> Have you checked the MessageClass and Size property values on those items and compared them with "good" items?
>
> --
> Sue Mosher, Outlook MVP
> Author of Configuring Microsoft Outlook 2003
>
http://www.turtleflock.com/olconfig/index.htm> and Microsoft Outlook Programming - Jumpstart for
> Administrators, Power Users, and Developers
>
http://www.outlookcode.com/jumpstart.aspx>
> "Angyl" <Angyl[ at ]discussions.microsoft.com> wrote in message news:B8C069A6-65DE-4B15-83CB-5227493EDB93[ at ]microsoft.com...
> > Sue,
> >
> > Yeah, that's the first thing we tried, but that's not it. Before when it
> > was a FRMCACHE.dat issue you would not be able to view the form AT ALL. Now,
> > the form pops up if they go to create a new one, but not if they open an
> > existing client. And these existing clients were CREATED using the custom
> > form.
> >
> > "Sue Mosher [MVP-Outlook]" wrote:
> >
> >> Try clearing the forms cache.
> >>
> >> "Angyl" <Angyl[ at ]discussions.microsoft.com> wrote in message news:C02B9ED0-04C7-49FE-A972-A0552F2C9178[ at ]microsoft.com...
> >> > I've created a custom form (no code) to serve as our client database in
> >> > Outlook and published it to our public folders. Up until a week ago, it was
> >> > working fine. Everyone had permissions to edit and add new contacts to this
> >> > folder.
> >> >
> >> > Recently, however it has started acting strange. While I can when opening
> >> > an EXISTING contact see the form, and have no problems with the form while
> >> > creating NEW contacts, everyone else in the office no longer gets the form
> >> > when they are opening EXISTING contacts. It is defaulting to the standard
> >> > Exchange form. If they double-click to create a new contact in this folder
> >> > it does (as the folder permissions state it should) use and display the new
> >> > form.
> >> >
> >> > Any help for why all of a sudden this folder no longer displays only the
> >> > EXISTING contacts using the custom form?
> >>
>