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What is the suggested method of dealing with an account, such as a client,
that has more than one address, such as a satellite office? I can put in a
Business, Home, and Other address on the account's contact record, but is
there something more sophisticated than that?
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It depends on how you want to work with the different offices. If their
locations are mostly irrelevant to you, what you're already doing sounds
right. However, if you interact primarily with one and not the other, or you
have people assigned to one office and not the other, you might consider
making them two separate accounts. Then you can easily track communications
for each office separately (if that's important to you).
Chris
--
This posting is provided "AS IS" with no warranties, and confers no rights.
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The problem is that it's sort of both. I am a MS Small Business Specialist
and I'm trying to make use of the technical service provider template that
was provided in the Action Pack. For some things, the office location is
unimportant. For example, I have only one contract with the company, most of
the projects I do are company-wide, and it would be nice to put the
all-company distribution group e-mail address in the e-mail address field for
the account. However, each user is associated with one particular office and
it is nice to quickly see who works where. It sounds like I really need a
third type of record -- a site -- that sits between account and contact, and
that BCM just doesn't include that record type.
"Chris Heydemann [MSFT]" wrote:
[Quoted Text] > It depends on how you want to work with the different offices. If their
> locations are mostly irrelevant to you, what you're already doing sounds
> right. However, if you interact primarily with one and not the other, or you
> have people assigned to one office and not the other, you might consider
> making them two separate accounts. Then you can easily track communications
> for each office separately (if that's important to you).
>
> Chris
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
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"David Schrag" <DavidSchrag[ at ]discussions.microsoft.com> wrote in message
news:788D87F2-1A14-47BE-B175-D3CF0268BE07[ at ]microsoft.com...
[Quoted Text] > The problem is that it's sort of both. I am a MS Small Business Specialist
> and I'm trying to make use of the technical service provider template that
> was provided in the Action Pack. For some things, the office location is
> unimportant. For example, I have only one contract with the company, most
> of
> the projects I do are company-wide, and it would be nice to put the
> all-company distribution group e-mail address in the e-mail address field
> for
> the account. However, each user is associated with one particular office
> and
> it is nice to quickly see who works where. It sounds like I really need a
> third type of record -- a site -- that sits between account and contact,
> and
> that BCM just doesn't include that record type.
>
> Hi David, I thought the template was for CRM 3.0 SBE, is there another
> tehnical support template for BCM?
Bruce
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Look for a CD called "Customization for Microsoft Office Outlook 2007 with
Business Contact Manager." It's orange on the top and silver on the bottom.
"Bruce Naylor" wrote:
[Quoted Text] >
> "David Schrag" <DavidSchrag[ at ]discussions.microsoft.com> wrote in message
> news:788D87F2-1A14-47BE-B175-D3CF0268BE07[ at ]microsoft.com...
> > The problem is that it's sort of both. I am a MS Small Business Specialist
> > and I'm trying to make use of the technical service provider template that
> > was provided in the Action Pack. For some things, the office location is
> > unimportant. For example, I have only one contract with the company, most
> > of
> > the projects I do are company-wide, and it would be nice to put the
> > all-company distribution group e-mail address in the e-mail address field
> > for
> > the account. However, each user is associated with one particular office
> > and
> > it is nice to quickly see who works where. It sounds like I really need a
> > third type of record -- a site -- that sits between account and contact,
> > and
> > that BCM just doesn't include that record type.
> >
> > Hi David, I thought the template was for CRM 3.0 SBE, is there another
> > tehnical support template for BCM?
>
> Bruce
>
>
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