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Hi you all;
I have a SBS 2003 running a small intranet in my office. There are seven
other computers running xp pro I can connect to the server from the other
pc’s running either rdc or rww. I can even connect to the server from
computers outside my intranet within the office. I have setup all the
necessary ports in the router for RDC (3389, 4125, 443) and checked the
firewall to allow the ports for connection. I have one laptop I use to
connect to the server in the office, but the same laptop does not connect
from home. By accident, I found that having one computer on outside my
intranet in the office I can easily connect to the server from home. This
computer was used before to connect to another office running Real VNC
software. I checked all the network card settings in this computer against my
server to match it all and still I cannot make from home. Help please
Thanks.
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This is a multi-part message in MIME format.
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Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: quoted-printable
Do a simple test. Can you telnet port 4125?
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on =
http://www.ChicagoTech.net=20
How to Setup Windows, Network, VPN & Remote Access on =
http://www.HowToNetworking.com=20
"Jorgito" <Jorgito[ at ]discussions.microsoft.com> wrote in message =
news:45FFB50C-B8D3-4B33-9027-35C82020598B[ at ]microsoft.com...
Hi you all;
I have a SBS 2003 running a small intranet in my office. There are =
seven=20
other computers running xp pro I can connect to the server from the =
other=20
pc=E2=80=99s running either rdc or rww. I can even connect to the =
server from=20
computers outside my intranet within the office. I have setup all the=20
necessary ports in the router for RDC (3389, 4125, 443) and checked =
the=20
firewall to allow the ports for connection. I have one laptop I use to =
connect to the server in the office, but the same laptop does not =
connect=20
from home. By accident, I found that having one computer on outside my =
intranet in the office I can easily connect to the server from home. =
This=20
computer was used before to connect to another office running Real VNC =
software. I checked all the network card settings in this computer =
against my=20
server to match it all and still I cannot make from home. Help please
Thanks.
------=_NextPart_000_0027_01C78DCB.A6B18DC0
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charset="Utf-8"
Content-Transfer-Encoding: quoted-printable
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<BODY bgColor=3D#ffffff>
<DIV>Do a simple test. Can you telnet port 4125?</DIV>
<DIV><BR>Bob Lin, MS-MVP, MCSE & CNE<BR>Networking, Internet, =
Routing, VPN=20
Troubleshooting on <A=20
href=3D"http://www.ChicagoTech.net">http://www.ChicagoTech.net</A> =
<BR>How to=20
Setup Windows, Network, VPN & Remote Access on <A=20
href=3D"http://www.HowToNetworking.com">http://www.HowToNetworking.com</A=
[Quoted Text] > </DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Jorgito" <<A=20
=
href=3D"mailto:Jorgito[ at ]discussions.microsoft.com">Jorgito[ at ]discussions.mic=
rosoft.com</A>>=20
wrote in message <A=20
=
href=3D"news:45FFB50C-B8D3-4B33-9027-35C82020598B[ at ]microsoft.com">news:45F=
FB50C-B8D3-4B33-9027-35C82020598B[ at ]microsoft.com</A>...</DIV>Hi=20
you all;<BR>I have a SBS 2003 running a small intranet in my office. =
There are=20
seven <BR>other computers running xp pro I can connect to the server =
from the=20
other <BR>pc=E2=80=99s running either rdc or rww. I can even connect =
to the server=20
from <BR>computers outside my intranet within the office. I have setup =
all the=20
<BR>necessary ports in the router for RDC (3389, 4125, 443) and =
checked the=20
<BR>firewall to allow the ports for connection. I have one laptop I =
use to=20
<BR>connect to the server in the office, but the same laptop does not =
connect=20
<BR>from home. By accident, I found that having one computer on =
outside my=20
<BR>intranet in the office I can easily connect to the server from =
home. This=20
<BR>computer was used before to connect to another office running Real =
VNC=20
<BR>software. I checked all the network card settings in this computer =
against=20
my <BR>server to match it all and still I cannot make from home. Help=20
please<BR>Thanks.<BR></BLOCKQUOTE></BODY></HTML>
------=_NextPart_000_0027_01C78DCB.A6B18DC0--
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Hi Robert;
Thank you for the answer. although, I did telnet port 4125 and get this
message:
could not open connection to the host on port 23. Connect failed.
"Robert L [MVP - Networking]" wrote:
[Quoted Text] > Do a simple test. Can you telnet port 4125? > > Bob Lin, MS-MVP, MCSE & CNE > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com > "Jorgito" <Jorgito[ at ]discussions.microsoft.com> wrote in message news:45FFB50C-B8D3-4B33-9027-35C82020598B[ at ]microsoft.com... > Hi you all; > I have a SBS 2003 running a small intranet in my office. There are seven > other computers running xp pro I can connect to the server from the other > pc’s running either rdc or rww. I can even connect to the server from > computers outside my intranet within the office. I have setup all the > necessary ports in the router for RDC (3389, 4125, 443) and checked the > firewall to allow the ports for connection. I have one laptop I use to > connect to the server in the office, but the same laptop does not connect > from home. By accident, I found that having one computer on outside my > intranet in the office I can easily connect to the server from home. This > computer was used before to connect to another office running Real VNC > software. I checked all the network card settings in this computer against my > server to match it all and still I cannot make from home. Help please > Thanks |
|
"Jorgito" wrote:
[Quoted Text] > Hi Robert;
> Thank you for the answer. although, I did telnet port 4125 and get this
> message:
> could not open connection to the host on port 23. Connect failed. Later I realized telnet service was not started in the server. So I did start telnet service, and now the message I get whenever wanto to connect is this; "failure initializing the telnet session. Shell process may not have been launched.
Telnet server has closed the connection.
Connection to host lost."
>
> "Robert L [MVP - Networking]" wrote:
>
> > Do a simple test. Can you telnet port 4125?
> >
> > Bob Lin, MS-MVP, MCSE & CNE
> > Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
> > How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
> > "Jorgito" <Jorgito[ at ]discussions.microsoft.com> wrote in message news:45FFB50C-B8D3-4B33-9027-35C82020598B[ at ]microsoft.com...
> > Hi you all;
> > I have a SBS 2003 running a small intranet in my office. There are seven
> > other computers running xp pro I can connect to the server from the other
> > pc’s running either rdc or rww. I can even connect to the server from
> > computers outside my intranet within the office. I have setup all the
> > necessary ports in the router for RDC (3389, 4125, 443) and checked the
> > firewall to allow the ports for connection. I have one laptop I use to
> > connect to the server in the office, but the same laptop does not connect
> > from home. By accident, I found that having one computer on outside my
> > intranet in the office I can easily connect to the server from home. This
> > computer was used before to connect to another office running Real VNC
> > software. I checked all the network card settings in this computer against my
> > server to match it all and still I cannot make from home. Help please
> > Thanks
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Hi Jorgito,
Thanks for posting here.
From the description, I understand the issue is that you cannot connect to
SBS server from home via RDC or RWW. If I am off base, please don't
hesitate to let me know.
Let us refer to the following steps to troubleshoot the issue:
I am not sure how you use RDC, Please first open http://SBSserver/remote,
RWW can be accessed?
In addition,you should use telnet public ip 4125,not telnet public ip. If
you don't specify port,by default,It points to 23. But we should check
4125,not 23
I appreciate your time. I am happy to be of assistance and look forward to
your reply.
Have a nice day!
Best regards,
Jacky Luo (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
====================================================
PLEASE NOTE: The partner managed newsgroups are provided to
assist with break/fix issues and simple how to questions.
We also love to hear your product feedback! Let us know what you think by
posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
====================================================
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
====================================================
|
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Hi Jacky,
thanks for your answer. by the way, the link you gave is dead.
you are correct, I cannot connect to my server from home despite all the
configurations I mentioned before. Also I did specify the port 4125 in the
telnet test and resolved nothing. I use RDC in my client computer by pointing
to start menu/all programs/ accesories/ communications/ RDC. when rdc opens I
type the static IP address, fill in the pertaining information and i does not
connect
""Jacky Luo [MSFT]"" wrote:
[Quoted Text] > Hi Jorgito, > > > Thanks for posting here. > > From the description, I understand the issue is that you cannot connect to > SBS server from home via RDC or RWW. If I am off base, please don't > hesitate to let me know. > > Let us refer to the following steps to troubleshoot the issue: > > I am not sure how you use RDC, Please first open http://SBSserver/remote, > RWW can be accessed? > > In addition,you should use telnet public ip 4125,not telnet public ip. If > you don't specify port,by default,It points to 23. But we should check > 4125,not 23 > > > I appreciate your time. I am happy to be of assistance and look forward to > your reply. > > > Have a nice day! > > Best regards, > > Jacky Luo (MSFT) > Microsoft CSS Online Newsgroup Support > > Get Secure! - www.microsoft.com/security > ==================================================== > PLEASE NOTE: The partner managed newsgroups are provided to > assist with break/fix issues and simple how to questions. > We also love to hear your product feedback! Let us know what you think by > posting > > from the web interface: Partner Feedback > from your newsreader: microsoft.private.directaccess.partnerfeedback. > > We look forward to hearing from you! > ==================================================== > When responding to posts, please "Reply to Group" via your newsreader > so that others may learn and benefit from this issue. > ==================================================== > This posting is provided "AS IS" with no warranties, and confers no rights. > ==================================================== > > |
|
Hi Jorgito,
Thanks for posting back.
Please first open http://FQDN/remote, RWW can be accessed?
Note:The FQDN means public domain name of your SBS server.
1.In addition,Please disable windows firewall or other third party firewall
to see if it helps.
2.If issue persists,Please perform clean boot.
Clean boot
===========
1. Click Start -> Run
2. Input msconfig and click OK.
3. Click Service Tab and check Hide all Microsoft Services and click
Disable All.
4. Click Startup Tab and click Disable All.
5. Click OK and reboot the computer and test again.
In addition,It is possible ISP have blocked the 4125 network traffic.
If issue persists,Please help me collect Netmon Trace Log on both these two
machines(problematic client and SBS server)
==================
a. Download and install netmon2 on these two machines(problematic client
and SBS server).
1) Download the ZIP file at
ftp://ftp.microsoft.com/pss/tools/netmon/netmon2.zip (about 4MB).
2) Extract the files in netmon2.zip to a folder:
[Note] The password is trace. The installation will fail if you directly
run the execute file within netmon2.zip.
How to record network traffic
-----------------------------------------
1. Start Netmon from "Administrative Tools > Network Analysis Tools >
Network
Monitor"
2. You will see the Select a network window. On problematic client, select
the local network adapter,On SBS server,select the external NIC.
3. Click Buffer Settings on the Capture menu, set the Buffer Size (MB) to 50
4. Click "Capture > Start" to start record network traffic
5. On problematic client, RDC to SBS server
6. When you notice the connection fails, switch back to Netmon, click "Stop
and
View" on the Capture menu.
7. Click File >> Save as, type a file name and click Save.
8. Send the log file to me. It records all network activity since start.
Please send the two logs file to me at v-jaluo[ at ]microsoft.com
Have a nice day!
Best regards,
Jacky Luo (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
====================================================
PLEASE NOTE: The partner managed newsgroups are provided to
assist with break/fix issues and simple how to questions.
We also love to hear your product feedback! Let us know what you think by
posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
====================================================
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
====================================================
|
|
Hi Jacky;
I follow your instruction and I still cannot connecto from home. I even
reconfigure
the connect to the internet wizard. I sent the two files from netmon as you
asked. I hope you'd get them.
One thing I don't know for sure is wether the 4125 port is unblocked for
network traffic. If you kindly tell me how to check it out. one more thing,
this might help. I have tried to run the remote access configuration wizard,
and it doesn't finish it. At the end it generates this message " An error
ocurred while configuring remote access for the routing and remote access
service. For details see, c:\program files\microsoft small business
server\support\rraslog.txt, and then rerun the remote access wizard". I
opened this file txt and it says that it cannot delete a temp folder. the
folder name changes everytime.
""Jacky Luo [MSFT]"" wrote:
[Quoted Text] > Hi Jorgito, > > Thanks for posting back. > > Please first open http://FQDN/remote, RWW can be accessed? > > Note:The FQDN means public domain name of your SBS server. > > 1.In addition,Please disable windows firewall or other third party firewall > to see if it helps. > > 2.If issue persists,Please perform clean boot. > > Clean boot > =========== > 1. Click Start -> Run > 2. Input msconfig and click OK. > 3. Click Service Tab and check Hide all Microsoft Services and click > Disable All. > 4. Click Startup Tab and click Disable All. > 5. Click OK and reboot the computer and test again. > > In addition,It is possible ISP have blocked the 4125 network traffic. > > > If issue persists,Please help me collect Netmon Trace Log on both these two > machines(problematic client and SBS server) > ================== > a. Download and install netmon2 on these two machines(problematic client > and SBS server). > > 1) Download the ZIP file at > ftp://ftp.microsoft.com/pss/tools/netmon/netmon2.zip (about 4MB). > 2) Extract the files in netmon2.zip to a folder: > > [Note] The password is trace. The installation will fail if you directly > run the execute file within netmon2.zip. > > > How to record network traffic > ----------------------------------------- > 1. Start Netmon from "Administrative Tools > Network Analysis Tools > > Network > Monitor" > 2. You will see the Select a network window. On problematic client, select > the local network adapter,On SBS server,select the external NIC. > > 3. Click Buffer Settings on the Capture menu, set the Buffer Size (MB) to 50 > 4. Click "Capture > Start" to start record network traffic > > 5. On problematic client, RDC to SBS server > 6. When you notice the connection fails, switch back to Netmon, click "Stop > and > View" on the Capture menu. > 7. Click File >> Save as, type a file name and click Save. > 8. Send the log file to me. It records all network activity since start. > > Please send the two logs file to me at v-jaluo[ at ]microsoft.com > > > Have a nice day! > > Best regards, > > Jacky Luo (MSFT) > Microsoft CSS Online Newsgroup Support > > Get Secure! - www.microsoft.com/security > ==================================================== > PLEASE NOTE: The partner managed newsgroups are provided to > assist with break/fix issues and simple how to questions. > We also love to hear your product feedback! Let us know what you think by > posting > > from the web interface: Partner Feedback > from your newsreader: microsoft.private.directaccess.partnerfeedback. > > We look forward to hearing from you! > ==================================================== > When responding to posts, please "Reply to Group" via your newsreader > so that others may learn and benefit from this issue. > ==================================================== > This posting is provided "AS IS" with no warranties, and confers no rights. > ==================================================== > > |
|
Hi Jorgito,
Thanks for posting back.
I have not received any email from you,Please send netmon log files to me
at v-jaluo[ at ]microsoft.com
In addition,Please also send the following files to me
c:\program files\microsoft small business server\support\rraslog.txt
%systemroot%\System32\config\AppEvent.Evt
%systemroot%\System32\config\SysEvent.Evt
Please compress all the files and send to me at v-jaluo[ at ]microsoft.com
Have a nice day!
Best regards,
Jacky Luo (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
====================================================
PLEASE NOTE: The partner managed newsgroups are provided to
assist with break/fix issues and simple how to questions.
We also love to hear your product feedback! Let us know what you think by
posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
====================================================
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
====================================================
|
|
I've tried one more time!
""Jacky Luo [MSFT]"" wrote:
[Quoted Text] > Hi Jorgito,
>
> Thanks for posting back.
>
>
> I have not received any email from you,Please send netmon log files to me
> at v-jaluo[ at ]microsoft.com
>
> In addition,Please also send the following files to me
>
> c:\program files\microsoft small business server\support\rraslog.txt
>
> %systemroot%\System32\config\AppEvent.Evt
>
> %systemroot%\System32\config\SysEvent.Evt
>
> Please compress all the files and send to me at v-jaluo[ at ]microsoft.com
>
>
>
> Have a nice day!
>
> Best regards,
>
> Jacky Luo (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ====================================================
> PLEASE NOTE: The partner managed newsgroups are provided to
> assist with break/fix issues and simple how to questions.
> We also love to hear your product feedback! Let us know what you think by
> posting
>
> from the web interface: Partner Feedback
> from your newsreader: microsoft.private.directaccess.partnerfeedback.
>
> We look forward to hearing from you!
> ====================================================
> When responding to posts, please "Reply to Group" via your newsreader
> so that others may learn and benefit from this issue.
> ====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
> ====================================================
>
>
|
|
Hi Jorgito,
Thanks for posting back.
I am just writing to see how everything is going. If you have any updates
or need any further assistance on this issue,please feel free to let me
know.I am glad to be of assistance. :-)
If issue still occur,Please send me all the files that I requested before.
Have a nice day!
Best regards,
Jacky Luo (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
====================================================
PLEASE NOTE: The partner managed newsgroups are provided to
assist with break/fix issues and simple how to questions.
We also love to hear your product feedback! Let us know what you think by
posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
====================================================
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
====================================================
|
|
Well, I figured out my problem, I just don't have the solution yet
I rerun the IECW and disabled the firewall. Only then I could RDC from home.
However, with that setting my intranet stopped working properly. Client
computer could not rdc from the intranet, could not logon onto our internal
website,could not run the apps my intranet is setup for.
when turning computers on it takes them long time to logon on to the server.
those are the issues I noted so far. So I have to rerun IECW to enable the
wizard firewall and then my intranet runs to perfection. The IECW find the
network router and configures itself. I double check it to make sure of the
settings. All the pertaining port are open, and still cannot rdc from away. I
need to know if is possible to manually configure the IECW firewall.
""Jacky Luo [MSFT]"" wrote:
[Quoted Text] > Hi Jorgito,
>
> Thanks for posting back.
>
>
> I am just writing to see how everything is going. If you have any updates
> or need any further assistance on this issue,please feel free to let me
> know.I am glad to be of assistance. :-)
>
> If issue still occur,Please send me all the files that I requested before.
>
>
> Have a nice day!
>
> Best regards,
>
> Jacky Luo (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ====================================================
> PLEASE NOTE: The partner managed newsgroups are provided to
> assist with break/fix issues and simple how to questions.
> We also love to hear your product feedback! Let us know what you think by
> posting
>
> from the web interface: Partner Feedback
> from your newsreader: microsoft.private.directaccess.partnerfeedback.
>
> We look forward to hearing from you!
> ====================================================
> When responding to posts, please "Reply to Group" via your newsreader
> so that others may learn and benefit from this issue.
> ====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
> ====================================================
>
>
|
|
Hi Jorgito,
Thanks for posting back.
Before we can go further,Please collect the following information to me:
What's your SBS version? Is there ISA installed?
you can manually configure ISA, check all the firewall pocily to see if any
rule block the RDC access.
As to CEICW,you can refer to the following KB to configure.
Reference:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763
If issue still occur,Please send me ISA info and ISA log.
Gather ISA info to check whether ISA configuration is OK.
1. ISA info:
a. Download the file from the following URL:
http://www.isatools.org/isainfo/ISAInfo.zip
b. Extract all files to a folder on ISA server
c. Double click Isainfo.js. This will generate 2 files
ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in the
current folder.
d. Please send these files to me.
2. ISA logs:
Enable the full Web Proxy/firewall logging option:
a. Open ISA 2004 management console.
b. Expand the server node and highlight 'Monitoring'.
c. In the right pane, switch to the 'Logging' tab, make sure the 'Task
Pane' is showed there.
d. In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.
e. Switch to the 'Fields' tab, and then click 'Select All'.
f. Click OK, and then click 'Apply' to save changes and update the
configuration.
g. Click 'Configure Firewall Logging'. Do step d~f to enable the full
logging options for firewall logging.
Prepare to take the trace:
a. Temporarily stop the Firewall service to clear the current existing W3C
logs: Monitoring->Services tab, and then right click 'Microsoft Firewall'
to choose 'Stop'.
b. Go to the log saving directory and clean any existing .W3C logs. By
default, the logs will be saved to 'C:\Program Files\Microsoft ISA
Server\ISALogs'. (Some MDF may not be able to deleted, that's normal.)
c. Go back to the ISA 2004 management console, and then Start the stopped
'Microsoft Firewall' service.
Reproduce the problem:
a. Reproduce the issue for at least 3 times.
b. Go back to the ISA server. Stop the 'Microsoft Firewall' service. Open
Windows Explorer, navigate to the ISA log file folder. Collect the recent
w3c files. Save them to a zip package as 'isalogs.zip'. Start the
'Microsoft Firewall' Service.
c. Send the zip packages to me.
[Note] Please send all info to v-jaluo[ at ]Microsoft.com
Have a nice day!
Best regards,
Jacky Luo (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
====================================================
PLEASE NOTE: The partner managed newsgroups are provided to
assist with break/fix issues and simple how to questions.
We also love to hear your product feedback! Let us know what you think by
posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
====================================================
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
====================================================
|
|
Ok, I finally figured out my problem. not before researching the web all over
like crazy!
I had installed server 2003 SP2 in my SBS 2003. I learned that SBS 2003 SP2
is not out yet!
I thought it was the same for both.
So I uninstalled SP2 and the whole ordeal it takes to.
after that, I believed SP1 was gonna take charge. It didn't, because it was
nowhere to be found in the server (strange because I thought SP1 was
installed by default. so no problem, I downloaded SBS 2003 Server SP1 and
Installed it. It did not install clean the first time, tried second time and
was ok then. now my intranet is working to perfection, rww works as well and
also rdc now from home. However, rdc seems to have login hours issues. not
all the time I can rdc from home especially at night, any Ideas? additionally
now I seem to have SharePoint problems. Whenever I want to log on to the
intranet website I get a message saying that SharePoint needs to be
configured and I get lost then. I appreciate your help
""Jacky Luo [MSFT]"" wrote:
[Quoted Text] > Hi Jorgito, > > Thanks for posting back. > > Before we can go further,Please collect the following information to me: > > What's your SBS version? Is there ISA installed? > > you can manually configure ISA, check all the firewall pocily to see if any > rule block the RDC access. > > As to CEICW,you can refer to the following KB to configure. > > Reference: > > 825763 How to configure Internet access in Windows Small Business Server > 2003 > > http://support.microsoft.com/?id=825763> > If issue still occur,Please send me ISA info and ISA log. > > Gather ISA info to check whether ISA configuration is OK. > > 1. ISA info: > > a. Download the file from the following URL: > http://www.isatools.org/isainfo/ISAInfo.zip > b. Extract all files to a folder on ISA server > c. Double click Isainfo.js. This will generate 2 files > ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in the > current folder. > d. Please send these files to me. > > 2. ISA logs: > > Enable the full Web Proxy/firewall logging option: > a. Open ISA 2004 management console. > b. Expand the server node and highlight 'Monitoring'. > c. In the right pane, switch to the 'Logging' tab, make sure the 'Task > Pane' is showed there. > d. In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging > Tasks', and then switch the 'log storage format' from 'MSDE database' > (default) to 'File'. > e. Switch to the 'Fields' tab, and then click 'Select All'. > f. Click OK, and then click 'Apply' to save changes and update the > configuration. > g. Click 'Configure Firewall Logging'. Do step d~f to enable the full > logging options for firewall logging. > > Prepare to take the trace: > a. Temporarily stop the Firewall service to clear the current existing W3C > logs: Monitoring->Services tab, and then right click 'Microsoft Firewall' > to choose 'Stop'. > b. Go to the log saving directory and clean any existing .W3C logs. By > default, the logs will be saved to 'C:\Program Files\Microsoft ISA > Server\ISALogs'. (Some MDF may not be able to deleted, that's normal.) > c. Go back to the ISA 2004 management console, and then Start the stopped > 'Microsoft Firewall' service. > > Reproduce the problem: > a. Reproduce the issue for at least 3 times. > b. Go back to the ISA server. Stop the 'Microsoft Firewall' service. Open > Windows Explorer, navigate to the ISA log file folder. Collect the recent > w3c files. Save them to a zip package as 'isalogs.zip'. Start the > 'Microsoft Firewall' Service. > c. Send the zip packages to me. > > [Note] Please send all info to v-jaluo[ at ]Microsoft.com > > > Have a nice day! > > Best regards, > > Jacky Luo (MSFT) > Microsoft CSS Online Newsgroup Support > > Get Secure! - www.microsoft.com/security > ==================================================== > PLEASE NOTE: The partner managed newsgroups are provided to > assist with break/fix issues and simple how to questions. > We also love to hear your product feedback! Let us know what you think by > posting > > from the web interface: Partner Feedback > from your newsreader: microsoft.private.directaccess.partnerfeedback. > > We look forward to hearing from you! > ==================================================== > When responding to posts, please "Reply to Group" via your newsreader > so that others may learn and benefit from this issue. > ==================================================== > This posting is provided "AS IS" with no warranties, and confers no rights. > ==================================================== > > |
|
Hi Jorgito,
This is Robert, Jacky is taking long leave and we are facing very high
volume. I am sorry for the delay.
I know that the RDP began to work, but not all the time. Please let me
know the following information:
1. When you cannot RDP, what's the detail error message?
2. Do other users have the same problem when you failed to RDP?
3. Can you RDP to the server all the time on the LAN?
4. When the problem occurs, run the following command, can you see error
message?
Ping IP-SBSserver
telnet IP-SBSserver 3389
Also, the problem may be related to the network traffic. I have a similar
problem before, RDP stops working ramdomly, when he changed the connection
to higher speed, the issue disappeared.
For your SharePoint problem, please understand that our newsgroup is an
issue based service, meaning we usually respond to one question/issue per
post. This will lessen the confusion for both of us, as well as ensure
that our results are accurate and not a result of a test for a different
question. Therefore, it is recommended you create a new thread so that the
dedicated MS engineer can help you on it. Thank you for your understanding!
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<Thread-Topic: RDC Cannot connect from home
<thread-index: AcenLCSn4EsrG9slQpSj6Ldn+x1MEw==
<X-WBNR-Posting-Host: 207.46.192.207
<From: =?Utf-8?B?Sm9yZ2l0bw==?= <Jorgito[ at ]discussions.microsoft.com>
<References: <45FFB50C-B8D3-4B33-9027-35C82020598B[ at ]microsoft.com>
<#Y5xOWfjHHA.4704[ at ]TK2MSFTNGP06.phx.gbl>
<A01BA7E2-84D0-451D-B813-081F2EECB8B6[ at ]microsoft.com>
<FB399082-8212-40E9-8C04-1367E5EB5ADE[ at ]microsoft.com>
<MePv8gjkHHA.4032[ at ]TK2MSFTNGHUB02.phx.gbl>
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<yRlt2mwkHHA.4032[ at ]TK2MSFTNGHUB02.phx.gbl>
<EA1F6018-1D3D-4966-A7E2-1CEE13BADF36[ at ]microsoft.com>
<$76TwVLmHHA.3352[ at ]TK2MSFTNGHUB02.phx.gbl>
<AA4C5EF6-C303-44BC-B85C-C5037C09AE5B[ at ]microsoft.com>
<K5KK8PUmHHA.5432[ at ]TK2MSFTNGHUB02.phx.gbl>
<09F69DD8-1221-4062-82FF-572A01DAE798[ at ]microsoft.com>
<EXDkWZpoHHA.1144[ at ]TK2MSFTNGHUB02.phx.gbl>
<Subject: Re: RDC Cannot connect from home
<Date: Mon, 4 Jun 2007 21:44:03 -0700
<Lines: 115
<Message-ID: <77ECFF2B-7D72-476F-AC25-D6B8B9DB940E[ at ]microsoft.com>
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<Importance: normal
<Priority: normal
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<Newsgroups: microsoft.public.windows.server.sbs
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<NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Ok, I finally figured out my problem. not before researching the web all
over
<like crazy!
<I had installed server 2003 SP2 in my SBS 2003. I learned that SBS 2003
SP2
<is not out yet!
<I thought it was the same for both.
<So I uninstalled SP2 and the whole ordeal it takes to.
<after that, I believed SP1 was gonna take charge. It didn't, because it
was
<nowhere to be found in the server (strange because I thought SP1 was
<installed by default. so no problem, I downloaded SBS 2003 Server SP1 and
<Installed it. It did not install clean the first time, tried second time
and
<was ok then. now my intranet is working to perfection, rww works as well
and
<also rdc now from home. However, rdc seems to have login hours issues. not
<all the time I can rdc from home especially at night, any Ideas?
additionally
<now I seem to have SharePoint problems. Whenever I want to log on to the
<intranet website I get a message saying that SharePoint needs to be
<configured and I get lost then. I appreciate your help
<""Jacky Luo [MSFT]"" wrote:
<
<> Hi Jorgito,
<>
<> Thanks for posting back.
<>
<> Before we can go further,Please collect the following information to me:
<>
<> What's your SBS version? Is there ISA installed?
<>
<> you can manually configure ISA, check all the firewall pocily to see if
any
<> rule block the RDC access.
<>
<> As to CEICW,you can refer to the following KB to configure.
<>
<> Reference:
<>
<> 825763 How to configure Internet access in Windows Small Business Server
<> 2003
<>
<> http://support.microsoft.com/?id=825763
<>
<> If issue still occur,Please send me ISA info and ISA log.
<>
<> Gather ISA info to check whether ISA configuration is OK.
<>
<> 1. ISA info:
<>
<> a. Download the file from the following URL:
<> http://www.isatools.org/isainfo/ISAInfo.zip
<> b. Extract all files to a folder on ISA server
<> c. Double click Isainfo.js. This will generate 2 files
<> ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in
the
<> current folder.
<> d. Please send these files to me.
<>
<> 2. ISA logs:
<>
<> Enable the full Web Proxy/firewall logging option:
<> a. Open ISA 2004 management console.
<> b. Expand the server node and highlight 'Monitoring'.
<> c. In the right pane, switch to the 'Logging' tab, make sure the 'Task
<> Pane' is showed there.
<> d. In the 'Task Pane', click 'Configure Web Proxy Logging' under
'Logging
<> Tasks', and then switch the 'log storage format' from 'MSDE database'
<> (default) to 'File'.
<> e. Switch to the 'Fields' tab, and then click 'Select All'.
<> f. Click OK, and then click 'Apply' to save changes and update the
<> configuration.
<> g. Click 'Configure Firewall Logging'. Do step d~f to enable the full
<> logging options for firewall logging.
<>
<> Prepare to take the trace:
<> a. Temporarily stop the Firewall service to clear the current existing
W3C
<> logs: Monitoring->Services tab, and then right click 'Microsoft
Firewall'
<> to choose 'Stop'.
<> b. Go to the log saving directory and clean any existing .W3C logs. By
<> default, the logs will be saved to 'C:\Program Files\Microsoft ISA
<> Server\ISALogs'. (Some MDF may not be able to deleted, that's normal.)
<> c. Go back to the ISA 2004 management console, and then Start the
stopped
<> 'Microsoft Firewall' service.
<>
<> Reproduce the problem:
<> a. Reproduce the issue for at least 3 times.
<> b. Go back to the ISA server. Stop the 'Microsoft Firewall' service.
Open
<> Windows Explorer, navigate to the ISA log file folder. Collect the
recent
<> w3c files. Save them to a zip package as 'isalogs.zip'. Start the
<> 'Microsoft Firewall' Service.
<> c. Send the zip packages to me.
<>
<> [Note] Please send all info to v-jaluo[ at ]Microsoft.com
<>
<>
<> Have a nice day!
<>
<> Best regards,
<>
<> Jacky Luo (MSFT)
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<> ====================================================
<> PLEASE NOTE: The partner managed newsgroups are provided to
<> assist with break/fix issues and simple how to questions.
<> We also love to hear your product feedback! Let us know what you think
by
<> posting
<>
<> from the web interface: Partner Feedback
<> from your newsreader: microsoft.private.directaccess.partnerfeedback.
<>
<> We look forward to hearing from you!
<> ====================================================
<> When responding to posts, please "Reply to Group" via your newsreader
<> so that others may learn and benefit from this issue.
<> ====================================================
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<> ====================================================
<>
<>
<
|
|
Hi Robert;
Thanks for helping. This is what I've learned.
First, I fixed the sharepoint issue, thank you anyways.
whenever I enable the internet connection wizard firewall, I cannot RDC from
home. Disable it, and I'm home free. One time I did fine with firewall
enabled, but it didn't last long.
So any of you get the idea of my problem? Because as much as I've tried by
changing setttings, I know the issue is with firewall. It's not about ports
or credentials.
I just want to know how to handle The internet conncetion wizard firewall.
Thanks.
obert Li [MSFT]" wrote:
[Quoted Text] > Hi Jorgito, > > This is Robert, Jacky is taking long leave and we are facing very high > volume. I am sorry for the delay. > > I know that the RDP began to work, but not all the time. Please let me > know the following information: > > 1. When you cannot RDP, what's the detail error message? > > 2. Do other users have the same problem when you failed to RDP? > > 3. Can you RDP to the server all the time on the LAN? > > 4. When the problem occurs, run the following command, can you see error > message? > > Ping IP-SBSserver > telnet IP-SBSserver 3389 > > Also, the problem may be related to the network traffic. I have a similar > problem before, RDP stops working ramdomly, when he changed the connection > to higher speed, the issue disappeared. > > For your SharePoint problem, please understand that our newsgroup is an > issue based service, meaning we usually respond to one question/issue per > post. This will lessen the confusion for both of us, as well as ensure > that our results are accurate and not a result of a test for a different > question. Therefore, it is recommended you create a new thread so that the > dedicated MS engineer can help you on it. Thank you for your understanding! > > I am looking forward to hear from you. > > If you need further assistance, please don't hesitate to let me know. > > Best regards, > > Robert Li(MSFT) > > Microsoft CSS Online Newsgroup Support > > Get Secure! - www.microsoft.com/security > > ===================================================== > > This newsgroup only focuses on SBS technical issues. If you have issues > regarding other Microsoft products, you'd better post in the corresponding > newsgroups so that they can be resolved in an efficient and timely manner. > You can locate the newsgroup here: > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx> > When opening a new thread via the web interface, we recommend you check the > "Notify me of replies" box to receive e-mail notifications when there are > any updates in your thread. When responding to posts via your newsreader, > please "Reply to Group" so that others may learn and benefit from your > issue. > > Microsoft engineers can only focus on one issue per thread. Although we > provide other information for your reference, we recommend you post > different incidents in different threads to keep the thread clean. In doing > so, it will ensure your issues are resolved in a timely manner. > > For urgent issues, you may want to contact Microsoft CSS directly. Please > check http://support.microsoft.com for regional support phone numbers. > > Any input or comments in this thread are highly appreciated. > > ===================================================== > > This posting is provided "AS IS" with no warranties, and confers no rights. > > -------------------- > <Thread-Topic: RDC Cannot connect from home > <thread-index: AcenLCSn4EsrG9slQpSj6Ldn+x1MEw== > <X-WBNR-Posting-Host: 207.46.192.207 > <From: =?Utf-8?B?Sm9yZ2l0bw==?= <Jorgito[ at ]discussions.microsoft.com> > <References: <45FFB50C-B8D3-4B33-9027-35C82020598B[ at ]microsoft.com> > <#Y5xOWfjHHA.4704[ at ]TK2MSFTNGP06.phx.gbl> > <A01BA7E2-84D0-451D-B813-081F2EECB8B6[ at ]microsoft.com> > <FB399082-8212-40E9-8C04-1367E5EB5ADE[ at ]microsoft.com> > <MePv8gjkHHA.4032[ at ]TK2MSFTNGHUB02.phx.gbl> > <7683515C-9431-4D5E-8981-CB7F24483698[ at ]microsoft.com> > <yRlt2mwkHHA.4032[ at ]TK2MSFTNGHUB02.phx.gbl> > <EA1F6018-1D3D-4966-A7E2-1CEE13BADF36[ at ]microsoft.com> > <$76TwVLmHHA.3352[ at ]TK2MSFTNGHUB02.phx.gbl> > <AA4C5EF6-C303-44BC-B85C-C5037C09AE5B[ at ]microsoft.com> > <K5KK8PUmHHA.5432[ at ]TK2MSFTNGHUB02.phx.gbl> > <09F69DD8-1221-4062-82FF-572A01DAE798[ at ]microsoft.com> > <EXDkWZpoHHA.1144[ at ]TK2MSFTNGHUB02.phx.gbl> > <Subject: Re: RDC Cannot connect from home > <Date: Mon, 4 Jun 2007 21:44:03 -0700 > <Lines: 115 > <Message-ID: <77ECFF2B-7D72-476F-AC25-D6B8B9DB940E[ at ]microsoft.com> > <MIME-Version: 1.0 > <Content-Type: text/plain; > < charset="Utf-8" > <Content-Transfer-Encoding: 7bit > <X-Newsreader: Microsoft CDO for Windows 2000 > <Content-Class: urn:content-classes:message > <Importance: normal > <Priority: normal > <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 > <Newsgroups: microsoft.public.windows.server.sbs > <Path: TK2MSFTNGHUB02.phx.gbl > <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:41750 > <NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149 > <X-Tomcat-NG: microsoft.public.windows.server.sbs > < > <Ok, I finally figured out my problem. not before researching the web all > over > <like crazy! > <I had installed server 2003 SP2 in my SBS 2003. I learned that SBS 2003 > SP2 > <is not out yet! > <I thought it was the same for both. > <So I uninstalled SP2 and the whole ordeal it takes to. > <after that, I believed SP1 was gonna take charge. It didn't, because it > was > <nowhere to be found in the server (strange because I thought SP1 was > <installed by default. so no problem, I downloaded SBS 2003 Server SP1 and > <Installed it. It did not install clean the first time, tried second time > and > <was ok then. now my intranet is working to perfection, rww works as well > and > <also rdc now from home. However, rdc seems to have login hours issues. not > <all the time I can rdc from home especially at night, any Ideas? > additionally > <now I seem to have SharePoint problems. Whenever I want to log on to the > <intranet website I get a message saying that SharePoint needs to be > <configured and I get lost then. I appreciate your help > <""Jacky Luo [MSFT]"" wrote: > < > <> Hi Jorgito, > <> > <> Thanks for posting back. > <> > <> Before we can go further,Please collect the following information to me: > <> > <> What's your SBS version? Is there ISA installed? > <> > <> you can manually configure ISA, check all the firewall pocily to see if > any > <> rule block the RDC access. > <> > <> As to CEICW,you can refer to the following KB to configure. > <> > <> Reference: > <> > <> 825763 How to configure Internet access in Windows Small Business Server > <> 2003 > <> > <> http://support.microsoft.com/?id=825763> <> > <> If issue still occur,Please send me ISA info and ISA log. > <> > <> Gather ISA info to check whether ISA configuration is OK. > <> > <> 1. ISA info: > <> > <> a. Download the file from the following URL: > <> http://www.isatools.org/isainfo/ISAInfo.zip > <> b. Extract all files to a folder on ISA server > <> c. Double click Isainfo.js. This will generate 2 files > <> ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in > the > <> current folder. > <> d. Please send these files to me. > <> > <> 2. ISA logs: > <> > <> Enable the full Web Proxy/firewall logging option: > <> a. Open ISA 2004 management console. > <> b. Expand the server node and highlight 'Monitoring'. > <> c. In the right pane, switch to the 'Logging' tab, make sure the 'Task > <> Pane' is showed there. > <> d. In the 'Task Pane', click 'Configure Web Proxy Logging' under > 'Logging > <> Tasks', and then switch the 'log storage format' from 'MSDE database' > <> (default) to 'File'. > <> e. Switch to the 'Fields' tab, and then click 'Select All'. > <> f. Click OK, and then click 'Apply' to save changes and update the > <> configuration. > <> g. Click 'Configure Firewall Logging'. Do step d~f to enable the full > <> logging options for firewall logging. > <> > <> Prepare to take the trace: > <> a. Temporarily stop the Firewall service to clear the current existing > W3C > <> logs: Monitoring->Services tab, and then right click 'Microsoft > Firewall' > <> to choose 'Stop'. > <> b. Go to the log saving directory and clean any existing .W3C logs. By > <> default, the logs will be saved to 'C:\Program Files\Microsoft ISA > <> Server\ISALogs'. (Some MDF may not be able to deleted, that's normal.) > <> c. Go back to the ISA 2004 management console, and then Start the > stopped > <> 'Microsoft Firewall' service. > <> > <> Reproduce the problem: > <> a. Reproduce the issue for at least 3 times. > <> b. Go back to the ISA server. Stop the 'Microsoft Firewall' service. > Open > <> Windows Explorer, navigate to the ISA log file folder. Collect the > recent > <> w3c files. Save them to a zip package as 'isalogs.zip'. Start the > <> 'Microsoft Firewall' Service. > <> c. Send the zip packages to me. > <> > <> [Note] Please send all info to v-jaluo[ at ]Microsoft.com > <> > <> > <> Have a nice day! > <> > <> Best regards, > <> > <> Jacky Luo (MSFT) > <> Microsoft CSS Online Newsgroup Support > <> > <> Get Secure! - www.microsoft.com/security > <> ==================================================== > <> PLEASE NOTE: The partner managed newsgroups are provided to > <> assist with break/fix issues and simple how to questions. > <> We also love to hear your product feedback! Let us know what you think > by > <> posting > <> > <> from the web interface: Partner Feedback > <> from your newsreader: microsoft.private.directaccess.partnerfeedback. > <> > <> We look forward to hearing from you! > <> ==================================================== > <> When responding to posts, please "Reply to Group" via your newsreader > <> so that others may learn and benefit from this issue. > <> ==================================================== > <> This posting is provided "AS IS" with no warranties, and confers no > rights. > <> ==================================================== > <> > <> > < > > |
|
Hi Jorito,
Thanks for your updating.
Please let me know the following:
1. After uninstalled SP2, did you rerun CEICW successfully? Did you enable
the firewall when run the wizard?
2. Just double confirm, is the rdp only works when firewall is disabled?
If the CEICW fails, please help me collect:
1. c:\program files\microsoft small business
server\support\icwlog.txt
2. Screen shot of error message when you run CEICW.
Please send the information to v-robeli[ at ]microsoft.com with subject:
37394675- RDC Cannot connect from home.
To check if the problem is closed by ISP, we can do a simple test:
At the hours when you cannot RDP to SBS from home, connect a laptop to the
external NIC of SBS, can you RDP successfully, if so , the problem is
caused by ISP.
Please try the suggestions and let me know the result.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<Thread-Topic: RDC Cannot connect from home
<thread-index: Ace5MCS83g7fI1FPRGaDC7TevPCvUw==
<X-WBNR-Posting-Host: 207.46.19.197
<From: =?Utf-8?B?Sm9yZ2l0bw==?= <Jorgito[ at ]discussions.microsoft.com>
<References: <45FFB50C-B8D3-4B33-9027-35C82020598B[ at ]microsoft.com>
<#Y5xOWfjHHA.4704[ at ]TK2MSFTNGP06.phx.gbl>
<A01BA7E2-84D0-451D-B813-081F2EECB8B6[ at ]microsoft.com>
<FB399082-8212-40E9-8C04-1367E5EB5ADE[ at ]microsoft.com>
<MePv8gjkHHA.4032[ at ]TK2MSFTNGHUB02.phx.gbl>
<7683515C-9431-4D5E-8981-CB7F24483698[ at ]microsoft.com>
<yRlt2mwkHHA.4032[ at ]TK2MSFTNGHUB02.phx.gbl>
<EA1F6018-1D3D-4966-A7E2-1CEE13BADF36[ at ]microsoft.com>
<$76TwVLmHHA.3352[ at ]TK2MSFTNGHUB02.phx.gbl>
<AA4C5EF6-C303-44BC-B85C-C5037C09AE5B[ at ]microsoft.com>
<K5KK8PUmHHA.5432[ at ]TK2MSFTNGHUB02.phx.gbl>
<09F69DD8-1221-4062-82FF-572A01DAE798[ at ]microsoft.com>
<EXDkWZpoHHA.1144[ at ]TK2MSFTNGHUB02.phx.gbl>
<77ECFF2B-7D72-476F-AC25-D6B8B9DB940E[ at ]microsoft.com>
<7P2u1y#sHHA.3684[ at ]TK2MSFTNGHUB02.phx.gbl>
<Subject: Re: RDC Cannot connect from home
<Date: Wed, 27 Jun 2007 19:58:02 -0700
<Lines: 256
<Message-ID: <E10873B7-18DD-4715-B366-8D25600A5846[ at ]microsoft.com>
<MIME-Version: 1.0
<Content-Type: text/plain;
< charset="Utf-8"
<Content-Transfer-Encoding: 7bit
<X-Newsreader: Microsoft CDO for Windows 2000
<Content-Class: urn:content-classes:message
<Importance: normal
<Priority: normal
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
<Newsgroups: microsoft.public.windows.server.sbs
<Path: TK2MSFTNGHUB02.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:46835
<NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Hi Robert;
<Thanks for helping. This is what I've learned.
<First, I fixed the sharepoint issue, thank you anyways.
<whenever I enable the internet connection wizard firewall, I cannot RDC
from
<home. Disable it, and I'm home free. One time I did fine with firewall
<enabled, but it didn't last long.
<So any of you get the idea of my problem? Because as much as I've tried by
<changing setttings, I know the issue is with firewall. It's not about
ports
<or credentials.
<I just want to know how to handle The internet conncetion wizard firewall.
<Thanks.
<
<obert Li [MSFT]" wrote:
<
<> Hi Jorgito,
<>
<> This is Robert, Jacky is taking long leave and we are facing very high
<> volume. I am sorry for the delay.
<>
<> I know that the RDP began to work, but not all the time. Please let me
<> know the following information:
<>
<> 1. When you cannot RDP, what's the detail error message?
<>
<> 2. Do other users have the same problem when you failed to RDP?
<>
<> 3. Can you RDP to the server all the time on the LAN?
<>
<> 4. When the problem occurs, run the following command, can you see error
<> message?
<>
<> Ping IP-SBSserver
<> telnet IP-SBSserver 3389
<>
<> Also, the problem may be related to the network traffic. I have a
similar
<> problem before, RDP stops working ramdomly, when he changed the
connection
<> to higher speed, the issue disappeared.
<>
<> For your SharePoint problem, please understand that our newsgroup is an
<> issue based service, meaning we usually respond to one question/issue
per
<> post. This will lessen the confusion for both of us, as well as ensure
<> that our results are accurate and not a result of a test for a different
<> question. Therefore, it is recommended you create a new thread so that
the
<> dedicated MS engineer can help you on it. Thank you for your
understanding!
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: RDC Cannot connect from home
<> <thread-index: AcenLCSn4EsrG9slQpSj6Ldn+x1MEw==
<> <X-WBNR-Posting-Host: 207.46.192.207
<> <From: =?Utf-8?B?Sm9yZ2l0bw==?= <Jorgito[ at ]discussions.microsoft.com>
<> <References: <45FFB50C-B8D3-4B33-9027-35C82020598B[ at ]microsoft.com>
<> <#Y5xOWfjHHA.4704[ at ]TK2MSFTNGP06.phx.gbl>
<> <A01BA7E2-84D0-451D-B813-081F2EECB8B6[ at ]microsoft.com>
<> <FB399082-8212-40E9-8C04-1367E5EB5ADE[ at ]microsoft.com>
<> <MePv8gjkHHA.4032[ at ]TK2MSFTNGHUB02.phx.gbl>
<> <7683515C-9431-4D5E-8981-CB7F24483698[ at ]microsoft.com>
<> <yRlt2mwkHHA.4032[ at ]TK2MSFTNGHUB02.phx.gbl>
<> <EA1F6018-1D3D-4966-A7E2-1CEE13BADF36[ at ]microsoft.com>
<> <$76TwVLmHHA.3352[ at ]TK2MSFTNGHUB02.phx.gbl>
<> <AA4C5EF6-C303-44BC-B85C-C5037C09AE5B[ at ]microsoft.com>
<> <K5KK8PUmHHA.5432[ at ]TK2MSFTNGHUB02.phx.gbl>
<> <09F69DD8-1221-4062-82FF-572A01DAE798[ at ]microsoft.com>
<> <EXDkWZpoHHA.1144[ at ]TK2MSFTNGHUB02.phx.gbl>
<> <Subject: Re: RDC Cannot connect from home
<> <Date: Mon, 4 Jun 2007 21:44:03 -0700
<> <Lines: 115
<> <Message-ID: <77ECFF2B-7D72-476F-AC25-D6B8B9DB940E[ at ]microsoft.com>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:41750
<> <NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Ok, I finally figured out my problem. not before researching the web
all
<> over
<> <like crazy!
<> <I had installed server 2003 SP2 in my SBS 2003. I learned that SBS 2003
<> SP2
<> <is not out yet!
<> <I thought it was the same for both.
<> <So I uninstalled SP2 and the whole ordeal it takes to.
<> <after that, I believed SP1 was gonna take charge. It didn't, because it
<> was
<> <nowhere to be found in the server (strange because I thought SP1 was
<> <installed by default. so no problem, I downloaded SBS 2003 Server SP1
and
<> <Installed it. It did not install clean the first time, tried second
time
<> and
<> <was ok then. now my intranet is working to perfection, rww works as
well
<> and
<> <also rdc now from home. However, rdc seems to have login hours issues.
not
<> <all the time I can rdc from home especially at night, any Ideas?
<> additionally
<> <now I seem to have SharePoint problems. Whenever I want to log on to
the
<> <intranet website I get a message saying that SharePoint needs to be
<> <configured and I get lost then. I appreciate your help
<> <""Jacky Luo [MSFT]"" wrote:
<> <
<> <> Hi Jorgito,
<> <>
<> <> Thanks for posting back.
<> <>
<> <> Before we can go further,Please collect the following information to
me:
<> <>
<> <> What's your SBS version? Is there ISA installed?
<> <>
<> <> you can manually configure ISA, check all the firewall pocily to see
if
<> any
<> <> rule block the RDC access.
<> <>
<> <> As to CEICW,you can refer to the following KB to configure.
<> <>
<> <> Reference:
<> <>
<> <> 825763 How to configure Internet access in Windows Small Business
Server
<> <> 2003
<> <>
<> <> http://support.microsoft.com/?id=825763
<> <>
<> <> If issue still occur,Please send me ISA info and ISA log.
<> <>
<> <> Gather ISA info to check whether ISA configuration is OK.
<> <>
<> <> 1. ISA info:
<> <>
<> <> a. Download the file from the following URL:
<> <> http://www.isatools.org/isainfo/ISAInfo.zip
<> <> b. Extract all files to a folder on ISA server
<> <> c. Double click Isainfo.js. This will generate 2 files
<> <> ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml
in
<> the
<> <> current folder.
<> <> d. Please send these files to me.
<> <>
<> <> 2. ISA logs:
<> <>
<> <> Enable the full Web Proxy/firewall logging option:
<> <> a. Open ISA 2004 management console.
<> <> b. Expand the server node and highlight 'Monitoring'.
<> <> c. In the right pane, switch to the 'Logging' tab, make sure the
'Task
<> <> Pane' is showed there.
<> <> d. In the 'Task Pane', click 'Configure Web Proxy Logging' under
<> 'Logging
<> <> Tasks', and then switch the 'log storage format' from 'MSDE database'
<> <> (default) to 'File'.
<> <> e. Switch to the 'Fields' tab, and then click 'Select All'.
<> <> f. Click OK, and then click 'Apply' to save changes and update the
<> <> configuration.
<> <> g. Click 'Configure Firewall Logging'. Do step d~f to enable the full
<> <> logging options for firewall logging.
<> <>
<> <> Prepare to take the trace:
<> <> a. Temporarily stop the Firewall service to clear the current
existing
<> W3C
<> <> logs: Monitoring->Services tab, and then right click 'Microsoft
<> Firewall'
<> <> to choose 'Stop'.
<> <> b. Go to the log saving directory and clean any existing .W3C logs.
By
<> <> default, the logs will be saved to 'C:\Program Files\Microsoft ISA
<> <> Server\ISALogs'. (Some MDF may not be able to deleted, that's
normal.)
<> <> c. Go back to the ISA 2004 management console, and then Start the
<> stopped
<> <> 'Microsoft Firewall' service.
<> <>
<> <> Reproduce the problem:
<> <> a. Reproduce the issue for at least 3 times.
<> <> b. Go back to the ISA server. Stop the 'Microsoft Firewall' service.
<> Open
<> <> Windows Explorer, navigate to the ISA log file folder. Collect the
<> recent
<> <> w3c files. Save them to a zip package as 'isalogs.zip'. Start the
<> <> 'Microsoft Firewall' Service.
<> <> c. Send the zip packages to me.
<> <>
<> <> [Note] Please send all info to v-jaluo[ at ]Microsoft.com
<> <>
<> <>
<> <> Have a nice day!
<> <>
<> <> Best regards,
<> <>
<> <> Jacky Luo (MSFT)
<> <> Microsoft CSS Online Newsgroup Support
<> <>
<> <> Get Secure! - www.microsoft.com/security
<> <> ====================================================
<> <> PLEASE NOTE: The partner managed newsgroups are provided to
<> <> assist with break/fix issues and simple how to questions.
<> <> We also love to hear your product feedback! Let us know what you
think
<> by
<> <> posting
<> <>
<> <> from the web interface: Partner Feedback
<> <> from your newsreader:
microsoft.private.directaccess.partnerfeedback.
<> <>
<> <> We look forward to hearing from you!
<> <> ====================================================
<> <> When responding to posts, please "Reply to Group" via your newsreader
<> <> so that others may learn and benefit from this issue.
<> <> ====================================================
<> <> This posting is provided "AS IS" with no warranties, and confers no
<> rights.
<> <> ====================================================
<> <>
<> <>
<> <
<>
<>
<
|
|
Hi Robert Li;
Yes I run the CEICW successfully and enabled firewall.
RDC seems to work only when firewall is disabled.
The CEICW hasn't failed ever.
I've tried the laptop test before. The same laptop I took home and then I
could not rdc from home.
If It is isp thing, How do I go by solving it?
"Robert Li [MSFT]" wrote:
[Quoted Text] > Hi Jorito, > > Thanks for your updating. > > Please let me know the following: > > 1. After uninstalled SP2, did you rerun CEICW successfully? Did you enable > the firewall when run the wizard? > > 2. Just double confirm, is the rdp only works when firewall is disabled? > > If the CEICW fails, please help me collect: > > 1. c:\program files\microsoft small business > server\support\icwlog.txt > 2. Screen shot of error message when you run CEICW. > > Please send the information to v-robeli[ at ]microsoft.com with subject: > 37394675- RDC Cannot connect from home. > > To check if the problem is closed by ISP, we can do a simple test: > > At the hours when you cannot RDP to SBS from home, connect a laptop to the > external NIC of SBS, can you RDP successfully, if so , the problem is > caused by ISP. > > Please try the suggestions and let me know the result. > > I am looking forward to hear from you. > > If you need further assistance, please don't hesitate to let me know. > > Best regards, > > Robert Li(MSFT) > > Microsoft CSS Online Newsgroup Support > > Get Secure! - www.microsoft.com/security > > ===================================================== > > This newsgroup only focuses on SBS technical issues. If you have issues > regarding other Microsoft products, you'd better post in the corresponding > newsgroups so that they can be resolved in an efficient and timely manner. > You can locate the newsgroup here: > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx> > When opening a new thread via the web interface, we recommend you check the > "Notify me of replies" box to receive e-mail notifications when there are > any updates in your thread. When responding to posts via your newsreader, > please "Reply to Group" so that others may learn and benefit from your > issue. > > Microsoft engineers can only focus on one issue per thread. Although we > provide other information for your reference, we recommend you post > different incidents in different threads to keep the thread clean. In doing > so, it will ensure your issues are resolved in a timely manner. > > For urgent issues, you may want to contact Microsoft CSS directly. Please > check http://support.microsoft.com for regional support phone numbers. > > Any input or comments in this thread are highly appreciated. > > ===================================================== > > This posting is provided "AS IS" with no warranties, and confers no rights. > > -------------------- > <Thread-Topic: RDC Cannot connect from home > <thread-index: Ace5MCS83g7fI1FPRGaDC7TevPCvUw== > <X-WBNR-Posting-Host: 207.46.19.197 > <From: =?Utf-8?B?Sm9yZ2l0bw==?= <Jorgito[ at ]discussions.microsoft.com> > <References: <45FFB50C-B8D3-4B33-9027-35C82020598B[ at ]microsoft.com> > <#Y5xOWfjHHA.4704[ at ]TK2MSFTNGP06.phx.gbl> > <A01BA7E2-84D0-451D-B813-081F2EECB8B6[ at ]microsoft.com> > <FB399082-8212-40E9-8C04-1367E5EB5ADE[ at ]microsoft.com> > <MePv8gjkHHA.4032[ at ]TK2MSFTNGHUB02.phx.gbl> > <7683515C-9431-4D5E-8981-CB7F24483698[ at ]microsoft.com> > <yRlt2mwkHHA.4032[ at ]TK2MSFTNGHUB02.phx.gbl> > <EA1F6018-1D3D-4966-A7E2-1CEE13BADF36[ at ]microsoft.com> > <$76TwVLmHHA.3352[ at ]TK2MSFTNGHUB02.phx.gbl> > <AA4C5EF6-C303-44BC-B85C-C5037C09AE5B[ at ]microsoft.com> > <K5KK8PUmHHA.5432[ at ]TK2MSFTNGHUB02.phx.gbl> > <09F69DD8-1221-4062-82FF-572A01DAE798[ at ]microsoft.com> > <EXDkWZpoHHA.1144[ at ]TK2MSFTNGHUB02.phx.gbl> > <77ECFF2B-7D72-476F-AC25-D6B8B9DB940E[ at ]microsoft.com> > <7P2u1y#sHHA.3684[ at ]TK2MSFTNGHUB02.phx.gbl> > <Subject: Re: RDC Cannot connect from home > <Date: Wed, 27 Jun 2007 19:58:02 -0700 > <Lines: 256 > <Message-ID: <E10873B7-18DD-4715-B366-8D25600A5846[ at ]microsoft.com> > <MIME-Version: 1.0 > <Content-Type: text/plain; > < charset="Utf-8" > <Content-Transfer-Encoding: 7bit > <X-Newsreader: Microsoft CDO for Windows 2000 > <Content-Class: urn:content-classes:message > <Importance: normal > <Priority: normal > <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 > <Newsgroups: microsoft.public.windows.server.sbs > <Path: TK2MSFTNGHUB02.phx.gbl > <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:46835 > <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 > <X-Tomcat-NG: microsoft.public.windows.server.sbs > < > <Hi Robert; > <Thanks for helping. This is what I've learned. > <First, I fixed the sharepoint issue, thank you anyways. > <whenever I enable the internet connection wizard firewall, I cannot RDC > from > <home. Disable it, and I'm home free. One time I did fine with firewall > <enabled, but it didn't last long. > <So any of you get the idea of my problem? Because as much as I've tried by > <changing setttings, I know the issue is with firewall. It's not about > ports > <or credentials. > <I just want to know how to handle The internet conncetion wizard firewall. > <Thanks. > < > <obert Li [MSFT]" wrote: > < > <> Hi Jorgito, > <> > <> This is Robert, Jacky is taking long leave and we are facing very high > <> volume. I am sorry for the delay. > <> > <> I know that the RDP began to work, but not all the time. Please let me > <> know the following information: > <> > <> 1. When you cannot RDP, what's the detail error message? > <> > <> 2. Do other users have the same problem when you failed to RDP? > <> > <> 3. Can you RDP to the server all the time on the LAN? > <> > <> 4. When the problem occurs, run the following command, can you see error > <> message? > <> > <> Ping IP-SBSserver > <> telnet IP-SBSserver 3389 > <> > <> Also, the problem may be related to the network traffic. I have a > similar > <> problem before, RDP stops working ramdomly, when he changed the > connection > <> to higher speed, the issue disappeared. > <> > <> For your SharePoint problem, please understand that our newsgroup is an > <> issue based service, meaning we usually respond to one question/issue > per > <> post. This will lessen the confusion for both of us, as well as ensure > <> that our results are accurate and not a result of a test for a different > <> question. Therefore, it is recommended you create a new thread so that > the > <> dedicated MS engineer can help you on it. Thank you for your > understanding! > <> > <> I am looking forward to hear from you. > <> > <> If you need further assistance, please don't hesitate to let me know. > <> > <> Best regards, > <> > <> Robert Li(MSFT) > <> > <> Microsoft CSS Online Newsgroup Support > <> > <> Get Secure! - www.microsoft.com/security > <> > <> ===================================================== > <> > <> This newsgroup only focuses on SBS technical issues. If you have issues > <> regarding other Microsoft products, you'd better post in the > corresponding > <> newsgroups so that they can be resolved in an efficient and timely > manner. > <> You can locate the newsgroup here: > <> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx> <> > <> When opening a new thread via the web interface, we recommend you check > the > <> "Notify me of replies" box to receive e-mail notifications when there > are > <> any updates in your thread. When responding to posts via your > newsreader, > <> please "Reply to Group" so that others may learn and benefit from your > <> issue. > <> > <> Microsoft engineers can only focus on one issue per thread. Although we > <> provide other information for your reference, we recommend you post > <> different incidents in different threads to keep the thread clean. In > doing > <> so, it will ensure your issues are resolved in a timely manner. > <> > <> For urgent issues, you may want to contact Microsoft CSS directly. > Please > <> check http://support.microsoft.com for regional support phone numbers. > <> > <> Any input or comments in this thread are highly appreciated. > <> > <> ===================================================== > <> > <> This posting is provided "AS IS" with no warranties, and confers no > rights. > <> > <> -------------------- > <> <Thread-Topic: RDC Cannot connect from home > <> <thread-index: AcenLCSn4EsrG9slQpSj6Ldn+x1MEw== > <> <X-WBNR-Posting-Host: 207.46.192.207 > <> <From: =?Utf-8?B?Sm9yZ2l0bw==?= <Jorgito[ at ]discussions.microsoft.com> > <> <References: <45FFB50C-B8D3-4B33-9027-35C82020598B[ at ]microsoft.com> > <> <#Y5xOWfjHHA.4704[ at ]TK2MSFTNGP06.phx.gbl> > <> <A01BA7E2-84D0-451D-B813-081F2EECB8B6[ at ]microsoft.com> > <> <FB399082-8212-40E9-8C04-1367E5EB5ADE[ at ]microsoft.com> > <> <MePv8gjkHHA.4032[ at ]TK2MSFTNGHUB02.phx.gbl> > <> <7683515C-9431-4D5E-8981-CB7F24483698[ at ]microsoft.com> > <> <yRlt2mwkHHA.4032[ at ]TK2MSFTNGHUB02.phx.gbl> > <> <EA1F6018-1D3D-4966-A7E2-1CEE13BADF36[ at ]microsoft.com> > <> <$76TwVLmHHA.3352[ at ]TK2MSFTNGHUB02.phx.gbl> > <> <AA4C5EF6-C303-44BC-B85C-C5037C09AE5B[ at ]microsoft.com> > <> <K5KK8PUmHHA.5432[ at ]TK2MSFTNGHUB02.phx.gbl> > <> <09F69DD8-1221-4062-82FF-572A01DAE798[ at ]microsoft.com> > <> <EXDkWZpoHHA.1144[ at ]TK2MSFTNGHUB02.phx.gbl> > <> <Subject: Re: RDC Cannot connect from home > <> <Date: Mon, 4 Jun 2007 21:44:03 -0700 > <> <Lines: 115 > <> <Message-ID: <77ECFF2B-7D72-476F-AC25-D6B8B9DB940E[ at ]microsoft.com> > <> <MIME-Version: 1.0 > <> <Content-Type: text/plain; > <> < charset="Utf-8" > <> <Content-Transfer-Encoding: 7bit > <> <X-Newsreader: Microsoft CDO for Windows 2000 > <> <Content-Class: urn:content-classes:message > <> <Importance: normal > <> <Priority: normal > <> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 > <> <Newsgroups: microsoft.public.windows.server.sbs > <> <Path: TK2MSFTNGHUB02.phx.gbl > <> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:41750 > <> <NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149 > <> <X-Tomcat-NG: microsoft.public.windows.server.sbs > <> < > <> <Ok, I finally figured out my problem. not before researching the web > all > <> over > <> <like crazy! > <> <I had installed server 2003 SP2 in my SBS 2003. I learned that SBS 2003 > <> SP2 > <> <is not out yet! > <> <I thought it was the same for both. > <> <So I uninstalled SP2 and the whole ordeal it takes to. > <> <after that, I believed SP1 was gonna take charge. It didn't, because it > <> was > <> <nowhere to be found in the server (strange because I thought SP1 was > <> <installed by default. so no problem, I downloaded SBS 2003 Server SP1 > and > <> <Installed it. It did not install clean the first time, tried second > time > <> and > <> <was ok then. now my intranet is working to perfection, rww works as > well > <> and > <> <also rdc now from home. However, rdc seems to have login hours issues. > not > <> <all the time I can rdc from home especially at night, any Ideas? > <> additionally > <> <now I seem to have SharePoint problems. Whenever I want to log on to > the > <> <intranet website I get a message saying that SharePoint needs to be > <> <configured and I get lost then. I appreciate your help > <> <""Jacky Luo [MSFT]"" wrote: > <> < > <> <> Hi Jorgito, > <> <> > <> <> Thanks for posting back. > <> <> > <> <> Before we can go further,Please collect the following information to > me: > <> <> > <> <> What's your SBS version? Is there ISA installed? > <> <> > <> <> you can manually configure ISA, check all the firewall pocily to see > if > <> any > <> <> rule block the RDC access. > <> <> > <> <> As to CEICW,you can refer to the following KB to configure. > <> <> > <> <> Reference: > <> <> > <> <> 825763 How to configure Internet access in Windows Small Business > Server > <> <> 2003 > <> <> > <> <> http://support.microsoft.com/?id=825763> <> <> > <> <> If issue still occur,Please send me ISA info and ISA log. > <> <> |
|
Hi Jorito,
Thanks for your updating.
If the test shows the problem is caused by the ISP, you can contact the ISP
for better network speed. Since the problem happen especially at night,
perhaps at that period more people use Internet and the traffic is more
slowly.
Hope the information helps.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<Thread-Topic: RDC Cannot connect from home
<thread-index: Ace9BNJmgkdJ8g6qT4S++HtE86+WOw==
<X-WBNR-Posting-Host: 207.46.19.197
<From: =?Utf-8?B?Sm9yZ2l0bw==?= <Jorgito[ at ]discussions.microsoft.com>
<References: <45FFB50C-B8D3-4B33-9027-35C82020598B[ at ]microsoft.com>
<#Y5xOWfjHHA.4704[ at ]TK2MSFTNGP06.phx.gbl>
<A01BA7E2-84D0-451D-B813-081F2EECB8B6[ at ]microsoft.com>
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<Subject: Re: RDC Cannot connect from home
<Date: Mon, 2 Jul 2007 16:58:01 -0700
<Lines: 310
<Message-ID: <546EF80E-F920-4CC9-B0D5-263DE22EE3AE[ at ]microsoft.com>
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<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Hi Robert Li;
<Yes I run the CEICW successfully and enabled firewall.
<RDC seems to work only when firewall is disabled.
<The CEICW hasn't failed ever.
<I've tried the laptop test before. The same laptop I took home and then I
<could not rdc from home.
<If It is isp thing, How do I go by solving it?
<
<"Robert Li [MSFT]" wrote:
<
<> Hi Jorito,
<>
<> Thanks for your updating.
<>
<> Please let me know the following:
<>
<> 1. After uninstalled SP2, did you rerun CEICW successfully? Did you
enable
<> the firewall when run the wizard?
<>
<> 2. Just double confirm, is the rdp only works when firewall is disabled?
<>
<> If the CEICW fails, please help me collect:
<>
<> 1. c:\program files\microsoft small business
<> server\support\icwlog.txt
<> 2. Screen shot of error message when you run CEICW.
<>
<> Please send the information to v-robeli[ at ]microsoft.com with subject:
<> 37394675- RDC Cannot connect from home.
<>
<> To check if the problem is closed by ISP, we can do a simple test:
<>
<> At the hours when you cannot RDP to SBS from home, connect a laptop to
the
<> external NIC of SBS, can you RDP successfully, if so , the problem is
<> caused by ISP.
<>
<> Please try the suggestions and let me know the result.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: RDC Cannot connect from home
<> <thread-index: Ace5MCS83g7fI1FPRGaDC7TevPCvUw==
<> <X-WBNR-Posting-Host: 207.46.19.197
<> <From: =?Utf-8?B?Sm9yZ2l0bw==?= <Jorgito[ at ]discussions.microsoft.com>
<> <References: <45FFB50C-B8D3-4B33-9027-35C82020598B[ at ]microsoft.com>
<> <#Y5xOWfjHHA.4704[ at ]TK2MSFTNGP06.phx.gbl>
<> <A01BA7E2-84D0-451D-B813-081F2EECB8B6[ at ]microsoft.com>
<> <FB399082-8212-40E9-8C04-1367E5EB5ADE[ at ]microsoft.com>
<> <MePv8gjkHHA.4032[ at ]TK2MSFTNGHUB02.phx.gbl>
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<> <77ECFF2B-7D72-476F-AC25-D6B8B9DB940E[ at ]microsoft.com>
<> <7P2u1y#sHHA.3684[ at ]TK2MSFTNGHUB02.phx.gbl>
<> <Subject: Re: RDC Cannot connect from home
<> <Date: Wed, 27 Jun 2007 19:58:02 -0700
<> <Lines: 256
<> <Message-ID: <E10873B7-18DD-4715-B366-8D25600A5846[ at ]microsoft.com>
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<> <
<> <Hi Robert;
<> <Thanks for helping. This is what I've learned.
<> <First, I fixed the sharepoint issue, thank you anyways.
<> <whenever I enable the internet connection wizard firewall, I cannot RDC
<> from
<> <home. Disable it, and I'm home free. One time I did fine with firewall
<> <enabled, but it didn't last long.
<> <So any of you get the idea of my problem? Because as much as I've tried
by
<> <changing setttings, I know the issue is with firewall. It's not about
<> ports
<> <or credentials.
<> <I just want to know how to handle The internet conncetion wizard
firewall.
<> <Thanks.
<> <
<> <obert Li [MSFT]" wrote:
<> <
<> <> Hi Jorgito,
<> <>
<> <> This is Robert, Jacky is taking long leave and we are facing very
high
<> <> volume. I am sorry for the delay.
<> <>
<> <> I know that the RDP began to work, but not all the time. Please let
me
<> <> know the following information:
<> <>
<> <> 1. When you cannot RDP, what's the detail error message?
<> <>
<> <> 2. Do other users have the same problem when you failed to RDP?
<> <>
<> <> 3. Can you RDP to the server all the time on the LAN?
<> <>
<> <> 4. When the problem occurs, run the following command, can you see
error
<> <> message?
<> <>
<> <> Ping IP-SBSserver
<> <> telnet IP-SBSserver 3389
<> <>
<> <> Also, the problem may be related to the network traffic. I have a
<> similar
<> <> problem before, RDP stops working ramdomly, when he changed the
<> connection
<> <> to higher speed, the issue disappeared.
<> <>
<> <> For your SharePoint problem, please understand that our newsgroup is
an
<> <> issue based service, meaning we usually respond to one question/issue
<> per
<> <> post. This will lessen the confusion for both of us, as well as
ensure
<> <> that our results are accurate and not a result of a test for a
different
<> <> question. Therefore, it is recommended you create a new thread so
that
<> the
<> <> dedicated MS engineer can help you on it. Thank you for your
<> understanding!
<> <>
<> <> I am looking forward to hear from you.
<> <>
<> <> If you need further assistance, please don't hesitate to let me know.
<> <>
<> <> Best regards,
<> <>
<> <> Robert Li(MSFT)
<> <>
<> <> Microsoft CSS Online Newsgroup Support
<> <>
<> <> Get Secure! - www.microsoft.com/security
<> <>
<> <> =====================================================
<> <>
<> <> This newsgroup only focuses on SBS technical issues. If you have
issues
<> <> regarding other Microsoft products, you'd better post in the
<> corresponding
<> <> newsgroups so that they can be resolved in an efficient and timely
<> manner.
<> <> You can locate the newsgroup here:
<> <> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<> <>
<> <> When opening a new thread via the web interface, we recommend you
check
<> the
<> <> "Notify me of replies" box to receive e-mail notifications when there
<> are
<> <> any updates in your thread. When responding to posts via your
<> newsreader,
<> <> please "Reply to Group" so that others may learn and benefit from
your
<> <> issue.
<> <>
<> <> Microsoft engineers can only focus on one issue per thread. Although
we
<> <> provide other information for your reference, we recommend you post
<> <> different incidents in different threads to keep the thread clean. In
<> doing
<> <> so, it will ensure your issues are resolved in a timely manner.
<> <>
<> <> For urgent issues, you may want to contact Microsoft CSS directly.
<> Please
<> <> check | | |