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Hello there. I had been running Office 2003 Pro and Project 2002 on my
Citrix Presentation Server (4.0) with Windows 2003 Server SP2 and Terminal
Services. The other night, I was planning to upgrade to Office 2007 and
Project 2007. I first put the server into install mode, went to the
add/remove programs and went through the process to install Office. I
browsed to the network share where I had the CD copied, put in my reg key,
chose the installation options I wanted and began the install. About 20-30%
of the way into it, the install just stopped and I was given this message:
"Microsoft Office professional plus 2007 encountered an error during setup"
That was it. There was no additional information about what the heck the
error was and when I looked through the system/application logs, there was
not so much of a mention of the problem. Like any good IT dude, I thought a
nice reboot would be helpful. I restarted the server and started the install
again. Around the same point, I was given the same error. Next, I decided
to try installing Office from CD instead of over the network. This gave me
the same exact result. After another reboot, I thought I would just try
updating Project. This went perfectly. I did a little looking around online
and found an article that sort of described my issue. It recommended that I
first uninstall old Office and then try installing new Office.
Unfortunately, this gave me the same error. It was getting late at this
point, so I figured I'd just cut my losses, reinstall Office 2003 and head
home. Of course, that did not go so well, but that’s a different story.
So now, I have Office 2003 and Project 2007 installed and functioning on
this server. I really have no idea what to try next to get Office 07
installed on my Citrix server. I do have the install log, but it mostly
looked geek to me. If I can figure out a way to post it, I will.
I appreciate any assistance. Thanks in advance.
-Chris
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To get Office 2007 to work on any TS based system, you need Office 2007
Enterprise, not professional.
"Chris Thomas" <ChrisThomas[ at ]discussions.microsoft.com> schreef in bericht
news:A7DD850C-BB9E-468B-8A4F-380BD57A20DF[ at ]microsoft.com...
[Quoted Text] > Hello there. I had been running Office 2003 Pro and Project 2002 on my
> Citrix Presentation Server (4.0) with Windows 2003 Server SP2 and Terminal
> Services. The other night, I was planning to upgrade to Office 2007 and
> Project 2007. I first put the server into install mode, went to the
> add/remove programs and went through the process to install Office. I
> browsed to the network share where I had the CD copied, put in my reg key,
> chose the installation options I wanted and began the install. About
> 20-30%
> of the way into it, the install just stopped and I was given this message:
>
> "Microsoft Office professional plus 2007 encountered an error during
> setup"
>
> That was it. There was no additional information about what the heck the
> error was and when I looked through the system/application logs, there was
> not so much of a mention of the problem. Like any good IT dude, I thought
> a
> nice reboot would be helpful. I restarted the server and started the
> install
> again. Around the same point, I was given the same error. Next, I
> decided
> to try installing Office from CD instead of over the network. This gave
> me
> the same exact result. After another reboot, I thought I would just try
> updating Project. This went perfectly. I did a little looking around
> online
> and found an article that sort of described my issue. It recommended that
> I
> first uninstall old Office and then try installing new Office.
> Unfortunately, this gave me the same error. It was getting late at this
> point, so I figured I'd just cut my losses, reinstall Office 2003 and head
> home. Of course, that did not go so well, but that’s a different story.
>
> So now, I have Office 2003 and Project 2007 installed and functioning on
> this server. I really have no idea what to try next to get Office 07
> installed on my Citrix server. I do have the install log, but it mostly
> looked geek to me. If I can figure out a way to post it, I will.
>
> I appreciate any assistance. Thanks in advance.
> -Chris
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Crap. Is this new with 2007? I have Office 2003 Pro installed on this
server currently.
Is 07 Enterprise Edition available in a single license?
"Frank Laurijssens" wrote:
[Quoted Text] > To get Office 2007 to work on any TS based system, you need Office 2007
> Enterprise, not professional.
>
> "Chris Thomas" <ChrisThomas[ at ]discussions.microsoft.com> schreef in bericht
> news:A7DD850C-BB9E-468B-8A4F-380BD57A20DF[ at ]microsoft.com...
> > Hello there. I had been running Office 2003 Pro and Project 2002 on my
> > Citrix Presentation Server (4.0) with Windows 2003 Server SP2 and Terminal
> > Services. The other night, I was planning to upgrade to Office 2007 and
> > Project 2007. I first put the server into install mode, went to the
> > add/remove programs and went through the process to install Office. I
> > browsed to the network share where I had the CD copied, put in my reg key,
> > chose the installation options I wanted and began the install. About
> > 20-30%
> > of the way into it, the install just stopped and I was given this message:
> >
> > "Microsoft Office professional plus 2007 encountered an error during
> > setup"
> >
> > That was it. There was no additional information about what the heck the
> > error was and when I looked through the system/application logs, there was
> > not so much of a mention of the problem. Like any good IT dude, I thought
> > a
> > nice reboot would be helpful. I restarted the server and started the
> > install
> > again. Around the same point, I was given the same error. Next, I
> > decided
> > to try installing Office from CD instead of over the network. This gave
> > me
> > the same exact result. After another reboot, I thought I would just try
> > updating Project. This went perfectly. I did a little looking around
> > online
> > and found an article that sort of described my issue. It recommended that
> > I
> > first uninstall old Office and then try installing new Office.
> > Unfortunately, this gave me the same error. It was getting late at this
> > point, so I figured I'd just cut my losses, reinstall Office 2003 and head
> > home. Of course, that did not go so well, but that’s a different story.
> >
> > So now, I have Office 2003 and Project 2007 installed and functioning on
> > this server. I really have no idea what to try next to get Office 07
> > installed on my Citrix server. I do have the install log, but it mostly
> > looked geek to me. If I can figure out a way to post it, I will.
> >
> > I appreciate any assistance. Thanks in advance.
> > -Chris
>
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Also, this article:
http://technet2.microsoft.com/Office/en-us/library/7e816caa-7c1c-4d78-ac28-693aa4ea58d81033.mspx?mfr=true
says that "You can run the 2007 Office release on a Terminal Services-enabled
computer only if your version of the 2007 Office release uses a volume
license product key and does not require activation. If you install a retail
version, pre-installed version (PIPC), or original equipment manufacturer
(OEM) version of the 2007 Office release on a Terminal Services-enabled
computer, you will see the following error when you try to run a 2007 Office
release program:"
"Chris Thomas" wrote:
The version of O2K7 that I am trying to install does use a volume license
key and does not require activation. We got this update via our Software
Assurance agreement with Microsoft. Also, I do not receive any of those
error messages described in the article. All I get is that extremely useless
message that does not tell me poop. Very frustrating.
[Quoted Text] > Crap. Is this new with 2007? I have Office 2003 Pro installed on this
> server currently.
>
> Is 07 Enterprise Edition available in a single license?
>
> "Frank Laurijssens" wrote:
>
> > To get Office 2007 to work on any TS based system, you need Office 2007
> > Enterprise, not professional.
> >
> > "Chris Thomas" <ChrisThomas[ at ]discussions.microsoft.com> schreef in bericht
> > news:A7DD850C-BB9E-468B-8A4F-380BD57A20DF[ at ]microsoft.com...
> > > Hello there. I had been running Office 2003 Pro and Project 2002 on my
> > > Citrix Presentation Server (4.0) with Windows 2003 Server SP2 and Terminal
> > > Services. The other night, I was planning to upgrade to Office 2007 and
> > > Project 2007. I first put the server into install mode, went to the
> > > add/remove programs and went through the process to install Office. I
> > > browsed to the network share where I had the CD copied, put in my reg key,
> > > chose the installation options I wanted and began the install. About
> > > 20-30%
> > > of the way into it, the install just stopped and I was given this message:
> > >
> > > "Microsoft Office professional plus 2007 encountered an error during
> > > setup"
> > >
> > > That was it. There was no additional information about what the heck the
> > > error was and when I looked through the system/application logs, there was
> > > not so much of a mention of the problem. Like any good IT dude, I thought
> > > a
> > > nice reboot would be helpful. I restarted the server and started the
> > > install
> > > again. Around the same point, I was given the same error. Next, I
> > > decided
> > > to try installing Office from CD instead of over the network. This gave
> > > me
> > > the same exact result. After another reboot, I thought I would just try
> > > updating Project. This went perfectly. I did a little looking around
> > > online
> > > and found an article that sort of described my issue. It recommended that
> > > I
> > > first uninstall old Office and then try installing new Office.
> > > Unfortunately, this gave me the same error. It was getting late at this
> > > point, so I figured I'd just cut my losses, reinstall Office 2003 and head
> > > home. Of course, that did not go so well, but that’s a different story.
> > >
> > > So now, I have Office 2003 and Project 2007 installed and functioning on
> > > this server. I really have no idea what to try next to get Office 07
> > > installed on my Citrix server. I do have the install log, but it mostly
> > > looked geek to me. If I can figure out a way to post it, I will.
> > >
> > > I appreciate any assistance. Thanks in advance.
> > > -Chris
> >
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There's nothing in the setup(long string).log file in your temp folder?
"Chris Thomas" <ChrisThomas[ at ]discussions.microsoft.com> schreef in bericht
news:E8C68E39-B4E9-4F91-BFB9-6584279BAFA4[ at ]microsoft.com...
[Quoted Text] > Also, this article: > http://technet2.microsoft.com/Office/en-us/library/7e816caa-7c1c-4d78-ac28-693aa4ea58d81033.mspx?mfr=true> says that "You can run the 2007 Office release on a Terminal > Services-enabled > computer only if your version of the 2007 Office release uses a volume > license product key and does not require activation. If you install a > retail > version, pre-installed version (PIPC), or original equipment manufacturer > (OEM) version of the 2007 Office release on a Terminal Services-enabled > computer, you will see the following error when you try to run a 2007 > Office > release program:" > "Chris Thomas" wrote: > > The version of O2K7 that I am trying to install does use a volume license > key and does not require activation. We got this update via our > Software > Assurance agreement with Microsoft. Also, I do not receive any of those > error messages described in the article. All I get is that extremely > useless > message that does not tell me poop. Very frustrating. > >> Crap. Is this new with 2007? I have Office 2003 Pro installed on this >> server currently. >> >> Is 07 Enterprise Edition available in a single license? >> >> "Frank Laurijssens" wrote: >> >> > To get Office 2007 to work on any TS based system, you need Office 2007 >> > Enterprise, not professional. >> > >> > "Chris Thomas" <ChrisThomas[ at ]discussions.microsoft.com> schreef in >> > bericht >> > news:A7DD850C-BB9E-468B-8A4F-380BD57A20DF[ at ]microsoft.com... >> > > Hello there. I had been running Office 2003 Pro and Project 2002 on >> > > my >> > > Citrix Presentation Server (4.0) with Windows 2003 Server SP2 and >> > > Terminal >> > > Services. The other night, I was planning to upgrade to Office 2007 >> > > and >> > > Project 2007. I first put the server into install mode, went to the >> > > add/remove programs and went through the process to install Office. >> > > I >> > > browsed to the network share where I had the CD copied, put in my reg >> > > key, >> > > chose the installation options I wanted and began the install. About >> > > 20-30% >> > > of the way into it, the install just stopped and I was given this >> > > message: >> > > >> > > "Microsoft Office professional plus 2007 encountered an error during >> > > setup" >> > > >> > > That was it. There was no additional information about what the heck >> > > the >> > > error was and when I looked through the system/application logs, >> > > there was >> > > not so much of a mention of the problem. Like any good IT dude, I >> > > thought >> > > a >> > > nice reboot would be helpful. I restarted the server and started the >> > > install >> > > again. Around the same point, I was given the same error. Next, I >> > > decided >> > > to try installing Office from CD instead of over the network. This >> > > gave >> > > me >> > > the same exact result. After another reboot, I thought I would just >> > > try >> > > updating Project. This went perfectly. I did a little looking >> > > around >> > > online >> > > and found an article that sort of described my issue. It recommended >> > > that >> > > I >> > > first uninstall old Office and then try installing new Office. >> > > Unfortunately, this gave me the same error. It was getting late at >> > > this >> > > point, so I figured I'd just cut my losses, reinstall Office 2003 and >> > > head >> > > home. Of course, that did not go so well, but that’s a different >> > > story. >> > > >> > > So now, I have Office 2003 and Project 2007 installed and functioning >> > > on >> > > this server. I really have no idea what to try next to get Office 07 >> > > installed on my Citrix server. I do have the install log, but it >> > > mostly >> > > looked geek to me. If I can figure out a way to post it, I will. >> > > >> > > I appreciate any assistance. Thanks in advance. >> > > -Chris >> >
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Oh, forgot to say (and anyone correct me if I'm wrong)... you must have the
Enterprise version then, AFAIK that's the only version that's customizable
and uses volume license keys.
"Chris Thomas" <ChrisThomas[ at ]discussions.microsoft.com> schreef in bericht
news:E8C68E39-B4E9-4F91-BFB9-6584279BAFA4[ at ]microsoft.com...
[Quoted Text] > Also, this article: > http://technet2.microsoft.com/Office/en-us/library/7e816caa-7c1c-4d78-ac28-693aa4ea58d81033.mspx?mfr=true> says that "You can run the 2007 Office release on a Terminal > Services-enabled > computer only if your version of the 2007 Office release uses a volume > license product key and does not require activation. If you install a > retail > version, pre-installed version (PIPC), or original equipment manufacturer > (OEM) version of the 2007 Office release on a Terminal Services-enabled > computer, you will see the following error when you try to run a 2007 > Office > release program:" > "Chris Thomas" wrote: > > The version of O2K7 that I am trying to install does use a volume license > key and does not require activation. We got this update via our > Software > Assurance agreement with Microsoft. Also, I do not receive any of those > error messages described in the article. All I get is that extremely > useless > message that does not tell me poop. Very frustrating. > >> Crap. Is this new with 2007? I have Office 2003 Pro installed on this >> server currently. >> >> Is 07 Enterprise Edition available in a single license? >> >> "Frank Laurijssens" wrote: >> >> > To get Office 2007 to work on any TS based system, you need Office 2007 >> > Enterprise, not professional. >> > >> > "Chris Thomas" <ChrisThomas[ at ]discussions.microsoft.com> schreef in >> > bericht >> > news:A7DD850C-BB9E-468B-8A4F-380BD57A20DF[ at ]microsoft.com... >> > > Hello there. I had been running Office 2003 Pro and Project 2002 on >> > > my >> > > Citrix Presentation Server (4.0) with Windows 2003 Server SP2 and >> > > Terminal >> > > Services. The other night, I was planning to upgrade to Office 2007 >> > > and >> > > Project 2007. I first put the server into install mode, went to the >> > > add/remove programs and went through the process to install Office. >> > > I >> > > browsed to the network share where I had the CD copied, put in my reg >> > > key, >> > > chose the installation options I wanted and began the install. About >> > > 20-30% >> > > of the way into it, the install just stopped and I was given this >> > > message: >> > > >> > > "Microsoft Office professional plus 2007 encountered an error during >> > > setup" >> > > >> > > That was it. There was no additional information about what the heck >> > > the >> > > error was and when I looked through the system/application logs, >> > > there was >> > > not so much of a mention of the problem. Like any good IT dude, I >> > > thought >> > > a >> > > nice reboot would be helpful. I restarted the server and started the >> > > install >> > > again. Around the same point, I was given the same error. Next, I >> > > decided >> > > to try installing Office from CD instead of over the network. This >> > > gave >> > > me >> > > the same exact result. After another reboot, I thought I would just >> > > try >> > > updating Project. This went perfectly. I did a little looking >> > > around >> > > online >> > > and found an article that sort of described my issue. It recommended >> > > that >> > > I >> > > first uninstall old Office and then try installing new Office. >> > > Unfortunately, this gave me the same error. It was getting late at >> > > this >> > > point, so I figured I'd just cut my losses, reinstall Office 2003 and >> > > head >> > > home. Of course, that did not go so well, but that’s a different >> > > story. >> > > >> > > So now, I have Office 2003 and Project 2007 installed and functioning >> > > on >> > > this server. I really have no idea what to try next to get Office 07 >> > > installed on my Citrix server. I do have the install log, but it >> > > mostly >> > > looked geek to me. If I can figure out a way to post it, I will. >> > > >> > > I appreciate any assistance. Thanks in advance. >> > > -Chris >> >
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Yeah, I do have the log but I honestly can't make heads or tails of it. It's
a bit too long to post here too.
"Frank Laurijssens" wrote:
[Quoted Text] > There's nothing in the setup(long string).log file in your temp folder? > > "Chris Thomas" <ChrisThomas[ at ]discussions.microsoft.com> schreef in bericht > news:E8C68E39-B4E9-4F91-BFB9-6584279BAFA4[ at ]microsoft.com... > > Also, this article: > > http://technet2.microsoft.com/Office/en-us/library/7e816caa-7c1c-4d78-ac28-693aa4ea58d81033.mspx?mfr=true> > says that "You can run the 2007 Office release on a Terminal > > Services-enabled > > computer only if your version of the 2007 Office release uses a volume > > license product key and does not require activation. If you install a > > retail > > version, pre-installed version (PIPC), or original equipment manufacturer > > (OEM) version of the 2007 Office release on a Terminal Services-enabled > > computer, you will see the following error when you try to run a 2007 > > Office > > release program:" > > "Chris Thomas" wrote: > > > > The version of O2K7 that I am trying to install does use a volume license > > key and does not require activation. We got this update via our > > Software > > Assurance agreement with Microsoft. Also, I do not receive any of those > > error messages described in the article. All I get is that extremely > > useless > > message that does not tell me poop. Very frustrating. > > > >> Crap. Is this new with 2007? I have Office 2003 Pro installed on this > >> server currently. > >> > >> Is 07 Enterprise Edition available in a single license? > >> > >> "Frank Laurijssens" wrote: > >> > >> > To get Office 2007 to work on any TS based system, you need Office 2007 > >> > Enterprise, not professional. > >> > > >> > "Chris Thomas" <ChrisThomas[ at ]discussions.microsoft.com> schreef in > >> > bericht > >> > news:A7DD850C-BB9E-468B-8A4F-380BD57A20DF[ at ]microsoft.com... > >> > > Hello there. I had been running Office 2003 Pro and Project 2002 on > >> > > my > >> > > Citrix Presentation Server (4.0) with Windows 2003 Server SP2 and > >> > > Terminal > >> > > Services. The other night, I was planning to upgrade to Office 2007 > >> > > and > >> > > Project 2007. I first put the server into install mode, went to the > >> > > add/remove programs and went through the process to install Office. > >> > > I > >> > > browsed to the network share where I had the CD copied, put in my reg > >> > > key, > >> > > chose the installation options I wanted and began the install. About > >> > > 20-30% > >> > > of the way into it, the install just stopped and I was given this > >> > > message: > >> > > > >> > > "Microsoft Office professional plus 2007 encountered an error during > >> > > setup" > >> > > > >> > > That was it. There was no additional information about what the heck > >> > > the > >> > > error was and when I looked through the system/application logs, > >> > > there was > >> > > not so much of a mention of the problem. Like any good IT dude, I > >> > > thought > >> > > a > >> > > nice reboot would be helpful. I restarted the server and started the > >> > > install > >> > > again. Around the same point, I was given the same error. Next, I > >> > > decided > >> > > to try installing Office from CD instead of over the network. This > >> > > gave > >> > > me > >> > > the same exact result. After another reboot, I thought I would just > >> > > try > >> > > updating Project. This went perfectly. I did a little looking > >> > > around > >> > > online > >> > > and found an article that sort of described my issue. It recommended > >> > > that > >> > > I > >> > > first uninstall old Office and then try installing new Office. > >> > > Unfortunately, this gave me the same error. It was getting late at > >> > > this > >> > > point, so I figured I'd just cut my losses, reinstall Office 2003 and > >> > > head > >> > > home. Of course, that did not go so well, but that’s a different > >> > > story. > >> > > > >> > > So now, I have Office 2003 and Project 2007 installed and functioning > >> > > on > >> > > this server. I really have no idea what to try next to get Office 07 > >> > > installed on my Citrix server. I do have the install log, but it > >> > > mostly > >> > > looked geek to me. If I can figure out a way to post it, I will. > >> > > > >> > > I appreciate any assistance. Thanks in advance. > >> > > -Chris > >> > > > |
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