requested the Runtime to terminate it in an unusual way? Geoff Cox <geoff.cox[ at ]remove-this.freeuk.com> 30.08.2006 09:24:12 Hello, A user of my web site has downloaded a MS Word zipped file to his hard disk. He unzips it using the Windows XP facility but when he double clicks on the Word document, instead of it being opened by MS Word he gets following error meessage, "This application has requested the Runtime to terminate it in an unusual way. Please contact the application support team for more informtion". Any ideas as to what is going wrong? Thanks Geoff

Re: requested the Runtime to terminate it in an unusual way? Cindy M. <C.Meister-C[ at ]hispeed.ch> 30.08.2006 10:02:48 Hi Geoff, [Quoted Text] > A user of my web site has downloaded a MS Word zipped file to his hard > disk. He unzips it using the Windows XP facility but when he double > clicks on the Word document, instead of it being opened by MS Word he > gets following error meessage, > > "This application has requested the Runtime to terminate it in an > unusual way. Please contact the application support team for more > informtion". > This is a message one gets from COM Addins that are encountering or causing a problem that causes the host (word) to crash. It's not really possible to say much more... The person has some tool or other installed that's interfering, but it's not possible to determine the cause at this remove. Can the document be opened from Word's File/Open menu? Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-)

Re: requested the Runtime to terminate it in an unusual way? Geoff Cox <geoff.cox[ at ]remove-this.freeuk.com> 30.08.2006 10:13:23 On Wed, 30 Aug 2006 12:02:48 +0200, Cindy M. <C.Meister-C[ at ]hispeed.ch> wrote: [Quoted Text] >Hi Geoff, > >> A user of my web site has downloaded a MS Word zipped file to his hard >> disk. He unzips it using the Windows XP facility but when he double >> clicks on the Word document, instead of it being opened by MS Word he >> gets following error meessage, >> >> "This application has requested the Runtime to terminate it in an >> unusual way. Please contact the application support team for more >> informtion". >> >This is a message one gets from COM Addins that are encountering or >causing a problem that causes the host (word) to crash. It's not really >possible to say much more... The person has some tool or other installed >that's interfering, but it's not possible to determine the cause at this >remove. > >Can the document be opened from Word's File/Open menu? Cindy, I will get back to you on this. Cheers Geoff > >Cindy Meister >INTER-Solutions, Switzerland >http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) >http://www.word.mvps.org > >This reply is posted in the Newsgroup; please post any follow question >or reply in the newsgroup and not by e-mail :-)

Re: requested the Runtime to terminate it in an unusual way? Jay Freedman <jay.freedman[ at ]verizon.net> 30.08.2006 12:33:06 On Wed, 30 Aug 2006 11:13:23 +0100, Geoff Cox <geoff.cox[ at ]remove-this.freeuk.com> wrote: [Quoted Text] >On Wed, 30 Aug 2006 12:02:48 +0200, Cindy M. <C.Meister-C[ at ]hispeed.ch> >wrote: > >>Hi Geoff, >> >>> A user of my web site has downloaded a MS Word zipped file to his hard >>> disk. He unzips it using the Windows XP facility but when he double >>> clicks on the Word document, instead of it being opened by MS Word he >>> gets following error meessage, >>> >>> "This application has requested the Runtime to terminate it in an >>> unusual way. Please contact the application support team for more >>> informtion". >>> >>This is a message one gets from COM Addins that are encountering or >>causing a problem that causes the host (word) to crash. It's not really >>possible to say much more... The person has some tool or other installed >>that's interfering, but it's not possible to determine the cause at this >>remove. >> >>Can the document be opened from Word's File/Open menu? > >Cindy, > >I will get back to you on this. > >Cheers > >Geoff Another avenue of inquiry: Is the user looking at Windows Explorer's view of the "zip file as a folder" and double-clicking the file there? If so, the document file hasn't really been unzipped. When you double-click the icon, Windows makes a copy in a temporary folder and passes the copy to Word. That can lead to some unexpected behavior, especially for add-ins that aren't written properly. Use Explorer to copy the file out of the zip "folder" into a real folder, and double-click that. It may prevent the problem... or it may not. ;-) -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit.

Re: requested the Runtime to terminate it in an unusual way? Geoff Cox <geoff.cox[ at ]remove-this.freeuk.com> 30.08.2006 17:46:50 On Wed, 30 Aug 2006 08:33:06 -0400, Jay Freedman <jay.freedman[ at ]verizon.net> wrote: [Quoted Text] >Another avenue of inquiry: > >Is the user looking at Windows Explorer's view of the "zip file as a >folder" and double-clicking the file there? > >If so, the document file hasn't really been unzipped. When you >double-click the icon, Windows makes a copy in a temporary folder and >passes the copy to Word. That can lead to some unexpected behavior, >especially for add-ins that aren't written properly. > >Use Explorer to copy the file out of the zip "folder" into a real >folder, and double-click that. It may prevent the problem... or it may >not. ;-) Thanks Jay - will pass the idea on. Cheers Geoff