Remote Assistance - Helper can only view screen. Bravos 13.07.2007 12:52:03 I am using XP Pro. Sent Remote Assistance request via email. Helper obtained access OK but can only view screen. I can see no menu options that give them control. Helper is using Win2000. Is this the problem i.e. we are trying to do something which is not possible - or is there some setting I have missed? Regards

Re: Remote Assistance - Helper can only view screen. "Margah" <whinnypostbijhotmail.com> 13.07.2007 13:38:38 Hello Bravos I don't use Win2000 of XP Pro but when I as helper receive a helprequest in XP Home I can in the upper left corner of the screen which contains the screen of the demander overtake the controls After given permission by the helpasker I can take over the controls. Perhaps this will work for your OS as well. Kind regards "Bravos" <Bravos[ at ]discussions.microsoft.com> schreef in bericht news:A5FE7010-D378-495B-A122-78DB50FD9F7B[ at ]microsoft.com... [Quoted Text] >I am using XP Pro. > Sent Remote Assistance request via email. > Helper obtained access OK but can only view screen. > I can see no menu options that give them control. > > Helper is using Win2000. Is this the problem i.e. we are trying to do > something which is not possible - or is there some setting I have missed? > > Regards > -- Posted by news://news.nb.nu (http://www.nb.nu)

Re: Remote Assistance - Helper can only view screen. "SingaporeWebDesign" <SingaporeWebDesign_ng2[ at ]bootstrike.com> 13.07.2007 13:39:48 Hello, Not a solution, but you can avoid using Remote Assistance (its a pain with firewalls and customizability) and use the free Crossloop instead http://www.crossloop.com -- Singapore Web Design http://www.bootstrike.com/Webdesign/ Singapore Web Hosting http://www.bootstrike.com/WinXP/faq.html Windows XP FAQ "Bravos" <Bravos[ at ]discussions.microsoft.com> wrote in message news:A5FE7010-D378-495B-A122-78DB50FD9F7B[ at ]microsoft.com... [Quoted Text] >I am using XP Pro. > Sent Remote Assistance request via email. > Helper obtained access OK but can only view screen. > I can see no menu options that give them control. > > Helper is using Win2000. Is this the problem i.e. we are trying to do > something which is not possible - or is there some setting I have missed? > > Regards >

Re: Remote Assistance - Helper can only view screen. Bravos 13.07.2007 13:44:00 "Margah" wrote: [Quoted Text] > Hello Bravos > I don't use Win2000 of XP Pro but when I as helper receive a helprequest in > XP Home > I can in the upper left corner of the screen which contains the screen of > the demander > overtake the controls After given permission by the helpasker I can take > over the controls. > > Perhaps this will work for your OS as well. > > Kind regards > > > "Bravos" <Bravos[ at ]discussions.microsoft.com> schreef in bericht > news:A5FE7010-D378-495B-A122-78DB50FD9F7B[ at ]microsoft.com... > >I am using XP Pro. > > Sent Remote Assistance request via email. > > Helper obtained access OK but can only view screen. > > I can see no menu options that give them control. > > > > Helper is using Win2000. Is this the problem i.e. we are trying to do > > something which is not possible - or is there some setting I have missed? > > > > Regards > > > > > -- > Posted by news://news.nb.nu (http://www.nb.nu) > Thanks for the heads up. I will pass on to my Helper and let you know the result.

Re: Remote Assistance - Helper can only view screen. Bravos 13.07.2007 14:04:01 "SingaporeWebDesign" wrote: [Quoted Text] > Hello, > > Not a solution, but you can avoid using Remote Assistance (its a pain with > firewalls and customizability) and use the free Crossloop instead > http://www.crossloop.com > > -- > Singapore Web Design > http://www.bootstrike.com/Webdesign/ > Singapore Web Hosting > http://www.bootstrike.com/WinXP/faq.html > Windows XP FAQ > > "Bravos" <Bravos[ at ]discussions.microsoft.com> wrote in message > news:A5FE7010-D378-495B-A122-78DB50FD9F7B[ at ]microsoft.com... > >I am using XP Pro. > > Sent Remote Assistance request via email. > > Helper obtained access OK but can only view screen. > > I can see no menu options that give them control. > > > > Helper is using Win2000. Is this the problem i.e. we are trying to do > > something which is not possible - or is there some setting I have missed? > > > > Regards > > > > Margah, Yes, now he has opened his eyes it works fine. Thank you. Singapore, Thanks for the alternative - unfortunately, it seems to have the same problem as Remote Assistance: "Explicit permission is required before any screen images are sent to a remote computer." In this case I want to give my helper permssion to work while I am not present. Both RA and Crossloop require explicit permission. Is Remote Desktop the solution to this? Regards

Re: Remote Assistance - Helper can only view screen. Elmo <elmogeek[ at ]iglou.invalid> 13.07.2007 18:50:20 Bravos wrote: [Quoted Text] > > "SingaporeWebDesign" wrote: > >> Hello, >> >> Not a solution, but you can avoid using Remote Assistance (its a pain with >> firewalls and customizability) and use the free Crossloop instead >> http://www.crossloop.com >> >> -- >> Singapore Web Design >> http://www.bootstrike.com/Webdesign/ >> Singapore Web Hosting >> http://www.bootstrike.com/WinXP/faq.html >> Windows XP FAQ >> >> "Bravos" <Bravos[ at ]discussions.microsoft.com> wrote in message >> news:A5FE7010-D378-495B-A122-78DB50FD9F7B[ at ]microsoft.com... >>> I am using XP Pro. >>> Sent Remote Assistance request via email. >>> Helper obtained access OK but can only view screen. >>> I can see no menu options that give them control. >>> >>> Helper is using Win2000. Is this the problem i.e. we are trying to do >>> something which is not possible - or is there some setting I have missed? >>> >>> Regards >>> >> > Margah, > Yes, now he has opened his eyes it works fine. Thank you. > > Singapore, > Thanks for the alternative - unfortunately, it seems to have the same > problem as Remote Assistance: "Explicit permission is required before any > screen images are sent to a remote computer." > In this case I want to give my helper permssion to work while I am not > present. Both RA and Crossloop require explicit permission. > > Is Remote Desktop the solution to this? > > Regards You can probably set that up with Netmeeting, which is on most Windows versions before Vista. It's a Remote Desktop feature you turn on within Netmeeting. -- Joe =o)

Re: Remote Assistance - Helper can only view screen. "Gary S. Terhune" <none> 13.07.2007 19:10:23 Yes, Remote Desktop is the solution, provided your XP is Windows XP Professional, not Home Edition. There are also third-party solutions that do not require action on your part to permit access. I have no recommendations. -- Gary S. Terhune MS-MVP Shell/User www.grystmill.com "Bravos" <Bravos[ at ]discussions.microsoft.com> wrote in message news:942237B5-4719-4F5C-8114-FD96884CE344[ at ]microsoft.com... [Quoted Text] > > > "SingaporeWebDesign" wrote: > >> Hello, >> >> Not a solution, but you can avoid using Remote Assistance (its a pain >> with >> firewalls and customizability) and use the free Crossloop instead >> http://www.crossloop.com >> >> -- >> Singapore Web Design >> http://www.bootstrike.com/Webdesign/ >> Singapore Web Hosting >> http://www.bootstrike.com/WinXP/faq.html >> Windows XP FAQ >> >> "Bravos" <Bravos[ at ]discussions.microsoft.com> wrote in message >> news:A5FE7010-D378-495B-A122-78DB50FD9F7B[ at ]microsoft.com... >> >I am using XP Pro. >> > Sent Remote Assistance request via email. >> > Helper obtained access OK but can only view screen. >> > I can see no menu options that give them control. >> > >> > Helper is using Win2000. Is this the problem i.e. we are trying to do >> > something which is not possible - or is there some setting I have >> > missed? >> > >> > Regards >> > >> >> > Margah, > Yes, now he has opened his eyes it works fine. Thank you. > > Singapore, > Thanks for the alternative - unfortunately, it seems to have the same > problem as Remote Assistance: "Explicit permission is required before any > screen images are sent to a remote computer." > In this case I want to give my helper permssion to work while I am not > present. Both RA and Crossloop require explicit permission. > > Is Remote Desktop the solution to this? > > Regards >