Greetings Apurva,
Yes. In order to use Remote Assistance on Windows Live Messenger in XP you need Windows
Messenger (not Live) installed also.
You can grab Windows Messenger from here:
http://microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774
After this, Remote Assistance should work fine within Windows Live Messenger.
--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--
"Apurva Sharan" <Apurva Sharan[ at ]discussions.microsoft.com> wrote in message
news:45309324-2B59-48E6-8E71-A4BA33FE4CB6[ at ]microsoft.com...
[Quoted Text] > Hi,
>
> Both my dad and I have installed Windows Live Messenger 8.5 BETA. We
> installed this so that my dad could use the "Remote Assistance" service from
> his PC and I could fix up his PC remotely. But everytime he tries to initiate
> remote-assistance, he gets an error that indicates that he needs to upgrade
> his Windows Live Messenger installation. Both of us are using the same
> version downloaded from the same URL and initiated the download at the SAME
> TIME so we are absolutely sure that we have the same package on both our
> machines. So this error looks very silly...
>
> Are there some other dependencies that need to be taken care on his PC to
> get the WLM working with Remote Assistance??
>
> Regards,
> Apurva
>
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