Continued problems with BCM 2003 for Outlook SP4 in Vista Ultimate Ben 12/2/2008 5:30:01 PM I'm continuing to get a pop up error message in the Vista Ultimate SP1 laptop when Outlook 2003 opens with BCM 2003 with SP4 running. I have logged the error and the only [E] message is as follows (all the rest is [V]s) *********** [E] [11:41:49.3698807]BCMRes: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. [E] [11:41:49.3698807]BCMRes: at Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String EntryIDFolder, Object EntryIDStore) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() [E] [12:02:38.5066581]BCMRes: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. [E] [12:02:38.5066581]BCMRes: at Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String EntryIDFolder, Object EntryIDStore) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() [E] [12:30:24.2667435]BCMRes: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. [E] [12:30:24.2667435]BCMRes: at Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String EntryIDFolder, Object EntryIDStore) at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() ******* This laptop is new (bought June of this year) and no other program is having an issue with memory. Can someone tell me how to fix this issue? At this point, we are going to have to uninstall BCM because the error message causes Outlook to crash. Ben

Re: Continued problems with BCM 2003 for Outlook SP4 in Vista Ultimate "Raul" <v_2rath[ at ]hotmail.com> 12/4/2008 5:14:33 AM Hi Ben Can you try doing a defrag of the business contact manager database by going to business contact manager >manage database > check for error. Also can you try creating a new database and see if you run into any issue -- Regards Raul Thomas [MSFT] "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message news:5622B429-6B37-4682-9ACF-BA856FC2315D[ at ]microsoft.com... [Quoted Text] > I'm continuing to get a pop up error message in the Vista Ultimate SP1 > laptop > when Outlook 2003 opens with BCM 2003 with SP4 running. > > I have logged the error and the only [E] message is as follows (all the > rest > is [V]s) > > *********** > > [E] [11:41:49.3698807]BCMRes: Attempted to read or write protected memory. > This is often an indication that other memory is corrupt. > [E] [11:41:49.3698807]BCMRes: at > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > EntryIDFolder, Object EntryIDStore) > at > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > > [E] [12:02:38.5066581]BCMRes: Attempted to read or write protected memory. > This is often an indication that other memory is corrupt. > > [E] [12:02:38.5066581]BCMRes: at > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > EntryIDFolder, Object EntryIDStore) > at > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > > [E] [12:30:24.2667435]BCMRes: Attempted to read or write protected memory. > This is often an indication that other memory is corrupt. > > [E] [12:30:24.2667435]BCMRes: at > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > EntryIDFolder, Object EntryIDStore) > at > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > > ******* > > This laptop is new (bought June of this year) and no other program is > having > an issue with memory. > > Can someone tell me how to fix this issue? At this point, we are going to > have to uninstall BCM because the error message causes Outlook to crash. > > Ben >

Re: Continued problems with BCM 2003 for Outlook SP4 in Vista Ulti Ben 12/4/2008 2:15:01 PM Have done both already. It finds no errors (or reports none) and I have tried three databases with no change in the message. At this point, I have had to turn BCM completely off and it looks like I will have to uninstall it which is odd to me as they are both Microsoft products. "Raul" wrote: [Quoted Text] > Hi Ben > > Can you try doing a defrag of the business contact manager database by going > to business contact manager >manage database > check for error. > > Also can you try creating a new database and see if you run into any issue > > -- > Regards > > Raul Thomas [MSFT] > > "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message > news:5622B429-6B37-4682-9ACF-BA856FC2315D[ at ]microsoft.com... > > I'm continuing to get a pop up error message in the Vista Ultimate SP1 > > laptop > > when Outlook 2003 opens with BCM 2003 with SP4 running. > > > > I have logged the error and the only [E] message is as follows (all the > > rest > > is [V]s) > > > > *********** > > > > [E] [11:41:49.3698807]BCMRes: Attempted to read or write protected memory. > > This is often an indication that other memory is corrupt. > > [E] [11:41:49.3698807]BCMRes: at > > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > > EntryIDFolder, Object EntryIDStore) > > at > > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > > > > [E] [12:02:38.5066581]BCMRes: Attempted to read or write protected memory. > > This is often an indication that other memory is corrupt. > > > > [E] [12:02:38.5066581]BCMRes: at > > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > > EntryIDFolder, Object EntryIDStore) > > at > > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > > > > [E] [12:30:24.2667435]BCMRes: Attempted to read or write protected memory. > > This is often an indication that other memory is corrupt. > > > > [E] [12:30:24.2667435]BCMRes: at > > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > > EntryIDFolder, Object EntryIDStore) > > at > > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > > > > ******* > > > > This laptop is new (bought June of this year) and no other program is > > having > > an issue with memory. > > > > Can someone tell me how to fix this issue? At this point, we are going to > > have to uninstall BCM because the error message causes Outlook to crash. > > > > Ben > > >

Re: Continued problems with BCM 2003 for Outlook SP4 in Vista Ulti "Rahul Thomas" <v_2rath[ at ]hotmail.com> 12/4/2008 9:54:56 PM Are they any events in the event viewer window that correlate to these ? "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message news:2BDD5CB1-32B2-4B61-B665-DDACBA77D5A5[ at ]microsoft.com... [Quoted Text] > Have done both already. It finds no errors (or reports none) and I have > tried > three databases with no change in the message. At this point, I have had > to > turn BCM completely off and it looks like I will have to uninstall it > which > is odd to me as they are both Microsoft products. > > > "Raul" wrote: > >> Hi Ben >> >> Can you try doing a defrag of the business contact manager database by >> going >> to business contact manager >manage database > check for error. >> >> Also can you try creating a new database and see if you run into any >> issue >> >> -- >> Regards >> >> Raul Thomas [MSFT] >> >> "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message >> news:5622B429-6B37-4682-9ACF-BA856FC2315D[ at ]microsoft.com... >> > I'm continuing to get a pop up error message in the Vista Ultimate SP1 >> > laptop >> > when Outlook 2003 opens with BCM 2003 with SP4 running. >> > >> > I have logged the error and the only [E] message is as follows (all the >> > rest >> > is [V]s) >> > >> > *********** >> > >> > [E] [11:41:49.3698807]BCMRes: Attempted to read or write protected >> > memory. >> > This is often an indication that other memory is corrupt. >> > [E] [11:41:49.3698807]BCMRes: at >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String >> > EntryIDFolder, Object EntryIDStore) >> > at >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() >> > >> > [E] [12:02:38.5066581]BCMRes: Attempted to read or write protected >> > memory. >> > This is often an indication that other memory is corrupt. >> > >> > [E] [12:02:38.5066581]BCMRes: at >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String >> > EntryIDFolder, Object EntryIDStore) >> > at >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() >> > >> > [E] [12:30:24.2667435]BCMRes: Attempted to read or write protected >> > memory. >> > This is often an indication that other memory is corrupt. >> > >> > [E] [12:30:24.2667435]BCMRes: at >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String >> > EntryIDFolder, Object EntryIDStore) >> > at >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() >> > >> > ******* >> > >> > This laptop is new (bought June of this year) and no other program is >> > having >> > an issue with memory. >> > >> > Can someone tell me how to fix this issue? At this point, we are going >> > to >> > have to uninstall BCM because the error message causes Outlook to >> > crash. >> > >> > Ben >> > >>

Re: Continued problems with BCM 2003 for Outlook SP4 in Vista Ulti Ben 12/4/2008 11:02:04 PM Not that I can see. It gives a generic error message that that is what is in the log when I log the errors. Only thing I can come up with is the incompatability with Vista. BCM 2003 SP 4 is supposed to fix that though. "Rahul Thomas" wrote: [Quoted Text] > Are they any events in the event viewer window that correlate to these ? > > "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message > news:2BDD5CB1-32B2-4B61-B665-DDACBA77D5A5[ at ]microsoft.com... > > Have done both already. It finds no errors (or reports none) and I have > > tried > > three databases with no change in the message. At this point, I have had > > to > > turn BCM completely off and it looks like I will have to uninstall it > > which > > is odd to me as they are both Microsoft products. > > > > > > "Raul" wrote: > > > >> Hi Ben > >> > >> Can you try doing a defrag of the business contact manager database by > >> going > >> to business contact manager >manage database > check for error. > >> > >> Also can you try creating a new database and see if you run into any > >> issue > >> > >> -- > >> Regards > >> > >> Raul Thomas [MSFT] > >> > >> "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message > >> news:5622B429-6B37-4682-9ACF-BA856FC2315D[ at ]microsoft.com... > >> > I'm continuing to get a pop up error message in the Vista Ultimate SP1 > >> > laptop > >> > when Outlook 2003 opens with BCM 2003 with SP4 running. > >> > > >> > I have logged the error and the only [E] message is as follows (all the > >> > rest > >> > is [V]s) > >> > > >> > *********** > >> > > >> > [E] [11:41:49.3698807]BCMRes: Attempted to read or write protected > >> > memory. > >> > This is often an indication that other memory is corrupt. > >> > [E] [11:41:49.3698807]BCMRes: at > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > >> > EntryIDFolder, Object EntryIDStore) > >> > at > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > >> > > >> > [E] [12:02:38.5066581]BCMRes: Attempted to read or write protected > >> > memory. > >> > This is often an indication that other memory is corrupt. > >> > > >> > [E] [12:02:38.5066581]BCMRes: at > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > >> > EntryIDFolder, Object EntryIDStore) > >> > at > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > >> > > >> > [E] [12:30:24.2667435]BCMRes: Attempted to read or write protected > >> > memory. > >> > This is often an indication that other memory is corrupt. > >> > > >> > [E] [12:30:24.2667435]BCMRes: at > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > >> > EntryIDFolder, Object EntryIDStore) > >> > at > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > >> > > >> > ******* > >> > > >> > This laptop is new (bought June of this year) and no other program is > >> > having > >> > an issue with memory. > >> > > >> > Can someone tell me how to fix this issue? At this point, we are going > >> > to > >> > have to uninstall BCM because the error message causes Outlook to > >> > crash. > >> > > >> > Ben > >> > > >> >

Re: Continued problems with BCM 2003 for Outlook SP4 in Vista Ulti Luther <enowning[ at ]gmail.com> 12/5/2008 3:46:54 PM On Dec 4, 3:02 pm, Ben <B...[ at ]discussions.microsoft.com> wrote: [Quoted Text] > Not that I can see. It gives a generic error message that that is what is in > the log when I log the errors. > > Only thing I can come up with is the incompatability with Vista. BCM 2003 SP > 4 is supposed to fix that though. > > > > "Rahul Thomas" wrote: > > Are they any events in the event viewer window that correlate to these ? > > > "Ben" <B...[ at ]discussions.microsoft.com> wrote in message > >news:2BDD5CB1-32B2-4B61-B665-DDACBA77D5A5[ at ]microsoft.com... > > > Have done both already. It finds no errors (or reports none) and I have > > > tried > > > three databases with no change in the message. At this point, I have had > > > to > > > turn BCM completely off and it looks like I will have to uninstall it > > > which > > > is odd to me as they are both Microsoft products. > > > > "Raul" wrote: > > > >> Hi Ben > > > >> Can you try doing a defrag of the business contact manager database by > > >> going > > >> to business contact manager >manage database > check for error. > > > >> Also can you try creating a new database and see if you run into any > > >> issue > > > >> -- > > >> Regards > > > >> Raul Thomas [MSFT] > > > >> "Ben" <B...[ at ]discussions.microsoft.com> wrote in message > > >>news:5622B429-6B37-4682-9ACF-BA856FC2315D[ at ]microsoft.com... > > >> > I'm continuing to get a pop up error message in the Vista Ultimate SP1 > > >> > laptop > > >> > when Outlook 2003 opens with BCM 2003 with SP4 running. > > > >> > I have logged the error and the only [E] message is as follows (all the > > >> > rest > > >> > is [V]s) > > > >> > *********** > > > >> > [E] [11:41:49.3698807]BCMRes: Attempted to read or write protected > > >> > memory. > > >> > This is often an indication that other memory is corrupt. > > >> > [E] [11:41:49.3698807]BCMRes:    at > > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > > >> > EntryIDFolder, Object EntryIDStore) > > >> >   at > > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStores­Information() > > > >> > [E] [12:02:38.5066581]BCMRes: Attempted to read or write protected > > >> > memory. > > >> > This is often an indication that other memory is corrupt. > > > >> > [E] [12:02:38.5066581]BCMRes:    at > > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > > >> > EntryIDFolder, Object EntryIDStore) > > >> >   at > > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStores­Information() > > > >> > [E] [12:30:24.2667435]BCMRes: Attempted to read or write protected > > >> > memory. > > >> > This is often an indication that other memory is corrupt. > > > >> > [E] [12:30:24.2667435]BCMRes:    at > > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > > >> > EntryIDFolder, Object EntryIDStore) > > >> >   at > > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStores­Information() > > > >> > ******* > > > >> > This laptop is new (bought June of this year) and no other program is > > >> > having > > >> > an issue with memory. > > > >> > Can someone tell me how to fix this issue? At this point, we are going > > >> > to > > >> > have to uninstall BCM because the error message causes Outlook to > > >> > crash. > > > >> > Ben- Hide quoted text - > > - Show quoted text - Most of the Vista specific problems have been pemission related. This: [E] [11:41:49.3698807]BCMRes: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. [E] [11:41:49.3698807]BCMRes: at Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID (String EntryIDFolder, Object EntryIDStore) indicates that there's something seriously wrong with the code running. I would suspect some incompatibility between different components. Is Office Outlook on the latest service pack? Perhaps there's something corrupted in the Outlook configuration. Try creating a new profile, add BCM to it, and see how it behaves.

Re: Continued problems with BCM 2003 for Outlook SP4 in Vista Ulti Ben 12/5/2008 3:59:01 PM "Luther" wrote: [Quoted Text] > > Most of the Vista specific problems have been pemission related. > > This: > [E] [11:41:49.3698807]BCMRes: Attempted to read or write protected > memory. > This is often an indication that other memory is corrupt. > [E] [11:41:49.3698807]BCMRes: at > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID > (String > EntryIDFolder, Object EntryIDStore) > > indicates that there's something seriously wrong with the code > running. I would suspect some incompatibility between different > components. Is Office Outlook on the latest service pack? Perhaps > there's something corrupted in the Outlook configuration. Try creating > a new profile, add BCM to it, and see how it behaves. > Here are the updates... Vista Ultimate SP1 MS Office 2003 SP3 (Outlook is bundled with that) BCM 2003 SP4 I created a new database already twice and checked both for errors and defragged them. Do you think I should wipe out Outlook and BCM, the databases and start over from scratch using only the .pst file to import everything or would that just be importing the problem again? Not sure exactly what you mean by a new profile... Do you mean a new outlook mailbox, a new database in BCM or something else? Sorry for confusion, just frustrated with this as I have been fighting it off and on for about 6 months and just when I think I have it licked, it resurfaces...

Re: Continued problems with BCM 2003 for Outlook SP4 in Vista Ulti Ben 12/5/2008 10:53:23 PM We ended up paying for a support call. Tech went through everything stated here (as I did) and no avail at all. Finally, he turned off all add ins and slowly, one by one, turned them back on. The culprit was GOOGLE toolbars and addins. Wanted to let everyone know. Ben "Ben" wrote: [Quoted Text] > Not that I can see. It gives a generic error message that that is what is in > the log when I log the errors. > > Only thing I can come up with is the incompatability with Vista. BCM 2003 SP > 4 is supposed to fix that though. > > > "Rahul Thomas" wrote: > > > Are they any events in the event viewer window that correlate to these ? > > > > "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message > > news:2BDD5CB1-32B2-4B61-B665-DDACBA77D5A5[ at ]microsoft.com... > > > Have done both already. It finds no errors (or reports none) and I have > > > tried > > > three databases with no change in the message. At this point, I have had > > > to > > > turn BCM completely off and it looks like I will have to uninstall it > > > which > > > is odd to me as they are both Microsoft products. > > > > > > > > > "Raul" wrote: > > > > > >> Hi Ben > > >> > > >> Can you try doing a defrag of the business contact manager database by > > >> going > > >> to business contact manager >manage database > check for error. > > >> > > >> Also can you try creating a new database and see if you run into any > > >> issue > > >> > > >> -- > > >> Regards > > >> > > >> Raul Thomas [MSFT] > > >> > > >> "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message > > >> news:5622B429-6B37-4682-9ACF-BA856FC2315D[ at ]microsoft.com... > > >> > I'm continuing to get a pop up error message in the Vista Ultimate SP1 > > >> > laptop > > >> > when Outlook 2003 opens with BCM 2003 with SP4 running. > > >> > > > >> > I have logged the error and the only [E] message is as follows (all the > > >> > rest > > >> > is [V]s) > > >> > > > >> > *********** > > >> > > > >> > [E] [11:41:49.3698807]BCMRes: Attempted to read or write protected > > >> > memory. > > >> > This is often an indication that other memory is corrupt. > > >> > [E] [11:41:49.3698807]BCMRes: at > > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > > >> > EntryIDFolder, Object EntryIDStore) > > >> > at > > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > > >> > > > >> > [E] [12:02:38.5066581]BCMRes: Attempted to read or write protected > > >> > memory. > > >> > This is often an indication that other memory is corrupt. > > >> > > > >> > [E] [12:02:38.5066581]BCMRes: at > > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > > >> > EntryIDFolder, Object EntryIDStore) > > >> > at > > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > > >> > > > >> > [E] [12:30:24.2667435]BCMRes: Attempted to read or write protected > > >> > memory. > > >> > This is often an indication that other memory is corrupt. > > >> > > > >> > [E] [12:30:24.2667435]BCMRes: at > > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > > >> > EntryIDFolder, Object EntryIDStore) > > >> > at > > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > > >> > > > >> > ******* > > >> > > > >> > This laptop is new (bought June of this year) and no other program is > > >> > having > > >> > an issue with memory. > > >> > > > >> > Can someone tell me how to fix this issue? At this point, we are going > > >> > to > > >> > have to uninstall BCM because the error message causes Outlook to > > >> > crash. > > >> > > > >> > Ben > > >> > > > >> > >

Re: Continued problems with BCM 2003 for Outlook SP4 in Vista Ulti "Raul" <v_2rath[ at ]hotmail.com> 12/7/2008 1:15:34 AM Thanks for sharing this info -- Regards Rahul Thomas [MSFT] "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message news:2E2C7039-146C-442B-8739-A2672909968D[ at ]microsoft.com... [Quoted Text] > We ended up paying for a support call. Tech went through everything stated > here (as I did) and no avail at all. > > Finally, he turned off all add ins and slowly, one by one, turned them > back > on. > > The culprit was GOOGLE toolbars and addins. > > Wanted to let everyone know. > > Ben > > > "Ben" wrote: > >> Not that I can see. It gives a generic error message that that is what is >> in >> the log when I log the errors. >> >> Only thing I can come up with is the incompatability with Vista. BCM 2003 >> SP >> 4 is supposed to fix that though. >> >> >> "Rahul Thomas" wrote: >> >> > Are they any events in the event viewer window that correlate to these >> > ? >> > >> > "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message >> > news:2BDD5CB1-32B2-4B61-B665-DDACBA77D5A5[ at ]microsoft.com... >> > > Have done both already. It finds no errors (or reports none) and I >> > > have >> > > tried >> > > three databases with no change in the message. At this point, I have >> > > had >> > > to >> > > turn BCM completely off and it looks like I will have to uninstall it >> > > which >> > > is odd to me as they are both Microsoft products. >> > > >> > > >> > > "Raul" wrote: >> > > >> > >> Hi Ben >> > >> >> > >> Can you try doing a defrag of the business contact manager database >> > >> by >> > >> going >> > >> to business contact manager >manage database > check for error. >> > >> >> > >> Also can you try creating a new database and see if you run into any >> > >> issue >> > >> >> > >> -- >> > >> Regards >> > >> >> > >> Raul Thomas [MSFT] >> > >> >> > >> "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message >> > >> news:5622B429-6B37-4682-9ACF-BA856FC2315D[ at ]microsoft.com... >> > >> > I'm continuing to get a pop up error message in the Vista Ultimate >> > >> > SP1 >> > >> > laptop >> > >> > when Outlook 2003 opens with BCM 2003 with SP4 running. >> > >> > >> > >> > I have logged the error and the only [E] message is as follows >> > >> > (all the >> > >> > rest >> > >> > is [V]s) >> > >> > >> > >> > *********** >> > >> > >> > >> > [E] [11:41:49.3698807]BCMRes: Attempted to read or write protected >> > >> > memory. >> > >> > This is often an indication that other memory is corrupt. >> > >> > [E] [11:41:49.3698807]BCMRes: at >> > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String >> > >> > EntryIDFolder, Object EntryIDStore) >> > >> > at >> > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() >> > >> > >> > >> > [E] [12:02:38.5066581]BCMRes: Attempted to read or write protected >> > >> > memory. >> > >> > This is often an indication that other memory is corrupt. >> > >> > >> > >> > [E] [12:02:38.5066581]BCMRes: at >> > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String >> > >> > EntryIDFolder, Object EntryIDStore) >> > >> > at >> > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() >> > >> > >> > >> > [E] [12:30:24.2667435]BCMRes: Attempted to read or write protected >> > >> > memory. >> > >> > This is often an indication that other memory is corrupt. >> > >> > >> > >> > [E] [12:30:24.2667435]BCMRes: at >> > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String >> > >> > EntryIDFolder, Object EntryIDStore) >> > >> > at >> > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() >> > >> > >> > >> > ******* >> > >> > >> > >> > This laptop is new (bought June of this year) and no other program >> > >> > is >> > >> > having >> > >> > an issue with memory. >> > >> > >> > >> > Can someone tell me how to fix this issue? At this point, we are >> > >> > going >> > >> > to >> > >> > have to uninstall BCM because the error message causes Outlook to >> > >> > crash. >> > >> > >> > >> > Ben >> > >> > >> > >> >> >

Re: Continued problems with BCM 2003 for Outlook SP4 in Vista Ulti Ben 12/8/2008 5:12:01 PM No problem at all. The tech was having trouble also as the log did not give enough information about the problem either. He had run across a similar problem before though with a different add on (Yahoo toolbar) so it appears to be an issue with the search engine tool bars, 2003 version and Vista security combined. "Raul" wrote: [Quoted Text] > Thanks for sharing this info > > -- > Regards > > Rahul Thomas [MSFT] > > "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message > news:2E2C7039-146C-442B-8739-A2672909968D[ at ]microsoft.com... > > We ended up paying for a support call. Tech went through everything stated > > here (as I did) and no avail at all. > > > > Finally, he turned off all add ins and slowly, one by one, turned them > > back > > on. > > > > The culprit was GOOGLE toolbars and addins. > > > > Wanted to let everyone know. > > > > Ben > > > > > > "Ben" wrote: > > > >> Not that I can see. It gives a generic error message that that is what is > >> in > >> the log when I log the errors. > >> > >> Only thing I can come up with is the incompatability with Vista. BCM 2003 > >> SP > >> 4 is supposed to fix that though. > >> > >> > >> "Rahul Thomas" wrote: > >> > >> > Are they any events in the event viewer window that correlate to these > >> > ? > >> > > >> > "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message > >> > news:2BDD5CB1-32B2-4B61-B665-DDACBA77D5A5[ at ]microsoft.com... > >> > > Have done both already. It finds no errors (or reports none) and I > >> > > have > >> > > tried > >> > > three databases with no change in the message. At this point, I have > >> > > had > >> > > to > >> > > turn BCM completely off and it looks like I will have to uninstall it > >> > > which > >> > > is odd to me as they are both Microsoft products. > >> > > > >> > > > >> > > "Raul" wrote: > >> > > > >> > >> Hi Ben > >> > >> > >> > >> Can you try doing a defrag of the business contact manager database > >> > >> by > >> > >> going > >> > >> to business contact manager >manage database > check for error. > >> > >> > >> > >> Also can you try creating a new database and see if you run into any > >> > >> issue > >> > >> > >> > >> -- > >> > >> Regards > >> > >> > >> > >> Raul Thomas [MSFT] > >> > >> > >> > >> "Ben" <Ben[ at ]discussions.microsoft.com> wrote in message > >> > >> news:5622B429-6B37-4682-9ACF-BA856FC2315D[ at ]microsoft.com... > >> > >> > I'm continuing to get a pop up error message in the Vista Ultimate > >> > >> > SP1 > >> > >> > laptop > >> > >> > when Outlook 2003 opens with BCM 2003 with SP4 running. > >> > >> > > >> > >> > I have logged the error and the only [E] message is as follows > >> > >> > (all the > >> > >> > rest > >> > >> > is [V]s) > >> > >> > > >> > >> > *********** > >> > >> > > >> > >> > [E] [11:41:49.3698807]BCMRes: Attempted to read or write protected > >> > >> > memory. > >> > >> > This is often an indication that other memory is corrupt. > >> > >> > [E] [11:41:49.3698807]BCMRes: at > >> > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > >> > >> > EntryIDFolder, Object EntryIDStore) > >> > >> > at > >> > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > >> > >> > > >> > >> > [E] [12:02:38.5066581]BCMRes: Attempted to read or write protected > >> > >> > memory. > >> > >> > This is often an indication that other memory is corrupt. > >> > >> > > >> > >> > [E] [12:02:38.5066581]BCMRes: at > >> > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > >> > >> > EntryIDFolder, Object EntryIDStore) > >> > >> > at > >> > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > >> > >> > > >> > >> > [E] [12:30:24.2667435]BCMRes: Attempted to read or write protected > >> > >> > memory. > >> > >> > This is often an indication that other memory is corrupt. > >> > >> > > >> > >> > [E] [12:30:24.2667435]BCMRes: at > >> > >> > Microsoft.Office.Interop.Outlook.NameSpaceClass.GetFolderFromID(String > >> > >> > EntryIDFolder, Object EntryIDStore) > >> > >> > at > >> > >> > Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTracking.DoRefreshStoresInformation() > >> > >> > > >> > >> > ******* > >> > >> > > >> > >> > This laptop is new (bought June of this year) and no other program > >> > >> > is > >> > >> > having > >> > >> > an issue with memory. > >> > >> > > >> > >> > Can someone tell me how to fix this issue? At this point, we are > >> > >> > going > >> > >> > to > >> > >> > have to uninstall BCM because the error message causes Outlook to > >> > >> > crash. > >> > >> > > >> > >> > Ben > >> > >> > > >> > >> > >> > >