problem with msinfo32.exe lonely_2006 12.07.2007 18:40:00 Whenever I type ''msinfo32.exe'' on run and hit enter ''help and support'' page opens instead of ''system information''....can anyone help me to solve this problem? I am using windows xp.

RE: problem with msinfo32.exe Patti MacLeod 12.07.2007 21:16:02 Hi lonely -2006, The problem you are describing is often attributable to a missing index.dat file in the WINDOWS\pchealth\helpctr\OfflineCache folder. If you have access to another computer running the same version of WINXP, and that computer is not experiencing the same problem, copy the index.dat file from the above-mentioned folder into the same folder on the "problem" computer using whatever means is easiest for you (eg., network, floppy, USB drive, etc.) Regards, -- Patti MacLeod Microsoft MVP - Windows Shell/User "lonely_2006" wrote: [Quoted Text] > Whenever I type ''msinfo32.exe'' on run and hit enter ''help and support'' > page opens instead of ''system information''....can anyone help me to solve > this problem? > I am using windows xp. > >

RE: problem with msinfo32.exe lonely_2006 13.07.2007 05:36:00 -- windows xp laptop user "Patti MacLeod" wrote: [Quoted Text] > Hi lonely -2006, > > The problem you are describing is often attributable to a missing index.dat > file in the WINDOWS\pchealth\helpctr\OfflineCache folder. If you have access > to another computer running the same version of WINXP, and that computer is > not experiencing the same problem, copy the index.dat file from the > above-mentioned folder into the same folder on the "problem" computer using > whatever means is easiest for you (eg., network, floppy, USB drive, etc.) > > > > Regards, > > -- > Patti MacLeod > Microsoft MVP - Windows Shell/User > > > "lonely_2006" wrote: > > > Whenever I type ''msinfo32.exe'' on run and hit enter ''help and support'' > > page opens instead of ''system information''....can anyone help me to solve > > this problem? > > I am using windows xp. > > > >Thank you very much for your response but if I don't have another computer then how can I solve the problem?

RE: problem with msinfo32.exe Patti MacLeod 13.07.2007 13:42:07 You could email me (remove the "nospam" in my email address) requesting it, and I'll attach and send it to you, or you could download it from Response #5 in this thread at TechSupportGuy's forum: http://forums.techguy.org/windows-nt-2000-xp/380596-solved-system-information-help-support.html (I have downloaded the zipped file and ran a few AV/malware scans on it, all report negative findings, but it's up to you whether you want to trust it or not) The zipped file contains the index.dat file and a readme file. Another option would be to copy it from a friend/relative/coworker's computer. Regards, -- Patti MacLeod Microsoft MVP - Windows Shell/User "lonely_2006" wrote: [Quoted Text] >Thank you very much for your response but if I don't have another computer then how can I solve the problem?

RE: problem with msinfo32.exe lonely_2006 13.07.2007 15:06:05 -- windows xp laptop user "Patti MacLeod" wrote: [Quoted Text] > You could email me (remove the "nospam" in my email address) requesting it, > and I'll attach and send it to you, or you could download it from Response #5 > in this thread at TechSupportGuy's forum: > http://forums.techguy.org/windows-nt-2000-xp/380596-solved-system-information-help-support.html > (I have downloaded the zipped file and ran a few AV/malware scans on it, all > report negative findings, but it's up to you whether you want to trust it or > not) > The zipped file contains the index.dat file and a readme file. > > Another option would be to copy it from a friend/relative/coworker's computer. > > > > Regards, > > -- > Patti MacLeod > Microsoft MVP - Windows Shell/User > > > "lonely_2006" wrote: > > >Thank you very much for your response but if I don't have another computer then how can I solve the problem? Thank you very much sir.I have done what you adviced and now the problem is solved.Thanks again. Regards lonely_2006

RE: problem with msinfo32.exe Patti MacLeod 13.07.2007 15:58:07 You're welcome :-) Regards, -- Patti MacLeod Microsoft MVP - Windows Shell/User "lonely_2006" wrote: [Quoted Text] > Thank you very much sir.I have done what you adviced and now the problem is > solved.Thanks again. > > Regards > lonely_2006