BCM in Outlook 2003 with Vista Rod H 3/12/2007 8:53:05 AM I am running Vista Business and Outlook 2003, but have failed repeatedly to load BCM. It seems that both BCM and SP4 require me to load the other one first. If I start by trying to load BCM first, .Net loads OK, but when I start to load BCM I get a "Known compatibility" warning which leads me to the MS website - and eventually SP4. However if I ignore that warning and attempt to load BCM I get through to the BCM licence page OK but then get "Setup failed to configure the server. Refer to the server error logs and setup error logs for more information." The installation then terminates. If instead I attempt to install SP4 for Outlook 2003 with BCM Update, I get firstly a warning that Outlook is running (but it isn't), and then "BCM is not installed on this machine. This program can only install the Service Pack if the product is already installed." I am using the CDs originally supplied with Office Professional Edition 2003. Any help will be much appreciated. -- Rod H

Re: BCM in Outlook 2003 with Vista "Luther" <enowning[ at ]gmail.com> 3/12/2007 4:04:54 PM On Mar 12, 1:53 am, Rod H <r...[ at ]discussions.microsoft.com> wrote: [Quoted Text] > I am running Vista Business and Outlook 2003, but have failed repeatedly to > load BCM. It seems that both BCM and SP4 require me to load the other one > first. > > If I start by trying to load BCM first, .Net loads OK, but when I start to > load BCM I get a "Known compatibility" warning which leads me to the MS > website - and eventually SP4. However if I ignore that warning and attempt > to load BCM I get through to the BCM licence page OK but then get "Setup > failed to configure the server. Refer to the server error logs and setup > error logs for more information." The installation then terminates. > > If instead I attempt to install SP4 for Outlook 2003 with BCM Update, I get > firstly a warning that Outlook is running (but it isn't), and then "BCM is > not installed on this machine. This program can only install the Service > Pack if the product is already installed." > > I am using the CDs originally supplied with Office Professional Edition > 2003. > > Any help will be much appreciated. > > -- > Rod H I have an idea what's going on with the "warning that Outlook is running (but it isn't)". Outlook is probably running in the background (there's a variety of reasons why it might), and the fact that it is, made cause problems with setup. Run Task Manager and look for an OUTLOOK.EXE process. Select it and click "End Process". Wait a minute to make sure it doesn't restart automatically. If it keeps restart, you need to find out what's making it run. One typical reason is that your phone is trying to sync to it. Once the Outlook process is not running, trying installing SP4 again. You will need to have an earlier version of Outlook installed because SP4 is just a Service Pack--the files that have changed--and not a full release.

Re: BCM in Outlook 2003 with Vista Rod H 3/12/2007 5:39:15 PM Thanks for the suggestion, but I'm afraid it didn't work. You were correct that Outlook was still running, so I closed it down. But SP4 doesn't want to load unless you have BCM already installed, and although I can get BCM to start to install, it then gives the same old message "Setup failed to configure the server. Refer to the server error logs and setup error logs for more information." So I'm back with the chicken and the egg, and neither wants to go first! -- Rod H "Luther" wrote: [Quoted Text] > On Mar 12, 1:53 am, Rod H <r...[ at ]discussions.microsoft.com> wrote: > > I am running Vista Business and Outlook 2003, but have failed repeatedly to > > load BCM. It seems that both BCM and SP4 require me to load the other one > > first. > > > > If I start by trying to load BCM first, .Net loads OK, but when I start to > > load BCM I get a "Known compatibility" warning which leads me to the MS > > website - and eventually SP4. However if I ignore that warning and attempt > > to load BCM I get through to the BCM licence page OK but then get "Setup > > failed to configure the server. Refer to the server error logs and setup > > error logs for more information." The installation then terminates. > > > > If instead I attempt to install SP4 for Outlook 2003 with BCM Update, I get > > firstly a warning that Outlook is running (but it isn't), and then "BCM is > > not installed on this machine. This program can only install the Service > > Pack if the product is already installed." > > > > I am using the CDs originally supplied with Office Professional Edition > > 2003. > > > > Any help will be much appreciated. > > > > -- > > Rod H > > I have an idea what's going on with the "warning that Outlook is > running (but it isn't)". > > Outlook is probably running in the background (there's a variety of > reasons why it might), and the fact that it is, made cause problems > with setup. > > Run Task Manager and look for an OUTLOOK.EXE process. Select it and > click "End Process". Wait a minute to make sure it doesn't restart > automatically. If it keeps restart, you need to find out what's making > it run. One typical reason is that your phone is trying to sync to it. > > Once the Outlook process is not running, trying installing SP4 again. > You will need to have an earlier version of Outlook installed because > SP4 is just a Service Pack--the files that have changed--and not a > full release. > >

Re: BCM in Outlook 2003 with Vista "Mukesh Agarwal [MSFT]" <mukeshag[ at ]online.microsoft.com> 3/12/2007 5:45:44 PM If you are install BCM from the original CD that came with Office, you might be installing BCM 2003 (which is V1). You will need to install BCM 2003 Update (which is V2). The SP4 looks for V2. You can download it from http://www.microsoft.com/downloads/details.aspx?FamilyID=3aec8b42-6dc5-4922-9dfb-1c82237d6b62&DisplayLang=en -- Mukesh Agarwal [MSFT] Visit team blog at http://blogs.msdn.com/bcm This posting is provided "AS IS" with no warranties, and confers no rights "Luther" <enowning[ at ]gmail.com> wrote in message news:1173715493.873136.180860[ at ]t69g2000cwt.googlegroups.com... [Quoted Text] > On Mar 12, 1:53 am, Rod H <r...[ at ]discussions.microsoft.com> wrote: >> I am running Vista Business and Outlook 2003, but have failed repeatedly >> to >> load BCM. It seems that both BCM and SP4 require me to load the other >> one >> first. >> >> If I start by trying to load BCM first, .Net loads OK, but when I start >> to >> load BCM I get a "Known compatibility" warning which leads me to the MS >> website - and eventually SP4. However if I ignore that warning and >> attempt >> to load BCM I get through to the BCM licence page OK but then get "Setup >> failed to configure the server. Refer to the server error logs and setup >> error logs for more information." The installation then terminates. >> >> If instead I attempt to install SP4 for Outlook 2003 with BCM Update, I >> get >> firstly a warning that Outlook is running (but it isn't), and then "BCM >> is >> not installed on this machine. This program can only install the Service >> Pack if the product is already installed." >> >> I am using the CDs originally supplied with Office Professional Edition >> 2003. >> >> Any help will be much appreciated. >> >> -- >> Rod H > > I have an idea what's going on with the "warning that Outlook is > running (but it isn't)". > > Outlook is probably running in the background (there's a variety of > reasons why it might), and the fact that it is, made cause problems > with setup. > > Run Task Manager and look for an OUTLOOK.EXE process. Select it and > click "End Process". Wait a minute to make sure it doesn't restart > automatically. If it keeps restart, you need to find out what's making > it run. One typical reason is that your phone is trying to sync to it. > > Once the Outlook process is not running, trying installing SP4 again. > You will need to have an earlier version of Outlook installed because > SP4 is just a Service Pack--the files that have changed--and not a > full release. >

Re: BCM in Outlook 2003 with Vista Rod H 3/12/2007 7:56:14 PM Thanks, and definitely some success, in that I did manage to install BCM 2003 V2. However installation of SP4 stalled with a warning "Setup failed to install the required component Microsoft SQL Server Express (MSSMLBIZ). Microsoft Office Outlook 2003 with Business Contact Manager Update (SP4) cannot continue. See C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more detail." -- Rod H "Mukesh Agarwal [MSFT]" wrote: [Quoted Text] > If you are install BCM from the original CD that came with Office, you might > be installing BCM 2003 (which is V1). You will need to install BCM 2003 > Update (which is V2). The SP4 looks for V2. You can download it from > > http://www.microsoft.com/downloads/details.aspx?FamilyID=3aec8b42-6dc5-4922-9dfb-1c82237d6b62&DisplayLang=en > > -- > Mukesh Agarwal [MSFT] > Visit team blog at http://blogs.msdn.com/bcm > > This posting is provided "AS IS" with no warranties, and confers no rights > "Luther" <enowning[ at ]gmail.com> wrote in message > news:1173715493.873136.180860[ at ]t69g2000cwt.googlegroups.com... > > On Mar 12, 1:53 am, Rod H <r...[ at ]discussions.microsoft.com> wrote: > >> I am running Vista Business and Outlook 2003, but have failed repeatedly > >> to > >> load BCM. It seems that both BCM and SP4 require me to load the other > >> one > >> first. > >> > >> If I start by trying to load BCM first, .Net loads OK, but when I start > >> to > >> load BCM I get a "Known compatibility" warning which leads me to the MS > >> website - and eventually SP4. However if I ignore that warning and > >> attempt > >> to load BCM I get through to the BCM licence page OK but then get "Setup > >> failed to configure the server. Refer to the server error logs and setup > >> error logs for more information." The installation then terminates. > >> > >> If instead I attempt to install SP4 for Outlook 2003 with BCM Update, I > >> get > >> firstly a warning that Outlook is running (but it isn't), and then "BCM > >> is > >> not installed on this machine. This program can only install the Service > >> Pack if the product is already installed." > >> > >> I am using the CDs originally supplied with Office Professional Edition > >> 2003. > >> > >> Any help will be much appreciated. > >> > >> -- > >> Rod H > > > > I have an idea what's going on with the "warning that Outlook is > > running (but it isn't)". > > > > Outlook is probably running in the background (there's a variety of > > reasons why it might), and the fact that it is, made cause problems > > with setup. > > > > Run Task Manager and look for an OUTLOOK.EXE process. Select it and > > click "End Process". Wait a minute to make sure it doesn't restart > > automatically. If it keeps restart, you need to find out what's making > > it run. One typical reason is that your phone is trying to sync to it. > > > > Once the Outlook process is not running, trying installing SP4 again. > > You will need to have an earlier version of Outlook installed because > > SP4 is just a Service Pack--the files that have changed--and not a > > full release. > > > >

Re: BCM in Outlook 2003 with Vista Rod H 3/12/2007 8:21:29 PM Great, it's now working. Thanks for your help. -- Rod H "Rod H" wrote: [Quoted Text] > Thanks, and definitely some success, in that I did manage to install BCM 2003 > V2. However installation of SP4 stalled with a warning "Setup failed to > install the required component Microsoft SQL Server Express (MSSMLBIZ). > Microsoft Office Outlook 2003 with Business Contact Manager Update (SP4) > cannot continue. See C:\Program Files\Microsoft SQL Server\90\Setup > Bootstrap\LOG\Summary.txt for more detail." > -- > Rod H > > > "Mukesh Agarwal [MSFT]" wrote: > > > If you are install BCM from the original CD that came with Office, you might > > be installing BCM 2003 (which is V1). You will need to install BCM 2003 > > Update (which is V2). The SP4 looks for V2. You can download it from > > > > http://www.microsoft.com/downloads/details.aspx?FamilyID=3aec8b42-6dc5-4922-9dfb-1c82237d6b62&DisplayLang=en > > > > -- > > Mukesh Agarwal [MSFT] > > Visit team blog at http://blogs.msdn.com/bcm > > > > This posting is provided "AS IS" with no warranties, and confers no rights > > "Luther" <enowning[ at ]gmail.com> wrote in message > > news:1173715493.873136.180860[ at ]t69g2000cwt.googlegroups.com... > > > On Mar 12, 1:53 am, Rod H <r...[ at ]discussions.microsoft.com> wrote: > > >> I am running Vista Business and Outlook 2003, but have failed repeatedly > > >> to > > >> load BCM. It seems that both BCM and SP4 require me to load the other > > >> one > > >> first. > > >> > > >> If I start by trying to load BCM first, .Net loads OK, but when I start > > >> to > > >> load BCM I get a "Known compatibility" warning which leads me to the MS > > >> website - and eventually SP4. However if I ignore that warning and > > >> attempt > > >> to load BCM I get through to the BCM licence page OK but then get "Setup > > >> failed to configure the server. Refer to the server error logs and setup > > >> error logs for more information." The installation then terminates. > > >> > > >> If instead I attempt to install SP4 for Outlook 2003 with BCM Update, I > > >> get > > >> firstly a warning that Outlook is running (but it isn't), and then "BCM > > >> is > > >> not installed on this machine. This program can only install the Service > > >> Pack if the product is already installed." > > >> > > >> I am using the CDs originally supplied with Office Professional Edition > > >> 2003. > > >> > > >> Any help will be much appreciated. > > >> > > >> -- > > >> Rod H > > > > > > I have an idea what's going on with the "warning that Outlook is > > > running (but it isn't)". > > > > > > Outlook is probably running in the background (there's a variety of > > > reasons why it might), and the fact that it is, made cause problems > > > with setup. > > > > > > Run Task Manager and look for an OUTLOOK.EXE process. Select it and > > > click "End Process". Wait a minute to make sure it doesn't restart > > > automatically. If it keeps restart, you need to find out what's making > > > it run. One typical reason is that your phone is trying to sync to it. > > > > > > Once the Outlook process is not running, trying installing SP4 again. > > > You will need to have an earlier version of Outlook installed because > > > SP4 is just a Service Pack--the files that have changed--and not a > > > full release. > > > > > > >