ISA and Routing and Remote Access msc missing John <livingusman[ at ]googlemail.com> 05.07.2007 05:59:55 Hi sbs 2003 premium with isa 2000. I have installed sbs sp1 standard (excluding ISA 2004 sp1) and now I can not open either ISA 2000 Management or Routing and Remote Access consoles. I get the errors 'MMC cannot open the file C:\.....\MSISA.MSC' and 'MMC cannot open the file C:\...\rrasmdmt.msc' respectrively. What is the problem and how can I fix it? Thanks Regards

RE: ISA and Routing and Remote Access msc missing v-terliu[ at ]online.microsoft.com (Terence Liu [MSFT]) 06.07.2007 06:46:08 Hello John, Thank you for posting here. According to your description, I understand that you cannot open ISA and RRAS consoles after you install SBS 2003 sp1. If I have misunderstood the problem, please don't hesitate to let me know. Based on my research, there are 2 possibly reasons relate to this issue: the installation of SBS 2003 sp1 corrupted MMC dll files or the installation did not update MSISA.MSC and rrasmdmt.msc correct. I suggest we try the following steps to see if we can resolve this issue: Suggestion 1: This issue may occur when one or more of the .dll files that are used by the Microsoft Management Console (MMC) are missing or corrupted: Msxml.dll Msxml2.dll Msxml3.dll To resolve this issue, follow these steps: 1. Click Start, click Run, type cmd , and then click OK. 2. At the command prompt, type cd %windir%\system32 , and then press ENTER. Note: The %Windir% folder is the folder where you installed Microsoft Windows. 3. Type the following commands, and press ENTER after each command: Regsvr32 Msxml.dll Regsvr32 Msxml2.dll Regsvr32 Msxml3.dll 4. Type exit , and then press ENTER to close the Command Prompt window. 5. Restart the computer to test this issue. Suggestion 2: The installation did not update MSISA.MSC and rrasmdmt.msc correct Please try to install the SBS 2003 sp1 again: Downloading and Installing Windows Small Business Server 2003 Service Pack 1 http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0 b3fc3/ToDownLoadFilesandReadInstructions.htm If we cannot resolve the issue after we perform the above steps, please kindly help me collect some information for further investigation: 1. Can you open other consoles, like dnsmgmt.msc, services.msc or compmgmt.msc? 2. Please capture screenshots on the error messages and send the pictures to me at v-terliu[ at ]microsoft.com 3. Please collect the Setup MPS report for analyze: a. Please download the MPSRPT_SETUPPerf.EXE from the following link and then run this tool to gather some information from the problematic computer: http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f- 88b7-f9c79b7306c0&displaylang=en b. Double-click on the MPSRPT_SETUPPerf.EXE file. [Note] This process may take some time; however, it will not have a negative effect on the performance. c. A CAB file will be generated in the %systemroot%\MPSReports\Setup\Reports\Cab directory called %COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports generated by the MPS Reporting Tool. Please send all files to my mailbox: v-terliu[ at ]microsoft.com Hope these steps will give you some help. Thanks and have a nice day! 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Any input or comments in this thread are highly appreciated. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | From: John <livingusman[ at ]googlemail.com> | Newsgroups: microsoft.public.windows.server.sbs | Subject: ISA and Routing and Remote Access msc missing | Date: Wed, 04 Jul 2007 22:59:55 -0700 | Organization: http://groups.google.com | Lines: 13 | Message-ID: <1183615195.368012.160620[ at ]57g2000hsv.googlegroups.com> | NNTP-Posting-Host: 62.3.233.165 | Mime-Version: 1.0 | Content-Type: text/plain; charset="iso-8859-1" | X-Trace: posting.google.com 1183615195 30241 127.0.0.1 (5 Jul 2007 05:59:55 GMT) | X-Complaints-To: groups-abuse[ at ]google.com | NNTP-Posting-Date: Thu, 5 Jul 2007 05:59:55 +0000 (UTC) | User-Agent: G2/1.0 | X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727),gzip(gfe),gzip(gfe) | X-HTTP-Via: 1.0 ESPRIT-SERVER | Complaints-To: groups-abuse[ at ]google.com | Injection-Info: 57g2000hsv.googlegroups.com; posting-host=62.3.233.165; | posting-account=S6ZyCg0AAADiuOIPKrJfAHyncBLEPbMe | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!msrtrans! msrn-in!newshub.sdsu.edu!postnews.google.com!57g2000hsv.googlegroups.com!not -for-mail | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:48307 | X-Tomcat-NG: microsoft.public.windows.server.sbs | | Hi | | sbs 2003 premium with isa 2000. I have installed sbs sp1 standard | (excluding ISA 2004 sp1) and now I can not open either ISA 2000 | Management or Routing and Remote Access consoles. I get the errors | 'MMC cannot open the file C:\.....\MSISA.MSC' and 'MMC cannot open the | file C:\...\rrasmdmt.msc' respectrively. What is the problem and how | can I fix it? | | Thanks | | Regards | |