Sharing Enquiries Mailbox (Public Folders?) Nadia 31.08.2006 10:51:01 Hi, I need to implement a business solution as to how the enquiries e-mails are received and handled in our company. I have an idea that the usage of Public Folders could be the answer to this, but have no idea how to apply their functionality in our scenario. The scenario is the following: Our Administrator has two e-mail accounts set up in her Outlook 2003 application. She receives and deals with the enquiries e-mails. I want to configure Outlook in such a way so that everyone in the company could see the e-mails that sit in the Enquiries folder on her machine, but ultimately she is the one that will deal with them. So basically everyone else on our her team will be able to see the e-mails and whether they have been dealt with etc. Any suggestions are going to be highly appreciated as well as any ideas as to how Public Folders could be used to help this scenario. Nadia