|
|
I had loaded business contact manager and had been using it, also sharing the
db with co-workers. Last week when I opened Outlook a message poped up
saying "The information store could not be opened" the title bar indicated
Business Contact Manager.
When I go to accounts, I can see all of the accounts, but when I try to open
one, it says "BCM was unable to initialize this form".
When I go to "start" then to "All Programs" then "to Microsoft Offfice"
there is a folder for BCM, in there is "Enable BCM"... when I click that, it
tells me that "BCM is already enable on this computer".
What would be my next step of action?
|
|
Hi,
Which bcm version were you using? 2003 or 2007?
If it is BCM 2003, you may want to go to BCM help and follow the
troubleshooting help topic for clearing form cache.
If it is BCM 2007, you could try go to menu bar "Business Contact
Manager" -> "Customize forms" -> "Manage user defined fields", choose any
form, and just click "Apply" on the Manage user defined fields dialog. If
this still won't solve the issue, then try to go to Driver:\Document and
settings\UserName\Local settings\Application Data\Microsoft, and delete the
FORMS folder from there. This will remove the form cache for you. Thanks.
"Kimber" wrote:
[Quoted Text] > I had loaded business contact manager and had been using it, also sharing the
> db with co-workers. Last week when I opened Outlook a message poped up
> saying "The information store could not be opened" the title bar indicated
> Business Contact Manager.
> When I go to accounts, I can see all of the accounts, but when I try to open
> one, it says "BCM was unable to initialize this form".
> When I go to "start" then to "All Programs" then "to Microsoft Offfice"
> there is a folder for BCM, in there is "Enable BCM"... when I click that, it
> tells me that "BCM is already enable on this computer".
>
> What would be my next step of action?
|
|
Can you tell me the version of BCM that you are running ?
--
Regards
Raul Thomas
"Kimber" <Kimber[ at ]discussions.microsoft.com> wrote in message
news:E6AB6AFB-102F-4DA2-B4FD-EC6534094380[ at ]microsoft.com...
[Quoted Text] >I had loaded business contact manager and had been using it, also sharing
>the
> db with co-workers. Last week when I opened Outlook a message poped up
> saying "The information store could not be opened" the title bar indicated
> Business Contact Manager.
> When I go to accounts, I can see all of the accounts, but when I try to
> open
> one, it says "BCM was unable to initialize this form".
> When I go to "start" then to "All Programs" then "to Microsoft Offfice"
> there is a folder for BCM, in there is "Enable BCM"... when I click that,
> it
> tells me that "BCM is already enable on this computer".
>
> What would be my next step of action?
|
|
I am using 2003 version...I'll try the clearing form cache and let you both
know.
Thanks,
"Nanjuan(MSFT)" wrote:
[Quoted Text] > Hi,
> Which bcm version were you using? 2003 or 2007?
>
> If it is BCM 2003, you may want to go to BCM help and follow the
> troubleshooting help topic for clearing form cache.
>
> If it is BCM 2007, you could try go to menu bar "Business Contact
> Manager" -> "Customize forms" -> "Manage user defined fields", choose any
> form, and just click "Apply" on the Manage user defined fields dialog. If
> this still won't solve the issue, then try to go to Driver:\Document and
> settings\UserName\Local settings\Application Data\Microsoft, and delete the
> FORMS folder from there. This will remove the form cache for you. Thanks.
>
> "Kimber" wrote:
>
> > I had loaded business contact manager and had been using it, also sharing the
> > db with co-workers. Last week when I opened Outlook a message poped up
> > saying "The information store could not be opened" the title bar indicated
> > Business Contact Manager.
> > When I go to accounts, I can see all of the accounts, but when I try to open
> > one, it says "BCM was unable to initialize this form".
> > When I go to "start" then to "All Programs" then "to Microsoft Offfice"
> > there is a folder for BCM, in there is "Enable BCM"... when I click that, it
> > tells me that "BCM is already enable on this computer".
> >
> > What would be my next step of action?
|
|
Also check if you have Business Tools ,If not go to Help > About Microsoft
Outlook > Disabled items and enable BCM
--
Regards
Raul Thomas
"Kimber" <Kimber[ at ]discussions.microsoft.com> wrote in message
news:86323B42-9AAF-437B-B88E-69F4CE651B0F[ at ]microsoft.com...
[Quoted Text] >I am using 2003 version...I'll try the clearing form cache and let you both
> know.
> Thanks,
>
> "Nanjuan(MSFT)" wrote:
>
>> Hi,
>> Which bcm version were you using? 2003 or 2007?
>>
>> If it is BCM 2003, you may want to go to BCM help and follow the
>> troubleshooting help topic for clearing form cache.
>>
>> If it is BCM 2007, you could try go to menu bar "Business Contact
>> Manager" -> "Customize forms" -> "Manage user defined fields", choose any
>> form, and just click "Apply" on the Manage user defined fields dialog.
>> If
>> this still won't solve the issue, then try to go to Driver:\Document and
>> settings\UserName\Local settings\Application Data\Microsoft, and delete
>> the
>> FORMS folder from there. This will remove the form cache for you. Thanks.
>>
>> "Kimber" wrote:
>>
>> > I had loaded business contact manager and had been using it, also
>> > sharing the
>> > db with co-workers. Last week when I opened Outlook a message poped up
>> > saying "The information store could not be opened" the title bar
>> > indicated
>> > Business Contact Manager.
>> > When I go to accounts, I can see all of the accounts, but when I try to
>> > open
>> > one, it says "BCM was unable to initialize this form".
>> > When I go to "start" then to "All Programs" then "to Microsoft Offfice"
>> > there is a folder for BCM, in there is "Enable BCM"... when I click
>> > that, it
>> > tells me that "BCM is already enable on this computer".
>> >
>> > What would be my next step of action?
|
|
Thanks Raul,
OK - still not working. I checked and there are no disabled items, I went
in and turned off the Cache mode, and of course got a message saying the BCM
would not work with it off, so i went back and turned it back on and when i
restarted Outlook it gave me the same message "The information store could
not be opened".
So, I don't have the BCM tool Bar, but everything says it's there, I can see
all my accounts, I just can't open them... Totally baffled.
"Raul" wrote:
[Quoted Text] > Also check if you have Business Tools ,If not go to Help > About Microsoft
> Outlook > Disabled items and enable BCM
>
> --
> Regards
>
> Raul Thomas
>
> "Kimber" <Kimber[ at ]discussions.microsoft.com> wrote in message
> news:86323B42-9AAF-437B-B88E-69F4CE651B0F[ at ]microsoft.com...
> >I am using 2003 version...I'll try the clearing form cache and let you both
> > know.
> > Thanks,
> >
> > "Nanjuan(MSFT)" wrote:
> >
> >> Hi,
> >> Which bcm version were you using? 2003 or 2007?
> >>
> >> If it is BCM 2003, you may want to go to BCM help and follow the
> >> troubleshooting help topic for clearing form cache.
> >>
> >> If it is BCM 2007, you could try go to menu bar "Business Contact
> >> Manager" -> "Customize forms" -> "Manage user defined fields", choose any
> >> form, and just click "Apply" on the Manage user defined fields dialog.
> >> If
> >> this still won't solve the issue, then try to go to Driver:\Document and
> >> settings\UserName\Local settings\Application Data\Microsoft, and delete
> >> the
> >> FORMS folder from there. This will remove the form cache for you. Thanks.
> >>
> >> "Kimber" wrote:
> >>
> >> > I had loaded business contact manager and had been using it, also
> >> > sharing the
> >> > db with co-workers. Last week when I opened Outlook a message poped up
> >> > saying "The information store could not be opened" the title bar
> >> > indicated
> >> > Business Contact Manager.
> >> > When I go to accounts, I can see all of the accounts, but when I try to
> >> > open
> >> > one, it says "BCM was unable to initialize this form".
> >> > When I go to "start" then to "All Programs" then "to Microsoft Offfice"
> >> > there is a folder for BCM, in there is "Enable BCM"... when I click
> >> > that, it
> >> > tells me that "BCM is already enable on this computer".
> >> >
> >> > What would be my next step of action?
>
>
|
|
And now that i have been messing with the cache, it appears that I have lost
everything.......... I can not see bcm at all.
"Kimber" wrote:
[Quoted Text] > Thanks Raul,
> OK - still not working. I checked and there are no disabled items, I went
> in and turned off the Cache mode, and of course got a message saying the BCM
> would not work with it off, so i went back and turned it back on and when i
> restarted Outlook it gave me the same message "The information store could
> not be opened".
> So, I don't have the BCM tool Bar, but everything says it's there, I can see
> all my accounts, I just can't open them... Totally baffled.
>
>
> "Raul" wrote:
>
> > Also check if you have Business Tools ,If not go to Help > About Microsoft
> > Outlook > Disabled items and enable BCM
> >
> > --
> > Regards
> >
> > Raul Thomas
> >
> > "Kimber" <Kimber[ at ]discussions.microsoft.com> wrote in message
> > news:86323B42-9AAF-437B-B88E-69F4CE651B0F[ at ]microsoft.com...
> > >I am using 2003 version...I'll try the clearing form cache and let you both
> > > know.
> > > Thanks,
> > >
> > > "Nanjuan(MSFT)" wrote:
> > >
> > >> Hi,
> > >> Which bcm version were you using? 2003 or 2007?
> > >>
> > >> If it is BCM 2003, you may want to go to BCM help and follow the
> > >> troubleshooting help topic for clearing form cache.
> > >>
> > >> If it is BCM 2007, you could try go to menu bar "Business Contact
> > >> Manager" -> "Customize forms" -> "Manage user defined fields", choose any
> > >> form, and just click "Apply" on the Manage user defined fields dialog.
> > >> If
> > >> this still won't solve the issue, then try to go to Driver:\Document and
> > >> settings\UserName\Local settings\Application Data\Microsoft, and delete
> > >> the
> > >> FORMS folder from there. This will remove the form cache for you. Thanks.
> > >>
> > >> "Kimber" wrote:
> > >>
> > >> > I had loaded business contact manager and had been using it, also
> > >> > sharing the
> > >> > db with co-workers. Last week when I opened Outlook a message poped up
> > >> > saying "The information store could not be opened" the title bar
> > >> > indicated
> > >> > Business Contact Manager.
> > >> > When I go to accounts, I can see all of the accounts, but when I try to
> > >> > open
> > >> > one, it says "BCM was unable to initialize this form".
> > >> > When I go to "start" then to "All Programs" then "to Microsoft Offfice"
> > >> > there is a folder for BCM, in there is "Enable BCM"... when I click
> > >> > that, it
> > >> > tells me that "BCM is already enable on this computer".
> > >> >
> > >> > What would be my next step of action?
> >
> >
|
|
Well, the bottom line, i had to take bcm OFF and reinstall....Everything is
back up.
Thanks to both of you for trying to assist!
"Raul" wrote:
[Quoted Text] > Can you tell me the version of BCM that you are running ?
>
> --
> Regards
>
> Raul Thomas
>
> "Kimber" <Kimber[ at ]discussions.microsoft.com> wrote in message
> news:E6AB6AFB-102F-4DA2-B4FD-EC6534094380[ at ]microsoft.com...
> >I had loaded business contact manager and had been using it, also sharing
> >the
> > db with co-workers. Last week when I opened Outlook a message poped up
> > saying "The information store could not be opened" the title bar indicated
> > Business Contact Manager.
> > When I go to accounts, I can see all of the accounts, but when I try to
> > open
> > one, it says "BCM was unable to initialize this form".
> > When I go to "start" then to "All Programs" then "to Microsoft Offfice"
> > there is a folder for BCM, in there is "Enable BCM"... when I click that,
> > it
> > tells me that "BCM is already enable on this computer".
> >
> > What would be my next step of action?
>
>
|
|
Hi,
The database is still there, so you can still retrieve it without losing
data.
My guess is my reply is not clear enough. When referring to form cache, I
meant cleaning the "Foms" folder in c:\document and settings\userName\Local
Settings\Application Data\Microsoft. There is also a help topic for this in
Bcm help.
If you happened to turn off cache mode, turn it back on. Then when opening
outlook, you can go to "File" -> "Data File Management" -> Add, Choose
"business Contact Manager Database", and click OK. Then you should see the
Wizard to create or select a database. From there you can choose to select an
existing database, it should show the database you used to use, just select
it and proceed to complete the wizard.
Hope this helps, thanks.
"Kimber" wrote:
[Quoted Text] > And now that i have been messing with the cache, it appears that I have lost
> everything.......... I can not see bcm at all.
>
> "Kimber" wrote:
>
> > Thanks Raul,
> > OK - still not working. I checked and there are no disabled items, I went
> > in and turned off the Cache mode, and of course got a message saying the BCM
> > would not work with it off, so i went back and turned it back on and when i
> > restarted Outlook it gave me the same message "The information store could
> > not be opened".
> > So, I don't have the BCM tool Bar, but everything says it's there, I can see
> > all my accounts, I just can't open them... Totally baffled.
> >
> >
> > "Raul" wrote:
> >
> > > Also check if you have Business Tools ,If not go to Help > About Microsoft
> > > Outlook > Disabled items and enable BCM
> > >
> > > --
> > > Regards
> > >
> > > Raul Thomas
> > >
> > > "Kimber" <Kimber[ at ]discussions.microsoft.com> wrote in message
> > > news:86323B42-9AAF-437B-B88E-69F4CE651B0F[ at ]microsoft.com...
> > > >I am using 2003 version...I'll try the clearing form cache and let you both
> > > > know.
> > > > Thanks,
> > > >
> > > > "Nanjuan(MSFT)" wrote:
> > > >
> > > >> Hi,
> > > >> Which bcm version were you using? 2003 or 2007?
> > > >>
> > > >> If it is BCM 2003, you may want to go to BCM help and follow the
> > > >> troubleshooting help topic for clearing form cache.
> > > >>
> > > >> If it is BCM 2007, you could try go to menu bar "Business Contact
> > > >> Manager" -> "Customize forms" -> "Manage user defined fields", choose any
> > > >> form, and just click "Apply" on the Manage user defined fields dialog.
> > > >> If
> > > >> this still won't solve the issue, then try to go to Driver:\Document and
> > > >> settings\UserName\Local settings\Application Data\Microsoft, and delete
> > > >> the
> > > >> FORMS folder from there. This will remove the form cache for you. Thanks.
> > > >>
> > > >> "Kimber" wrote:
> > > >>
> > > >> > I had loaded business contact manager and had been using it, also
> > > >> > sharing the
> > > >> > db with co-workers. Last week when I opened Outlook a message poped up
> > > >> > saying "The information store could not be opened" the title bar
> > > >> > indicated
> > > >> > Business Contact Manager.
> > > >> > When I go to accounts, I can see all of the accounts, but when I try to
> > > >> > open
> > > >> > one, it says "BCM was unable to initialize this form".
> > > >> > When I go to "start" then to "All Programs" then "to Microsoft Offfice"
> > > >> > there is a folder for BCM, in there is "Enable BCM"... when I click
> > > >> > that, it
> > > >> > tells me that "BCM is already enable on this computer".
> > > >> >
> > > >> > What would be my next step of action?
> > >
> > >
|
|
|