Unless a graphic is attached to the special Outlook Form designed to
transmit fax requests to Venali, it will not be rendered by MODI.
Accordingly, a graphic embedded in a custom cover page cannot be rendered
correctly unless you implement something at your end to do so. User would do
well to skip the graphic or use MODI to create a custom cover page that
consists of a single TIF file.
--
Russ Valentine
[MVP-Outlook]
"Russenia" <Russenia[ at ]discussions.microsoft.com> wrote in message
news:1ED48ACF-5982-4306-85AA-7D03688C75F6[ at ]microsoft.com...
[Quoted Text] > Hello,
>
> My name is Russenia Dominguez. I'm a customer support representative for
> Venali, Inc. Our team is currently facing an issue with two customers that
> are having troubles with using the internet fax application in Outlook
> 2003.
> When using the 'Custom' option for a cover page, the user had his/her own
> cover template and can add his/her company logo. When the email2fax
> message
> is sent, the email is converted to a tiff with the MODI printer driver and
> sent to our IP messaging system. However, when we check the sent items
> folder, the message contains the following attachments.
>
> These are:
>
> The copy of the custom cover template on the body of the internet fax
> message created by MODI (FaxImage.tif).
> The image.jpg file, which is the logo on the custom cover template.
> On the body of the email, the coverpage template.
>
> So, the email within the sent items folder would look as follows:
>
> I can provide you with the Mime headers and the original email if you
> would
> like, but I don't see any option that allows me to attach any documents.
>
> Here are his version/build/OS, details.
>
> "This is not a TS environment. It's Windows XP SP2 applied with Outlook
> 2003 SP2 (build 11.6568.6568). I was using the File, New, internet fax
> option to create the mail."
>
> Please help and advise if you need additional information.
> Sincerely,
>
> Russenia D.
> Venali Support Team
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