Outlook restarts opening or creating new Account, Opportunity, etc Jose 4/17/2007 9:36:02 PM Hi, I have a new installed laptop with Vista and Office Enterprise 2007. I installed Outlook with Business Contact Manager. I imported Contacts and Accounts from BCM 2003. I never tested BCM 2007 before importing the data. When I try to edit or create a new Account, Opportunity or Business Projects I get the following error: Microsoft Office has stopped working. Windows is checking for a solution to the problem. Then Outlook sometimes restarts and sometimes just shuts down. I can open it again and work with it (outlook contacts, emails, tasks, calenadar, etc), but the problem stills when using BCM. It won't happen if I work with Business Contacts, Project Tasks or Marketing Campaigns. I did a clear cache already for the forms, and reinstall BCM2007 as a repair option. I went to the event viewer and I get the following: Faulting application OUTLOOK.exe version 12.0.4518.1014, time stamp 0x45422840f, faulting module MSCOMCTL.OCX version 6.1.95.45, time stamp 0x3cc9a872, exception code 0xc0000005, fault offset 0x00024233, process id 0x958, application start time 0x01c781207ca4856c. Any ideas where could be the problem? Thanks.

Re: Outlook restarts opening or creating new Account, Opportunity, etc "Raul" <v_2rath[ at ]hotmail.com> 4/18/2007 12:31:43 AM Hi Jose Can you check if the issue happens with a new database without importing the data? -- Regards Raul Thomas "Jose" <Jose[ at ]discussions.microsoft.com> wrote in message news:44230DF0-AD91-45BF-9449-5F7126AF5836[ at ]microsoft.com... [Quoted Text] > Hi, I have a new installed laptop with Vista and Office Enterprise 2007. I > installed Outlook with Business Contact Manager. I imported Contacts and > Accounts from BCM 2003. I never tested BCM 2007 before importing the data. > When I try to edit or create a new Account, Opportunity or Business > Projects > I get the following error: > > Microsoft Office has stopped working. > Windows is checking for a solution to the problem. > > Then Outlook sometimes restarts and sometimes just shuts down. I can open > it > again and work with it (outlook contacts, emails, tasks, calenadar, etc), > but > the problem stills when using BCM. It won't happen if I work with Business > Contacts, Project Tasks or Marketing Campaigns. > > I did a clear cache already for the forms, and reinstall BCM2007 as a > repair > option. > > I went to the event viewer and I get the following: > > Faulting application OUTLOOK.exe version 12.0.4518.1014, time stamp > 0x45422840f, faulting module MSCOMCTL.OCX version 6.1.95.45, time stamp > 0x3cc9a872, exception code 0xc0000005, fault offset 0x00024233, process id > 0x958, application start time 0x01c781207ca4856c. > > Any ideas where could be the problem? > > Thanks.

Re: Outlook restarts opening or creating new Account, Opportunity, Jose 4/18/2007 3:58:01 AM Actually, I did that after I posted here and same error happened, so I don't think it is because I imported the data. I believe it is something related to the form it tries to load when opening those items but I am not sure since I haven't used BCM that much. "Raul" wrote: [Quoted Text] > Hi Jose > > Can you check if the issue happens with a new database without importing the > data? > > -- > Regards > > Raul Thomas > > "Jose" <Jose[ at ]discussions.microsoft.com> wrote in message > news:44230DF0-AD91-45BF-9449-5F7126AF5836[ at ]microsoft.com... > > Hi, I have a new installed laptop with Vista and Office Enterprise 2007. I > > installed Outlook with Business Contact Manager. I imported Contacts and > > Accounts from BCM 2003. I never tested BCM 2007 before importing the data. > > When I try to edit or create a new Account, Opportunity or Business > > Projects > > I get the following error: > > > > Microsoft Office has stopped working. > > Windows is checking for a solution to the problem. > > > > Then Outlook sometimes restarts and sometimes just shuts down. I can open > > it > > again and work with it (outlook contacts, emails, tasks, calenadar, etc), > > but > > the problem stills when using BCM. It won't happen if I work with Business > > Contacts, Project Tasks or Marketing Campaigns. > > > > I did a clear cache already for the forms, and reinstall BCM2007 as a > > repair > > option. > > > > I went to the event viewer and I get the following: > > > > Faulting application OUTLOOK.exe version 12.0.4518.1014, time stamp > > 0x45422840f, faulting module MSCOMCTL.OCX version 6.1.95.45, time stamp > > 0x3cc9a872, exception code 0xc0000005, fault offset 0x00024233, process id > > 0x958, application start time 0x01c781207ca4856c. > > > > Any ideas where could be the problem? > > > > Thanks. > >

Re: Outlook restarts opening or creating new Account, Opportunity, "Burcu Kinay [MSFT]" <bkinay[ at ]online.microsoft.com> 4/18/2007 6:49:03 PM Hi Jose, This might be Outlook profile corruption. If this is the case, creating a new Outlook profile can fix the problem. -- This posting is provided "AS IS" with no warranties, and confers no rights. "Jose" <Jose[ at ]discussions.microsoft.com> wrote in message news:E3B97A0A-7D67-413F-A895-9BFF1581D9E1[ at ]microsoft.com... [Quoted Text] > Actually, I did that after I posted here and same error happened, so I > don't > think it is because I imported the data. I believe it is something related > to > the form it tries to load when opening those items but I am not sure since > I > haven't used BCM that much. > > "Raul" wrote: > >> Hi Jose >> >> Can you check if the issue happens with a new database without importing >> the >> data? >> >> -- >> Regards >> >> Raul Thomas >> >> "Jose" <Jose[ at ]discussions.microsoft.com> wrote in message >> news:44230DF0-AD91-45BF-9449-5F7126AF5836[ at ]microsoft.com... >> > Hi, I have a new installed laptop with Vista and Office Enterprise >> > 2007. I >> > installed Outlook with Business Contact Manager. I imported Contacts >> > and >> > Accounts from BCM 2003. I never tested BCM 2007 before importing the >> > data. >> > When I try to edit or create a new Account, Opportunity or Business >> > Projects >> > I get the following error: >> > >> > Microsoft Office has stopped working. >> > Windows is checking for a solution to the problem. >> > >> > Then Outlook sometimes restarts and sometimes just shuts down. I can >> > open >> > it >> > again and work with it (outlook contacts, emails, tasks, calenadar, >> > etc), >> > but >> > the problem stills when using BCM. It won't happen if I work with >> > Business >> > Contacts, Project Tasks or Marketing Campaigns. >> > >> > I did a clear cache already for the forms, and reinstall BCM2007 as a >> > repair >> > option. >> > >> > I went to the event viewer and I get the following: >> > >> > Faulting application OUTLOOK.exe version 12.0.4518.1014, time stamp >> > 0x45422840f, faulting module MSCOMCTL.OCX version 6.1.95.45, time stamp >> > 0x3cc9a872, exception code 0xc0000005, fault offset 0x00024233, process >> > id >> > 0x958, application start time 0x01c781207ca4856c. >> > >> > Any ideas where could be the problem? >> > >> > Thanks. >> >>

Re: Outlook restarts opening or creating new Account, Opportunity, Jose 4/18/2007 7:04:02 PM Thanks, I wil try that, but as I mentioned the software was installed from scratch, Vista & Office 2007, I joined the PC to the domain and configured Outlook to connect to a Exchange 2003 server and then imported the data from BCM 2003. Thanks again. "Burcu Kinay [MSFT]" wrote: [Quoted Text] > Hi Jose, > This might be Outlook profile corruption. If this is the case, creating a > new Outlook profile can fix the problem. > > -- > This posting is provided "AS IS" with no warranties, and confers no rights. > > > "Jose" <Jose[ at ]discussions.microsoft.com> wrote in message > news:E3B97A0A-7D67-413F-A895-9BFF1581D9E1[ at ]microsoft.com... > > Actually, I did that after I posted here and same error happened, so I > > don't > > think it is because I imported the data. I believe it is something related > > to > > the form it tries to load when opening those items but I am not sure since > > I > > haven't used BCM that much. > > > > "Raul" wrote: > > > >> Hi Jose > >> > >> Can you check if the issue happens with a new database without importing > >> the > >> data? > >> > >> -- > >> Regards > >> > >> Raul Thomas > >> > >> "Jose" <Jose[ at ]discussions.microsoft.com> wrote in message > >> news:44230DF0-AD91-45BF-9449-5F7126AF5836[ at ]microsoft.com... > >> > Hi, I have a new installed laptop with Vista and Office Enterprise > >> > 2007. I > >> > installed Outlook with Business Contact Manager. I imported Contacts > >> > and > >> > Accounts from BCM 2003. I never tested BCM 2007 before importing the > >> > data. > >> > When I try to edit or create a new Account, Opportunity or Business > >> > Projects > >> > I get the following error: > >> > > >> > Microsoft Office has stopped working. > >> > Windows is checking for a solution to the problem. > >> > > >> > Then Outlook sometimes restarts and sometimes just shuts down. I can > >> > open > >> > it > >> > again and work with it (outlook contacts, emails, tasks, calenadar, > >> > etc), > >> > but > >> > the problem stills when using BCM. It won't happen if I work with > >> > Business > >> > Contacts, Project Tasks or Marketing Campaigns. > >> > > >> > I did a clear cache already for the forms, and reinstall BCM2007 as a > >> > repair > >> > option. > >> > > >> > I went to the event viewer and I get the following: > >> > > >> > Faulting application OUTLOOK.exe version 12.0.4518.1014, time stamp > >> > 0x45422840f, faulting module MSCOMCTL.OCX version 6.1.95.45, time stamp > >> > 0x3cc9a872, exception code 0xc0000005, fault offset 0x00024233, process > >> > id > >> > 0x958, application start time 0x01c781207ca4856c. > >> > > >> > Any ideas where could be the problem? > >> > > >> > Thanks. > >> > >> >

Re: Outlook restarts opening or creating new Account, Opportunity, Jose 4/24/2007 10:42:00 PM Hi, I did new Outlook Profile with new BCM Database and the problem still the same. ANy idea what else it could be? I just finish installing the applications on a laptop with the same configuration and I don't have the problem there. "Burcu Kinay [MSFT]" wrote: [Quoted Text] > Hi Jose, > This might be Outlook profile corruption. If this is the case, creating a > new Outlook profile can fix the problem. > > -- > This posting is provided "AS IS" with no warranties, and confers no rights. > > > "Jose" <Jose[ at ]discussions.microsoft.com> wrote in message > news:E3B97A0A-7D67-413F-A895-9BFF1581D9E1[ at ]microsoft.com... > > Actually, I did that after I posted here and same error happened, so I > > don't > > think it is because I imported the data. I believe it is something related > > to > > the form it tries to load when opening those items but I am not sure since > > I > > haven't used BCM that much. > > > > "Raul" wrote: > > > >> Hi Jose > >> > >> Can you check if the issue happens with a new database without importing > >> the > >> data? > >> > >> -- > >> Regards > >> > >> Raul Thomas > >> > >> "Jose" <Jose[ at ]discussions.microsoft.com> wrote in message > >> news:44230DF0-AD91-45BF-9449-5F7126AF5836[ at ]microsoft.com... > >> > Hi, I have a new installed laptop with Vista and Office Enterprise > >> > 2007. I > >> > installed Outlook with Business Contact Manager. I imported Contacts > >> > and > >> > Accounts from BCM 2003. I never tested BCM 2007 before importing the > >> > data. > >> > When I try to edit or create a new Account, Opportunity or Business > >> > Projects > >> > I get the following error: > >> > > >> > Microsoft Office has stopped working. > >> > Windows is checking for a solution to the problem. > >> > > >> > Then Outlook sometimes restarts and sometimes just shuts down. I can > >> > open > >> > it > >> > again and work with it (outlook contacts, emails, tasks, calenadar, > >> > etc), > >> > but > >> > the problem stills when using BCM. It won't happen if I work with > >> > Business > >> > Contacts, Project Tasks or Marketing Campaigns. > >> > > >> > I did a clear cache already for the forms, and reinstall BCM2007 as a > >> > repair > >> > option. > >> > > >> > I went to the event viewer and I get the following: > >> > > >> > Faulting application OUTLOOK.exe version 12.0.4518.1014, time stamp > >> > 0x45422840f, faulting module MSCOMCTL.OCX version 6.1.95.45, time stamp > >> > 0x3cc9a872, exception code 0xc0000005, fault offset 0x00024233, process > >> > id > >> > 0x958, application start time 0x01c781207ca4856c. > >> > > >> > Any ideas where could be the problem? > >> > > >> > Thanks. > >> > >> >

RE: Outlook restarts opening or creating new Account, Opportunity, etc Jose 4/30/2007 4:22:01 PM Hi everyone, just wanted to share the solution with all of you. I decided to run the Office Diagnostics tool and it solved the problem. The same tool has saved me twice! "Jose" wrote: [Quoted Text] > Hi, I have a new installed laptop with Vista and Office Enterprise 2007. I > installed Outlook with Business Contact Manager. I imported Contacts and > Accounts from BCM 2003. I never tested BCM 2007 before importing the data. > When I try to edit or create a new Account, Opportunity or Business Projects > I get the following error: > > Microsoft Office has stopped working. > Windows is checking for a solution to the problem. > > Then Outlook sometimes restarts and sometimes just shuts down. I can open it > again and work with it (outlook contacts, emails, tasks, calenadar, etc), but > the problem stills when using BCM. It won't happen if I work with Business > Contacts, Project Tasks or Marketing Campaigns. > > I did a clear cache already for the forms, and reinstall BCM2007 as a repair > option. > > I went to the event viewer and I get the following: > > Faulting application OUTLOOK.exe version 12.0.4518.1014, time stamp > 0x45422840f, faulting module MSCOMCTL.OCX version 6.1.95.45, time stamp > 0x3cc9a872, exception code 0xc0000005, fault offset 0x00024233, process id > 0x958, application start time 0x01c781207ca4856c. > > Any ideas where could be the problem? > > Thanks.