Thank you for your reply,
The email specifically states:
"This is Tina with Microsoft Windows Live One Care Non-Technical Support.
I am just following up regarding your One Care case xxxxxxxxxx.
Let me know if your issue is resolved by replying to this email"
I am only reporting this because it is a bit confusing.
Tony
"StephenB" <sboots[ at ]mvps.org> wrote in message
news:luc38319ucleg49de22c20trqi8c4sh7ar[ at ]4ax.com...
[Quoted Text] > "Tony Linguini" <tonysoprano[ at ]nospam.inland.com> wrote: > >>I had a case where One Care would not stay open to access settings, and >>contacted support and was instructed to reinstall. I followed instructions >>and it resolved the problem. >> >>I received several subsequent emails to "reply" to the email but when >>doing >>so there is no return address when I selected reply. I cut and pasted the >>address in the body, and replied. I called the toll-free number and spent >>10 >>minutes on the phone trying to explain. I was told (with an accent) that >>issue isn't something they think is an issue. >> >>I just would like someone to know that the reply doesn't work properly. >>Thank you. > > Hi, Tony. Thanks for reporting this. Typically, you should respond the > support > emails by forwarding the message to the address of the tech who includes > their > email address in the message body. > > -steve > > -- > Stephen Boots sboots[ at ]mvps.org > Microsoft MVP - Windows Live > Windows Live OneCare Forum Moderator > http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2
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