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Hi,
I have purchased a HP Photosmart 7830 printer last week. I have an Excel
file that has 18 Worksheets. If I print just 1 worksheet then the print
quality is excellent. If I try and print 2 or more worksheets then the
printer seems to produce the prints in Draft quality, the colours are very
dull and print speed is extremely fast. Instead of taking about 10-20 seconds
to produce the normal print, it does it in between 5-10 seconds. HP support
seem to think that it may be a Excel software issue, as they asked me to
print a multiple page Word file and that was fine.
HP support told me that this is a know bug and that a software download from
Microsoft is available to fix this.
Anybody able to steer me in the right direction or offer ideas?
Thanks
Harry
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Harry
Hate to push this back to HP, but that photosmart printer, and it's
associated driver was produced way after XL2003. Excel interfaces with the
print drivers, but if there is an issue with this printer, how could Excel
have known about it as it was on the streets before it was born. If you
understand what I mean.
It's a bit like saying those lamps won't fit my car, when the plug for
accessories in the car are bullet connectors and the new lamps now have
spade???
--
HTH
Nick Hodge
Microsoft MVP - Excel
Southampton, England
nick_hodgeTAKETHISOUT[ at ]zen.co.uk.ANDTHIS
www.nickhodge.co.uk
"Kiwi Harry" <hbhana_removeme_[ at ]hotmail.com> wrote in message
news:0C40F787-A441-4783-8D74-AD2B6E6D91AA[ at ]microsoft.com...
[Quoted Text] > Hi,
>
> I have purchased a HP Photosmart 7830 printer last week. I have an Excel
> file that has 18 Worksheets. If I print just 1 worksheet then the print
> quality is excellent. If I try and print 2 or more worksheets then the
> printer seems to produce the prints in Draft quality, the colours are very
> dull and print speed is extremely fast. Instead of taking about 10-20
> seconds
> to produce the normal print, it does it in between 5-10 seconds. HP
> support
> seem to think that it may be a Excel software issue, as they asked me to
> print a multiple page Word file and that was fine.
>
> HP support told me that this is a know bug and that a software download
> from
> Microsoft is available to fix this.
>
> Anybody able to steer me in the right direction or offer ideas?
>
> Thanks
> Harry
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Hi,
The problem has worsened, in that all print jobs from Excel are now of poor
quality. Colour prints from Word and PDF docs are OK, so I am thinking this
is maybe a problem with my Excel. I tried a detect and repair on my office
installation but that hasn't fixed it.
I'm thinking of doing a re-install of Office. I have Office Professional
2003. Should I try that, and if I did do that will that mean I have to set-up
my email accounts again in Outlook after the re-install?
Cheers
Harry
"Nick Hodge (MVP)" wrote:
[Quoted Text] > Harry
>
> Hate to push this back to HP, but that photosmart printer, and it's
> associated driver was produced way after XL2003. Excel interfaces with the
> print drivers, but if there is an issue with this printer, how could Excel
> have known about it as it was on the streets before it was born. If you
> understand what I mean.
>
> It's a bit like saying those lamps won't fit my car, when the plug for
> accessories in the car are bullet connectors and the new lamps now have
> spade???
>
> --
> HTH
> Nick Hodge
> Microsoft MVP - Excel
> Southampton, England
> nick_hodgeTAKETHISOUT[ at ]zen.co.uk.ANDTHIS
> www.nickhodge.co.uk
>
> "Kiwi Harry" <hbhana_removeme_[ at ]hotmail.com> wrote in message
> news:0C40F787-A441-4783-8D74-AD2B6E6D91AA[ at ]microsoft.com...
> > Hi,
> >
> > I have purchased a HP Photosmart 7830 printer last week. I have an Excel
> > file that has 18 Worksheets. If I print just 1 worksheet then the print
> > quality is excellent. If I try and print 2 or more worksheets then the
> > printer seems to produce the prints in Draft quality, the colours are very
> > dull and print speed is extremely fast. Instead of taking about 10-20
> > seconds
> > to produce the normal print, it does it in between 5-10 seconds. HP
> > support
> > seem to think that it may be a Excel software issue, as they asked me to
> > print a multiple page Word file and that was fine.
> >
> > HP support told me that this is a know bug and that a software download
> > from
> > Microsoft is available to fix this.
> >
> > Anybody able to steer me in the right direction or offer ideas?
> >
> > Thanks
> > Harry
>
>
>
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Harry
You can try a re-install, I don't think it will make any difference. It is
the interaction between Excel and the print driver, unlikely Excel itself.
If you un-install before re-installing, then yes, you will lose all settings
and email accounts.
Before you do this, try un-installing the print drivers and then re-install
a very basic one, say HP550 from the Windows XP CD. If that then works, it
is likely the driver, as I suspect
--
HTH
Nick Hodge
Microsoft MVP - Excel
Southampton, England
nick_hodgeTAKETHISOUT[ at ]zen.co.uk.ANDTHIS
www.nickhodge.co.uk
"Kiwi Harry" <hbhana_removeme_[ at ]hotmail.com> wrote in message
news:DF589747-5B5E-43E7-B182-7864A38C56D5[ at ]microsoft.com...
[Quoted Text] > Hi,
>
> The problem has worsened, in that all print jobs from Excel are now of
> poor
> quality. Colour prints from Word and PDF docs are OK, so I am thinking
> this
> is maybe a problem with my Excel. I tried a detect and repair on my office
> installation but that hasn't fixed it.
>
> I'm thinking of doing a re-install of Office. I have Office Professional
> 2003. Should I try that, and if I did do that will that mean I have to
> set-up
> my email accounts again in Outlook after the re-install?
>
> Cheers
> Harry
>
> "Nick Hodge (MVP)" wrote:
>
>> Harry
>>
>> Hate to push this back to HP, but that photosmart printer, and it's
>> associated driver was produced way after XL2003. Excel interfaces with
>> the
>> print drivers, but if there is an issue with this printer, how could
>> Excel
>> have known about it as it was on the streets before it was born. If you
>> understand what I mean.
>>
>> It's a bit like saying those lamps won't fit my car, when the plug for
>> accessories in the car are bullet connectors and the new lamps now have
>> spade???
>>
>> --
>> HTH
>> Nick Hodge
>> Microsoft MVP - Excel
>> Southampton, England
>> nick_hodgeTAKETHISOUT[ at ]zen.co.uk.ANDTHIS
>> www.nickhodge.co.uk
>>
>> "Kiwi Harry" <hbhana_removeme_[ at ]hotmail.com> wrote in message
>> news:0C40F787-A441-4783-8D74-AD2B6E6D91AA[ at ]microsoft.com...
>> > Hi,
>> >
>> > I have purchased a HP Photosmart 7830 printer last week. I have an
>> > Excel
>> > file that has 18 Worksheets. If I print just 1 worksheet then the print
>> > quality is excellent. If I try and print 2 or more worksheets then the
>> > printer seems to produce the prints in Draft quality, the colours are
>> > very
>> > dull and print speed is extremely fast. Instead of taking about 10-20
>> > seconds
>> > to produce the normal print, it does it in between 5-10 seconds. HP
>> > support
>> > seem to think that it may be a Excel software issue, as they asked me
>> > to
>> > print a multiple page Word file and that was fine.
>> >
>> > HP support told me that this is a know bug and that a software download
>> > from
>> > Microsoft is available to fix this.
>> >
>> > Anybody able to steer me in the right direction or offer ideas?
>> >
>> > Thanks
>> > Harry
>>
>>
>>
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