Faxing issues on Microsoft fax console Zerocool242007 <Zerocool242007.2supff[ at ]DoNotSpam.com> 27.06.2007 18:56:59 Hello I am in some need of help I am using Microsoft Fax Console on Windows 2003 server the fax modem I am using is A Brooktroute Truefax 100. Everything faxes out fine but I am getting allot company’s faxing them back or emailing us saying that they can not read them. What it will do is cut half of the text or smashes the text in different places on the fax. I forgot to mention that are fax uses a t1 channel to fax out on the phone line we do not have it hooked up to a dedicated fax line. I can send a demonstration of a fax to some one if that would help. I have contacted brooktrout and they say it is fax console or disturbance in the line. So if any one could or need more info please let me know. Thanks For your time -- Zerocool242007 ------------------------------------------------------------------------ Zerocool242007's Profile: http://forums.techarena.in/member.php?userid=25903 View this thread: http://forums.techarena.in/showthread.php?t=773903 http://forums.techarena.in

Re: Faxing issues on Microsoft fax console "Claus" <cjobes[ at ]nova-tech.org> 27.06.2007 23:24:22 Is your T1 channel a PRI or CAS signal? -- Claus "Zerocool242007" <Zerocool242007.2supff[ at ]DoNotSpam.com> wrote in message news:Zerocool242007.2supff[ at ]DoNotSpam.com... [Quoted Text] > > Hello I am in some need of help I am using Microsoft Fax Console on > Windows 2003 server the fax modem I am using is A Brooktroute Truefax > 100. Everything faxes out fine but I am getting allot company's faxing > them back or emailing us saying that they can not read them. What it > will do is cut half of the text or smashes the text in different places > on the fax. I forgot to mention that are fax uses a t1 channel to fax > out on the phone line we do not have it hooked up to a dedicated fax > line. I can send a demonstration of a fax to some one if that would > help. I have contacted brooktrout and they say it is fax console or > disturbance in the line. So if any one could or need more info please > let me know. Thanks For your time > > > -- > Zerocool242007 > ------------------------------------------------------------------------ > Zerocool242007's Profile: > http://forums.techarena.in/member.php?userid=25903 > View this thread: http://forums.techarena.in/showthread.php?t=773903 > > http://forums.techarena.in >

Re: Faxing issues on Microsoft fax console Zerocool242007 <Zerocool242007.2sw67g[ at ]DoNotSpam.com> 28.06.2007 14:00:36 Neather it is a POTS Line -- Zerocool242007 ------------------------------------------------------------------------ Zerocool242007's Profile: http://forums.techarena.in/member.php?userid=25903 View this thread: http://forums.techarena.in/showthread.php?t=773903 http://forums.techarena.in

Re: Faxing issues on Microsoft fax console "Claus" <cjobes[ at ]nova-tech.org> 28.06.2007 20:19:04 In your original post you said it's a T1 channel. So are you now saying that it is a straight stand-alone POTS line? -- Claus "Zerocool242007" <Zerocool242007.2sw67g[ at ]DoNotSpam.com> wrote in message news:Zerocool242007.2sw67g[ at ]DoNotSpam.com... [Quoted Text] > > Neather it is a POTS Line > > > -- > Zerocool242007 > ------------------------------------------------------------------------ > Zerocool242007's Profile: > http://forums.techarena.in/member.php?userid=25903 > View this thread: http://forums.techarena.in/showthread.php?t=773903 > > http://forums.techarena.in >

Re: Faxing issues on Microsoft fax console Andrew Rinaldi <andrew.rinaldi[ at ]mainpine.com> 29.06.2007 09:00:10 On Jun 27, 7:56 pm, Zerocool242007 <Zerocool242007.2su...[ at ]DoNotSpam.com> wrote: [Quoted Text] > Hello I am in some need of help I am using Microsoft Fax Console on > Windows 2003 server the fax modem I am using is A Brooktroute Truefax > 100. Everything faxes out fine but I am getting allot company's faxing > them back or emailing us saying that they can not read them. What it > will do is cut half of the text or smashes the text in different places > on the fax. I forgot to mention that are fax uses a t1 channel to fax > out on the phone line we do not have it hooked up to a dedicated fax > line. I can send a demonstration of a fax to some one if that would > help. I have contacted brooktrout and they say it is fax console or > disturbance in the line. So if any one could or need more info please > let me know. Thanks For your time > > -- > Zerocool242007 > ------------------------------------------------------------------------ > Zerocool242007's Profile:http://forums.techarena.in/member.php?userid=25903 > View this thread:http://forums.techarena.in/showthread.php?t=773903 > > http://forums.techarena.in I'd go back to Brooktrout and ask them to prove that it's "fax console or disturbance in the line". These sorts of bland statements are meaningless without transaction logs to identify the exact cause of your problems. If you can get detailed logs then you have some chance of resolving the issues. Regards ANDREW RINALDI Mainpine Limited - Support USA +1 503 822 9944 | Asia/Europe +44 1225 869439 andrew.rinaldi[ at ]mainpine.com | www.mainpine.com

Re: Faxing issues on Microsoft fax console Zerocool242007 <Zerocool242007.2sxvbg[ at ]DoNotSpam.com> 29.06.2007 12:15:04 Well I contacted our phone company that set that up. What they told me is that it hookes up to our T1 on a channel I asked them so is it a PRI or a CAS then he said you should have no problem faxing out on it. so I don't think he knew. I know it is not the card now cause we allso use winfax and that uses another system and we get the same problem. -- Zerocool242007 ------------------------------------------------------------------------ Zerocool242007's Profile: http://forums.techarena.in/member.php?userid=25903 View this thread: http://forums.techarena.in/showthread.php?t=773903 http://forums.techarena.in

Re: Faxing issues on Microsoft fax console Andrew Rinaldi <andrew.rinaldi[ at ]mainpine.com> 29.06.2007 12:27:46 On Jun 29, 1:15 pm, Zerocool242007 <Zerocool242007.2sx...[ at ]DoNotSpam.com> wrote: [Quoted Text] > Well I contacted our phone company that set that up. What they told me > is that it hookes up to our T1 on a channel I asked them so is it a PRI > or a CAS then he said you should have no problem faxing out on it. so I > don't think he knew. I know it is not the card now cause we allso use > winfax and that uses another system and we get the same problem. > > -- > Zerocool242007 > ------------------------------------------------------------------------ > Zerocool242007's Profile:http://forums.techarena.in/member.php?userid=25903 > View this thread:http://forums.techarena.in/showthread.php?t=773903 > > http://forums.techarena.in Does a fax machine work reliably on the same line ? Regards ANDREW RINALDI Mainpine Limited - Support USA +1 503 822 9944 | Asia/Europe +44 1225 869439 andrew.rinaldi[ at ]mainpine.com | www.mainpine.com

Re: Faxing issues on Microsoft fax console "Claus" <cjobes[ at ]nova-tech.org> 29.06.2007 13:56:56 What you probably have is one of these combined services over T1. Some vendors call it "FlexOption". They grab a few channels off the T1 and run internally (vendor network) some kind of VoIP solution. Even though it looks to the customer like any old POTS line, it is not because the vendor handles it internally like VoIP and then hands it off on their edge router into the public phone system. We had lots of problems with those setups when it comes to fax functionality and we have basically moved away from it and run the fax capability for clients off a standard stand-alone POTS service. -- Claus "Zerocool242007" <Zerocool242007.2sxvbg[ at ]DoNotSpam.com> wrote in message news:Zerocool242007.2sxvbg[ at ]DoNotSpam.com... [Quoted Text] > > Well I contacted our phone company that set that up. What they told me > is that it hookes up to our T1 on a channel I asked them so is it a PRI > or a CAS then he said you should have no problem faxing out on it. so I > don't think he knew. I know it is not the card now cause we allso use > winfax and that uses another system and we get the same problem. > > > -- > Zerocool242007 > ------------------------------------------------------------------------ > Zerocool242007's Profile: > http://forums.techarena.in/member.php?userid=25903 > View this thread: http://forums.techarena.in/showthread.php?t=773903 > > http://forums.techarena.in >

Re: Faxing issues on Microsoft fax console Andrew Rinaldi <andrew.rinaldi[ at ]mainpine.com> 29.06.2007 14:47:26 On Jun 29, 2:56 pm, "Claus" <cjo...[ at ]nova-tech.org> wrote: [Quoted Text] > What you probably have is one of these combined services over T1. Some > vendors call it "FlexOption". They grab a few channels off the T1 and run > internally (vendor network) some kind of VoIP solution. Even though it looks > to the customer like any old POTS line, it is not because the vendor handles > it internally like VoIP and then hands it off on their edge router into the > public phone system. We had lots of problems with those setups when it comes > to fax functionality and we have basically moved away from it and run the > fax capability for clients off a standard stand-alone POTS service. > > -- > Claus"Zerocool242007" <Zerocool242007.2sx...[ at ]DoNotSpam.com> wrote in message > > news:Zerocool242007.2sxvbg[ at ]DoNotSpam.com... > > > > > > > Well I contacted our phone company that set that up. What they told me > > is that it hookes up to our T1 on a channel I asked them so is it a PRI > > or a CAS then he said you should have no problem faxing out on it. so I > > don't think he knew. I know it is not the card now cause we allso use > > winfax and that uses another system and we get the same problem. > > > -- > > Zerocool242007 > > ------------------------------------------------------------------------ > > Zerocool242007's Profile: > >http://forums.techarena.in/member.php?userid=25903 > > View this thread:http://forums.techarena.in/showthread.php?t=773903 > > >http://forums.techarena.in- Hide quoted text - > > - Show quoted text - Try sending/receiving 100 fax's with a modern fax machine (something that support V.34 SuperG3). If this works then you know the problem is with your fax modem and/or fax software. If it doesn't work then ask your Telco how they are provisioning your fax line... if it's some sort of VoIP solution as suggested by Claus then you will never get it working with fax. The only solution is to have the Telco provide the fax line via an ATA without using IP. Regards ANDREW RINALDI Mainpine Limited - Support USA +1 503 822 9944 | Asia/Europe +44 1225 869439 andrew.rinaldi[ at ]mainpine.com | www.mainpine.com