Missing label template - troubleshooting (Word 2007) elayne 11/17/2008 5:09:02 PM I have an English (U.S. standard) user whose Label Vendor defaults to Avery A4/A5 in Word 2007. When she chooses Avery US and tries to find the Avery label number 5160, there is no such number. The number does exist however in Avery A4/A5, but it is the wrong number of labels across. Mine is not set up like hers. I looked to see if there’s a European setting for Word, but couldn’t find one, even though it really doesn’t make sense that this would be the root. It almost sounds as though she needs to have her label templates reinstalled. But I’m not sure how they would become corrupt. Do you have recommendations for troubleshooting this issue? -- elayne

Re: Missing label template - troubleshooting (Word 2007) "Peter Jamieson" <pjj[ at ]KillmapSpjjnet.demon.co.uk> 11/17/2008 6:21:19 PM Just a couple of possibilities: There are two sets of Label vendor lists - one if you select Continuous-feed printers, and one if you select Page printers. In my copy of Word (installed with UK settings, in essence). Your user may be looking at the Continuous-feed lists rather than the Page printers list ( 5160 is in Page printers, Avery US Letter is not in Continuous-feed, Avery US Letter is not in Continuous-feed, Avery A4/A5 is in Page printers, Avery A4/A5 ) which could be confusing! Also, the sequence of the label IDs is "alphabetic" rather than "numeric", so, e.g. 11101 appears before 5160 in the list. To find 5160 in the Page printers, Avery US Letter list your user would need to look a few labels beyond 44323 -- Peter Jamieson http://tips.pjmsn.me.uk "elayne" <elayne_noltemeyer[ at ]b-f.com> wrote in message news:A987805A-8F80-456E-AD78-252F5E2C9983[ at ]microsoft.com... [Quoted Text] >I have an English (U.S. standard) user whose Label Vendor defaults to Avery > A4/A5 in Word 2007. When she chooses Avery US and tries to find the Avery > label number 5160, there is no such number. The number does exist however > in > Avery A4/A5, but it is the wrong number of labels across. Mine is not set > up > like hers. > > I looked to see if there’s a European setting for Word, but couldn’t find > one, even though it really doesn’t make sense that this would be the root. > It > almost sounds as though she needs to have her label templates reinstalled. > But I’m not sure how they would become corrupt. > > Do you have recommendations for troubleshooting this issue? > > -- > elayne

Re: Missing label template - troubleshooting (Word 2007) elayne 11/17/2008 6:51:00 PM Oh my heavens, Peter! I sent your comments word for word to the user and it completely resolved her problem. You are my hero! Thank you so much for the very quick response! Best wishes! -- elayne "Peter Jamieson" wrote: [Quoted Text] > Just a couple of possibilities: > > There are two sets of Label vendor lists - one if you select Continuous-feed > printers, and one if you select Page printers. In my copy of Word (installed > with UK settings, in essence). Your user may be looking at the > Continuous-feed lists rather than the Page printers list > > ( > 5160 > is in Page printers, Avery US Letter > is not in Continuous-feed, Avery US Letter > is not in Continuous-feed, Avery A4/A5 > is in Page printers, Avery A4/A5 > ) > which could be confusing! > > Also, the sequence of the label IDs is "alphabetic" rather than "numeric", > so, e.g. 11101 appears before 5160 in the list. To find 5160 in the Page > printers, Avery US Letter list your user would need to look a few labels > beyond 44323 > > -- > Peter Jamieson > http://tips.pjmsn.me.uk > > "elayne" <elayne_noltemeyer[ at ]b-f.com> wrote in message > news:A987805A-8F80-456E-AD78-252F5E2C9983[ at ]microsoft.com... > >I have an English (U.S. standard) user whose Label Vendor defaults to Avery > > A4/A5 in Word 2007. When she chooses Avery US and tries to find the Avery > > label number 5160, there is no such number. The number does exist however > > in > > Avery A4/A5, but it is the wrong number of labels across. Mine is not set > > up > > like hers. > > > > I looked to see if there’s a European setting for Word, but couldn’t find > > one, even though it really doesn’t make sense that this would be the root. > > It > > almost sounds as though she needs to have her label templates reinstalled. > > But I’m not sure how they would become corrupt. > > > > Do you have recommendations for troubleshooting this issue? > > > > -- > > elayne > >