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The following message appears when trying to access the company internal
website or the remote web workplace:
"Server Application Unavailable
The web application you are attempting to access on this web server is
currently unavailable. Please hit the "Refresh" button in your web browser
to retry your request.
Administrator Note: An error message detailing the cause of this specific
request failure can be found in the application event log of the web server.
Please review this log entry to discover what caused this error to occur."
Where are the logs it is talking about and how do I fix this?
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Hello Rich,
Thanks for posting in our newsgroup.
From your description, I know that when you visit Companyweb and RWW, you
get the error
"Server Application Unavailable
The web application you are attempting to access on this web server is
currently unavailable. Please hit the "Refresh" button in your web browser
to retry your request."
If I am off-base, please don't hesitate to let me know.
Rich, please understand that our newsgroup is an issue based service,
meaning we usually respond to one question/issue per post. This will lessen
the confusion for both of us, as well as ensure that our results are
accurate and not a result of a test for a different question. Since we're
not sure whether these issues are related, I suggest we focus on the first
question in this post. If the 2nd problem persists after we resolve the 1st
one, please open a new post here for further discussion.
Here we will focus on companyweb issue first.
Please let me know the following to make the situation more clearly:
1. When do you visit companyweb? Please try on SBS server, will the same
issue occur?
2. Can you visit other sites such as OWA?
Please take the following steps to see if the problem can be resolved:
Step 1: This is caused by some incorrect setting in Microsoft .Net
Framework 1.1.
To resolve this, please check the following:
1. Click Start - Administrative Tools - Microsoft .Net Framework 1.1 Wizards
2. Click Adjust .NET Security
3. Select "Make changes to this computer" and click Next.
4. Set all levels back to default. To do this, select My Computer and then
click
the Default Level button.
5. Repeat for 'Local Intranet', 'Internet', 'Trusted Sites', and 'Untrusted
Sites'.
6. Click Next and Finish
7. Run iisreset.
Step 2: Please rerun the CEICW, this helps us to cofigure network
conrrectly:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763
Step 3: Please ensure in IIS the following web sites is running:
1. Open Internet Information Services Manger.
2. Migrate to SBSSERVER/Web Sites.
3. Check if Default Web Site and Company is running.
4. If not, please right click and select Start.
Step 4: Please check the identity for the application pool, follow these
steps:
1. On the SBS server, click Start, click Run, type "inetmgr" and click OK.
2. Expand your server\Application Pools, right-click DefaultAppPool and
click Properties.
3. On the Identity tab, select Network Service on the Predefined accounts
list.
4. Click OK.
Step 5: 1. All Windows Small Business Server Website and Virtual
Directories work only with .Net Framework 1.1.
If you use ASP.2.0, please check at to .Net Framework 1.1.
- Default website
- Exchange (OWA)
- Remote (RWW)
- ActiveSync
- OMA and all
- Companyweb
- SharePoint Central Administration
If the problem persists, please help me collect the following information
for further research:
1. MPS Report
1) Download MPS report tool from:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE
2) Run the MPSRPT_SETUPPerf.exe on the server box.
3) Wait for 10~15 minutes.
4) Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Setup\Reports\cab\
5) Send the .cab file to us.
2. Gather IIS log:
1) Open IIS snap-in.
2) Right click Default Web Site and click Properties.
3) Uncheck the "Enable Logging" box and click Apply.
4) Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files to
a backup location.
5) Check "Enable Logging" box and click OK.
6) Run IISReset command.
7) Reproduce the problem and send the log file in
C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.
3. Gather IIS Metabase:
1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
2) Install it, run MBExplorer (Metabase Explorer)
3) Right click the "LM" node and choose "Export to file".
4) Specify a file name, specify the password and finish the export.
5) Send the file and the password to v-robeli[ at ]microsoft.com with subject:
39846401-Server Application Unavailable.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
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<From: =?Utf-8?B?UmljaA==?= <Rich[ at ]discussions.microsoft.com>
<Subject: Server Application Unavailable
<Date: Tue, 10 Jul 2007 08:28:03 -0700
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<The following message appears when trying to access the company internal
<website or the remote web workplace:
<
<"Server Application Unavailable
<The web application you are attempting to access on this web server is
<currently unavailable. Please hit the "Refresh" button in your web
browser
<to retry your request.
<
<Administrator Note: An error message detailing the cause of this specific
<request failure can be found in the application event log of the web
server.
<Please review this log entry to discover what caused this error to occur."
<
<
<Where are the logs it is talking about and how do I fix this?
<
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Thanks for the reply. The first step about reseting the default levels fixed
both problems. I will hang on to your reply in case anything else go wrongs.
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Hi Rich,
Thanks for your reply.
I am glad to know the problem is resolved. I'd like to make a summary here:
Problem: When you visit Companyweb and RWW, you get the error
"Server Application Unavailable The web application you are attempting to
access on this web server is currently unavailable. Please hit the
"Refresh" button in your web browser to retry your request."
Cause: This is caused by some incorrect setting in Microsoft .Net Framework
1.1.
Solution:
1. Click Start - Administrative Tools - Microsoft .Net Framework 1.1 Wizards
2. Click Adjust .NET Security
3. Select "Make changes to this computer" and click Next.
4. Set all levels back to default. To do this, select My Computer and then
click the Default Level button.
5. Repeat for 'Local Intranet', 'Internet', 'Trusted Sites', and 'Untrusted
Sites'.
6. Click Next and Finish
7. Run iisreset.
For future postings, I would like to list the following information as a
guideline when submitting new posts in the future. This information will
help us to understand the issue and situation more quickly. Thank you!
1. Has the server/client/product ever worked?
2. If so, what changed?
3. What service packs and updates were applied?
4. What are the steps to reproduce the problem?
5. Does it happen the same way on any other systems?
6. Please provide the exact error message with any screenshots, if possible.
If you need any assistance in the future, please feel free to post in our
newsgroup.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<Thread-Topic: Server Application Unavailable
<thread-index: AcfD2q/n9BYzUxgsRd6HOOy5Dj+feg==
<X-WBNR-Posting-Host: 207.46.19.197
<From: =?Utf-8?B?UmljaA==?= <Rich[ at ]discussions.microsoft.com>
<References: <6E379BD6-FB75-41BB-ACD0-D3A524AD7A5F[ at ]microsoft.com>
<4$9fYy4wHHA.4308[ at ]TK2MSFTNGHUB02.phx.gbl>
<Subject: RE: Server Application Unavailable
<Date: Wed, 11 Jul 2007 09:44:02 -0700
<Lines: 2
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<NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Thanks for the reply. The first step about reseting the default levels
fixed
<both problems. I will hang on to your reply in case anything else go
wrongs.
<
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