> Hi customer,
>
> ** Collect information:
> 1. How did you try to install Office 2007 on the computer, installed
> directly via the Office 2007 CD, or create an administrator installation
> point, or others?
>
> 2. Send the Office setup log file to me at v-emilyl[ at ]microsoft.com.
> ------------------------------
> 1. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
> the Open box and press Enter.
> 2. Find the file "Microsoft Office 2007 Setup(****).txt" in the folder.
> **** means the number.
> 3. Send this file as an attachment to me.
>
> ** Suggestion:
>
> At this point, please follow the steps below to see if it works.
>
> Step 1: come into Windows clean boot mode to try to install Office 2007
> ===============
> 1. Click Start menu-> Run, type "msconfig" (without the quotation marks) in
> the Open box and press Enter.
> 2. On the General tab, choose Selective Startup; click to clear the
> "Process System.ini File", "Process WIn.ini File", "Load System Services"
> and "Load Startup Items" check boxes. You cannot clear the "Use Original
> Boot.ini" radio button.
> Note: You can click the Normal Startup radio button to return to the normal
> Windows Startup after the test.
>
> 3. Click the "Services" tab. Check "Hide all microsoft services", click
> disable all. If the "disable all" is not available, please just skip it.
> 4. Click the "Startup" tab, click "disable all". If the "disable all" is
> not available, please just skip it.
>
> 5. Click OK.
> 6. Restart the computer and try to install Office 2007 again.
>
> Step 2: Install the latest version of Windows Installer
> ===============
> Download and install the latest version of the Windows Installer
> (Instmsiw.exe) from the following link.
>
http://www.microsoft.com/downloads/details.aspx?FamilyID=889482FC-5F56-4A38-> B838-DE776FD4138C&displaylang=en
>
> Try to install Office 2007 again.
>
> Step 3:
> ===============
> Check if your situation is same with the situation discribed in the
> following KB article.
>
> 888310 An error message may be logged in the Windows Installer
> debug log when you try to install a program that uses Windows Installer 3.0
>
http://support.microsoft.com/default.aspx?scid=kb;EN-US;888310>
> If anything is unclear or if you have any other concerns, please don't
> hesitate to contact me.
>
> Sincerely,
>
> Emily Lin,
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
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> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
> ======================================================
>
>
>