office 2007 proplus setup fails on server2003 x64 w/TS/exchange200 richard[ at ]1itsource 3/23/2007 4:10:08 PM running setup from file... immediately after running setup, I recieve popup: setup did not complete successfully. Sorry for inconvenience An error occured during installation and setup was unable to complete. send error report. error report contains log file...log file contents here: PERF: TickCount=172979125 Name=OBootStrapper::Run Description=Begin function Terminal Server detected Operating System version: 5.2.3790 Service Pack 2. Platform ID: 2 Running on a 64-bit operating system. Command line: "D:\Download\Software\office12\setup.exe" No command line arguments given Verify file signature in "D:\Download\Software\office12\setup.exe" Verify file signature in "D:\Download\Software\office12\ProPlus.WW\OSETUP.DLL" Using setup controller dll at [D:\Download\Software\office12\ProPlus.WW\OSETUP.DLL]. PERF: TickCount=172979375 Name=OBootStrapper::Run Description=Calling RunSetup Opening log file C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\SetupExe(20070323105111DB4).log. ========================================================================= PERF: TickCount=172979390 Name=RunSetup Description=Begin function Terminal Server detected Catalyst execution began: 03/23/2007 10:51:11. Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is [disabled] for the [InstallExecutionMode] Searching for updated versions of resource files under the 'updates' folder [D:\Download\Software\office12\updates]. Found [0] resource files under the update folder. Searching for default versions of resource files under the folder [D:\Download\Software\office12]. Resource File Manager : Found (CultureTag=en-US) resource file at [D:\Download\Software\office12\Office.en-us\OSETUPUI.DLL]. Found [1] resource files under the default folder. Resource File Manager : Current user's LCID is [1033]. Resource File Manager : Selecting resource file (File=D:\Download\Software\office12\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US]. Running in [InstallExecutionMode]. Run from TEMP folder at [C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\Setup00000db4]. Loaded resource file [C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\Setup00000db4\OSETUPUI.DLL] (CultureTag=en-US). Loaded Dll : D:\Download\Software\office12\ProPlus.WW\OSETUP.DLL. Catalyst version is : 12.0.4518.1014 JobExecutionMode is InstallExecutionMode. Error: failed MsiEnumProducts ErrorCode: 2(0x2). Catalyst execution finished: 03/23/2007 10:51:11. Return code: 30015. Exception caught: ErrorCodeOnly. PERF: TickCount=172979484 Name=RunSetup Description=End function ========================================================================= this same file works when installing on XP machine. PLEASE HELP!!!! TIA Richard richard[ at ]1itsource.kom <-- *c*

RE: office 2007 proplus setup fails on server2003 x64 w/TS/exchange200 richard[ at ]1itsource 3/23/2007 5:49:29 PM I realize this may be confusing.... let me elaborate. I am trying to install Office Professional Plus 2007 from file. The files were copied from authentic volume license cd, zipped, ftp'd and unzipped onto the server. Server 2003 x64 (all updates) with Exchange 2007 and TS in application mode (per user.) the install files for office DO run (through mapped drive) on an XP client machine. I can't find anything wrong with my server install (it's fresh) or anything saying these products are incompatible. There is an office64 folder on the cd files...but the msi files within fail also (different error.) please help. "richard[ at ]1itsource" wrote: [Quoted Text] > running setup from file... > > immediately after running setup, I recieve popup: > > setup did not complete successfully. Sorry for inconvenience > An error occured during installation and setup was unable to complete. > send error report. > > error report contains log file...log file contents here: > > PERF: TickCount=172979125 Name=OBootStrapper::Run Description=Begin function > Terminal Server detected > Operating System version: 5.2.3790 Service Pack 2. Platform ID: 2 > Running on a 64-bit operating system. > Command line: "D:\Download\Software\office12\setup.exe" > No command line arguments given > Verify file signature in "D:\Download\Software\office12\setup.exe" > Verify file signature in "D:\Download\Software\office12\ProPlus.WW\OSETUP.DLL" > Using setup controller dll at > [D:\Download\Software\office12\ProPlus.WW\OSETUP.DLL]. > PERF: TickCount=172979375 Name=OBootStrapper::Run Description=Calling RunSetup > Opening log file > C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\SetupExe(20070323105111DB4).log. > ========================================================================= > PERF: TickCount=172979390 Name=RunSetup Description=Begin function > Terminal Server detected > Catalyst execution began: 03/23/2007 10:51:11. > Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is > [disabled] for the [InstallExecutionMode] > Searching for updated versions of resource files under the 'updates' folder > [D:\Download\Software\office12\updates]. > Found [0] resource files under the update folder. > Searching for default versions of resource files under the folder > [D:\Download\Software\office12]. > Resource File Manager : Found (CultureTag=en-US) resource file at > [D:\Download\Software\office12\Office.en-us\OSETUPUI.DLL]. > Found [1] resource files under the default folder. > Resource File Manager : Current user's LCID is [1033]. > Resource File Manager : Selecting resource file > (File=D:\Download\Software\office12\Office.en-us\OSETUPUI.DLL) for CultureTag > [en-US]. > Running in [InstallExecutionMode]. Run from TEMP folder at > [C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\Setup00000db4]. > Loaded resource file > [C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\Setup00000db4\OSETUPUI.DLL] > (CultureTag=en-US). > Loaded Dll : D:\Download\Software\office12\ProPlus.WW\OSETUP.DLL. > Catalyst version is : 12.0.4518.1014 > JobExecutionMode is InstallExecutionMode. > Error: failed MsiEnumProducts ErrorCode: 2(0x2). > Catalyst execution finished: 03/23/2007 10:51:11. Return code: 30015. > Exception caught: ErrorCodeOnly. > PERF: TickCount=172979484 Name=RunSetup Description=End function > ========================================================================= > > > this same file works when installing on XP machine. > > PLEASE HELP!!!! > > TIA > Richard > richard[ at ]1itsource.kom <-- *c*

Re: office 2007 proplus setup fails on server2003 x64 w/TS/exchange200 "Bob Buckland ?:-\)" <75214.226(At Beautiful Downtown)compuserve.com> 3/24/2007 2:58:46 AM Hi Richard, Is this a volume license copy with volume license key? Office 2007 doesn't run on Terminal Services without those. ============ <<"richard[ at ]1itsource" <richard1itsource[ at ]discussions.microsoft.com> wrote in message news:B0A0B046-5C6B-4823-B19F-753348359ADB[ at ]microsoft.com... I realize this may be confusing.... let me elaborate. I am trying to install Office Professional Plus 2007 from file. The files were copied from authentic volume license cd, zipped, ftp'd and unzipped onto the server. Server 2003 x64 (all updates) with Exchange 2007 and TS in application mode (per user.) the install files for office DO run (through mapped drive) on an XP client machine. I can't find anything wrong with my server install (it's fresh) or anything saying these products are incompatible. There is an office64 folder on the cd files...but the msi files within fail also (different error.) please help. >> -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends*

Re: office 2007 proplus setup fails on server2003 x64 w/TS/exchang richard[ at ]1itsource 3/24/2007 3:49:05 AM Yes, this copy was purchased through tech soup, 20 licenses... Setup fails immediately though...no prompt for key. "Bob Buckland ?:-)" wrote: [Quoted Text] > Hi Richard, > > Is this a volume license copy with volume license key? Office 2007 doesn't run on Terminal Services without those. > > ============ > <<"richard[ at ]1itsource" <richard1itsource[ at ]discussions.microsoft.com> wrote in message > news:B0A0B046-5C6B-4823-B19F-753348359ADB[ at ]microsoft.com... > I realize this may be confusing.... let me elaborate. > I am trying to install Office Professional Plus 2007 from file. The files > were copied from authentic volume license cd, zipped, ftp'd and unzipped onto > the server. > > Server 2003 x64 (all updates) with Exchange 2007 and TS in application mode > (per user.) > > the install files for office DO run (through mapped drive) on an XP client > machine. I can't find anything wrong with my server install (it's fresh) or > anything saying these products are incompatible. There is an office64 folder > on the cd files...but the msi files within fail also (different error.) > please help. >> > -- > > Bob Buckland ?:-) > MS Office System Products MVP > > *Courtesy is not expensive and can pay big dividends* > > >

Re: office 2007 proplus setup fails on server2003 x64 w/TS/exchang richard[ at ]1itsource 3/28/2007 12:09:44 AM Geez...does anyone know of anything that might keep this from installing? Is there a switch I can run with MSI that might tell me more?? Can anyone make sense of that log??? Could the fact that I installed Exchange 2007 without first running prepareAD have anything to do with it? BTW...why would exchange install run without doing this on it's own??? It's like NT here with no exchange tabs in AD. I figured exchange would prepare the schema itself...2003 did, didn't it? Anywho..please help. TIA "richard[ at ]1itsource" wrote: [Quoted Text] > Yes, this copy was purchased through tech soup, 20 licenses... > > Setup fails immediately though...no prompt for key. > > "Bob Buckland ?:-)" wrote: > > > Hi Richard, > > > > Is this a volume license copy with volume license key? Office 2007 doesn't run on Terminal Services without those. > > > > ============ > > <<"richard[ at ]1itsource" <richard1itsource[ at ]discussions.microsoft.com> wrote in message > > news:B0A0B046-5C6B-4823-B19F-753348359ADB[ at ]microsoft.com... > > I realize this may be confusing.... let me elaborate. > > I am trying to install Office Professional Plus 2007 from file. The files > > were copied from authentic volume license cd, zipped, ftp'd and unzipped onto > > the server. > > > > Server 2003 x64 (all updates) with Exchange 2007 and TS in application mode > > (per user.) > > > > the install files for office DO run (through mapped drive) on an XP client > > machine. I can't find anything wrong with my server install (it's fresh) or > > anything saying these products are incompatible. There is an office64 folder > > on the cd files...but the msi files within fail also (different error.) > > please help. >> > > -- > > > > Bob Buckland ?:-) > > MS Office System Products MVP > > > > *Courtesy is not expensive and can pay big dividends* > > > > > >

Re: office 2007 proplus setup fails on server2003 x64 w/TS/exchang "Bob Buckland ?:-\)" <75214.226(At Beautiful Downtown)compuserve.com> 3/28/2007 6:19:43 PM Hi Richard, Were there any beta versions of Office products installed? The only other case I've seen mentioned on this was installing an Office 2007 server product. In that case rebuilding the Windows configuration was required. If Exchange Server is also not working as expected it's hard to separate where the problem might be relative to Office. I'm assuming your licenses are with a Volume License key and not 20 separate retail desktop licenses. ============== <<"richard[ at ]1itsource" <richard1itsource[ at ]discussions.microsoft.com> wrote in message news:76723442-589C-4528-BA30-80DB2CDDCC82[ at ]microsoft.com... Geez...does anyone know of anything that might keep this from installing? Is there a switch I can run with MSI that might tell me more?? Can anyone make sense of that log??? Could the fact that I installed Exchange 2007 without first running prepareAD have anything to do with it? BTW...why would exchange install run without doing this on it's own??? It's like NT here with no exchange tabs in AD. I figured exchange would prepare the schema itself...2003 did, didn't it? Anywho..please help. TIA >> -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends*