On Feb 26, 8:58 am, themurf <them...[ at ]discussions.microsoft.com> wrote:
[Quoted Text] > Luther, the emails are in an Outlook folder, all 5000 of them. I can open
> them from Outlook. Yes I am running everything Office 07.
>
> If the ID's were changed then how can the header still show up under the
> History in the BCM contact? Why (how) would the body of the message not be
> with the header?
>
> If IDs were changed during the upgrade, why would this have been done? I do
> not understand why attention would not have been given to maintaining
> integrity of my data.
>
> Jim
>
>
>
> "Luther" wrote:
> > On Feb 25, 8:11 pm, themurf <them...[ at ]discussions.microsoft.com> wrote:
> > > OK, I understand that but why? I am confused. These emails were available
> > > from BCM before I upgraded. Jim
>
> > > "Luther" wrote:
> > > > On Feb 24, 5:07 am, themurf <them...[ at ]discussions.microsoft.com> wrote:
> > > > > I upgraded from BCM03 to BCM07. Now when I open an old "Email" in the
> > > > > "History" view of a "Contact" the email has been turned into a "Business
> > > > > Activity". This in itself is not a problem but the body of the message is
> > > > > missing. The header and all of the informatin is there but the body is
> > > > > empty.... on all of them. I contacted MS through the support channel and was
> > > > > told that I would have to reinstall the Outlook/BCM03 to be able to view the
> > > > > data.
>
> > > > > I am having a real problem with this. It is very uncredible and arrogant to
> > > > > not migrate all of the data.
>
> > > > > Does anyone have the same experience? Does anyone have a fix for this
> > > > > problem? Jim
>
> > > > The reason BCM does not open your original email is because Outlook
> > > > cannot find it when BCM asks Outlook to open it.
>
> > > > In that case, BCM displays the information about the email it had
> > > > stored in the BCM database.- Hide quoted text -
>
> > > - Show quoted text -
>
> > Are emails still in Outlook? If not, then the upgrade to Outlook 2007
> > probably created a new Outlook store (.PST file).
>
> > If the emails are in Outlook (e.g. in the Inbox) then Outlook 2007 may
> > have assigned new IDs to them as part of the upgrade.- Hide quoted text -
>
> - Show quoted text -
The email header and the first part of the message that you see in the
history is stored in the BCM database.
I don't know why the link between Outlook and BCM's history is getting
broken by the upgrade.
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