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If I click '?' I get the main menu, and if I then double click an item on
that menu, it goes faint, the circle starts revolving and, at the top after
'Word help' appears '(Not responding)' and nothing further happens. How can I
cure this?
--
Nick
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Have you tried diagnosing/repairing the installation? Assuming that you are
using Word 2007, click the Office button and then click Word Options. In the
Resources category, click the Diagnose button.
--
Stefan Blom
Microsoft Word MVP
"Nick" <Nick[ at ]discussions.microsoft.com> wrote in message
news:015334D8-2341-4993-A166-EA74B317F9A4[ at ]microsoft.com...
[Quoted Text] > If I click '?' I get the main menu, and if I then double click an item on
> that menu, it goes faint, the circle starts revolving and, at the top
> after
> 'Word help' appears '(Not responding)' and nothing further happens. How
> can I
> cure this?
> --
> Nick
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Thank you for your rapid response.
I have followed your instructions and no faults have been diagnosed.
I have now looked a bit further and help is working perfectly for Excel, but
the same fault is present on Powerpoint and Onenote.
If you double click on a subject in the first menu, it is outlined in black
and nothing happens, if you then double click again, the 'Not responding'
message comes up, the revolving circle appears and the menu goes faint.
I cannot remember for sure but I think that this is the first time that I
have had to use help in Word.
--
Nick
"Stefan Blom" wrote:
[Quoted Text] > Have you tried diagnosing/repairing the installation? Assuming that you are
> using Word 2007, click the Office button and then click Word Options. In the
> Resources category, click the Diagnose button.
>
> --
> Stefan Blom
> Microsoft Word MVP
>
>
>
> "Nick" <Nick[ at ]discussions.microsoft.com> wrote in message
> news:015334D8-2341-4993-A166-EA74B317F9A4[ at ]microsoft.com...
> > If I click '?' I get the main menu, and if I then double click an item on
> > that menu, it goes faint, the circle starts revolving and, at the top
> > after
> > 'Word help' appears '(Not responding)' and nothing further happens. How
> > can I
> > cure this?
> > --
> > Nick
>
>
>
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What happens if you start Word in Safe mode (hold the Ctrl key as you start
the application)? Does it work correctly then?
--
Stefan Blom
Microsoft Word MVP
"Nick" <Nick[ at ]discussions.microsoft.com> wrote in message
news:7B299FBC-ADBE-422D-9DF2-1E788741FBB1[ at ]microsoft.com...
[Quoted Text] > Thank you for your rapid response.
>
> I have followed your instructions and no faults have been diagnosed.
>
> I have now looked a bit further and help is working perfectly for Excel,
> but
> the same fault is present on Powerpoint and Onenote.
>
> If you double click on a subject in the first menu, it is outlined in
> black
> and nothing happens, if you then double click again, the 'Not responding'
> message comes up, the revolving circle appears and the menu goes faint.
>
> I cannot remember for sure but I think that this is the first time that I
> have had to use help in Word.
> --
> Nick
>
>
> "Stefan Blom" wrote:
>
>> Have you tried diagnosing/repairing the installation? Assuming that you
>> are
>> using Word 2007, click the Office button and then click Word Options. In
>> the
>> Resources category, click the Diagnose button.
>>
>> --
>> Stefan Blom
>> Microsoft Word MVP
>>
>>
>>
>> "Nick" <Nick[ at ]discussions.microsoft.com> wrote in message
>> news:015334D8-2341-4993-A166-EA74B317F9A4[ at ]microsoft.com...
>> > If I click '?' I get the main menu, and if I then double click an item
>> > on
>> > that menu, it goes faint, the circle starts revolving and, at the top
>> > after
>> > 'Word help' appears '(Not responding)' and nothing further happens. How
>> > can I
>> > cure this?
>> > --
>> > Nick
>>
>>
>>
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No, exactly the same result. I have tried one other thing, - I have
uninstalled Office and re-installed it, still exactly the same!
Nick
"Stefan Blom" wrote:
[Quoted Text] > What happens if you start Word in Safe mode (hold the Ctrl key as you start
> the application)? Does it work correctly then?
>
> --
> Stefan Blom
> Microsoft Word MVP
>
>
>
> "Nick" <Nick[ at ]discussions.microsoft.com> wrote in message
> news:7B299FBC-ADBE-422D-9DF2-1E788741FBB1[ at ]microsoft.com...
> > Thank you for your rapid response.
> >
> > I have followed your instructions and no faults have been diagnosed.
> >
> > I have now looked a bit further and help is working perfectly for Excel,
> > but
> > the same fault is present on Powerpoint and Onenote.
> >
> > If you double click on a subject in the first menu, it is outlined in
> > black
> > and nothing happens, if you then double click again, the 'Not responding'
> > message comes up, the revolving circle appears and the menu goes faint.
> >
> > I cannot remember for sure but I think that this is the first time that I
> > have had to use help in Word.
> > --
> > Nick
> >
> >
> > "Stefan Blom" wrote:
> >
> >> Have you tried diagnosing/repairing the installation? Assuming that you
> >> are
> >> using Word 2007, click the Office button and then click Word Options. In
> >> the
> >> Resources category, click the Diagnose button.
> >>
> >> --
> >> Stefan Blom
> >> Microsoft Word MVP
> >>
> >>
> >>
> >> "Nick" <Nick[ at ]discussions.microsoft.com> wrote in message
> >> news:015334D8-2341-4993-A166-EA74B317F9A4[ at ]microsoft.com...
> >> > If I click '?' I get the main menu, and if I then double click an item
> >> > on
> >> > that menu, it goes faint, the circle starts revolving and, at the top
> >> > after
> >> > 'Word help' appears '(Not responding)' and nothing further happens. How
> >> > can I
> >> > cure this?
> >> > --
> >> > Nick
> >>
> >>
> >>
>
>
>
>
>
>
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Reinstalling usually doesn't help with these issues (as you've noticed). For
general troubleshooting, see
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.
--
Stefan Blom
Microsoft Word MVP
"Nick" <Nick[ at ]discussions.microsoft.com> wrote in message
news:641E883F-21AB-4654-AF36-9176E2F1E2BB[ at ]microsoft.com...
[Quoted Text] > No, exactly the same result. I have tried one other thing, - I have
> uninstalled Office and re-installed it, still exactly the same!
> Nick
>
>
> "Stefan Blom" wrote:
>
>> What happens if you start Word in Safe mode (hold the Ctrl key as you
>> start
>> the application)? Does it work correctly then?
>>
>> --
>> Stefan Blom
>> Microsoft Word MVP
>>
>>
>>
>> "Nick" <Nick[ at ]discussions.microsoft.com> wrote in message
>> news:7B299FBC-ADBE-422D-9DF2-1E788741FBB1[ at ]microsoft.com...
>> > Thank you for your rapid response.
>> >
>> > I have followed your instructions and no faults have been diagnosed.
>> >
>> > I have now looked a bit further and help is working perfectly for
>> > Excel,
>> > but
>> > the same fault is present on Powerpoint and Onenote.
>> >
>> > If you double click on a subject in the first menu, it is outlined in
>> > black
>> > and nothing happens, if you then double click again, the 'Not
>> > responding'
>> > message comes up, the revolving circle appears and the menu goes faint.
>> >
>> > I cannot remember for sure but I think that this is the first time that
>> > I
>> > have had to use help in Word.
>> > --
>> > Nick
>> >
>> >
>> > "Stefan Blom" wrote:
>> >
>> >> Have you tried diagnosing/repairing the installation? Assuming that
>> >> you
>> >> are
>> >> using Word 2007, click the Office button and then click Word Options.
>> >> In
>> >> the
>> >> Resources category, click the Diagnose button.
>> >>
>> >> --
>> >> Stefan Blom
>> >> Microsoft Word MVP
>> >>
>> >>
>> >>
>> >> "Nick" <Nick[ at ]discussions.microsoft.com> wrote in message
>> >> news:015334D8-2341-4993-A166-EA74B317F9A4[ at ]microsoft.com...
>> >> > If I click '?' I get the main menu, and if I then double click an
>> >> > item
>> >> > on
>> >> > that menu, it goes faint, the circle starts revolving and, at the
>> >> > top
>> >> > after
>> >> > 'Word help' appears '(Not responding)' and nothing further happens.
>> >> > How
>> >> > can I
>> >> > cure this?
>> >> > --
>> >> > Nick
>> >>
>> >>
>> >>
>>
>>
>>
>>
>>
>>
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