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Thread: Can't install my new Office 2007 Professional Upgrade

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Can't install my new Office 2007 Professional Upgrade
Gromit12 5/10/2007 11:08:01 PM
It's a good job that I don't live anywhere near a tall bridge...

I can't install Office 2007 Professional Upgrade. Some specifics:
1) Trying to install on my desktop machine - it installed fine on my laptop
2) I have Office 2000 Premium and Office Works Suite 2006 on the desktop
(running XP)
3) Have previously installed a 2007 trial edition. I seem to recall
something odd happened during the uninstall (a while ago), but can't recall
any specifics - remember thinking, 'oh-oh, hope that doesn't mean I'll have
problems installing the real thing...'
4) When trying to install now, the installing application
a) asks for the product key
b) gives me a green check mark
c)runs for about 90 seconds as if installing (no green progress bar though)
d) there's an odd noise from the computer (like a disc drive is being
accessed?)
e) immediately after the install terminates with exactly these words:
"Microsoft Office Professional 2007 encountered an error during setup"
5) I have googled this problem extensively. As a result, I have:
a) Confirmed that there's nothing 2007-related in the Add/Remove programs
dialog
b) Removed all 2007-related .msi files from the Installer.
c) Stopped the 2007 Office Services
d) Removed Office 12 and source Engine files or references from:
%CommonProgramFiles%\Microsoft Shared
%ProgramFiles%\Microsoft Office
%appdata%\microsoft\templates
%appdata%\microsoft\document building blocks\language_id
%AllUsersprofile%\Application Data\Microsoft\Office\Data
6) Deleted %temp%
7) Deleted folders with 0FF1CE)- from the MSOCache\All Users folder
8) Removed the beta release version of the 2007 Office registry subkeys as
per the instructions in kb 928218

I'm at a complete loss. Please help!!!!
Re: Can't install my new Office 2007 Professional Upgrade
"JoAnn Paules" <jl_paules[ at ]hotmail.com> 5/10/2007 11:26:26 PM
Dump the trial version first.

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375



"Gromit12" <Gromit12[ at ]discussions.microsoft.com> wrote in message
news:8075423A-EBAE-4E90-B5AD-45C51D9CB9D3[ at ]microsoft.com...
[Quoted Text]
> It's a good job that I don't live anywhere near a tall bridge...
>
> I can't install Office 2007 Professional Upgrade. Some specifics:
> 1) Trying to install on my desktop machine - it installed fine on my
> laptop
> 2) I have Office 2000 Premium and Office Works Suite 2006 on the desktop
> (running XP)
> 3) Have previously installed a 2007 trial edition. I seem to recall
> something odd happened during the uninstall (a while ago), but can't
> recall
> any specifics - remember thinking, 'oh-oh, hope that doesn't mean I'll
> have
> problems installing the real thing...'
> 4) When trying to install now, the installing application
> a) asks for the product key
> b) gives me a green check mark
> c)runs for about 90 seconds as if installing (no green progress bar
> though)
> d) there's an odd noise from the computer (like a disc drive is being
> accessed?)
> e) immediately after the install terminates with exactly these words:
> "Microsoft Office Professional 2007 encountered an error during setup"
> 5) I have googled this problem extensively. As a result, I have:
> a) Confirmed that there's nothing 2007-related in the Add/Remove programs
> dialog
> b) Removed all 2007-related .msi files from the Installer.
> c) Stopped the 2007 Office Services
> d) Removed Office 12 and source Engine files or references from:
> %CommonProgramFiles%\Microsoft Shared
> %ProgramFiles%\Microsoft Office
> %appdata%\microsoft\templates
> %appdata%\microsoft\document building blocks\language_id
> %AllUsersprofile%\Application Data\Microsoft\Office\Data
> 6) Deleted %temp%
> 7) Deleted folders with 0FF1CE)- from the MSOCache\All Users folder
> 8) Removed the beta release version of the 2007 Office registry subkeys as
> per the instructions in kb 928218
>
> I'm at a complete loss. Please help!!!!

Re: Can't install my new Office 2007 Professional Upgrade
Gromit12 5/10/2007 11:52:01 PM
Hi,

I did, thanks. But I also just found the solution to my problem - am posting
in case anyone finds it useful.

The problem was that during the uninstall of the 2007 trial something went
wrong and a file was created called rgstrtn.lck. KB 927153 shows how to
remove this. All was well after that....

"JoAnn Paules" wrote:

[Quoted Text]
> Dump the trial version first.
>
> --
>
> JoAnn Paules
> Microsoft MVP - Publisher
>
> How to ask a question
> http://support.microsoft.com/kb/555375
>
>
>
> "Gromit12" <Gromit12[ at ]discussions.microsoft.com> wrote in message
> news:8075423A-EBAE-4E90-B5AD-45C51D9CB9D3[ at ]microsoft.com...
> > It's a good job that I don't live anywhere near a tall bridge...
> >
> > I can't install Office 2007 Professional Upgrade. Some specifics:
> > 1) Trying to install on my desktop machine - it installed fine on my
> > laptop
> > 2) I have Office 2000 Premium and Office Works Suite 2006 on the desktop
> > (running XP)
> > 3) Have previously installed a 2007 trial edition. I seem to recall
> > something odd happened during the uninstall (a while ago), but can't
> > recall
> > any specifics - remember thinking, 'oh-oh, hope that doesn't mean I'll
> > have
> > problems installing the real thing...'
> > 4) When trying to install now, the installing application
> > a) asks for the product key
> > b) gives me a green check mark
> > c)runs for about 90 seconds as if installing (no green progress bar
> > though)
> > d) there's an odd noise from the computer (like a disc drive is being
> > accessed?)
> > e) immediately after the install terminates with exactly these words:
> > "Microsoft Office Professional 2007 encountered an error during setup"
> > 5) I have googled this problem extensively. As a result, I have:
> > a) Confirmed that there's nothing 2007-related in the Add/Remove programs
> > dialog
> > b) Removed all 2007-related .msi files from the Installer.
> > c) Stopped the 2007 Office Services
> > d) Removed Office 12 and source Engine files or references from:
> > %CommonProgramFiles%\Microsoft Shared
> > %ProgramFiles%\Microsoft Office
> > %appdata%\microsoft\templates
> > %appdata%\microsoft\document building blocks\language_id
> > %AllUsersprofile%\Application Data\Microsoft\Office\Data
> > 6) Deleted %temp%
> > 7) Deleted folders with 0FF1CE)- from the MSOCache\All Users folder
> > 8) Removed the beta release version of the 2007 Office registry subkeys as
> > per the instructions in kb 928218
> >
> > I'm at a complete loss. Please help!!!!
>
Re: Can't install my new Office 2007 Professional Upgrade
"JoAnn Paules" <jl_paules[ at ]hotmail.com> 5/10/2007 11:54:47 PM
That's a good thing :-)

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375



"Gromit12" <Gromit12[ at ]discussions.microsoft.com> wrote in message
news:7F3A36A9-8EC0-455E-B6AE-9B97CDF1C151[ at ]microsoft.com...
[Quoted Text]
> Hi,
>
> I did, thanks. But I also just found the solution to my problem - am
> posting
> in case anyone finds it useful.
>
> The problem was that during the uninstall of the 2007 trial something went
> wrong and a file was created called rgstrtn.lck. KB 927153 shows how to
> remove this. All was well after that....
>
> "JoAnn Paules" wrote:
>
>> Dump the trial version first.
>>
>> --
>>
>> JoAnn Paules
>> Microsoft MVP - Publisher
>>
>> How to ask a question
>> http://support.microsoft.com/kb/555375
>>
>>
>>
>> "Gromit12" <Gromit12[ at ]discussions.microsoft.com> wrote in message
>> news:8075423A-EBAE-4E90-B5AD-45C51D9CB9D3[ at ]microsoft.com...
>> > It's a good job that I don't live anywhere near a tall bridge...
>> >
>> > I can't install Office 2007 Professional Upgrade. Some specifics:
>> > 1) Trying to install on my desktop machine - it installed fine on my
>> > laptop
>> > 2) I have Office 2000 Premium and Office Works Suite 2006 on the
>> > desktop
>> > (running XP)
>> > 3) Have previously installed a 2007 trial edition. I seem to recall
>> > something odd happened during the uninstall (a while ago), but can't
>> > recall
>> > any specifics - remember thinking, 'oh-oh, hope that doesn't mean I'll
>> > have
>> > problems installing the real thing...'
>> > 4) When trying to install now, the installing application
>> > a) asks for the product key
>> > b) gives me a green check mark
>> > c)runs for about 90 seconds as if installing (no green progress bar
>> > though)
>> > d) there's an odd noise from the computer (like a disc drive is being
>> > accessed?)
>> > e) immediately after the install terminates with exactly these words:
>> > "Microsoft Office Professional 2007 encountered an error during setup"
>> > 5) I have googled this problem extensively. As a result, I have:
>> > a) Confirmed that there's nothing 2007-related in the Add/Remove
>> > programs
>> > dialog
>> > b) Removed all 2007-related .msi files from the Installer.
>> > c) Stopped the 2007 Office Services
>> > d) Removed Office 12 and source Engine files or references from:
>> > %CommonProgramFiles%\Microsoft Shared
>> > %ProgramFiles%\Microsoft Office
>> > %appdata%\microsoft\templates
>> > %appdata%\microsoft\document building blocks\language_id
>> > %AllUsersprofile%\Application Data\Microsoft\Office\Data
>> > 6) Deleted %temp%
>> > 7) Deleted folders with 0FF1CE)- from the MSOCache\All Users folder
>> > 8) Removed the beta release version of the 2007 Office registry subkeys
>> > as
>> > per the instructions in kb 928218
>> >
>> > I'm at a complete loss. Please help!!!!
>>

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