We have a similar problem in Word 2007. We email a word document from the
Office Button 'Send' menu, and nothing happens (i.e., no Outlook 2007 'New
Mail Message' window is not displayed). Subsequently, we cannot exit Word
because a dialog indicates that the mail program is running (it suggests we
either send or cancel the email before trying to exit Word).
The problem is that there is no Outlook application window on the desktop.
Interestingly, Windows Vista Task Manager reports that the OUTLOOK.EXE
process is running, but the Outlook application is neither reported in Task
Manager nor displayed on the desktop. Unfortunately, we have to terminate
the Outlook.exe process before we can exit Word 2007. Anyone have any
suggestions for either of us?
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"drkc" <drkc[ at ]discussions.microsoft.com> wrote in message
news:2C3F05B3-2889-4010-B80A-22EBB217FF3E[ at ]microsoft.com...
[Quoted Text] > Client goes to Word. Opens or creates document, goes to send the document,
> then nothing happens. Waits for hours and nothing happens. Tries to quit
> Word
> and gets the 'Word is busy' dialog mentioned in too many KB articles. No
> real
> solution. I've checked the usual suspects and struck out. They used to be
> able to send only existing documents and now can't even send them. I got
> it
> to work while Outlook was open and now that doesn't seem to work either.
>
> Any ideas? I'm running out of solutions...
>
> Thanks.
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