Outlook doesn't function with BCM installed... Massieus 2/6/2007 11:40:01 PM Hello... I cannot get Outlook 2007 (trial) to function with BCM installed and the add in running. Everytime I install it and complete the setup and it says everything is fine. However, if I close Outlook and restart it or reboot my machine and restart it, I get a message stating: Outlook experienced a serious problem with the 'business contact manager for outlook' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in? If I click yes, then Outlook functions fine with no glitches. If I click no then Outlook closes, and then when I restart it I get the same message. I've check for the updates, and I downloaded both part 1 and part 2 of the trial download. I do not know what else to do. I only know that it is BCM that I am most interested in and it is BCM I'm unable to use.

Re: Outlook doesn't function with BCM installed... "Clinton Ford [MSFT]" <ClintonFordMSFT[ at ]discussions.microsoft.com> 2/7/2007 12:44:42 AM You might first check your list of programs to make sure that the correct version of Business Contact Manager is installed. In Windows XP, click "Start | Control Panel | Add or Remove Programs" and look for an entry titled "Business Contact Manager for Outlook 2007". If this is correct, then click Start | Run and type eventvwr and click OK to see the Windows Event Viewer. Click on the "Application" folder to see what errors or warnings are listed. You can double-click on an error to copy the details. Do you see any errors that mention Outlook or Business Contact Manager? -- Visit team blog at http://blogs.msdn.com/bcm This posting is provided "AS IS" with no warranties, and confers no rights "Massieus" <Massieus[ at ]discussions.microsoft.com> wrote in message news:F3CA8A90-3986-4EA5-B0C9-83037576ECAA[ at ]microsoft.com... [Quoted Text] > Hello... > > I cannot get Outlook 2007 (trial) to function with BCM installed and the > add > in running. Everytime I install it and complete the setup and it says > everything is fine. However, if I close Outlook and restart it or reboot > my > machine and restart it, I get a message stating: > > Outlook experienced a serious problem with the 'business contact manager > for > outlook' add-in. If you have seen this message multiple times, you should > disable this add-in and check to see if an update is available. Do you > want > to disable this add-in? > > > If I click yes, then Outlook functions fine with no glitches. If I click > no > then Outlook closes, and then when I restart it I get the same message. > I've > check for the updates, and I downloaded both part 1 and part 2 of the > trial > download. I do not know what else to do. I only know that it is BCM that > I > am most interested in and it is BCM I'm unable to use.

Re: Outlook doesn't function with BCM installed... Massieus 2/7/2007 1:22:00 AM This is what I found in there: Event Type: Error Event Source: Microsoft Office 12 Event Category: None Event ID: 5000 Date: 2/6/2007 Time: 12:16:11 PM User: N/A Computer: MASSEYMOBILE3 Description: EventType offdiag12, P1 b0f170a8-8bd8-464d-b16b-9c49a0cc9e581e36facc-e216-47bd-baee-233b6cbaa449, P2 NIL, P3 NIL, P4 NIL, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 6f 00 66 00 66 00 64 00 o.f.f.d. 0008: 69 00 61 00 67 00 31 00 i.a.g.1. 0010: 32 00 2c 00 20 00 62 00 2.,. .b. 0018: 30 00 66 00 31 00 37 00 0.f.1.7. 0020: 30 00 61 00 38 00 2d 00 0.a.8.-. 0028: 38 00 62 00 64 00 38 00 8.b.d.8. 0030: 2d 00 34 00 36 00 34 00 -.4.6.4. 0038: 64 00 2d 00 62 00 31 00 d.-.b.1. 0040: 36 00 62 00 2d 00 39 00 6.b.-.9. 0048: 63 00 34 00 39 00 61 00 c.4.9.a. 0050: 30 00 63 00 63 00 39 00 0.c.c.9. 0058: 65 00 35 00 38 00 31 00 e.5.8.1. 0060: 65 00 33 00 36 00 66 00 e.3.6.f. 0068: 61 00 63 00 63 00 2d 00 a.c.c.-. 0070: 65 00 32 00 31 00 36 00 e.2.1.6. 0078: 2d 00 34 00 37 00 62 00 -.4.7.b. 0080: 64 00 2d 00 62 00 61 00 d.-.b.a. 0088: 65 00 65 00 2d 00 32 00 e.e.-.2. 0090: 33 00 33 00 62 00 36 00 3.3.b.6. 0098: 63 00 62 00 61 00 61 00 c.b.a.a. 00a0: 34 00 34 00 39 00 2c 00 4.4.9.,. 00a8: 20 00 4e 00 49 00 4c 00 .N.I.L. 00b0: 2c 00 20 00 4e 00 49 00 ,. .N.I. 00b8: 4c 00 2c 00 20 00 4e 00 L.,. .N. 00c0: 49 00 4c 00 2c 00 20 00 I.L.,. . 00c8: 4e 00 49 00 4c 00 2c 00 N.I.L.,. 00d0: 20 00 4e 00 49 00 4c 00 .N.I.L. 00d8: 2c 00 20 00 4e 00 49 00 ,. .N.I. 00e0: 4c 00 2c 00 20 00 4e 00 L.,. .N. 00e8: 49 00 4c 00 2c 00 20 00 I.L.,. . 00f0: 4e 00 49 00 4c 00 20 00 N.I.L. . 00f8: 4e 00 49 00 4c 00 0d 00 N.I.L... 0100: 0a 00 .. "Clinton Ford [MSFT]" wrote: [Quoted Text] > You might first check your list of programs to make sure that the correct > version of Business Contact Manager is installed. In Windows XP, click > "Start | Control Panel | Add or Remove Programs" and look for an entry > titled "Business Contact Manager for Outlook 2007". > > If this is correct, then click Start | Run and type eventvwr and click OK to > see the Windows Event Viewer. Click on the "Application" folder to see what > errors or warnings are listed. You can double-click on an error to copy the > details. Do you see any errors that mention Outlook or Business Contact > Manager? > -- > Visit team blog at http://blogs.msdn.com/bcm > This posting is provided "AS IS" with no warranties, and confers no rights > "Massieus" <Massieus[ at ]discussions.microsoft.com> wrote in message > news:F3CA8A90-3986-4EA5-B0C9-83037576ECAA[ at ]microsoft.com... > > Hello... > > > > I cannot get Outlook 2007 (trial) to function with BCM installed and the > > add > > in running. Everytime I install it and complete the setup and it says > > everything is fine. However, if I close Outlook and restart it or reboot > > my > > machine and restart it, I get a message stating: > > > > Outlook experienced a serious problem with the 'business contact manager > > for > > outlook' add-in. If you have seen this message multiple times, you should > > disable this add-in and check to see if an update is available. Do you > > want > > to disable this add-in? > > > > > > If I click yes, then Outlook functions fine with no glitches. If I click > > no > > then Outlook closes, and then when I restart it I get the same message. > > I've > > check for the updates, and I downloaded both part 1 and part 2 of the > > trial > > download. I do not know what else to do. I only know that it is BCM that > > I > > am most interested in and it is BCM I'm unable to use. > > >

Re: Outlook doesn't function with BCM installed... "Clinton Ford [MSFT]" <ClintonFordMSFT[ at ]discussions.microsoft.com> 2/23/2007 11:39:05 PM Thanks for sharing this error information. Could you look to see if there is an event just before or after this one with a bucket number or any other related details? -- Visit team blog at http://blogs.msdn.com/bcm This posting is provided "AS IS" with no warranties, and confers no rights "Massieus" <Massieus[ at ]discussions.microsoft.com> wrote in message news:E8732BC1-CB25-4016-8DD0-8C3F592732B7[ at ]microsoft.com... This is what I found in there: Event Type: Error Event Source: Microsoft Office 12 Event Category: None Event ID: 5000 Date: 2/6/2007 Time: 12:16:11 PM User: N/A Computer: MASSEYMOBILE3 Description: EventType offdiag12, P1 b0f170a8-8bd8-464d-b16b-9c49a0cc9e581e36facc-e216-47bd-baee-233b6cbaa449, P2 NIL, P3 NIL, P4 NIL, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 6f 00 66 00 66 00 64 00 o.f.f.d. 0008: 69 00 61 00 67 00 31 00 i.a.g.1. 0010: 32 00 2c 00 20 00 62 00 2.,. .b. 0018: 30 00 66 00 31 00 37 00 0.f.1.7. 0020: 30 00 61 00 38 00 2d 00 0.a.8.-. 0028: 38 00 62 00 64 00 38 00 8.b.d.8. 0030: 2d 00 34 00 36 00 34 00 -.4.6.4. 0038: 64 00 2d 00 62 00 31 00 d.-.b.1. 0040: 36 00 62 00 2d 00 39 00 6.b.-.9. 0048: 63 00 34 00 39 00 61 00 c.4.9.a. 0050: 30 00 63 00 63 00 39 00 0.c.c.9. 0058: 65 00 35 00 38 00 31 00 e.5.8.1. 0060: 65 00 33 00 36 00 66 00 e.3.6.f. 0068: 61 00 63 00 63 00 2d 00 a.c.c.-. 0070: 65 00 32 00 31 00 36 00 e.2.1.6. 0078: 2d 00 34 00 37 00 62 00 -.4.7.b. 0080: 64 00 2d 00 62 00 61 00 d.-.b.a. 0088: 65 00 65 00 2d 00 32 00 e.e.-.2. 0090: 33 00 33 00 62 00 36 00 3.3.b.6. 0098: 63 00 62 00 61 00 61 00 c.b.a.a. 00a0: 34 00 34 00 39 00 2c 00 4.4.9.,. 00a8: 20 00 4e 00 49 00 4c 00 .N.I.L. 00b0: 2c 00 20 00 4e 00 49 00 ,. .N.I. 00b8: 4c 00 2c 00 20 00 4e 00 L.,. .N. 00c0: 49 00 4c 00 2c 00 20 00 I.L.,. . 00c8: 4e 00 49 00 4c 00 2c 00 N.I.L.,. 00d0: 20 00 4e 00 49 00 4c 00 .N.I.L. 00d8: 2c 00 20 00 4e 00 49 00 ,. .N.I. 00e0: 4c 00 2c 00 20 00 4e 00 L.,. .N. 00e8: 49 00 4c 00 2c 00 20 00 I.L.,. . 00f0: 4e 00 49 00 4c 00 20 00 N.I.L. . 00f8: 4e 00 49 00 4c 00 0d 00 N.I.L... 0100: 0a 00 .. "Clinton Ford [MSFT]" wrote: [Quoted Text] > You might first check your list of programs to make sure that the correct > version of Business Contact Manager is installed. In Windows XP, click > "Start | Control Panel | Add or Remove Programs" and look for an entry > titled "Business Contact Manager for Outlook 2007". > > If this is correct, then click Start | Run and type eventvwr and click OK to > see the Windows Event Viewer. Click on the "Application" folder to see what > errors or warnings are listed. You can double-click on an error to copy the > details. Do you see any errors that mention Outlook or Business Contact > Manager? > -- > Visit team blog at http://blogs.msdn.com/bcm > This posting is provided "AS IS" with no warranties, and confers no rights > "Massieus" <Massieus[ at ]discussions.microsoft.com> wrote in message > news:F3CA8A90-3986-4EA5-B0C9-83037576ECAA[ at ]microsoft.com... > > Hello... > > > > I cannot get Outlook 2007 (trial) to function with BCM installed and the > > add > > in running. Everytime I install it and complete the setup and it says > > everything is fine. However, if I close Outlook and restart it or reboot > > my > > machine and restart it, I get a message stating: > > > > Outlook experienced a serious problem with the 'business contact manager > > for > > outlook' add-in. If you have seen this message multiple times, you should > > disable this add-in and check to see if an update is available. Do you > > want > > to disable this add-in? > > > > > > If I click yes, then Outlook functions fine with no glitches. If I click > > no > > then Outlook closes, and then when I restart it I get the same message. > > I've > > check for the updates, and I downloaded both part 1 and part 2 of the > > trial > > download. I do not know what else to do. I only know that it is BCM that > > I > > am most interested in and it is BCM I'm unable to use. > > >