OWA refuses to work when within RWW mbuck[ at ]jratsecurity.com 04.07.2007 13:16:38 Hi, I've been using OWA for some time and all has been well. Recently though, I started using RWW. Everything works fine, but I had to do the registry hack to get the OWA button to appear within RWW. It's now there, but just says "Cannot find server or DNS Error" when it's executed. All proper ports are forwarded, and I'll stress again, I can access OWA via http://server/exchange both locally and externally. I have tried accessing OWA via RWW locally, but that doesn't work. Running out of ideas. Please can somebody offer assistance? Regards, Matt

RE: OWA refuses to work when within RWW v-robeli[ at ]online.microsoft.com (Robert Li [MSFT]) 05.07.2007 10:18:20 Hello Matt, Thanks for posting in our newsgroup. From your description, I know that when you click "Read my company e-mail" link in RWW, you get "Cannot find server or DNS Error" error. But you can visit OWA via http://server/exchange both locally and externally. If I am off-base, please don't hesitate to let me know. Please let me know the following to make the situation more clearly: 1. Do all users have the same problem? 2. You said you can access OWA via http://server/exchange, will this URL be redirected to a SSL site when you see the logon screen? By default, SBS requires SSL to visit OWA from Internet. Based on my experience, please take the following steps to see if the problem can be resolved: Step 1: Please rerun the CEICW wizard. This helps us to configure network and IIS settings correct. More information: 825763 How to configure Internet access in Windows Small Business Server 2003 http://support.microsoft.com/?id=825763 Step 2: Please create a new newer with administrative permission, can the problem be produced? Please also help me collect the following information for further research: 1. Screen shot of the error message when you click the link. 2. Gather IIS log: 1) Open IIS snap-in. 2) Right click Default Web Site and click Properties. 3) Uncheck the "Enable Logging" box and click Apply. 4) Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files to a backup location. 5) Check "Enable Logging" box and click OK. 6) Run IISReset command. 7) Reproduce the problem and send the log file in C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research. 3. Gather IIS Metabase: 1) Download the IIS Resource Kit tools from the following page: http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73- B628-ADE629C89499&displaylang=en 2) Install it, run MBExplorer (Metabase Explorer) 3) Right click the "LM" node and choose "Export to file". 4) Specify a file name, specify the password and finish the export. 5) Send the file and the password to v-robeli[ at ]microsoft.com with subject: 39788480-OWA refuses to work when within RWW. I am looking forward to hear from you. If you need further assistance, please don't hesitate to let me know. Best regards, Robert Li(MSFT) Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ===================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue. Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner. For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers. Any input or comments in this thread are highly appreciated. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- <From: mbuck[ at ]jratsecurity.com <Newsgroups: microsoft.public.windows.server.sbs <Subject: OWA refuses to work when within RWW <Date: Wed, 04 Jul 2007 06:16:38 -0700 <Organization: http://groups.google.com <Lines: 20 <Message-ID: <1183554998.586492.87040[ at ]q75g2000hsh.googlegroups.com> <NNTP-Posting-Host: 77.96.171.244 <Mime-Version: 1.0 <Content-Type: text/plain; charset="iso-8859-1" <X-Trace: posting.google.com 1183554998 9420 127.0.0.1 (4 Jul 2007 13:16:38 GMT) <X-Complaints-To: groups-abuse[ at ]google.com <NNTP-Posting-Date: Wed, 4 Jul 2007 13:16:38 +0000 (UTC) <User-Agent: G2/1.0 <X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4,gzip(gfe),gzip(gfe) <Complaints-To: groups-abuse[ at ]google.com <Injection-Info: q75g2000hsh.googlegroups.com; posting-host=77.96.171.244; < posting-account=GAwG6g0AAAApad6njyaJlJ0cbYBd9HA- <Bytes: 1650 <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!news-out. cwix.com!newsfeed.cwix.com!newscon02.news.prodigy.net!prodigy.net!border1.nn tp.dca.giganews.com!nntp.giganews.com!postnews.google.com!q75g2000hsh.google groups.com!not-for-mail <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:48145 <X-Tomcat-NG: microsoft.public.windows.server.sbs < <Hi, < <I've been using OWA for some time and all has been well. Recently <though, I started using RWW. Everything works fine, but I had to do <the registry hack to get the OWA button to appear within RWW. It's now <there, but just says "Cannot find server or DNS Error" when it's <executed. < <All proper ports are forwarded, and I'll stress again, I can access <OWA via http://server/exchange both locally and externally. < <I have tried accessing OWA via RWW locally, but that doesn't work. < <Running out of ideas. Please can somebody offer assistance? < <Regards, < < <Matt < <

Re: OWA refuses to work when within RWW mbuck[ at ]jratsecurity.com 05.07.2007 10:28:34 Hi Robert, Thanks for your response. I solved the issue late last night by running the CEICW wizard. It turns out, that on this particular server, the engineer who installed it had never run CEICW originally! Sorry for wasting the groups time. Rgds. Matt

Re: OWA refuses to work when within RWW v-robeli[ at ]online.microsoft.com (Robert Li [MSFT]) 06.07.2007 10:58:00 Hi Matt, Thanks for your reply. I am glad to know the problem is resolved. You did good gob. I'd like to give you the following information for your reference. Exchange Server 2003 and Outlook Web Access Issue http://www.microsoft.com/exchange/support/e2k3owa.mspx 319878 XWEB: How to Make Outlook Web Access the Default Web Site http://support.microsoft.com/?id=319878 How to reset the default virtual directories that are required to provide Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access services in Exchange Server 2003 http://support.microsoft.com/kb/883380 "HTTP 500 - Internal Server Error" Error Message When You Use Outlook Web Access to Connect to Your Microsoft Exchange Server 2003 Mailbox http://support.microsoft.com/default.aspx?scid=kb;en-us;829167 If you have any questions in further, please don't hesitate to post in our newsgroup Best regards, Robert Li(MSFT) Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ===================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue. Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner. For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers. Any input or comments in this thread are highly appreciated. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- <From: mbuck[ at ]jratsecurity.com <Newsgroups: microsoft.public.windows.server.sbs <Subject: Re: OWA refuses to work when within RWW <Date: Thu, 05 Jul 2007 03:28:34 -0700 <Organization: http://groups.google.com <Lines: 14 <Message-ID: <1183631314.850170.257470[ at ]m36g2000hse.googlegroups.com> <References: <1183554998.586492.87040[ at ]q75g2000hsh.googlegroups.com> < <xiS2S3uvHHA.1568[ at ]TK2MSFTNGHUB02.phx.gbl> <NNTP-Posting-Host: 77.96.171.244 <Mime-Version: 1.0 <Content-Type: text/plain; charset="us-ascii" <X-Trace: posting.google.com 1183631315 3061 127.0.0.1 (5 Jul 2007 10:28:35 GMT) <X-Complaints-To: groups-abuse[ at ]google.com <NNTP-Posting-Date: Thu, 5 Jul 2007 10:28:35 +0000 (UTC) <In-Reply-To: <xiS2S3uvHHA.1568[ at ]TK2MSFTNGHUB02.phx.gbl> <User-Agent: G2/1.0 <X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4,gzip(gfe),gzip(gfe) <Complaints-To: groups-abuse[ at ]google.com <Injection-Info: m36g2000hse.googlegroups.com; posting-host=77.96.171.244; < posting-account=GAwG6g0AAAApad6njyaJlJ0cbYBd9HA- <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed. cw.net!cw.net!news-FFM2.ecrc.de!news.glorb.com!postnews.google.com!m36g2000h se.googlegroups.com!not-for-mail <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:48331 <X-Tomcat-NG: microsoft.public.windows.server.sbs < <Hi Robert, < <Thanks for your response. I solved the issue late last night by <running the CEICW wizard. It turns out, that on this particular <server, the engineer who installed it had never run CEICW originally! < <Sorry for wasting the groups time. < <Rgds. < < <Matt < < <