Hi,
I need to implement a business solution as to how the enquiries e-mails are
received and handled in our company. I have an idea that the usage of Public
Folders could be the answer to this, but have no idea how to apply their
functionality in our scenario.
The scenario is the following:
Our Administrator has two e-mail accounts set up in her Outlook 2003
application. She receives and deals with the enquiries e-mails. I want to
configure Outlook in such a way so that everyone in the company could see the
e-mails that sit in the Enquiries folder on her machine, but ultimately she
is the one that will deal with them. So basically everyone else on our her
team will be able to see the e-mails and whether they have been dealt with
etc.
Any suggestions are going to be highly appreciated as well as any ideas as
to how Public Folders could be used to help this scenario.
Nadia
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