Uninstalling Office 2007 Pro Trial jonde 3/28/2007 1:06:18 AM My trial version expired recently and I purchased a full version for Academics. When I attempt to install the new product, I get an error message that states that I must uninstall any prerelease versions and associated technologies. I have searched my entire hard drive for anything that remotely looks like Office 2007 or Office 12 and have removed them but I continue to get the same error message. What other avenues should I take to rectify this problem because I am out of ideas.

RE: Uninstalling Office 2007 Pro Trial jonde 3/28/2007 1:45:15 AM I did the system restore as you suggested. Apparently the reason that I manually deleted the files was that I was unable to locate an uninstall wizard and the program is not listed in the add/remove program list. Do I go back and re-install the trial over and see if I get ther uninstall wizard? Or do I just shoot the machine?j/k I had all of the files uninstalled except for one that would not allow me to delete it. "jonde" wrote: [Quoted Text] > My trial version expired recently and I purchased a full version for > Academics. When I attempt to install the new product, I get an error message > that states that I must uninstall any prerelease versions and associated > technologies. I have searched my entire hard drive for anything that remotely > looks like Office 2007 or Office 12 and have removed them but I continue to > get the same error message. What other avenues should I take to rectify this > problem because I am out of ideas.

RE: Uninstalling Office 2007 Pro Trial Tim Feld 3/28/2007 2:06:27 AM If I understand your post correctly, it sounds like you did not use the "Uninstall" utility to get rid of the trial version but instead manually erased files. If that is correct, that is the cause of your problem. Windows isn't aware that you erased the files...as far as it's concerned, the trial version is still installed. I'm going to assume you are running at least Windows XP. If so, you could try using System Restore and restore your PC to a point in time right before you began erasing the files. Then go to Control Panel and use the Add-Remove Programs utility to uninstall the trial version. If that doesn't work, try re-installing the trial version and then uninstall it (via Add-Remove Programs). For future reference, it is hardly ever a good idea to manually erase files to get rid of a program. That only worked back in the days of Windows 3.0 and DOS. Good luck. Tim "jonde" wrote: [Quoted Text] > My trial version expired recently and I purchased a full version for > Academics. When I attempt to install the new product, I get an error message > that states that I must uninstall any prerelease versions and associated > technologies. I have searched my entire hard drive for anything that remotely > looks like Office 2007 or Office 12 and have removed them but I continue to > get the same error message. What other avenues should I take to rectify this > problem because I am out of ideas.

Re: Uninstalling Office 2007 Pro Trial "Scott" <beamnup14[ at ]hotmail.com> 3/28/2007 5:47:00 AM http://support.microsoft.com/kb/928218 This KB article resolved a similar error when trying to uninstall MSO2007. I used the evaluation version earlier, and couldn't uninstall it. The problem file for me was msohevi.dll. It gives an access denied error when you try to delete it. I had to follow the instructions in http://support.microsoft.com/kb/928218, and the office 12 folder still wouldn't delete, so I changed the office12 folder to office12old and reboot and was finally able to remove the file with filetorment. I strongly suggest that you do these registry changes only if you are very experienced and familiar with using regedit. I've been using it for over 10 years, and this procedure gave me a headache. Scott "Tim Feld" <TimFeld[ at ]discussions.microsoft.com> wrote in message news:77FF789B-1DD5-44A3-961D-85A2BAC1288A[ at ]microsoft.com... [Quoted Text] > If I understand your post correctly, it sounds like you did not use the > "Uninstall" utility to get rid of the trial version but instead manually > erased files. If that is correct, that is the cause of your problem. > Windows > isn't aware that you erased the files...as far as it's concerned, the > trial > version is still installed. > > I'm going to assume you are running at least Windows XP. If so, you could > try using System Restore and restore your PC to a point in time right > before > you began erasing the files. Then go to Control Panel and use the > Add-Remove > Programs utility to uninstall the trial version. > > If that doesn't work, try re-installing the trial version and then > uninstall > it (via Add-Remove Programs). > > For future reference, it is hardly ever a good idea to manually erase > files > to get rid of a program. That only worked back in the days of Windows 3.0 > and > DOS. > > Good luck. > > Tim > > > "jonde" wrote: > >> My trial version expired recently and I purchased a full version for >> Academics. When I attempt to install the new product, I get an error >> message >> that states that I must uninstall any prerelease versions and associated >> technologies. I have searched my entire hard drive for anything that >> remotely >> looks like Office 2007 or Office 12 and have removed them but I continue >> to >> get the same error message. What other avenues should I take to rectify >> this >> problem because I am out of ideas.

RE: Uninstalling Office 2007 Pro Trial Tim Feld 3/28/2007 2:54:02 PM Scott's suggestion is a very good one. And I agree that you should give it a try only if you are experienced and confident with editing the registry. One slip of the keyboard and you could be looking at a Windows re-install (that may be a bit of a stretch but the point is you really need to be careful). Make sure to make a backup of the registry before you start. And create a System Restore point. That's odd that Office 2007 didn't show up in Add/Remove programs. I know sometimes when the list gets pretty long it's easy to miss an entry. It should be called "Microsoft Office Professional 2007" or something like that depending on your version. You can click on the "Name" column header to sort the list alphabetically. I should have thought of this before but I doubt if re-installing the trial will work since it has already expired. Windows will know you had a trial version installed and it shouldn't allow you to try it again...otherwise people would simply keep re-installing the trial and never pay for it. The only way around that is re-installing Windows. Check this out: http://support.microsoft.com/kb/290301 It's a Windows Installer CleanUp utility. It may be worth a try. Tim "jonde" wrote: [Quoted Text] > I did the system restore as you suggested. Apparently the reason that I > manually deleted the files was that I was unable to locate an uninstall > wizard and the program is not listed in the add/remove program list. Do I go > back and re-install the trial over and see if I get ther uninstall wizard? Or > do I just shoot the machine?j/k I had all of the files uninstalled except for > one that would not allow me to delete it. > > "jonde" wrote: > > > My trial version expired recently and I purchased a full version for > > Academics. When I attempt to install the new product, I get an error message > > that states that I must uninstall any prerelease versions and associated > > technologies. I have searched my entire hard drive for anything that remotely > > looks like Office 2007 or Office 12 and have removed them but I continue to > > get the same error message. What other avenues should I take to rectify this > > problem because I am out of ideas.