I'm accessing my SBS 2003 server using RDP. It was fine untill I installed
the latest updates. Once I login to RDP session, the screen flickers couple
of times and after that I'm not able to access the desktop or the task bar
after 2 minutes or so. In the event log I see the following message.
"The shell stopped unexpectedly and Explorer.exe was restarted."
EventType : BEX P1 : explorer.exe P2 : 6.0.3790.3959 P3 : 45d6a1b7
P4 : unknown P5 : 0.0.0.0 P6 : 00000000 P7 : 033ffb20
P8 : c0000005 P9 : 00000008
szAppName : explorer.exe szAppVer : 6.0.3790.3959 szModName : unknown
szModVer : 0.0.0.0 offset : 03496da0
Looks like it is loading some DLL that it is not compaitable with and failing.
Any help is appreciated regarding this.
Thanks
Surya
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palit wrote:
[Quoted Text] > I'm accessing my SBS 2003 server using RDP. It was fine untill I installed
> the latest updates. Once I login to RDP session, the screen flickers couple
> of times and after that I'm not able to access the desktop or the task bar
> after 2 minutes or so. In the event log I see the following message.
>
> "The shell stopped unexpectedly and Explorer.exe was restarted."
>
> EventType : BEX P1 : explorer.exe P2 : 6.0.3790.3959 P3 : 45d6a1b7
> P4 : unknown P5 : 0.0.0.0 P6 : 00000000 P7 : 033ffb20
> P8 : c0000005 P9 : 00000008
>
> szAppName : explorer.exe szAppVer : 6.0.3790.3959 szModName : unknown
> szModVer : 0.0.0.0 offset : 03496da0
>
>
> Looks like it is loading some DLL that it is not compaitable with and failing.
>
> Any help is appreciated regarding this.
>
> Thanks
>
> Surya
>
have you considered removing this patch that caused the problem?
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And I've applied this on several systems and not seeing this.
Do you have any add ons or toolbars on the serve?
news wrote:
[Quoted Text] > palit wrote:
>> I'm accessing my SBS 2003 server using RDP. It was fine untill I
>> installed the latest updates. Once I login to RDP session, the screen
>> flickers couple of times and after that I'm not able to access the
>> desktop or the task bar after 2 minutes or so. In the event log I see
>> the following message.
>> "The shell stopped unexpectedly and Explorer.exe was restarted."
>>
>> EventType : BEX P1 : explorer.exe P2 : 6.0.3790.3959 P3 :
>> 45d6a1b7
>> P4 : unknown P5 : 0.0.0.0 P6 : 00000000 P7 : 033ffb20
>> P8 : c0000005 P9 : 00000008
>> szAppName : explorer.exe szAppVer : 6.0.3790.3959 szModName :
>> unknown
>> szModVer : 0.0.0.0 offset : 03496da0
>>
>> Looks like it is loading some DLL that it is not compaitable with and
>> failing.
>>
>> Any help is appreciated regarding this.
>>
>> Thanks
>>
>> Surya
>>
> have you considered removing this patch that caused the problem?
>
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On Jun 27, 11:25 am, "Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]"
<sbrad...[ at ]pacbell.net> wrote:
[Quoted Text] > And I've applied this on several systems and not seeing this.
>
> Do you have any add ons or toolbars on the serve?
>
>
>
> news wrote:
> > palit wrote:
> >> I'm accessing my SBS 2003 server using RDP. It was fine untill I
> >> installed the latest updates. Once I login to RDP session, the screen
> >> flickers couple of times and after that I'm not able to access the
> >> desktop or the task bar after 2 minutes or so. In the event log I see
> >> the following message.
> >> "The shell stopped unexpectedly and Explorer.exe was restarted."
>
> >> EventType : BEX P1 : explorer.exe P2 : 6.0.3790.3959 P3 :
> >> 45d6a1b7
> >> P4 : unknown P5 : 0.0.0.0 P6 : 00000000 P7 : 033ffb20
> >> P8 : c0000005 P9 : 00000008
> >> szAppName : explorer.exe szAppVer : 6.0.3790.3959 szModName :
> >> unknown
> >> szModVer : 0.0.0.0 offset : 03496da0
>
> >> Looks like it is loading some DLL that it is not compaitable with and
> >> failing.
>
> >> Any help is appreciated regarding this.
>
> >> Thanks
>
> >> Surya
>
> > have you considered removing this patch that caused the problem?- Hide quoted text -
>
> - Show quoted text -
Most likely its a problem with the third-party product. Do a clean
boot of the server and see if the issue re-occurs.
Thanks,
Moloy
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The patches it installed are not removable or so it says in "Add/remove
programs"
"news" wrote:
[Quoted Text] > palit wrote:
> > I'm accessing my SBS 2003 server using RDP. It was fine untill I installed
> > the latest updates. Once I login to RDP session, the screen flickers couple
> > of times and after that I'm not able to access the desktop or the task bar
> > after 2 minutes or so. In the event log I see the following message.
> >
> > "The shell stopped unexpectedly and Explorer.exe was restarted."
> >
> > EventType : BEX P1 : explorer.exe P2 : 6.0.3790.3959 P3 : 45d6a1b7
> > P4 : unknown P5 : 0.0.0.0 P6 : 00000000 P7 : 033ffb20
> > P8 : c0000005 P9 : 00000008
> >
> > szAppName : explorer.exe szAppVer : 6.0.3790.3959 szModName : unknown
> > szModVer : 0.0.0.0 offset : 03496da0
> >
> >
> > Looks like it is loading some DLL that it is not compaitable with and failing.
> >
> > Any help is appreciated regarding this.
> >
> > Thanks
> >
> > Surya
> >
> have you considered removing this patch that caused the problem?
>
>
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I'm not sure. How do I find out? How can I disable if there are any add-ons
or toolbars?
Thanks
"Susan Bradley, CPA aka Ebitz - SBS Rocks" wrote:
[Quoted Text] > And I've applied this on several systems and not seeing this.
>
> Do you have any add ons or toolbars on the serve?
>
>
>
> news wrote:
> > palit wrote:
> >> I'm accessing my SBS 2003 server using RDP. It was fine untill I
> >> installed the latest updates. Once I login to RDP session, the screen
> >> flickers couple of times and after that I'm not able to access the
> >> desktop or the task bar after 2 minutes or so. In the event log I see
> >> the following message.
> >> "The shell stopped unexpectedly and Explorer.exe was restarted."
> >>
> >> EventType : BEX P1 : explorer.exe P2 : 6.0.3790.3959 P3 :
> >> 45d6a1b7
> >> P4 : unknown P5 : 0.0.0.0 P6 : 00000000 P7 : 033ffb20
> >> P8 : c0000005 P9 : 00000008
> >> szAppName : explorer.exe szAppVer : 6.0.3790.3959 szModName :
> >> unknown
> >> szModVer : 0.0.0.0 offset : 03496da0
> >>
> >> Looks like it is loading some DLL that it is not compaitable with and
> >> failing.
> >>
> >> Any help is appreciated regarding this.
> >>
> >> Thanks
> >>
> >> Surya
> >>
> > have you considered removing this patch that caused the problem?
> >
>
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Thanks Moloy. Unfortunately, since I can only access this machine remotely, I
can not do a clean boot. I would like to know if there is a way to do this.
Thanks
"Moloy Tandon [MSFT]" wrote:
[Quoted Text] > On Jun 27, 11:25 am, "Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]"
> <sbrad...[ at ]pacbell.net> wrote:
> > And I've applied this on several systems and not seeing this.
> >
> > Do you have any add ons or toolbars on the serve?
> >
> >
> >
> > news wrote:
> > > palit wrote:
> > >> I'm accessing my SBS 2003 server using RDP. It was fine untill I
> > >> installed the latest updates. Once I login to RDP session, the screen
> > >> flickers couple of times and after that I'm not able to access the
> > >> desktop or the task bar after 2 minutes or so. In the event log I see
> > >> the following message.
> > >> "The shell stopped unexpectedly and Explorer.exe was restarted."
> >
> > >> EventType : BEX P1 : explorer.exe P2 : 6.0.3790.3959 P3 :
> > >> 45d6a1b7
> > >> P4 : unknown P5 : 0.0.0.0 P6 : 00000000 P7 : 033ffb20
> > >> P8 : c0000005 P9 : 00000008
> > >> szAppName : explorer.exe szAppVer : 6.0.3790.3959 szModName :
> > >> unknown
> > >> szModVer : 0.0.0.0 offset : 03496da0
> >
> > >> Looks like it is loading some DLL that it is not compaitable with and
> > >> failing.
> >
> > >> Any help is appreciated regarding this.
> >
> > >> Thanks
> >
> > >> Surya
> >
> > > have you considered removing this patch that caused the problem?- Hide quoted text -
> >
> > - Show quoted text -
>
>
>
> Most likely its a problem with the third-party product. Do a clean
> boot of the server and see if the issue re-occurs.
>
> Thanks,
> Moloy
>
>
>
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On Jun 27, 4:40 pm, palit <p...[ at ]discussions.microsoft.com> wrote:
[Quoted Text] > Thanks Moloy. Unfortunately, since I can only access this machine remotely, I
> can not do a clean boot. I would like to know if there is a way to do this.
>
> Thanks
>
>
>
> "Moloy Tandon [MSFT]" wrote:
> > On Jun 27, 11:25 am, "Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]"
> > <sbrad...[ at ]pacbell.net> wrote:
> > > And I've applied this on several systems and not seeing this.
>
> > > Do you have any add ons or toolbars on the serve?
>
> > > news wrote:
> > > > palit wrote:
> > > >> I'm accessing my SBS 2003 server using RDP. It was fine untill I
> > > >> installed the latest updates. Once I login to RDP session, the screen
> > > >> flickers couple of times and after that I'm not able to access the
> > > >> desktop or the task bar after 2 minutes or so. In the event log I see
> > > >> the following message.
> > > >> "The shell stopped unexpectedly and Explorer.exe was restarted."
>
> > > >> EventType : BEX P1 : explorer.exe P2 : 6.0.3790.3959 P3 :
> > > >> 45d6a1b7
> > > >> P4 : unknown P5 : 0.0.0.0 P6 : 00000000 P7 : 033ffb20
> > > >> P8 : c0000005 P9 : 00000008
> > > >> szAppName : explorer.exe szAppVer : 6.0.3790.3959 szModName :
> > > >> unknown
> > > >> szModVer : 0.0.0.0 offset : 03496da0
>
> > > >> Looks like it is loading some DLL that it is not compaitable with and
> > > >> failing.
>
> > > >> Any help is appreciated regarding this.
>
> > > >> Thanks
>
> > > >> Surya
>
> > > > have you considered removing this patch that caused the problem?- Hide quoted text -
>
> > > - Show quoted text -
>
> > Most likely its a problem with the third-party product. Do a clean
> > boot of the server and see if the issue re-occurs.
>
> > Thanks,
> > Moloy- Hide quoted text -
>
> - Show quoted text -
Unfortunately, there is no work around to that. You need to have
someone onsite to make the required changes.
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Yes they are... what patches are you referring to. Security patches are
removable with a few exceptions.
palit wrote:
[Quoted Text] > The patches it installed are not removable or so it says in "Add/remove
> programs"
>
> "news" wrote:
>
>> palit wrote:
>>> I'm accessing my SBS 2003 server using RDP. It was fine untill I installed
>>> the latest updates. Once I login to RDP session, the screen flickers couple
>>> of times and after that I'm not able to access the desktop or the task bar
>>> after 2 minutes or so. In the event log I see the following message.
>>>
>>> "The shell stopped unexpectedly and Explorer.exe was restarted."
>>>
>>> EventType : BEX P1 : explorer.exe P2 : 6.0.3790.3959 P3 : 45d6a1b7
>>> P4 : unknown P5 : 0.0.0.0 P6 : 00000000 P7 : 033ffb20
>>> P8 : c0000005 P9 : 00000008
>>>
>>> szAppName : explorer.exe szAppVer : 6.0.3790.3959 szModName : unknown
>>> szModVer : 0.0.0.0 offset : 03496da0
>>>
>>>
>>> Looks like it is loading some DLL that it is not compaitable with and failing.
>>>
>>> Any help is appreciated regarding this.
>>>
>>> Thanks
>>>
>>> Surya
>>>
>> have you considered removing this patch that caused the problem?
>>
>>
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Did more research on this. I did not mess with removing the patches. One
suggestion helped me. I disabled a d3dart.dll in InternetExplorer manage
add-ons. I'm not sure how this got there. As of now I'm able to get atleast
my desktop background active, meaning I can click on the icons on the desktop
and launch programs. The taskbar is still frozen. So I looked for d3dart.dll
in the registry and found following entries.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Winlogon\Notify\d3dart
HKEY_CLASSES_ROOT\CLSID\{ccd40b83-259e-4af7-9f15-a1da6cbe3178}\InprocServer32
Are these safe to be removed so that explorer.exe will not load it.
"Susan Bradley, CPA aka Ebitz - SBS Rocks" wrote:
[Quoted Text] > Yes they are... what patches are you referring to. Security patches are
> removable with a few exceptions.
>
> palit wrote:
> > The patches it installed are not removable or so it says in "Add/remove
> > programs"
> >
> > "news" wrote:
> >
> >> palit wrote:
> >>> I'm accessing my SBS 2003 server using RDP. It was fine untill I installed
> >>> the latest updates. Once I login to RDP session, the screen flickers couple
> >>> of times and after that I'm not able to access the desktop or the task bar
> >>> after 2 minutes or so. In the event log I see the following message.
> >>>
> >>> "The shell stopped unexpectedly and Explorer.exe was restarted."
> >>>
> >>> EventType : BEX P1 : explorer.exe P2 : 6.0.3790.3959 P3 : 45d6a1b7
> >>> P4 : unknown P5 : 0.0.0.0 P6 : 00000000 P7 : 033ffb20
> >>> P8 : c0000005 P9 : 00000008
> >>>
> >>> szAppName : explorer.exe szAppVer : 6.0.3790.3959 szModName : unknown
> >>> szModVer : 0.0.0.0 offset : 03496da0
> >>>
> >>>
> >>> Looks like it is loading some DLL that it is not compaitable with and failing.
> >>>
> >>> Any help is appreciated regarding this.
> >>>
> >>> Thanks
> >>>
> >>> Surya
> >>>
> >> have you considered removing this patch that caused the problem?
> >>
> >>
>
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