Problem with Optiarc DVD RW AD-7170A "Ben" <brlr[ at ]roadrunner.com> 06.07.2007 16:47:01 I have installed a new DVD and it will not record. any ideas? From system info: Drive F: Description CD-ROM Drive Media Loaded No Media Type UNKNOWN Name Optiarc DVD RW AD-7170A ATA Device Manufacturer (Standard CD-ROM drives) Status OK Transfer Rate -1.00 kbytes/sec

RE: Problem with Optiarc DVD RW AD-7170A v-terliu[ at ]online.microsoft.com (Terence Liu [MSFT]) 09.07.2007 03:31:02 Hello Ben, Thank you for posting here. According to your description, I understand that you cannot burn data thru a new DVD RW device (Optiarc DVD RW AD-7170A). If I have misunderstood the problem, please don't hesitate to let me know. Based on my research, the device Optiarc DVD RW AD-7170A is not on the HCL list of Vista, the compatibility of this device on our system is not tested and therefore its performance on the Vista is not guaranteed. Vista HCL list: http://winqual.microsoft.com/hcl/Default.aspx Therefore, I suggest you try to replace the DVD RW device with a new one which in Vista HCL list. Then you can test this issue. Hope these steps will give you some help. Thanks and have a nice day! Best regards, Terence Liu(MSFT) Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ===================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue. Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner. For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers. Any input or comments in this thread are highly appreciated. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | From: "Ben" <brlr[ at ]roadrunner.com> | Subject: Problem with Optiarc DVD RW AD-7170A | Date: Fri, 6 Jul 2007 12:47:01 -0400 | Lines: 18 | Message-ID: <74C1646A-27DA-4D65-820B-255B46D78FEE[ at ]microsoft.com> | MIME-Version: 1.0 | Content-Type: text/plain; | format=flowed; | charset="iso-8859-1"; | reply-type=original | Content-Transfer-Encoding: 7bit | X-Priority: 3 | X-MSMail-Priority: Normal | X-Newsreader: Microsoft Windows Mail 6.0.6000.16480 | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480 | X-MS-CommunityGroup-MessageCategory: {E4FCE0A9-75B4-4168-BFF9-16C22D8747EC} | X-MS-CommunityGroup-PostID: {74C1646A-27DA-4D65-820B-255B46D78FEE} | Newsgroups: microsoft.public.windows.vista.hardware_assessment | Path: TK2MSFTNGHUB02.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.vista.hardware_assessment:299 | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1 | X-Tomcat-NG: microsoft.public.windows.vista.hardware_assessment | | I have installed a new DVD and it will not record. any ideas? | | | From system info: | Drive F: | Description CD-ROM Drive | | Media Loaded No | | Media Type UNKNOWN | | Name Optiarc DVD RW AD-7170A ATA Device | | Manufacturer (Standard CD-ROM drives) | | Status OK | | Transfer Rate -1.00 kbytes/sec |