Why does Office XP Word and Powerpoint crash when I open a doc wiloway 18.09.2006 18:12:01 I have just reloaded my System with Windows XP Pro and SP2 ... I then reloaded my Micorsoft Office XP Professional Subscription version 2002, followed the activation procedure, and downloaded all the updates and service packs and everytime I open a Word document or a Powerpoint document, it returns a splash that states "I'm sorry Microsoft office has encountered an error and must close" ... the error reported is in the winword.exe module .... it then asks me if I want to file an error report, which I do ... and it tells me to follow the link to see what Microsoft thinks is the error ... and it tells me to download the updates which I already have ... so I scan for updates again and it tells me that I already did that ... and I have repeated this procedure ... removing office from the system ... cleaning the registry .... removing the folders from Programs ... and reinstalling it 5 times ... Help I want to be able to run the Software I bought and paid for

Re: Why does Office XP Word and Powerpoint crash when I open a doc "Herb Tyson [MVP]" <herb[ at ]1x2y3z.xnw> 18.09.2006 21:17:35 Problems with Word crashing usually are due to corrupted registry entries or a corrupted normal.dot. I would try the steps shown here: http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm In particular, see if starting Word using the /a switch allows it to start without crashing. If all else fails, I would try creating a new user profile and see if a completely pristine profile eliminates the problem (Start - Settings - Control Panel - User Accounts). -- Herb Tyson MS MVP http://www.herbtyson.com Please respond in the newsgroups so everyone can follow along. "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message news:FC2D614A-06D0-4ECE-BEBB-56C787736062[ at ]microsoft.com... [Quoted Text] >I have just reloaded my System with Windows XP Pro and SP2 ... I then > reloaded my Micorsoft Office XP Professional Subscription version 2002, > followed the activation procedure, and downloaded all the updates and > service > packs and everytime I open a Word document or a Powerpoint document, it > returns a splash that states "I'm sorry Microsoft office has encountered > an > error and must close" ... the error reported is in the winword.exe module > ... it then asks me if I want to file an error report, which I do ... and > it > tells me to follow the link to see what Microsoft thinks is the error ... > and > it tells me to download the updates which I already have ... so I scan for > updates again and it tells me that I already did that ... and I have > repeated > this procedure ... removing office from the system ... cleaning the > registry > ... removing the folders from Programs ... and reinstalling it 5 times ... > Help > > I want to be able to run the Software I bought and paid for

Re: Why does Office XP Word and Powerpoint crash when I open a doc wiloway 20.09.2006 00:43:01 Herb ... Thanks ... Very informative response ... unfortunately none of it helped ... I am so frustrated ... it is really annoying to have software that you cannot use ... thanks again anyone else want to try??? wiloway "Herb Tyson [MVP]" wrote: [Quoted Text] > Problems with Word crashing usually are due to corrupted registry entries or > a corrupted normal.dot. I would try the steps shown here: > > http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm > > In particular, see if starting Word using the /a switch allows it to start > without crashing. > > If all else fails, I would try creating a new user profile and see if a > completely pristine profile eliminates the problem (Start - Settings - > Control Panel - User Accounts). > > > -- > Herb Tyson MS MVP > http://www.herbtyson.com > Please respond in the newsgroups so everyone can follow along. > "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message > news:FC2D614A-06D0-4ECE-BEBB-56C787736062[ at ]microsoft.com... > >I have just reloaded my System with Windows XP Pro and SP2 ... I then > > reloaded my Micorsoft Office XP Professional Subscription version 2002, > > followed the activation procedure, and downloaded all the updates and > > service > > packs and everytime I open a Word document or a Powerpoint document, it > > returns a splash that states "I'm sorry Microsoft office has encountered > > an > > error and must close" ... the error reported is in the winword.exe module > > ... it then asks me if I want to file an error report, which I do ... and > > it > > tells me to follow the link to see what Microsoft thinks is the error ... > > and > > it tells me to download the updates which I already have ... so I scan for > > updates again and it tells me that I already did that ... and I have > > repeated > > this procedure ... removing office from the system ... cleaning the > > registry > > ... removing the folders from Programs ... and reinstalling it 5 times ... > > Help > > > > I want to be able to run the Software I bought and paid for > > >

Re: Why does Office XP Word and Powerpoint crash when I open a doc ncalmarin[ at ]gmail.com 20.09.2006 01:44:18 If you are on a network..try creating a new profile. log on as the local admin account and move your profile to the root of C: and then log on as you and rebuild your profile and try it again. wiloway wrote: [Quoted Text] > I have just reloaded my System with Windows XP Pro and SP2 ... I then > reloaded my Micorsoft Office XP Professional Subscription version 2002, > followed the activation procedure, and downloaded all the updates and service > packs and everytime I open a Word document or a Powerpoint document, it > returns a splash that states "I'm sorry Microsoft office has encountered an > error and must close" ... the error reported is in the winword.exe module > ... it then asks me if I want to file an error report, which I do ... and it > tells me to follow the link to see what Microsoft thinks is the error ... and > it tells me to download the updates which I already have ... so I scan for > updates again and it tells me that I already did that ... and I have repeated > this procedure ... removing office from the system ... cleaning the registry > ... removing the folders from Programs ... and reinstalling it 5 times ... > Help > > I want to be able to run the Software I bought and paid for

Re: Why does Office XP Word and Powerpoint crash when I open a doc "TF" <terryfarrell%40%6d%73%6e%2ecom> 20.09.2006 08:15:28 Would you confirm that when you start in Safe Mode, Word still aborts. From Start, Run type in winword /a and press enter. What happens? -- Terry Farrell - Word MVP http://word.mvps.org/ "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message news:DF94C01E-0EC7-4665-839A-A3BE0A6F3EDD[ at ]microsoft.com... [Quoted Text] > Herb ... Thanks ... Very informative response ... unfortunately none of it > helped ... I am so frustrated ... it is really annoying to have software > that > you cannot use ... > > thanks again > > anyone else want to try??? > > wiloway > > "Herb Tyson [MVP]" wrote: > >> Problems with Word crashing usually are due to corrupted registry entries >> or >> a corrupted normal.dot. I would try the steps shown here: >> >> http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm >> >> In particular, see if starting Word using the /a switch allows it to >> start >> without crashing. >> >> If all else fails, I would try creating a new user profile and see if a >> completely pristine profile eliminates the problem (Start - Settings - >> Control Panel - User Accounts). >> >> >> -- >> Herb Tyson MS MVP >> http://www.herbtyson.com >> Please respond in the newsgroups so everyone can follow along. >> "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message >> news:FC2D614A-06D0-4ECE-BEBB-56C787736062[ at ]microsoft.com... >> >I have just reloaded my System with Windows XP Pro and SP2 ... I then >> > reloaded my Micorsoft Office XP Professional Subscription version 2002, >> > followed the activation procedure, and downloaded all the updates and >> > service >> > packs and everytime I open a Word document or a Powerpoint document, it >> > returns a splash that states "I'm sorry Microsoft office has >> > encountered >> > an >> > error and must close" ... the error reported is in the winword.exe >> > module >> > ... it then asks me if I want to file an error report, which I do ... >> > and >> > it >> > tells me to follow the link to see what Microsoft thinks is the error >> > ... >> > and >> > it tells me to download the updates which I already have ... so I scan >> > for >> > updates again and it tells me that I already did that ... and I have >> > repeated >> > this procedure ... removing office from the system ... cleaning the >> > registry >> > ... removing the folders from Programs ... and reinstalling it 5 times >> > ... >> > Help >> > >> > I want to be able to run the Software I bought and paid for >> >> >>

Re: Why does Office XP Word and Powerpoint crash when I open a doc wiloway 22.09.2006 02:30:02 Sorry ... not on a network ... application is loaded on a stand alone computer "ncalmarin[ at ]gmail.com" wrote: [Quoted Text] > If you are on a network..try creating a new profile. log on as the > local admin account and move your profile to the root of C: and then > log on as you and rebuild your profile and try it again. > > > wiloway wrote: > > I have just reloaded my System with Windows XP Pro and SP2 ... I then > > reloaded my Micorsoft Office XP Professional Subscription version 2002, > > followed the activation procedure, and downloaded all the updates and service > > packs and everytime I open a Word document or a Powerpoint document, it > > returns a splash that states "I'm sorry Microsoft office has encountered an > > error and must close" ... the error reported is in the winword.exe module > > ... it then asks me if I want to file an error report, which I do ... and it > > tells me to follow the link to see what Microsoft thinks is the error ... and > > it tells me to download the updates which I already have ... so I scan for > > updates again and it tells me that I already did that ... and I have repeated > > this procedure ... removing office from the system ... cleaning the registry > > ... removing the folders from Programs ... and reinstalling it 5 times ... > > Help > > > > I want to be able to run the Software I bought and paid for > >

Re: Why does Office XP Word and Powerpoint crash when I open a doc wiloway 22.09.2006 02:35:02 That is correct ... it appears to be fine and stable until I open a document .... then about 30 seconds later it displays the "encountered and error and must close" ... same as when I click on a document and it opens Word ... or when I open word and then open a document ... or when I open a powerpoint file ... however, ... when I open a blank document I can paste information into the document and save and close the document before it crashes ... "TF" wrote: [Quoted Text] > Would you confirm that when you start in Safe Mode, Word still aborts. From > Start, Run type in > > winword /a > > and press enter. What happens? > > -- > Terry Farrell - Word MVP > http://word.mvps.org/ > > "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message > news:DF94C01E-0EC7-4665-839A-A3BE0A6F3EDD[ at ]microsoft.com... > > Herb ... Thanks ... Very informative response ... unfortunately none of it > > helped ... I am so frustrated ... it is really annoying to have software > > that > > you cannot use ... > > > > thanks again > > > > anyone else want to try??? > > > > wiloway > > > > "Herb Tyson [MVP]" wrote: > > > >> Problems with Word crashing usually are due to corrupted registry entries > >> or > >> a corrupted normal.dot. I would try the steps shown here: > >> > >> http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm > >> > >> In particular, see if starting Word using the /a switch allows it to > >> start > >> without crashing. > >> > >> If all else fails, I would try creating a new user profile and see if a > >> completely pristine profile eliminates the problem (Start - Settings - > >> Control Panel - User Accounts). > >> > >> > >> -- > >> Herb Tyson MS MVP > >> http://www.herbtyson.com > >> Please respond in the newsgroups so everyone can follow along. > >> "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message > >> news:FC2D614A-06D0-4ECE-BEBB-56C787736062[ at ]microsoft.com... > >> >I have just reloaded my System with Windows XP Pro and SP2 ... I then > >> > reloaded my Micorsoft Office XP Professional Subscription version 2002, > >> > followed the activation procedure, and downloaded all the updates and > >> > service > >> > packs and everytime I open a Word document or a Powerpoint document, it > >> > returns a splash that states "I'm sorry Microsoft office has > >> > encountered > >> > an > >> > error and must close" ... the error reported is in the winword.exe > >> > module > >> > ... it then asks me if I want to file an error report, which I do ... > >> > and > >> > it > >> > tells me to follow the link to see what Microsoft thinks is the error > >> > ... > >> > and > >> > it tells me to download the updates which I already have ... so I scan > >> > for > >> > updates again and it tells me that I already did that ... and I have > >> > repeated > >> > this procedure ... removing office from the system ... cleaning the > >> > registry > >> > ... removing the folders from Programs ... and reinstalling it 5 times > >> > ... > >> > Help > >> > > >> > I want to be able to run the Software I bought and paid for > >> > >> > >> > > >

Re: Why does Office XP Word and Powerpoint crash when I open a doc "Herb Tyson [MVP]" <herb[ at ]1x2y3z.xnw> 22.09.2006 03:24:37 What happens if you start Word in Safe mode? Hold down the Ctrl key when Word is starting, and say Yes to Safe Mode. Safe mode isn't the same as starting with the /a switch. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message news:AD4B5223-E1EA-4EA4-92ED-F5E4BCA9D1D4[ at ]microsoft.com... [Quoted Text] > Sorry ... not on a network ... application is loaded on a stand alone > computer > > "ncalmarin[ at ]gmail.com" wrote: > >> If you are on a network..try creating a new profile. log on as the >> local admin account and move your profile to the root of C: and then >> log on as you and rebuild your profile and try it again. >> >> >> wiloway wrote: >> > I have just reloaded my System with Windows XP Pro and SP2 ... I then >> > reloaded my Micorsoft Office XP Professional Subscription version 2002, >> > followed the activation procedure, and downloaded all the updates and >> > service >> > packs and everytime I open a Word document or a Powerpoint document, it >> > returns a splash that states "I'm sorry Microsoft office has >> > encountered an >> > error and must close" ... the error reported is in the winword.exe >> > module >> > ... it then asks me if I want to file an error report, which I do ... >> > and it >> > tells me to follow the link to see what Microsoft thinks is the error >> > ... and >> > it tells me to download the updates which I already have ... so I scan >> > for >> > updates again and it tells me that I already did that ... and I have >> > repeated >> > this procedure ... removing office from the system ... cleaning the >> > registry >> > ... removing the folders from Programs ... and reinstalling it 5 times >> > ... >> > Help >> > >> > I want to be able to run the Software I bought and paid for >> >>

Re: Why does Office XP Word and Powerpoint crash when I open a doc "Herb Tyson [MVP]" <herb[ at ]1x2y3z.xnw> 22.09.2006 03:24:37 What happens if you start Word in Safe mode? Hold down the Ctrl key when Word is starting, and say Yes to Safe Mode. Safe mode isn't the same as starting with the /a switch. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message news:AD4B5223-E1EA-4EA4-92ED-F5E4BCA9D1D4[ at ]microsoft.com... [Quoted Text] > Sorry ... not on a network ... application is loaded on a stand alone > computer > > "ncalmarin[ at ]gmail.com" wrote: > >> If you are on a network..try creating a new profile. log on as the >> local admin account and move your profile to the root of C: and then >> log on as you and rebuild your profile and try it again. >> >> >> wiloway wrote: >> > I have just reloaded my System with Windows XP Pro and SP2 ... I then >> > reloaded my Micorsoft Office XP Professional Subscription version 2002, >> > followed the activation procedure, and downloaded all the updates and >> > service >> > packs and everytime I open a Word document or a Powerpoint document, it >> > returns a splash that states "I'm sorry Microsoft office has >> > encountered an >> > error and must close" ... the error reported is in the winword.exe >> > module >> > ... it then asks me if I want to file an error report, which I do ... >> > and it >> > tells me to follow the link to see what Microsoft thinks is the error >> > ... and >> > it tells me to download the updates which I already have ... so I scan >> > for >> > updates again and it tells me that I already did that ... and I have >> > repeated >> > this procedure ... removing office from the system ... cleaning the >> > registry >> > ... removing the folders from Programs ... and reinstalling it 5 times >> > ... >> > Help >> > >> > I want to be able to run the Software I bought and paid for >> >>

Re: Why does Office XP Word and Powerpoint crash when I open a doc "TF" <terryfarrell%40%6d%73%6e%2ecom> 22.09.2006 17:07:00 The description sounds like a problem with the printer or printer driver. Check that you have the latest printer driver installed and that Word can see the printer correctly. Terry "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message news:844F9D1D-15D9-47DE-8EF4-B81488AFBC5E[ at ]microsoft.com... [Quoted Text] > That is correct ... it appears to be fine and stable until I open a > document > ... then about 30 seconds later it displays the "encountered and error and > must close" ... same as when I click on a document and it opens Word ... > or > when I open word and then open a document ... or when I open a powerpoint > file ... however, ... when I open a blank document I can paste information > into the document and save and close the document before it crashes ... > > "TF" wrote: > >> Would you confirm that when you start in Safe Mode, Word still aborts. >> From >> Start, Run type in >> >> winword /a >> >> and press enter. What happens? >> >> -- >> Terry Farrell - Word MVP >> http://word.mvps.org/ >> >> "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message >> news:DF94C01E-0EC7-4665-839A-A3BE0A6F3EDD[ at ]microsoft.com... >> > Herb ... Thanks ... Very informative response ... unfortunately none of >> > it >> > helped ... I am so frustrated ... it is really annoying to have >> > software >> > that >> > you cannot use ... >> > >> > thanks again >> > >> > anyone else want to try??? >> > >> > wiloway >> > >> > "Herb Tyson [MVP]" wrote: >> > >> >> Problems with Word crashing usually are due to corrupted registry >> >> entries >> >> or >> >> a corrupted normal.dot. I would try the steps shown here: >> >> >> >> http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm >> >> >> >> In particular, see if starting Word using the /a switch allows it to >> >> start >> >> without crashing. >> >> >> >> If all else fails, I would try creating a new user profile and see if >> >> a >> >> completely pristine profile eliminates the problem (Start - Settings - >> >> Control Panel - User Accounts). >> >> >> >> >> >> -- >> >> Herb Tyson MS MVP >> >> http://www.herbtyson.com >> >> Please respond in the newsgroups so everyone can follow along. >> >> "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message >> >> news:FC2D614A-06D0-4ECE-BEBB-56C787736062[ at ]microsoft.com... >> >> >I have just reloaded my System with Windows XP Pro and SP2 ... I then >> >> > reloaded my Micorsoft Office XP Professional Subscription version >> >> > 2002, >> >> > followed the activation procedure, and downloaded all the updates >> >> > and >> >> > service >> >> > packs and everytime I open a Word document or a Powerpoint document, >> >> > it >> >> > returns a splash that states "I'm sorry Microsoft office has >> >> > encountered >> >> > an >> >> > error and must close" ... the error reported is in the winword.exe >> >> > module >> >> > ... it then asks me if I want to file an error report, which I do >> >> > ... >> >> > and >> >> > it >> >> > tells me to follow the link to see what Microsoft thinks is the >> >> > error >> >> > ... >> >> > and >> >> > it tells me to download the updates which I already have ... so I >> >> > scan >> >> > for >> >> > updates again and it tells me that I already did that ... and I have >> >> > repeated >> >> > this procedure ... removing office from the system ... cleaning the >> >> > registry >> >> > ... removing the folders from Programs ... and reinstalling it 5 >> >> > times >> >> > ... >> >> > Help >> >> > >> >> > I want to be able to run the Software I bought and paid for >> >> >> >> >> >> >> >> >>

Re: Why does Office XP Word and Powerpoint crash when I open a doc wiloway 23.09.2006 14:01:01 Herb ... thanks again ... still no joy ... I created a new user account ... removed all the normal.dot files (even the backup) ... same thing ... tried the ctrl key and start in safe mode ... same thing ... think there is any possibility of getting refund or new office software ... LOL ... getting tired of not being able to use the software I bought ... and open source is just not the same "Herb Tyson [MVP]" wrote: [Quoted Text] > What happens if you start Word in Safe mode? Hold down the Ctrl key when > Word is starting, and say Yes to Safe Mode. Safe mode isn't the same as > starting with the /a switch. > > -- > Herb Tyson MS MVP > Please respond in the newsgroups so everyone can follow along. > http://www.herbtyson.com > "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message > news:AD4B5223-E1EA-4EA4-92ED-F5E4BCA9D1D4[ at ]microsoft.com... > > Sorry ... not on a network ... application is loaded on a stand alone > > computer > > > > "ncalmarin[ at ]gmail.com" wrote: > > > >> If you are on a network..try creating a new profile. log on as the > >> local admin account and move your profile to the root of C: and then > >> log on as you and rebuild your profile and try it again. > >> > >> > >> wiloway wrote: > >> > I have just reloaded my System with Windows XP Pro and SP2 ... I then > >> > reloaded my Micorsoft Office XP Professional Subscription version 2002, > >> > followed the activation procedure, and downloaded all the updates and > >> > service > >> > packs and everytime I open a Word document or a Powerpoint document, it > >> > returns a splash that states "I'm sorry Microsoft office has > >> > encountered an > >> > error and must close" ... the error reported is in the winword.exe > >> > module > >> > ... it then asks me if I want to file an error report, which I do ... > >> > and it > >> > tells me to follow the link to see what Microsoft thinks is the error > >> > ... and > >> > it tells me to download the updates which I already have ... so I scan > >> > for > >> > updates again and it tells me that I already did that ... and I have > >> > repeated > >> > this procedure ... removing office from the system ... cleaning the > >> > registry > >> > ... removing the folders from Programs ... and reinstalling it 5 times > >> > ... > >> > Help > >> > > >> > I want to be able to run the Software I bought and paid for > >> > >> > > >

Re: Why does Office XP Word and Powerpoint crash when I open a doc wiloway 23.09.2006 14:50:01 Herb/TF/ncalmarin ... thank you all for your patience and assistance .. TF hit it on the head when he counseled print drivers ... I have a Brother 1440 laser printer with unsigned drivers ... I went to the Brother Web site and got their latest drivers ... usually DriversHQ picks that up ... but it no longer seems to auto check the printer ... had to do it manually ... now things are working as advertised ... thanks again all "Herb Tyson [MVP]" wrote: [Quoted Text] > What happens if you start Word in Safe mode? Hold down the Ctrl key when > Word is starting, and say Yes to Safe Mode. Safe mode isn't the same as > starting with the /a switch. > > -- > Herb Tyson MS MVP > Please respond in the newsgroups so everyone can follow along. > http://www.herbtyson.com > "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message > news:AD4B5223-E1EA-4EA4-92ED-F5E4BCA9D1D4[ at ]microsoft.com... > > Sorry ... not on a network ... application is loaded on a stand alone > > computer > > > > "ncalmarin[ at ]gmail.com" wrote: > > > >> If you are on a network..try creating a new profile. log on as the > >> local admin account and move your profile to the root of C: and then > >> log on as you and rebuild your profile and try it again. > >> > >> > >> wiloway wrote: > >> > I have just reloaded my System with Windows XP Pro and SP2 ... I then > >> > reloaded my Micorsoft Office XP Professional Subscription version 2002, > >> > followed the activation procedure, and downloaded all the updates and > >> > service > >> > packs and everytime I open a Word document or a Powerpoint document, it > >> > returns a splash that states "I'm sorry Microsoft office has > >> > encountered an > >> > error and must close" ... the error reported is in the winword.exe > >> > module > >> > ... it then asks me if I want to file an error report, which I do ... > >> > and it > >> > tells me to follow the link to see what Microsoft thinks is the error > >> > ... and > >> > it tells me to download the updates which I already have ... so I scan > >> > for > >> > updates again and it tells me that I already did that ... and I have > >> > repeated > >> > this procedure ... removing office from the system ... cleaning the > >> > registry > >> > ... removing the folders from Programs ... and reinstalling it 5 times > >> > ... > >> > Help > >> > > >> > I want to be able to run the Software I bought and paid for > >> > >> > > >

Re: Why does Office XP Word and Powerpoint crash when I open a doc "TF" <terryfarrell%40%6d%73%6e%2ecom> 23.09.2006 16:48:07 Hooray! tf "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message news:8AE3A44F-C171-4000-9337-0487333DBA69[ at ]microsoft.com... [Quoted Text] > > Herb/TF/ncalmarin ... thank you all for your patience and assistance .. > TF > hit it on the head when he counseled print drivers ... I have a Brother > 1440 > laser printer with unsigned drivers ... I went to the Brother Web site and > got their latest drivers ... usually DriversHQ picks that up ... but it no > longer seems to auto check the printer ... had to do it manually ... now > things are working as advertised ... > > thanks again all > > "Herb Tyson [MVP]" wrote: > >> What happens if you start Word in Safe mode? Hold down the Ctrl key when >> Word is starting, and say Yes to Safe Mode. Safe mode isn't the same as >> starting with the /a switch. >> >> -- >> Herb Tyson MS MVP >> Please respond in the newsgroups so everyone can follow along. >> http://www.herbtyson.com >> "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message >> news:AD4B5223-E1EA-4EA4-92ED-F5E4BCA9D1D4[ at ]microsoft.com... >> > Sorry ... not on a network ... application is loaded on a stand alone >> > computer >> > >> > "ncalmarin[ at ]gmail.com" wrote: >> > >> >> If you are on a network..try creating a new profile. log on as the >> >> local admin account and move your profile to the root of C: and then >> >> log on as you and rebuild your profile and try it again. >> >> >> >> >> >> wiloway wrote: >> >> > I have just reloaded my System with Windows XP Pro and SP2 ... I >> >> > then >> >> > reloaded my Micorsoft Office XP Professional Subscription version >> >> > 2002, >> >> > followed the activation procedure, and downloaded all the updates >> >> > and >> >> > service >> >> > packs and everytime I open a Word document or a Powerpoint document, >> >> > it >> >> > returns a splash that states "I'm sorry Microsoft office has >> >> > encountered an >> >> > error and must close" ... the error reported is in the winword.exe >> >> > module >> >> > ... it then asks me if I want to file an error report, which I do >> >> > ... >> >> > and it >> >> > tells me to follow the link to see what Microsoft thinks is the >> >> > error >> >> > ... and >> >> > it tells me to download the updates which I already have ... so I >> >> > scan >> >> > for >> >> > updates again and it tells me that I already did that ... and I have >> >> > repeated >> >> > this procedure ... removing office from the system ... cleaning the >> >> > registry >> >> > ... removing the folders from Programs ... and reinstalling it 5 >> >> > times >> >> > ... >> >> > Help >> >> > >> >> > I want to be able to run the Software I bought and paid for >> >> >> >> >> >> >>

Re: Why does Office XP Word and Powerpoint crash when I open a doc "Herb Tyson [MVP]" <herb[ at ]1x2y3z.xnw> 24.09.2006 03:17:15 Congratulations! Nice to have that one out of the way. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message news:8AE3A44F-C171-4000-9337-0487333DBA69[ at ]microsoft.com... [Quoted Text] > > Herb/TF/ncalmarin ... thank you all for your patience and assistance .. > TF > hit it on the head when he counseled print drivers ... I have a Brother > 1440 > laser printer with unsigned drivers ... I went to the Brother Web site and > got their latest drivers ... usually DriversHQ picks that up ... but it no > longer seems to auto check the printer ... had to do it manually ... now > things are working as advertised ... > > thanks again all > > "Herb Tyson [MVP]" wrote: > >> What happens if you start Word in Safe mode? Hold down the Ctrl key when >> Word is starting, and say Yes to Safe Mode. Safe mode isn't the same as >> starting with the /a switch. >> >> -- >> Herb Tyson MS MVP >> Please respond in the newsgroups so everyone can follow along. >> http://www.herbtyson.com >> "wiloway" <wiloway[ at ]discussions.microsoft.com> wrote in message >> news:AD4B5223-E1EA-4EA4-92ED-F5E4BCA9D1D4[ at ]microsoft.com... >> > Sorry ... not on a network ... application is loaded on a stand alone >> > computer >> > >> > "ncalmarin[ at ]gmail.com" wrote: >> > >> >> If you are on a network..try creating a new profile. log on as the >> >> local admin account and move your profile to the root of C: and then >> >> log on as you and rebuild your profile and try it again. >> >> >> >> >> >> wiloway wrote: >> >> > I have just reloaded my System with Windows XP Pro and SP2 ... I >> >> > then >> >> > reloaded my Micorsoft Office XP Professional Subscription version >> >> > 2002, >> >> > followed the activation procedure, and downloaded all the updates >> >> > and >> >> > service >> >> > packs and everytime I open a Word document or a Powerpoint document, >> >> > it >> >> > returns a splash that states "I'm sorry Microsoft office has >> >> > encountered an >> >> > error and must close" ... the error reported is in the winword.exe >> >> > module >> >> > ... it then asks me if I want to file an error report, which I do >> >> > ... >> >> > and it >> >> > tells me to follow the link to see what Microsoft thinks is the >> >> > error >> >> > ... and >> >> > it tells me to download the updates which I already have ... so I >> >> > scan >> >> > for >> >> > updates again and it tells me that I already did that ... and I have >> >> > repeated >> >> > this procedure ... removing office from the system ... cleaning the >> >> > registry >> >> > ... removing the folders from Programs ... and reinstalling it 5 >> >> > times >> >> > ... >> >> > Help >> >> > >> >> > I want to be able to run the Software I bought and paid for >> >> >> >> >> >> >>