> Hello Luiz,
>
> Thank you for posting here.
>
> According to your description, I understand that the exchange Information
> Store service will stop when you try to back mailbox thru ARCServe. If I
> have misunderstood the problem, please don't hesitate to let me know.
>
> Based on my research, this is a known issue. This problem occurs when the
> third-party backup program uses the Volume Shadow Copy Service (VSS)
> infrastructure in Microsoft Windows Server 2003 to perform the backup.
>
> Note: This problem has been observed when Snapmanager for Microsoft
> Exchange by Network Appliance, Inc. is used.
>
> I suggest you contact Microsoft Product Support Services to obtain the
> following hotfix and install on SBS to see if we can resolve this issue:
>
> 916841 The Exchange Information Store Service stops responding when you try
> to back up Exchange Server 2003 by using a third-party program
>
http://support.microsoft.com/?id=916841>
> If the issue persists, please also try to install the following hotfix:
>
> 892514 The Microsoft Exchange Information Store service may stop responding
> when you try to back up your Exchange 2003 database files by using a
> program that uses the Volume Shadow Copy Service
>
http://support.microsoft.com/?id=892514>
> 933398 The Microsoft Exchange Information Store service does not start
> successfully on an Exchange 2003 server
>
http://support.microsoft.com/?id=933398>
> If your exchange information store has corrupted, please try the following
> steps to recover it thru Isinteg and Eseutil commands:
> 272570 How to recover from information store corruption
>
http://support.microsoft.com/?id=272570>
> If we cannot resolve the issue after we perform the above steps, please
> kindly help me collect some information for further investigation:
>
> 1. Save the application event log and system event log as evt files on the
> SBS and send to my mailbox: v-terliu[ at ]microsoft.com
>
> 2. Please try to backup thru NTbackup, do you get same issue?
>
> 3. Please try to reinstall the ARCServe to test this issue.
>
> Hope these steps will give you some help.
>
> Thanks and have a nice day!
>
> Best regards,
>
> Terence Liu(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
>
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check
http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: Exchange databgase - Integrity verification
> | thread-index: Ace9aj+ZNND/hCycSNuvCrMK5JYomg==
> | X-WBNR-Posting-Host: 207.46.19.168
> | From: =?Utf-8?B?THVpeg==?= <Luiz[ at ]discussions.microsoft.com>
> | Subject: Exchange databgase - Integrity verification
> | Date: Tue, 3 Jul 2007 05:04:03 -0700
> | Lines: 14
> | Message-ID: <6058A799-6BF2-4938-ADA7-C131280916A8[ at ]microsoft.com>
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
> | Newsgroups: microsoft.public.windows.server.sbs
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:47885
> | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | Hi,
> |
> | I have an Exchange 2003 with SP2 installed and configured in my SBS 2003
> R2
> | Premium server.
> | The problem is when I schedule an backup through ARCServe in document
> level
> | (mailbox level) my Information Store stops and I am unable to restart the
> | service.
> | I would like to know what switch/es of Isinteg and Eseutil commands must
> I
> | use to discover if has a problem with my Exchange database or the problem
> is
> | my Backup tool (ARCServe).
> |
> | Thanks.
> |
> | Luiz
> |
>
>