] > OK, thanks for the info...I will look into it. > > In the meantime, have you done the export, new database, import routine? > That might get you back up and running. > > -- > This posting is provided "AS IS" with no warranties, and confers no rights. >